Total 20 Contract Business Operations job vacancies in Kuala Lumpur

• 對產業/業務領域、相關IT功能產品及應用等的概念認知
• 能夠透過多個場景識別和定義需求，以評估真正的業務問題，並隨後與業務和最終用戶驗證任何更新
• 能夠理解、解釋並向業務、最終用戶和技術團隊有效傳達需求和業務場景
• 需要人壽保險經驗
• 需要 Integral Life(Life/Asia) 或其他基於 CSC SMART/400 的申請經驗
• 良好的英語口語和書面能力
• 擁有Integral Life（人壽/亞洲）保險產品表設定經驗為優勢。
• 至少 1 至 4 年相關經驗。

津貼和福利

• 中心位置
• 開放文化

• Opportunities to work with a MNC and key player in logistics industry
• Strong career support in a international environment
• Multifarious benefit program
• Contract 6 months (renewable)

Job Descriptions:

• To provide support to Operations Training Manager to design, deliver and administer operation's training programs in accordance with operation's training and development plan
• Analyze the training needs of employees to develop training programs that enhances their know-how, skills and performance
• Stay updated with externally-provided programs and make recommendations when needed
• Compile and maintain an inventory of Operations training received by staff
• Conduct post training evaluation of all Operations training programs and take necessary action to rectify any deficiencies in the training methodology or content
• Draft user friendly training manuals for Operations related systems, both through using available material from out network and from training vendors or consultants

Job Requirements:

• At least a Bachelor's Degree in any relevant field, preferably HR management, Psychology, Business Administration
• 1-2 years' relevant experience, HR / employee training and development
• Preferably experience in logistics / transportation industry or multinational companies
• Strong written English communication skills
• Attention to Details, Analyzing Statistical Information, bases decisions on facts and figure
• Generates new ideas, Innovative, enjoys being creative, thinks of original solutions
• Enjoy Interacting with People and must be able persuades others of the value of an approach or idea
• Fresh graduates are welcomed to apply

Please apply with your updated resume

Resume box: lifework.sun@gmail.com

Only shorlisted cdd shall be notified

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

• 與跨國公司和物流行業主要參與者合作的機會
• 國際環境中強大的職業支持
• 豐富多彩的福利計劃
• 合約為期 6 個月（可續約）

工作介紹：

• 為營運培訓經理提供支持，以根據營運的培訓和發展計劃設計、交付和管理營運的培訓計劃
• 分析員工的培訓需求，制定培訓計劃，提高他們的專業知識、技能和績效
• 隨時了解外部提供的計劃並在需要時提出建議
• 編制並維護員工所接受的營運訓練清單
• 對所有營運培訓計劃進行培訓後評估，並採取必要行動糾正培訓方法或內容中的任何缺陷
• 透過使用來自網路和培訓供應商或顧問的可用資料，為營運相關係統起草使用者友善的培訓手冊

工作要求：

• 至少擁有任何相關領域的學士學位，最好是人力資源管理、心理學、工商管理
• 1-2年相關經驗，人力資源/員工培訓與發展
• 優先考慮有物流/運輸業或跨國公司工作經驗
• 較強的英語書面溝通能力
• 注重細節，分析統計信息，根據事實和數據做出決策
• 產生新想法、創新、喜歡創意、思考原創解決方案
• 享受與人互動，並且必須能夠說服他人某種方法或想法的價值
• 歡迎應屆畢業生申請

請使用您更新後的履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍的 CDD

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

Job Responsibilities:

• Conduct potential customer development, invite them to trial classes through outbound calls.
• Identify customers' purchasing needs, screen highly interested customers, and connect them with sales consultants.
• Follow up with potential customers to assist sales consultants in successfully completing transactions.
• Handle other tasks assigned by superiors.

Job Requirements:

• Associate degree or above, major unspecified.
• More than one year of work experience, experience in TMK (Tele-Marketing) in the education industry is preferred.
• Good communication and adaptability skills, proficient in using various office software.
• Positive work attitude, willing to take on challenges, with strong execution and stress resistance.
• Passion for sales work, strong ability to develop new customers, and customer-centric service awareness.

 Key Responsibilities:

• Review and process new driver applications, ensuring all required documents meet company standards.
• Verify documentation provided by drivers and update our system with new vehicle details promptly.
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.
• Maintain adherence to Singapore regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.

Job Requirements

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Familiarity with Singapore regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.

Position Overview:

We are seeking a motivated and enthusiastic Lead Acquisition Specialist to join our dynamic team. In this role, you'll take the lead in connecting with potential customers via phone, showcasing our outstanding products/services, and employing your persuasive communication skills to ignite sales success. You'll be the driving force behind our sales endeavors, initiating conversations with potential customers, highlighting our impressive array of offerings, and leveraging your communication finesse to achieve thriving sales results.

Language Requirements:

The ideal candidate should be fluent in both English (Primary) and Mandarin to effectively communicate with a diverse customer base.

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

Key Responsibilities:

• Conduct outbound calls to potential customers in order to introduce our products/services and generate sales opportunities.
• Utilize persuasive communication skills to engage prospects, address their inquiries, and handle objections effectively.
• Maintain accurate and up-to-date records of all interactions and sales leads in the company's CRM system.
• Meet or exceed daily/weekly/monthly sales targets and KPIs set by the management.
• Collaborate with the sales team to ensure a seamless customer experience from initial contact to purchase.
• Stay informed about the latest product/service features and updates to provide customers with relevant information.
• Develop a strong understanding of the company's offerings to address customer needs and tailor sales pitches accordingly.
• Provide exceptional customer service to build and maintain lasting relationships with clients.
• Participate in regular training sessions to enhance selling techniques and product knowledge.
• Contribute to team meetings and share insights to improve campaign performance.

Qualifications and Skills:

• Minimum SPM
• Proven experience in telesales or telemarketing, preferably in an outbound campaign setting.
• Excellent communication skills in English and Mandarin.
• Strong negotiation and persuasive abilities to convert prospects into customers.
• Goal-oriented mindset with a track record of meeting or exceeding sales targets.
• Proficiency in using CRM software and other sales tools is an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability to handle rejections and maintain a positive attitude during sales interactions.
• Good time management skills to prioritize tasks and maximize productivity.

Note: The above job description is subject to change based on the business needs and requirements.

Job Description:

• Proactively reach out to existing clients via phone to understand their needs and concerns.
• Build and maintain strong, positive relationships with clients by providing exceptional service and support.
• Guide clients on effectively using our job posting platform to maximize their recruitment efforts.
• Offer assistance, troubleshoot issues, and provide solutions to client inquiries and concerns.
• Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.
• Generate regular reports summarizing client engagement, feedback, and retention rates.
• Cross functional backups when necessary

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

Job Requirement:

• Candidate should possess SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field
• Preferably at least 1 years of doing outbound calls/Telesales
• Able to communicate in Mandarin language
• Excellent communication and interpersonal skills.
• Able to work independently in a fast-paced environment
• Strong persuasive and negotiation skills to engage potential leads effectively.
• Goal-oriented with a proven track record of meeting or exceeding targets.
• Familiarity with CRM software and basic computer skills.
• Positive and resilient attitude towards handling rejection and objections.
• Good team player, positive attitude, and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure
• Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.

You will assist and support the Marketing Team in the process of the development of Marketing campaigns that will drive user growth and market share.

Responsibilities:

• Develop and schedule engaging posts to promote across various social media platforms, including Facebook, Telegram, and others as required.

• Assist in managing daily comments and messages received across social media platforms. Ensure timely responses and provide relevant information to users.

• Maintain accurate and up-to-date spreadsheets and databases.

• Ensure data integrity and organize information efficiently to support decision-making processes.

• Undertake additional administrative tasks and responsibilities as delegated by the supervisor.

• Contribute to the team's overall efficiency and effectiveness by completing assigned tasks promptly and accurately.

Qualifications:

• Positive and responsible work attitude

• Ability to work independently and as part of a team

• Good computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Proactive and detail-oriented with a focus on accuracy

• Excellent communication and interpersonal skill

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

Job Requirement:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.

Summary

We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone and dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Job Requirement:

• To promote company products & services to prospective customers.

• Update customers with monthly promotions and campaigns. 

• To achieve the monthly target set by the Company. 

• Contributes to team effort by accomplishing sales targets which are required by the management

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

Job Requirements:

• Candidate should possess an SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field.
• Preferably at least 1 year of related working experience in a Telesales/Collection
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome
• Able to work independently in a fast-paced environment.
• Good team player, positive attitude, and eager to learn.
• Fast learner and able to adapt to changes.
• Ability to multi-task, prioritize, and manage time effectively.
• Demonstrate teamwork all the time.
• Willing to work under pressure.
• Open for Malaysian, full-time job with renewable 1-year contract.

Exciting Career Opportunity! Attend Our Walk-In Interview Event!

Ready to elevate your career? Join us at Brandt Business Services for our upcoming walk-in interview event, where we're recruiting for a range of positions.

Walk-in-Interview Information:

Date: 12 March (Tuesday) to 15 March (Friday)

Time: 10:00 a.m. to 4:00 p.m.

Venue: Level 3A, Tower 8, Avenue 5, Horizon Phase 2, Bangsar South, No. 8 Jalan Kerinchi, 59200 Kuala Lumpur

Open Positions:

• Customer Service Executive (Banking Industry)
• Customer Service Executive (English Speaker)
• Customer Service Executive (Mandarin Speaker)
• Telemarketing Officer

Important Notes:

• Please register by clicking the "Apply Now" button on our website.
• Ensure to bring an updated resume and a printed hard copy of your NRIC.
• Also, bring along your education certificates and other relevant documents.
• The interview session will last approximately 45 minutes to 1 hour.
• You can anticipate receiving communication regarding the interview outcome within 1 to 2 working days.

Requirements:

• Each job we offer has its own specific hiring requirements. For detailed information, please visit our career page and click on the job title.
• Candidate should possess minimum qualifications: SPM /Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Both fresh graduates and experienced applicants are welcome to apply
• Candidates must be able to work in rotational shifts (Applicable to certain projects only)
• Must be willing to work on weekends and Public Holidays (Applicable to certain projects only)
• Good communication skills in English, and Malay language for both spoken and written
• Open for Malaysians only

Career Highlights:

• Opportunity to work with well-established companies
• Attractive remunerations (including allowances)
• Outstanding Career Development
• Training will be provided
• The work location can be reached by public transport (Klang Valley)
• Positive working culture

If you have any questions, please do not hesitate to get in touch with us at talent@brandtinternational.com or reach out to us directly at the following contact numbers:

• Afiq: 012-9461289
• Kuga: 012-3005127
• Kally: 012-3010658
• Aimi: 012-7391298

Our client is a leading communications service provider in Malaysia that offers mobile and broadband plans and the latest smartphones. They are looking for amazing talents to join their Retail Team (Position available for the whole of Malaysia)

Job Descriptions

• Proactively present and sell products and services to walk-in clients, handle payment, attend to service enquiries and complaints
• Handle Bill Payments, POS system, and emails
• Responsible for monetary transactions and company stocks (e.g. Phone, SIM Card, Accessories, Cash, etc.)
• To assume any other assignments from the Management.

Job Requirements

• Must have basic communication skills
• Working day: Mon-Sun (5 days per week with 2 rotational off days)
• Prefer sales or customer service candidates, but fresh graduates are welcome to APPLY!
• TRAINING WILL BE PROVIDED

We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Job Requirement:

• To promote company products & services to prospective customers.

• Update customers with monthly promotions and campaigns. 

• To achieve monthly target set by the Company. 

• Contributes to team effort by accomplishing sales targets which are required by the management

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

Job Requirements:

• Candidate should possess an SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field.
• Preferably at least 1 year of related working experience in a Telesales/Collection
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome
• Able to work independently in a fast-paced environment.
• Good team player, positive attitude, and eager to learn.
• Fast learner and able to adapt to changes.
• Ability to multi-task, prioritize and manage time effectively.
• Demonstrate teamwork all the time.
• Willing to work under pressure.
• Open for Malaysian, full-time job with renewable 1-year contract.

Responsibilities: 

-Oversee Brandstores construction projects from conception, location sourcing to completion

-Review the project in-depth to schedule deliverables and estimate costs

-Coordinate and direct subcontractors to ensure completion on time

-Meet contractual conditions of performance

-Review the work progress on daily basis

-Prepare internal and external reports pertaining to job status

-Plan ahead to prevent problems and resolve any emerging ones

-Analyze, manage and mitigate risks

-Ensure quality construction standards and the use of proper construction techniques

Requirements:

-BA/MA degree in construction management, architecture, engineering or related field is preferred