Total 4 Senior Executive Advertising Executive job vacancies in Others category in Petaling Jaya

• You will be the key point of contact for tenants to build long-term and sustainable relationships, as well as commercial related enquiries: sales performance evaluation & support, communication, Tenancy & House Rules compliances & obligations and other general or operational enquiries.
• You support Centre Management Office (CMO) and Service Office to coordinate trainings programs for tenant with aims at increasing customer service level and business performance in Centre.
• You organize tenant’s engagement event or meetings on regular intervals.
• You support in preparing and sending tenant circulars.
• You organize and coordinate tenant’s festive gift, including purchases for tenant’s gifts and other relevant Tenant Management inventories.
• You strategize deal structure and standardize variations for casual leasing, ie. pushcarts, ATM, vending machines, kiddies ride, etc.
• You deliver best possible lease deals by achieving or exceeding pre-defined commercial goals through negotiations strategy.
• You contribute and support yearly lease plan actions and merchandising mix for the centre.
• You contribute in goal setting and planning for casual leasing rent projection and tenant mix plans.
• You consolidate, analyse and evaluate Casual Leasing monthly gross sales performance and recommend necessary support.
• You establish and maintain comprehensive Tenant's database in Ikano Centre Management System (ICMS), Tenants Relation Management database and filling system for all tenants (i.e. sales information, licenses, permits, insurances, agreement and other correspondences).
• You monitor Tenancy and License Expiry for casual leasing and ensure timely renewal.
• You collaborate and support other departments for the improvement of tenant’s performance, tenancy, mall operations and/or other tenant’s related matters (e.g. Fit out, Mystery Shopper survey, Centre House Rules, Outstanding debts)

Maintain a client service orientation by managing day-to-day administration of client service / sales activities and coordinating on analysis and reporting of assigned research projects.

Responsibilities

1. Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
• Ensure client service deliverables are aligned with the regional client service standards

2. Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Provide value-added analyses and respond to special requests
• Integrate multiple data sources to answer business issues
• Manage assigned project independently
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

3. Client Relationship / Management

• Proactively develops client relationships by making efforts to listen to and understand the client; anticipating and providing solutions to client needs; giving high priority to client satisfaction
• Acknowledges both internal and external clients
• Follows through on client inquiries, requests, complaints
• Keeps client up-to-date about progress of projects
• Monitors client satisfaction
• Distributes helpful information to clients
• Gives friendly, cheerful service
• Takes responsibility for action
• Demonstrates discretionary effort to help or serve others

A Little Bit About You

You have knowledge of statistics and multivariate analysis. You also have knowledge of FMCG industry / research techniques and methodologies.

Responsibilities

• Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.  
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness

About you

• Proactive and strive for excellence and a good team player
• Able to influence and persuade
• Strong customer service and interpersonal communication skills
• Ability to analyse and interpret data in a challenging and insightful manner
• Strong and articulate verbal and written communication skills
• Efficient time management, ability to multi-task and detail-oriented.
• Ability to work independently and under pressure without constant supervision
• Displays maturity and creative problem-solving skills in handling crises
• Recommend improvements in work processes within area of responsibility

Responsibilities

• Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.  
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness

About you

• Proactive and strive for excellence and a good team player
• Able to influence and persuade
• Strong customer service and interpersonal communication skills
• Ability to analyse and interpret data in a challenging and insightful manner
• Strong and articulate verbal and written communication skills
• Efficient time management, ability to multi-task and detail-oriented.
• Ability to work independently and under pressure without constant supervision
• Displays maturity and creative problem-solving skills in handling crises
• Recommend improvements in work processes within area of responsibility