Product Operations Executive (e-Commerce / Customer Services, East, up to $3200)
Full-time
Senior Executive
6 months ago
Your role
We are looking for an experienced Product and Operations Executive to handle the operations of our e-Commerce site and support the building.....
Your role
We are looking for an experienced Product and Operations Executive to handle the operations of our e-Commerce site and support the building and maintaining of good customer relations between our suppliers and customers.
What Will You Do
- To provide support to the operations of the e-Commerce site on order fulfilment, product listing management and handling customer enquiries and complaints
- To maintain positive customer relationships through email correspondences and phone calls
- To liaise between suppliers and customers and provide service recovery to ensure customer satisfaction
- To track, monitor and manage escalation of customers’ feedback promptly
- To establish and maintain working knowledge of various systems used for the running of the ecommerce site
- To recommend process improvements – order fulfilment flow; operational/technical support flow
- To conduct regular stock-takes, product, rates, and inventory management, working closely with Business Development (BD) team, ensuring the product listings are up to date.
- To liaise with China developers using WeChat when required
- To prepare, check, and reconcile sales orders invoices when required
- To handle administrative job duties to the support both the product and retail team
- To conduct UAT testing for website development when required
- Other ad-hoc duties as assigned
What Do We Want
- At least a ITE or Diploma in Business/Marketing/Management/Tourism/Ecommerce
- Must have minimum 2-3 years working experience
- Comfortable to work rotating shifts and on weekends and PH (5-days work week, 8 hours)
- Proficiency in MS Office
- Good communicator, proactive & good team player
- Ability to multitask and work in fast-paced environment
- A keen eye for details and accuracy yet meeting deadlines
- May be required to attend to urgent requests over weekends or after office hours due to the nature of ecommerce business
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