Total 11 Account Executive job vacancies in Quality Assurance / Control category in Johor Bahru, KL, Penang

You will collaborate with stakeholders on timely data submissions and accurate reporting of clinical quality indicator results. This involves data extraction and analysis, and maintaining the department’s database. You will also promote and encourage staff participation in quality improvement programmes and contribute to projects relating to Quality Improvement initiatives.

In addition, you will coordinate and support Ensure Safe System (ESS) for Quality Assurance & Risk Management and liaise with ESS stakeholders to ensure standards are met. You will also coordinate meetings, prepare meeting minutes and reports, and provide any other administrative support. You will also work closely with internal/external stakeholders to support corporate programmes and participate in ad hoc operational projects and initiatives.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Degree in Biological Science or Applied Science, with 2 years’ working experience

· Proficient in Microsoft Office applications

· Excellent interpersonal, written and oral communication skills

· Meticulous with good organisational skills and able to work independently

You will support the administration of risk management programmes, conduct clinical review of patient records, identify relevant clinical care issues, and liaise with the respective departments to evaluate the effectiveness of the quality assurance programmes. You will play a supporting role in ensuring that clinical outcomes are consistent with current accepted practices.

You will be required to integrate and analyse data using statistical methods, perform root cause analysis, conduct risk mitigation exercises and work with teams to coordinate projects assigned. You will also coordinate meetings, document meeting proceedings, prepare reports and participate in the implementation of improvement initiatives towards improving patient care.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing

· Relevant experience in clinical quality and in the healthcare industry will be of added advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail is essential

· Good oral and written communication skills

Key Responsibilities:

• Review quality of products including all incoming shipments.
• Check and verify retail and customers' complaints.
• Prepare monthly retail complaint report for the Management.
• Handle local and overseas customers' product warranty & repairs issues via phone call and/or emails.
• Fixing and repair minor defects of products.
• Prepare document for customer service items to be delivered to suppliers and factories.
• Prepare document for customer service items to return to retail store.
• Order special orchids for production in factory.
• Source new orchids for development.
• Prepare reports for the QC inspection.
• Assist Product Team to source for components of products.
• Perform any other tasks as and when assigned.

Job Requirement:

• Preferably with 1–2 years of experience in similar capacity
• A hands-on, resourceful and result oriented
• Ability to work well in a team
• Meticulous and able to meet tight deadlines
• Proficiency in Microsoft office
• Excellent organisational, presentation and interpersonal skills

You will collaborate with stakeholders on timely data submissions and accurate reporting of clinical quality indicator results. This involves data extraction and analysis, and maintaining the department’s database. You will also promote and encourage staff participation in quality improvement programmes and contribute to projects relating to Quality Improvement initiatives.

In addition, you will coordinate and support Ensure Safe System (ESS) for Quality Assurance & Risk Management and liaise with ESS stakeholders to ensure standards are met. You will also coordinate meetings, prepare meeting minutes and reports, and provide any other administrative support. You will also work closely with internal/external stakeholders to support corporate programmes and participate in ad hoc operational projects and initiatives.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Degree in Biological Science or Applied Science, with 2 years’ working experience

· Proficient in Microsoft Office applications

· Excellent interpersonal, written and oral communication skills

· Meticulous with good organisational skills and able to work independently

You will support the administration of risk management programmes, conduct clinical review of patient records, identify relevant clinical care issues, and liaise with the respective departments to evaluate the effectiveness of the quality assurance programmes. You will play a supporting role in ensuring that clinical outcomes are consistent with current accepted practices.

You will be required to integrate and analyse data using statistical methods, perform root cause analysis, conduct risk mitigation exercises and work with teams to coordinate projects assigned. You will also coordinate meetings, document meeting proceedings, prepare reports and participate in the implementation of improvement initiatives towards improving patient care.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing

· Relevant experience in clinical quality and in the healthcare industry will be of added advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail is essential

· Good oral and written communication skills

Key Responsibilities:

• Review quality of products including all incoming shipments.
• Check and verify retail and customers' complaints.
• Prepare monthly retail complaint report for the Management.
• Handle local and overseas customers' product warranty & repairs issues via phone call and/or emails.
• Fixing and repair minor defects of products.
• Prepare document for customer service items to be delivered to suppliers and factories.
• Prepare document for customer service items to return to retail store.
• Order special orchids for production in factory.
• Source new orchids for development.
• Prepare reports for the QC inspection.
• Assist Product Team to source for components of products.
• Perform any other tasks as and when assigned.

Job Requirement:

• Preferably with 1–2 years of experience in similar capacity
• A hands-on, resourceful and result oriented
• Ability to work well in a team
• Meticulous and able to meet tight deadlines
• Proficiency in Microsoft office
• Excellent organisational, presentation and interpersonal skills

Job Description

We are looking for committed, passionate and resourceful individuals to drive and deliver the Centre’s service culture and quality objectives.

The successful candidate will be required to:

• Follow up on feedback from patients and stakeholders.
• Work with relevant stakeholders (e.g. Doctors, nurses, allied healthcare and ancillary staff) on conflicts resolution and ensure prompt service recoveries.
• Lead, participate or support improvement and transformation initiatives and be comfortable with using digital tools such as Zoom and teams to conduct training and execute patient oriented initiative.
• Assist with patient feedback systems maintenance, data collation, report preparation, service dashboard, customer analytics and insights.
• Assist to establish/coordinate Centre’s policies and procedures, as and when necessary, for continual improvement of service standards.
• Participate and support cluster initiatives such as the new CRM system and SingHealth Patient Advocacy Network.

Job Requirements

• Diploma with at least 3 years of relevant experience, preferably in healthcare or service-oriented industry.
• A self-driven and excellent team player who is positive, proactive and resourceful.
• Strong customer-centric mindset, interpersonal, communication (both verbal and written) and problem solving skills.
• Strong analytical, organizational and project management skills.
• Results-oriented with able to multi-task.
• Strong Microsoft Excel and PowerPoint skills; experience with digital media and data analytics software such as Tableau will be added advantage.

• The role involves planning, coordinating, and implementing standards development projects under the national standardisation programme administered by Enterprise Singapore.
• Provide secretariat support to the Quality and Safety Standards Committees and its supporting Technical Committees and Working Groups.
• Engage and coordinate with the industry, academia, and government organisations to facilitate the development, promotion, and review of Singapore Standards and Technical References. Include coordinating and organising key standard launches and awareness workshops.
• Responsible for the identification of standards to be developed in consultation with key stakeholders from the industry, the development of standards right up to standard launches.
• Assist in the industry and technical research for the development of new/review of standards. Conduct verification studies to identify users of the standards.
• Handle all enquires received promptly regarding the standards under your area of responsibility.

Requirements

• A relevant Engineering / Quality Management / Workplace / Occupational Health and Safety degree or diploma from a recognised institution.
• Good knowledge of statutory requirements on safety, codes of practice or prior experience as a Safety Officer will be an advantage.
• Preferably with 3 years of industrial experience.
• Good command of spoken and written English.
• Able to write clear and concise minutes of meetings.
• Results-oriented and able to execute projects in a team and independently.
• Strong interest in industry standards development and promotion.
• Possess excellent networking, communication, and industry engagement skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other productivity tools

Description:

• Ensure that the in-house quality standards and specifications are maintained and in accordance with regulatory standards

• Responsible for proper documentation in preparation of internal and external audits

• Responsible for handling product complaints

• Responsible for CoA issuing and quality management with contract manufacturers

• Manage and support the execution of new product registration, product registration renewals and change notifications, in timely manner, across Asia

• Assist in compilation and preparation of registration dossiers for submission to regulatory agencies or to commercial partners

• Maintain current knowledge base of existing and emerging regulations, standards or guidance documents

• Maintain data entry to drugTrack and system for tracking changes in registration

• Assist and review product labelling, promotional materials and advertisement for compliance with regulatory requirements

• Liaise with HSA and foreign authorities on matters pertaining to regulatory activities, licenses and permits

• Support Sales & Marketing with tender applications

• Support Regulatory & QA manager other QA matters

• Other ad-hoc duties as assigned

Requirements

1. Minimum 1–2-year experience in QA or Regulatory Affairs with a medical company (Cosmetic, Medical Device, OTC Drug)

2. Knowledge of regulatory guidelines and requirement of countries in Asia Pacific will be a plus

3. GDPMDS/ ISO13485/ GMP knowledge

4. Excellent communication skills and detail oriented

5. Strong organizational and time management skills

6. Good knowledge of Microsoft Office applications

7. Positive attitude and good interpersonal skills

8. Self-motivated, able to work independently as well as in a team

RESPONSIBILITIES

• The role involves planning, coordinating, and implementing standards development projects under the national standardisation programme administered by Enterprise Singapore.
• Provide secretariat support to the Quality and Safety Standards Committees and its supporting Technical Committees and Working Groups.
• Engage and coordinate with the industry, academia, and government organisations to facilitate the development, promotion, and review of Singapore Standards and Technical References. Include coordinating and organising key standard launches and awareness workshops.
• Responsible for the identification of standards to be developed in consultation with key stakeholders from the industry, the development of standards right up to standard launches.
• Assist in the industry and technical research for the development of new/review of standards. Conduct verification studies to identify users of the standards.
• Handle all enquires received promptly regarding the standards under your area of responsibility.

Requirements

• A relevant Engineering / Quality Management / Workplace / Occupational Health and Safety degree or diploma from a recognised institution.
• Good knowledge of statutory requirements on safety, codes of practice or prior experience as a Safety Officer will be an advantage.
• Preferably with 3 years of industrial experience.
• Good command of spoken and written English.
• Able to write clear and concise minutes of meetings.
• Results-oriented and able to execute projects in a team and independently.
• Strong interest in industry standards development and promotion.
• Possess excellent networking, communication, and industry engagement skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other productivity tools

Job Overview:

We are seeking a highly motivated and skilled individual to join our Quality Department as a Quality Analyst Executive. This role will play a prominent role within the Customer Success driving a quality focus and ensuring a superior customer experience. Reporting to the Manager of Quality Systems will help in the management and maintenance of our ISO 9001 Quality Management System (QMS) while also driving continuous improvement initiatives to enhance our customer experience. This group-wide position will involve partnering and supporting the six customer success locations. The successful candidate will play a pivotal role in ensuring compliance with ISO standards, promoting quality principles across functional processes and other areas to improve performance, reduce customer effort, and elevate both employee and customer satisfaction.

Quality Management

• Assist the Quality Manager in fulfilling the role of ISO 9001 Management Representative for the entire organization.
• Oversee the Group-wide ISO Management System, including conducting periodic audits, facilitating management reviews, and maintaining core documentation such as objectives, improvement logs, business risk register, maintenance, and vendor management logs.
• Ensure the Quality Management System remains compliant and up-to-date with the latest standards.
• Collaborate with cross-functional teams to integrate quality management into various processes through the development of audit capabilities across the organization.
• Promote the integration of best practices for both in-scope and out-of-scope ISO processes, utilizing customer feedback and incidents as learning opportunities through case studies.
• Manage and analyze relevant data metrics to identify improvement opportunities and drive continuous improvement initiatives.

Customer Experience

• Support regional customer success teams in delivering an effective and efficient customer experience by monitoring and updating quality documentation, such as job manuals.
• Implement the systematic process for capturing customer feedback and driving continuous improvement across the customer success organization.
• Collaborate with IT and customer success leadership to maintain external and internal customer-facing metrics, ensuring consistent measurement of service levels.
• Based on internal Service Level Agreements (SLAs) performance for possible insights and recommendations on CS performance
• Monitor key performance indicators (KPIs) and escalate to respective stakeholders to ensure a quality focus and measure results for continuous improvement.
• Review credit note reports to identify system/process changes or additional training requirements.
• Support Customer Satisfaction Surveys, feedback analysis, and implement corrective actions as needed.
• Assist in the development and adoption of Global Freshdesk Business Processes, addressing exceptions and challenges with the Freshdesk team and internal stakeholders.
• Contribute to new business initiatives and projects, assessing their impact on Quality Management Systems and communicating necessary adjustments.

What We're Looking For:

• At least 3 years’ experience in handling QMS or equivalent
• Relevant degree or Business diploma
• Excellent IT skills with Proficiency in Microsoft Excel
• Proficiency in Microsoft Visio
• Internal auditor certification/experience will be highly appreciated.
• Experience with customer service ticketing systems.
• Experience with marine navigation software packages/systems.
• Ambitious, self-starter with the ability to work autonomously and independently execute tasks and responsibilities.
• Excellent written and verbal communication skills in English and verbal communication skills
• Additional knowledge in Japanese will be highly appreciated.
• A continuous learning mindset to stay updated with new standards, technologies, and best practices.
• Customer-oriented
• Analytical and problem-solving skills for analyzing complex data, identifying trends, and making data-driven decisions.
• Attention to detail, accuracy, and precision to identify potential gaps or inconsistencies in processes, documentation, and data.
• Confident and outgoing personality to successfully interact with stakeholders at all levels.
• Continuous improvement mindset with a passion for addressing process failures and identifying root cause fixes.
• Flexible approach to handling changing priorities and deadlines.

If this sounds like you, please submit your CV and our People, Culture & Workplace Team will be in contact with you. We regret to inform that only shortlisted candidates will be notified.