Total 60 Asset Manager job vacancies in Malaysia - Selangor

Position Summary

Maximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy.
2. Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.

Role and Responsibilities

SALES PLANNING

• Assist Branch Manager in developing product mix sales plan.
• Planning for effective utilization of the products available.
• Co-ordinate with the commercial and logistics department to arrange for timely delivery of material to the dealers.
• Planning day to day sales activities.

DEALER MANAGEMENT

• Building long term mutually beneficial relationship with the dealers to keep them motivated.
• Training dealer’s employees for proper display and educating them about product features.
• Arranging/ organizing service back up to the dealers.
• Give guidelines to the dealers regarding the promotional activities.
• Ensure that promotional material is properly displayed.

SALES SUPPORT

• Ensure proper and efficient after sales support to the dealer.
• Give feedback to the dealer regarding his sales support to the customer.

MIS

• Ensure timely preparation and dispatch of reports regarding market activities, Competitors Products/ Prices/ Promotion activities to the Branch Manager.
• Prepare dealer reports related to sales figure, collection, scheme achievement etc.
• Send reports regarding discount schemes, figures, distribution of gifts, etc. to the accounts department.

FIELD MANAGEMENT

• Managing distribution of goods, which are high demand but short in supply.
• Maintaining contacts with competitors’ dealers to extract information.

#LI-Midsenior #LI-SME

Skills and Qualifications

• B.A. or Diploma in Marketing and Sales Management.
• Experience of 4 -6 years, preferably in the Consumer Electronics Industry. At least 2 to 3 years of sales experience. Candidates from FMCG and Retails industry are encouraged to apply.
• Good Communication and negotiation skills.
• Good interpersonal skill

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Able to speak major Chinese dialects will be an added advantage

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Position Summary

To implement an integrated key account management process between Samsung and the Telco key accounts.

Role and Responsibilities

Key Focus

• To implement an integrated key account management process between Samsung and the Telco key accounts.
• To build a strong working relationship with internal (PMs & other functional divisions) and external stakeholders to ensure better access of opportunities within these key accounts.
• Drive sales growth through solutions and cross selling of Samsung dedicated products (Enterprise Edition Model, Rugged, Knox). 

Account Management

• Identify key accounts based on customer mapping and segmentation.
• Relationship development and management with key individuals and top decision makers at the partner firm.
• Represents a knowledgeable, efficient, and professional image of our company by handling business in a respectful and professional demeanor.
• Requires a deep understanding of the partner firm’s business, systems and processes especially in areas concerning product usage and capabilities.
• Address customer concerns and ensure the resolution of issues in a timely manner, with   follow-up when appropriate.
• Develop & implement sales plan, presentations, proposals and contact reports.
• Proactively conduct needs finding and review sessions with all stakeholders on a regular basis to review service needs and usage trends.
• Provide reports and analysis as required to generate creative solutions to maximize sales & profits.
• Be the bridge between the Samsung and our partner firm in finding and proposing cross selling opportunities.  
• Be responsible for building customer loyalty and ultimately developing advocates within these accounts.

#LI-SME #LI-MidSenior

Skills and Qualifications

• Minimum 5 years experience in related industry.   
• The ability to chase new sales opportunities with aptitude to grow and foster these relationships into an ongoing partnership
• An ability to work autonomously, as part of a team, but also to pro actively add to the strong company culture
• Bachelor’s degree preferred.

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Job Purpose:  

The Accounts Manager is the main interface between the Company and our partner community. The Accounts Manager is responsible for the ‘complete’ sales cycle for the relevant business partners with the view to maximizing revenue, margin, and partner satisfaction. Having internal resources for assistance, the role is to develop deep relationships with key people inside the business partner and uncover sales opportunities, while delivering ongoing value to the partner.

Responsibilities:

• With assistance from the Channels Director build and execute a call plan that will ensure maximum return from the business partner community.
• Develop a solid understanding of the product range and present an informed overview.
• Up and cross sell each opportunity for maximum margin return and differentiation.
• Understand strengths and weaknesses in the product sets from a technical perspective.
• Liaise with other divisions of the Company, as required, to ensure efficient customer transactions that ultimately deliver a sound buying experience for the Company’s partners.
• Keep CRM up to date to ensure you and the management team have an accurate view of your business.
• Ensure all quotations are followed up and moved through the various levels of a sales cycle with ultimate goal, being of closure.
• Capture and maintain all relevant data needed to sell and renew maintenance.
• Plan, design and implement outbound campaigns as necessary to deliver on agreed margin goals
• Make outbound sales calls to business partners and prospects as per call plan.
• Identify the Company's services opportunities in conjunction with the the Company's Technical Services team.
• Ensure all quotations are built using the company quotation tool.
• Provide Sales Support Specialist with all relevant information necessary to build and configure the ‘winning’ solution.
• Achieve and maintain sales certification for relevant product groups when required
• Ensure all partner issues are resolved promptly and seek management guidance where necessary.
• Ensure all business partners are alerted of any upcoming renewals
• Ensure the CRM is updated and used pro-actively to drive business engagements and forecasting
• Accurately forecast business with Sales Manager on a monthly basis.
• Work with Sales Support and provide support where necessary to ensure timely logging of orders.

Knowledge, Skills and Experience:

• Minimum 4 to 6 years of experience selling IT solutions in the channel required.
• Tertiary IT degree or Diploma preferable
• Relationship Building Skills
• Communication Skills
• Self managed
• Maturity – able to work with all levels within an organization
• Strong business acumen
• Presentation Skills
• Leverage internal relationships and sell the ‘value add’
• Opportunity Closing Skills
• Technically competent

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Responsibilities:

• Develop, establish and maintain current and potential client relationships
• Identify potential new clients and develop new opportunities
• Drive sales targets
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals
• Prepare presentations, proposals and sales contracts/tenders

Knowledge, Skills and Experience:

• 1 to 2 years of experience in account management/ sales role.
• Fresh graduates may be considered
• Diploma/ Degree in Information Technology or Business Administration
• Proven track record in providing excellent customer service
• Able to set priorities and manage customers’ expectations
• Able to work as part of a bigger team with supervision
• Good verbal and written communication skills 

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Position Summary

Role and Responsibilities

• Lead, coach and manage Field Force, Merchandising and Training teams for Mobile segment with ultimate goal of producing strong talents. 
• Continuously improve performance and capabilities across Field Force, Merchandising and Training teams to deliver quality and speed to market resulting in sales.
• Take charge and manage internal and external training programs defined by team lead, RHQ or HQ.
• Plan departmental/functional Field Force and Training team budgets, forecast costs and delegate numbers as required by organizational planning and budgeting systems.
• Ensure all training activities and materials meet with organizational requirements and statutory policies, including health and safety, legal stipulations, general duty of care and employment laws.
• Lead Field Force and Training teams to proactively strategize on new and improved ways to drive customer engagement, resulting in higher conversion rates.
• Lead Merchandising team in driving new ways of working to deliver timely and accurate launches as well as day-to-day operations.
• Conduct planned and ad-hoc store visitations to sense market, including competitor launches and movements.

#LI-Midsenior #LI-SME

Skills and Qualifications

• At least a Degree holder, majoring in Business Administration or any relevant courses
• Min 5 years’ working experience in managing field force and/or promoters
• Excellent communication and presentation skills
• Pleasant appearance, well groomed
• A people person, team player, organized, agile and independent
• Strong power point and excel skills
• Fluent in English, Malay and Chinese
• Tech savvy

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Job Purpose:  

This position will oversee the Credit & Collections function of TD Malaysia Operations. You will lead credit management and analysis, the cash collections process, and ensure teams deliver timely reporting in accordance with corporate guidance and timelines.

This position shall report to Regional Credit Director and work closely with Finance leaders and team members in Malaysia.

Responsibilities:

• Manage Credit & Collections activities.

• Plan for AFC/Forecast (Credit Cost & DSO) and measure department performance with appropriate metrics.

• Manage relations with factoring and 3rd party financing companies, credit reporting and collections agencies, credit and other insurance providers, resellers and external vendors, as well as sales, marketing and other (internal) customers.

• Maintain the corporate credit policy and recommend changes to senior management.

• Create and maintain risk reduction programs such as rating-tools, as well cont. develops on fraud detection processes.

• Manage periodic customer credit files and Country portfolio risk reviews!

• Perform credit assessment, evaluate, approved, mitigate risk & proposed credit limit for management’s approval.

• Manage the collection system, perform periodic customers review & do the necessary to ensure collection.

• Work closely with sales & management team to assess customer’s needs for “complicated deals”, mitigate risk & suggest solutions to management.

• Resolve escalations & disputes with customers.

• Identify and execute other transformation efforts relating to Credit & Collections

• Understand Credit Insurance’s requirement & ensure compliance.

• Drive & meeting KPIs set by management.

• Lead, coach, motivates and develop the Credit & Collections team.

• Build the team’s capability and ensure alignment of resources and skills to meet business needs.

• Coach mentor and empower staff with the goal of skills development and retention.

• Actively manage the team’s development goals.

• Alignment with key stakeholders and APJ Finance leadership; escalate risks when necessary.

Knowledge, Skills and Experience:

• Master’s / Postgraduate degree with business / finance field of study preferred.

• 10 years of relevant working experience in CREDIT & COLLECTIONS, ideally in IT multinational environment with 5-8 of experience directly managing colleagues

• Good analytical skills including but not limited to experience developing and shaping key business performance indicators. Experience in Planning and forecasting, is an added advantage

• Experience with data analytics tools such as Power BI, data mining, and building dashboards that drive decision making.

• Able to understand, identify & resolved the Commercial & Credit Risk faced. Balanced between reducing risk & business opportunities

• Comfortable to handle big accounts with Credit Limit of > RM10million per accounts & high numbers of accounts

• Strong Customer Service orientation. Sensitive to business needs, drives efficiency and best practice.

• Proven ability to work independently and effectively in an matrix reporting organization.

• Ability to multitask, work under pressure to meet deadlines, and handle long hours during month-end and quarter-end closing periods

• Willingness to acquire new skills / product knowledge.

• Is committed to delivering and exceeding expectations.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Position Summary

1. Maximize operation competitiveness by comprehensively analyzing changes in internal and external management environment and IT technology, and establishment of process operation strategy.
2. Improve the efficiency of operation by designing and constructing operation process and system in response to changes in business structure.
3. Identify the operational issues of business divisions and related subsidiaries and make fundamental improvements to contribute to business including revenue and profit generation.

Role and Responsibilities

• Prepare reports, financial reports, spreadsheets to support the work of Chief Financial Officer (CFO) and other staff.

• To support RHQ and HQ reports in Korean. 

• Research, collate and provide background information to CFO and team to assist them to make informal decision or actions.

• Consolidate reports from other business functions and provide further commentaries for overall business as well as identification of risk & opportunities to CFO.

• Liaison person with RHQ & HQ on new implementation of company objectives and cascade to business.

• Assist in various projects or ad-hoc projects as requested by management.

#LI-Midsenior #LI-SME

Skills and Qualifications

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Finance/Accounting/Business Studies/Management or equivalent.

• Excellent communications skills and proficient in Korean and English (both written and oral)

• Minimum 3 to 5 years of working experience in the related field is required for this position

• Preferably candidate with business or accountancy background

• Strong collaboration required to work with different dept/function

• Excellent in MS Office and people management skill

• Independent at work and is highly motivated

• Excellent interpersonal skills and is resourceful

Join us and #ReimagineYourFuture

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Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Job Purpose:  

The Product Manager has overall responsibility for achieving the sales and profit targets for the related product groups and creating the highest return for both TD SYNNEX and the vendor. While responsible for revenue outcomes, this is a sales enablement position. This will be achieved through marketing programs, sales training, sales support, technical pre-sales support, vendor contract and vendor relationship. These activities, especially sales and marketing are targeted at both the TD SYNNEX extended sales team and the partner community.

Responsibilities:

• Creation of business plans for the vendor product group and associated services.

• Development and implementation of sales enablement programs for TD SYNNEX and partners.

• Ensure that the technical sales support teams are appropriately trained to support the relevant product groups.

• Development and implementation of marketing programs to support product group objectives.

• Creation of joint initiatives with our vendor and business partners.

• Responsible for effective planning, including inventory turns, inventory fulfillment and inventory obsolescence minimisation.

• Implementation of business plans that achieve agreed vendor revenue targets and generate the planned profit outcomes.

• Achievement of revenue plans by brand and by market segment.

• Coordinate the various functions within TD SYNNEX in order to deliver the outcomes agreed in each product plan.

• Ensure that executive business relations with vendor partners are of the highest order, are proactive and that the engagement is continually monitored so that new initiatives can be introduced as required.

• Maintenance and development of operational level vendor relationships.

• In order to execute product leadership it will be necessary to maintain knowledge of sales processes, proposals, pipeline management, partner engagement so that remedial actions can be recommended where necessary.

• Ensuring highest and continuously improving levels of vendor and partner satisfaction.

• Maintain a high level of safety awareness within your team to promote a safe working environment for all team members.

• Maintenance of an accurate pipeline by product group.

• Measurement and maintenance of critical product group performance data in order to ensure that TD SYNNEX meets its vendor commitments and fully leverages all commercial opportunities for rebates and other vendor investment initiatives.

• Business forecasting and business planning for product groups with vendors.

• Provision of various reports for the purposes of commercial decision making.

• Be the advocate and leader for the relevant product groups in TD SYNNEX and be the advocate and leader for TD SYNNEX within the relevant vendor community.

• Provide direction, development and support to ensure the sales team is performing at optimum levels for the relevant product group. This will require a close working relationship with the Channels Sales Director.

• Deal effectively and efficiently with unsatisfactory performance and/or behavior within your team.

• Provide an appropriate example of leadership, by way of behaviors, to the wider organization.

• Proactively contribute as a member of the leadership team to the commercial ‘well-being’ and longevity of the business.

Knowledge, Skills and Experience:

• Minimum 4-6 years experience within IT distribution

• Minimum education level required is a Bachelor’s Degree

• Appropriate vendor product sales certifications

• Strong leadership attributes

• Self-starter

• Results focused

• Sound business acumen

• Ability to work with little direction

• Capacity to lead vertial teams

• Influence business outcomes without having direct control

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Who we are:

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

As a Sales Manager, you will be responsible for managing relationships with customers. Builds relationship with customers, which may be end users, to understand needs and offers solution within a standard framework or range on pricing and margin.

How you will do it:

• Develop and execute effective sales strategies to meet or exceed sales targets, starting with a primary focus on building security systems solutions.
• Build and maintain strong relationships with key clients in the Data Center industry, understanding their security needs and tailoring solutions accordingly.
• Collaborate closely with the multifunctional team to identify and qualify opportunities, and to close the sales.
• Conduct product demonstrations, technical presentations, and training sessions for clients, highlighting the benefits and features of our products and solutions.
• Stay up-to-date with industry trends, emerging technologies, and competitor offerings to provide valuable insights to clients.
• Act as a liaison between clients and our internal teams, ensuring smooth project execution and customer satisfaction.
• Prepare detailed reports, including sales forecasts, project status updates, and market intelligence.

What we look for:

• Bachelor Degree or above, preferably in Engineering, Computer Science, or other related fields. 
• Minimum 5 years working experience with a strong track record of achieving or exceeding sales targets.
• Specialization in building security systems and a deep understanding of related technologies.
• Self-motivated, hardworking and positive, hunter personality.
• Strong interpersonal, presentation and selling skills.
• Good spoken and written in English.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

#LI-LW2
#LI-Onsite

Who are we?

Customer Success Manager II

Customer Onboarding

• Utilizes onboarding templates and checklists and uses judgment within a moderate scope to make modifications to the standard during onboarding based on customers needs and project scope 

Uses the 3 Phase Methodology for onboarding:        

• Phase 1 - Conducts pre-onboarding for key customers

• Phase 2 - Kick-off Onboarding: Sets up, facilitates and conducts kick-off meetings for customers

• Phase 3 - Continuous Follow-up:  Within a moderate scope, follows up with key customers

All Phases: 

• Communicates effectively, able to translate internal processes to be able to set customer expectations within a moderate scope. Communicates with developed skills in a way that allows the CSM to influence the customer and others.

• Able to communicate with customers what other teams at Equinix do and how customers should utilize them

                                                                                                                                                   
General:

• Collects in depth information about the customer, so that the experience is personalized

• Proficient in Equinix's processes, policies and escalation paths

• Post onboarding, follows up on actions and tasks and understands how these tasks connect to customer's goals

• Able to articulate trends for this customer               

• Able to utilize moderate inquiry (questioning) skills with the customer in order to better understand their business. 

• Able to use prior information to inquire more deeply about the customer

Adoption and Customer Success Management

• Develop, maintain and track progress of a Customer Success Plan within a moderate scope

• Drive product and process adoption by understanding customer usage trends of key customers

• Able to articulate a moderate understanding of Equinix's products (current and future) and provide customer education. 

• Collect customer feedback, providing it to relevant teams to improve the customer experience

• Proactively identifies feedback trends across customers and drives process improvements for key accounts

• Proactively review product utilization and propose potential solutions for key customers

General:

• For key customers only, partners with account team for presale discussion to facilitate account growth and gain insight and understanding of the customer

• Acts as a customer advocate 

• Ensure smooth and clear handoff to/from internal teams

• Proactively reaches out to customers to touch base (i.e. heath check) on key customers

• Accumulate, utilize and distribute methods of best practices, May develop and implement new methods of best practices

• Participate in key customer projects, may lead cross functional teams for key customer projects, within a moderate scope

Issue and Escalation Management

• Assess issue/escalation to validate, prioritize and progress accordingly

• Manage, document and raise visibility of critical escalations as appropriate

• Engage key stakeholders as needed to ensure adherence to standard operating procedures, policies/rules/restrictions and  when resolving issues and communicating externally with support from management

• Identifies process improvement opportunities or plans while leveraging what is already in place

• Participate in and/or collects issue post mortem/root cause analysis, to communicate resolution and any improvement plans when required

General:

• Main point of contact for the customer providing honest and empathetic support, for CSM managed escalations. Escalates to GEM and functional teams as agreed

• Work cross functionally to proactively engage internal colleagues in order to provide ongoing, timely updates and resolutions to the customer within a moderate scope

• Provides globally consistent communication

Account Management & Retention

• Involved in managing accounts in conjunction with sales and management, including support of order fulfilment and other contractual obligations within a moderate scope

• Flags churn risks as they become known and proactively engages with sales and management to raise awareness of potential churn

• Manages delivery of regular Operational Survey Review for selected accounts, within a moderate scope

• Supports resolution of follow-up actions from CBRs and project manages follow-up actions from OBRs

General:

• Drives high customer satisfaction

• Able to support moderate customer projects independently and more complex projects under supervision

Qualifications

• 3+ years experience preferred

• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

 

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Job Responsibilities:

• Responsible to supervise, guide and coaching the accounts personnel
• Ensure that all month end closing deadline is met and timely submission of relevant reports
• Perform checking accounting entries, journal voucher and review of monthly accounts prepared by subordinate.
• Preparation of year-end audit and tax schedules, liaise with company auditors, tax agent on all statutory matters.
• Ensure legal and regulatory compliance with all financial and accounting reporting as imposed by all relevant regulatory bodies.
• Reporting and presenting accurate and timely financial information in accordance to MFRS, group policies, legal and regulatory compliance imposed by all relevant regulatory bodies.
• Proactively assess the financial implications prior to the adoption of effective accounting standards.
• Responsible to liaise with auditors, tax agents, regulatory bodies and any relevant parties.
• Any other ad-hoc assignment as assigned by the Management.

Job Requirements:

• Must possess at least a recognised degree and/or professional qualification in accounting (ACCA/CIMA/MIA or equivalent)
• Minimum 5 years of related experience. Experience in property development industry will have an added advantage.
• Technically strong in accounting standards and system and internal control.
• Knowledge in property365 (IFCA.net) will be an added advantage
• Well verse in Microsoft Office software
• Excellent command of English and Bahasa Malaysia – both verbal & written
• A team player with high level of integrity, meticulous and proven analytical problem-solving skills.
• Mature, self-motivated and able to work independently with good interpersonal and communication skills.
• Possess a good supervisory, planning, organizing and leadership skills.
• Committed, dynamic, enthusiastic and able to work under pressure.
• Possess strong sense of responsibility, integrity and result oriented

Essential Functions:

Government Affairs

• Develop and maintain relationships with government officials, regulatory bodies, and relevant stakeholders.
• Monitor and analyze government policies, regulations, and legislative developments affecting the company.
• Advise internal teams on government affairs strategies to ensure compliance and mitigate risks.

Tender Management

• Lead the end-to-end tender process, including identifying tender opportunities, preparing documentation, and submitting proposals.
• Collaborate with cross-functional teams to gather necessary information for tender submissions.
• Ensure all tender documents comply with regulatory requirements and company standards.

Stakeholder Engagement

• Engage with government agencies, clients, and partners to understand their needs and expectations.
• Represent the company in meetings, forums, and industry events to enhance visibility and build relationships.

Compliance

• Ensure strict adherence to ethical standards, legal requirements, and industry regulations in all government affairs and tender activities.
• Conduct periodic compliance assessments and provide recommendations for improvement.

Risk Management

• Identify and assess potential risks associated with government affairs and tender processes.
• Develop and implement risk mitigation strategies to protect the company's interests.

Strategic Planning

• Contribute to the development of strategic plans related to government affairs and tendering.
• Provide insights and recommendations to senior management on market trends, opportunities, and potential challenges.

Documentation and Reporting

• Maintain accurate and comprehensive records of government affairs and tender-related activities.
• Prepare regular reports on the status of ongoing government affairs initiatives and tender submissions.

Qualifications

• Bachelor's degree in pharmacy, Public Health, Public Administration or a related field.
• Proven experience in government affairs, public relations, or tender management, preferably within pharmaceutical sector
• In-depth knowledge of Malaysian pharmaceutical government processes, regulations, and tendering procedures.
• Strong analytical, negotiation, and communication skills.
• Ability to work collaboratively with internal and external stakeholders.
• Familiarity with compliance and risk management principles.
• Excellent organizational and project management abilities.

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IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Knowledge:

Ability to put subject knowledge to use. Basic Knowledge of Chemistry particularly water related.

Ability to dissect a process into parts and look at them individually to make a whole. Ability to grasp a new process.

Business related:

To develop business in the F&B sectors through cold calls to generate interest in the customer, understand customer needs and have the proposal made and executed to meet the customer needs and also to generate additional business to Diversey. Abiltiy to demonstrate value proposition and close the sale.

Ability to conceptualise and develop the complete solution for the customer to generate business

Development  and delivering of presentations and proposals.

Sound understanding of the commercial environment and efficiently manage distributors.

Skills:

Build sustainable and mutually beneficial customer relationships.

Ability to work in a team.

Customer Service:

Basic customer service by providing technical support to the customer. Problem solving during performance issues.

Maintaining a positive customer perception for Diversey.  Owner of the customer account within Diversey in all aspects.

Demonstrate a comprehensive understanding of the customer's processes and their Cleaning & Hygiene needs.

Business Development Manager for F&B based in Johor Bharu

Job Description:

• Implement effective campaigns and strategies for key launches, including pitching of stories. This may include public communication plan linked to business initiatives
• Manage media queries and interview requests, including managing incidents and sensitive issues, jointly with team lead and respective business units to promote or protect the reputation of the Organization. For instance, drafting of holding statements, FAQ and briefing documents.
•  Liaise and engage with internal stakeholders, including Top Executives, to identify and address their media and communications needs with the appropriate initiatives.
• Foster relationships with key media contacts and influencers to drive and influence media coverage and exposure
• Ability to manage agencies to drive business outcomes.
• Support the development or enhancement of the issues and crisis preparedness / management framework
• Build corporate brand through award submissions and create publicity opportunities through award wins
• Lead in PR monitoring and measurement including measuring and tracking the value of and return on PR and communication initiatives. Monitor, analyse and communicate PR measurement
• Support the enhancement of corporate communication guidelines and ensure good corporate governance and tone of voice for assets developed for business groups. This could include assets and activities such as spokesperson and/or media training, collaterals, events, speeches, presentations, and digital assets

 

Job Requirements:

• Candidate must possess at least a Degree in Mass Communications/Public Relations/Journalism or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Excellent command of both verbal and written in English & Mandarin language are essential.
• Familiar with design software – Adobe, Illustrator.
• Enthusiastic and dynamic with strong people management & decision-making skills and ability to work on own initiative.
• Good communications, negotiations, presentations and strong analytical skills.
• Strong media contacts across all media platform and good rapport with media partners.
• Able to work in fast pace.