Total 102 Customer Service job vacancies in Sarawak

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Assisting in consolidating invoices, to bill/invoice customer accurately 
• Prepare credit note or debit note to customers, when required
• Ensure proper filing and documentation of billing related matters
• Develop and maintain a filing system.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements:

• Entry level, Fresh Graduate or No experience are welcome.
• Proven experience as an administrative assistant, virtual assistant or office admin assistant is a Plus
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least SPM, Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Candidate required to work in a car service workshop at Parkcity Bintulu.

Perks & Benefits

• Performance allowance and bonus
• Personal leave
• Personal development opportunities

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Assisting in consolidating invoices, to bill/invoice customer accurately 
• Prepare credit note or debit note to customers, when required
• Ensure proper filing and documentation of billing related matters
• Develop and maintain a filing system.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements:

• Entry level, Fresh Graduate or No experience are welcome.
• Proven experience as an administrative assistant, virtual assistant or office admin assistant is a Plus
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least SPM, Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Candidate required to work in a car service workshop at Parkcity Bintulu.

Perks & Benefits

• Performance allowance and bonus
• Personal leave
• Personal development opportunities

職責：

• 接聽和轉接電話。
• 組織和安排約會。
• 協助合併發票，準確向客戶開立帳單/發票
• 需要時向客戶準備貸項通知單或借項通知單
• 確保正確歸檔和記錄計費相關事宜
• 開發和維護歸檔系統。
• 與行政和高級行政助理聯絡，處理高級經理的請求和詢問。

要求：

• 歡迎入門級、應屆畢業生或無經驗。
• 有擔任行政助理、虛擬助理或辦公室管理助理的經驗者優先
• 了解辦公室管理系統和程序。
• 印表機和傳真機等辦公設備的使用知識。
• MS Office 中的 Excel（特別是 MS Excel 和 MS PowerPoint）。
• 良好的時間管理技能和決定工作優先順序的能力。
• 注重細節和解決問題的能力。
• 較強的書面和口頭溝通能力。
• 至少擁有SPM、工商管理文憑或相關領域；行政助理或秘書的額外資格將是一個優勢。
• 候選人需要在民都魯 Parkcity 的汽車維修車間工作。

津貼和福利

• 績效津貼及獎金
• 事假
• 個人發展機會

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C, disenangi memiliki SIM A
• Penempatan : Jakarta Timr, Jakarta Utrara, dan Sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

The purpose of the position of Raffles Service Agent is to serve as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at West Jakarta
8. Starting as soon as possible

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Are you fluent in Korean and passionate about providing exceptional customer service to our members? Do you thrive in a fast-paced environment and enjoy working with people? If so, we have an exciting opportunity for you!

Travel + Leisure Thailand is seeking a skilled and enthusiastic Member Services who is fluent in Korean to join our team. As Member Services, you will play a crucial role in providing support and assistance to our Korean-speaking customers, ensuring their satisfaction and helping them make the most of their travel experiences.

Responsibilities

• To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.
• Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
• Assist with the development of working processes and operating SOP’s, supervise.
• Follow company processes ensuring member engagement.
• Maintain a good relationship with Korean developers: The candidate must be able to foster and maintain strong professional relationships with Korean developers, ensuring collaborative and efficient work processes.
• Effectively deliver member engagement programs to members and guests.
• Effectively deliver new-Member onboarding program.
• Assist with the distribution of Member Kits to Members.
• Assist with providing regular reporting requirements to Corporate.
• Deliver 1-1 Member Education Program.
• Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level.
• Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
• Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three-hour turnaround.

• Fluency in both Korean and English, Mandarin highly desired.
• 3-5 years previous experience in a customer service or hospitality role is preferred within tourism, education, or travel industries in Sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle a high volume of customer inquiries with professionalism and patience.
• Knowledge of travel industry products and services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts and weekends as required.

At Travel + Leisure, we provide excellent benefits on top of competitive salary!

• fun, inclusive work environment
• learning and development opportunities
• travel and lifestyle discounts

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

Objectives of the assignment

The overall objective of the assignment is training on E-commerce and digital marketing specifically designed for SMEs to improve the capacity of the enterprises on digital sales and then building specific and feasible business development strategies including adapting environment-friendly and social inclusion requirements for >3 selected SMEs.

Detailed Tasks

The expected tasks to meet this objective are as follows:

1. Develop the training material on topics on E-commerce and digital marketing.
2. Provide two-day training courses for SMEs.
3. Review the SMEs’ profiles and select > three SMEs for mentoring courses under consultation with Café-REDD team.
4. Mentor the selected SMEs to develop feasible business development plans.
5. Prepare final report and recommendations (Vietnamese).

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at South Jakarta
8. Starting as soon as possible

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Objectives of the assignment

Under the management of the SNV Programme Manager, the Consultant will provide technical guidance and support to a range of inception phase assessments, and based on the findings, prepare and finalise a detailed programme document, including supporting annexes. The assignment is expected to comprise the following tasks and responsibilities:

• Review existing programme proposal, donor/investor comments and requirements as well as any relevant principles, criteria and standards.
• Draft a programme design document that meets the donor/investor as well as SNV’s own requirements for a high quality programme design
• Draft ToRs for various assessments i.e. Livelihoods and Socio-economic Assessment, Gender Equality & Social Inclusion (GESI) Analysis, Environmental & Social Safeguards Assessment. Support the Programme Manager to discuss with consortium partners and draft agreed Scopes of Work for them.
• Review approaches and methodologies of selected consultant teams and provide technical guidance for the conduct of the assessments and analyses.
• Prepare report formats/outlines (e.g. also including GESI Action Plan/Framework, Environmental and Social Management Framework etc.) to ensure that consultant teams produce high quality outputs with the relevant information that informs programme design.
• Participate in programme consortium meetings and provide technical inputs and direction for SNV’s partners on requirements for their contracted preparation and design works e.g. Landscape Assessment (ICRAF) and Biodiversity (IUCN).
• Contribute to the preparation of and participate in inception phase launch workshops in Ha Noi and the project provinces
• Support the SNV Programme Manager by critically reviewing consultant reports and outputs of the above-mentioned assessments.
• Based on the findings of the assessments and the associated deliverables, collate inputs and prepare a draft programme document (including relevant annexes)
• Contribute to the preparation of and participate in a consultation workshop on the detailed programme design document i.e. present the programme document/support workshop facilitation and invite comments and inputs from key stakeholders.
• Present the draft final programme document to the donor/investor.
• Support revision of the programme document, as required.

Key deliverables and timeframe

The work specified above is expected to be completed within 6-8 months, commencing May 2024 and completed by December 2024.

The precise timeframe for the deliverables will be discussed based on a submitted workplan with the successful candidate. The expected deliverables are:

• Detailed and phased workplan no later than a week after signing the contract.
• Overview of what is expected for each of the assessments and the roadmap towards developing the program documents;
• Draft Programme Document Outline, including: 1) Programme Document; 2) Technical Annexes; 3) Environmental & Social Assessment Report and Environmental and Social Action Plan; 4) GESI Analysis and Action Plan; 5) M&E Framework; 6) Risk Management Framework; 7) FPIC Implementation Guidance
• Other consultations in Hanoi, online, etc., as needed.
• Draft Programme Document
• Participate in and present at, in close cooperation with SNV and consortia partners, a validation workshop with stakeholders to validate the findings of the study (project presentation materials for consultation and validation)
• Final Programme Document with incorporated comments from key stakeholders from the validation workshop.

Objectives of the assignment

The overall objective of this analysis is to inform the final design of project activities and provide evidence-based information for programme intervention development and assurances that this design is contributing to the aims of the project.

1. Conduct a preliminary screening of likely/tentative project work packages and activities against the program safeguards policies and standards (aligned to IFC Performance Standards) and identify relevant environmental and social issues of concern, including risks.
2. Present relevant environmental and social profiles and early-stage screening/scoping of environmental and social risks (IFC Performance Standards/safeguards triggered) for comments and feedback.
3. Develop a methodology and survey work plan (including field survey featuring interviews with key stakeholders and participatory consultations with representatives of groups of intended beneficiaries or impacted by the project, especially local communities, smallholders, ethnic minorities, and other vulnerable groups).
4. Conduct field visits, surveys and consultations in the Central Highlands and NW region to better understand local contexts and perceptions and assess potential environmental and social co-benefits and risks associated with the project’s proposed activities.
5. Based on the field surveys and consultations and working with technical team members prepare an environmental and social assessment report detailing potential impacts identified as well as project strategies and measures to maximise environmental and social co-benefits and key environmental/social risks to be avoided, managed, and mitigated.
6. Based on the co-benefit enhancement and risk mitigation strategies and measures identified (see (vi) above), draft an Environmental and Social Management Framework (ESMF) for the project (including safeguards M&E indicators, methods, capacity building needs and budget).

The assignment will be conducted in tandem with other assessments and analyses e.g. concerning landscape analysis and agronomic suitability and a biodiversity assessment. SNV will coordinate these assessments and ensure complementary information gathering and analytical efforts. 

Methodology

The consultants/consultancy group will be expected to use various methods in carrying out this assignment. The successful consultants will be expected to propose an appropriate methodology and an analytical framework. SNV and the consultants will agree on final methodology and structure of the report during the inception phase.

These methods would, however, be expected to include some or all the following:

• Desk review of the project and requirements, background information and related reports (existing relevant reports, provincial/district government reports and statistics, etc.) on agriculture, agroforestry, and forestry models in the project sites in Northwest region and Central Highlands. The desk-review will help enable the formulation of ideas and questions for further discussion with local authorities, communities, and other stakeholders during the inception visit.
• Conduct a socio-economic assessment, including the information on local communities e.g. poverty rates, landless, ethnic minority populations, typical livelihoods, climate situation and adaptation/vulnerability.
• As a contribution to the RESTORE project preparation phase background assessments, prepare environmental and social profiles of the project’s two target landscapes: the Central Highlands and Northwest environmental and social profiles.
• Conduct an environmental and social safeguard assessment (ESA) in line with the government’s regulations and requirements.
• Conduct Gender Equality and Social Inclusion (GESI) assessment.
• Develop GESI Action Plan
• Prepare a guidance document on how Free, Prior and Informed Consent (FPIC) principles will be used when onboarding farmers to the project.
• Refine and confirm the Theory of Change, project logical framework, budget, and workplan.
• Conduct additional local consultations as required to inform design.
• Develop beneficiary/stakeholder selection criteria.
• Draft project governance structures and coordination mechanisms.
• Consult with communities and local/central governments on the FPIC process, Project Governance Framework, beneficiary/stakeholder selection criteria, a multi-stakeholder partnership (MSP), a grievance handling mechanism (GHM), project design and other project documents.
• Prepare materials for presentation of and consultation on environmental and social co-benefits, risks and the draft ESMF, at a national consultation workshop.
• Finalise the ESMF based on comments and feedback from the national consultation workshop.
• Contribute to the preparation of the project proposal document’s relevant sections on environmental and social safeguards sections, as required.
• Draft socio-economic baseline assessment and report.
• Conduct stakeholder mapping and consultation plan.
• Prepare socio-economic baseline report.
• Draft Gender Equality and Social Inclusion (GESI) report and Action Plan
• Carry out Environmental and Social Safeguard Assessment and report.
• Develop Project Governance Framework.
• Prepare FPIC guidance document.
• Develop beneficiary/stakeholder selection criteria.
• Propose a multi-stakeholder partnership (MSP) for the project.
• Develop a grievance handling mechanism (GHM) for the project.

Key deliverables and timeframe

The work specified above is expected to be completed within 6 months, commencing June 2024 and completed by December 2024.

The precise timeframe for the deliverables will be discussed based on a submitted workplan with the successful bidder. The expected deliverables are:

1. Detailed and phased workplan, theoretical framework and methodology no later than a week after signing the contract.
2. Participate in kick off workshop with SNV, consortium partners, and other consultant teams supporting this inception phase (early June, exact date TBC).
3. Desk-based reports based on existing data and literature on socio-economic/livelihoods, environmental and social (E&S) safeguards and Gender Equality and Social Inclusion (GESI), 6 weeks after signing.
4. Field visits to both project sites for local consultations and surveys.
5. Other consultations in Hanoi, online, etc., as needed.
6. Draft following reports:
   1. Socio-economic baseline assessment
   2. Description of drivers of deforestation and forest degradation
   3. Environmental and social safeguard assessment (ESA)
   4. Gender Equality and Social Inclusion (GESI) report and Action Plan
   5. FPIC guidance
   6. Project governance framework
   7. Grievance handling mechanism procedures
   8. Multi-stakeholder partnership
   9. Stakeholder mapping and consultation plan
   10. Beneficiary/stakeholder selection criteria
7. Participate in and present at, in close cooperation with SNV and consortia partners, a validation workshop with stakeholders to validate the findings of the studies.
8. Final report with incorporated comments from ICRAF, IUCN and key stakeholders from the validation workshop.
9. Prepare and deliver a PowerPoint Presentation of the report to the consortium partners.

Objectives of the assignment

The overall objective of this analysis is to inform the final design of project activities and provide evidence-based information for programme intervention development and assurances that this design is contributing to the aims of the project.

The assessment will determine appropriate opportunities for market development and value-chain strengthening as well conduct an economic and financial access assessment to determine opportunities and constraints for access to finance for smallholder farmers, cooperatives and Micro, Small and Medium sized enterprises in the relevant value-chains.

It will also identify potential partnerships and opportunities to cooperate with private sector value chain actors and financial institutions for the project delivery, and the subsequent support the project will be required to provide to farmers, financial institutions and enterprises in order to enable this access to finance.

The assessment will also ensure that the project design meets a number of criteria, namely that the agricultural practices, business models and value chains promoted by the project, are socio-economically sustainable (other activities will assess agronomic suitability, technical feasibility and the environmental impacts and sustainability) i.e. the practices promoted by the project must:

• Improve the livelihoods of smallholder farmers in the target landscapes.
• Be sustainable – i.e. viable in the long term, clearly supported by market demand (domestic or international).
• Improve economic resilience of the farmers to market and price volatility.

The assignment will be conducted in tandem with other assessments and analyses e.g. concerning landscape analysis and agronomic suitability; a livelihoods and socio-economic assessment; Gender Equality and Social Inclusion (GESI) analysis and environmental and social safeguards assessment; and a biodiversity assessment. SNV will coordinate these assessments and ensure complementary information gathering and analytical efforts. 

Methodology

The consultants/consultancy group will be expected to use various methods in carrying out this assignment. The successful consultants will be expected to propose an appropriate methodology and an analytical framework. SNV and the consultants will agree on final methodology and structure of the report during the inception phase.

These methods would, however, be expected to include some or all of the following:

• Desk review of the project and requirements, background information and related reports (existing relevant VCA reports, provincial/district government reports and statistics, etc.) on agriculture, agroforestry and forestry models in the project sites in Northwest region and Central Highlands. The desk-review will help enable the formulation of ideas and questions for further discussion with local authorities, communities, and other stakeholders during the inception visit.
• Conduct a research visit to each province to meet relevant government departments and stakeholders to obtain an overview of the local agriculture/forestry development (i.e. agricultural-forestry production situation, local development and orientation plans and programs), identify and meet potential private companies and buyers, develop a list of relevant contact points for each targeted project site (including relevant local authorities, value chain actors) to be in-depth surveyed. The inception phase will help the consultant/consultancy group refine the key product value chains and design detailed field surveys and questionnaires.

• Conduct field surveys and data collection of key agricultural, agroforestry, forestry product value chains in the project areas with special attention to the analysis of chain weaknesses and strengths on on-farm practices and off-farm side such as planting, harvesting and postharvest processing knowledge/practices, agri inputs, financing, and commercial viability for potential value chain upgrading. Note that certain key information could also be collected through other assessments e.g. the livelihoods and socio-economic assessment is likely to involve household interviews and collect data on farmer practices, products produced, access to finance etc. The surveys are expected to allow development of economic and financial analysis (such as cost-benefit analysis, or cash flow modelling) of the farm models promoted by the project market potential and demand assessment (levels of domestic and global consumption, capacity to absorb additional supply, demand trend and requirements for local and global market access for small-holders, etc.), and recommendation of initial Market-based Solutions for project interventions.
• Conduct local-level ground-truthing and consultation (for example focus group discussions with farmers participating in the selected value chains) facilitated by the SNV team, to collect data and/to test and revise the findings;
• Conduct interviews with selected officials (local and national government officials) and other key actors from the private sector and financial sector in relevant supply/value chains.
• Interviews of farmers organizations, agricultural-forestry cooperatives, and trader's associations, among others participating in value chain activities.
• Develop a farm and household-level CBA/EFA based on secondary data, cross validated with interviews and on the ground research.

The final output of the analysis will be an internal report.

Key deliverables and timeframe

The work specified above is expected to be completed within 5 months, commencing June 2024 and completed by October 2024.

The precise timeframe for the deliverables will be discussed based on a submitted workplan with the successful bidder. The expected deliverables are:

1. Detailed and phased workplan, theoretical framework and methodology no later than a week after signing the contract.
2. Participate in kick off workshop with SNV, consortium partners, and other consultant teams supporting this inception phase (early April, exact date TBC).
3. Desk-based report based on existing data and literature on market system, value chains and access to finance, 6 weeks after signing.
4. Field visits to both project sites for local consultations.
5. Other consultations in Hanoi, online, etc., as needed.
6. Report on market system, value chains and access to finance.
7. Participate in and present at, in close cooperation with SNV and consortia partners, a validation workshop with stakeholders to validate the findings of the study
8. Final report with incorporated comments from ICRAF, IUCN and key stakeholders from the validation workshop.
9. Prepare and deliver a PowerPoint Presentation of the report to the consortium partners

Objectives of the assignment

The overall objective of the assignment is to review and strengthen the digital supply chain traceability system linked with satellite-based deforestation monitoring in collaboration with companies/cooperative. This will allow private companies and other value-chain actors to trace supply and demonstrate compliance with certification/standards, and deforestation free requirements. Create and print QR codes with full traceability information of each company/cooperative supported by Cafe-REDD.

Detailed Tasks

The expected tasks to meet this objective are as follows:

1. Review and evaluate the traceability system, called TraceFarm app (developed by TraceVerified Ltd.) of 4 enterprises of Accelerator Fund and recommend solutions to strengthen the operation.
2. Apply the TraceFarm Platform (developed by TraceVerified Ltd.) to scan and build up the traceability systems for 2 new enterprises/cooperatives.
3. Prepare the operation usage guideline and provide the training to collect/update the data for 6 enterprises/cooperatives.
4. Print 120.000 QR Code stamps for 6 enterprises/cooperatives.
5. Guide businesses to activate and use QR code stamps.
6. Prepare final report and recommendations.

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. We’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Customer Support Specialist to join our team and provide frontline support to our customers!

As a Customer Success Specialist at Cadmus, you'll play a key role in ensuring that our customers have an outstanding experience in our platform, fostering customer satisfaction and loyalty. You’ll also be the first line of defence for our valued customers, ensuring their questions and concerns are addressed promptly and professionally.

In this role you will be expected to

• Provide exceptional customer support via phone, email, and chat.
• Educate the teachers and students who use our platform on how to get the most out of it; assist them with their questions or issues.
• Ensure we build deep, meaningful and value-driven relationships with customers online.
• Successfully execute special projects that support our pilot and enterprise implementations as needed.
• Troubleshoot customer issues efficiently and identify solutions, working independently and collaboratively as needed.
• Proactively research and stay up-to-date on company products and services to provide informed answers.
• Ensure all customer facing materials are updated with the latest releases and the most relevant information.
• Identify and escalate complex issues to the appropriate teams for resolution.

Skills & Experience

• Communication Skills: You have advanced English communication skills, and are equally comfortable talking to internal teammates and external customers. You have managed customers on voice/video from Australia, UK, and/or USA in a user-facing role.
• Problem solving: Able to quickly understand customer pain points and engage with them on the solution most relevant to them.
• Support Experience: Minimum 2 years of experience in customer service or a related field, supporting the growth of software products while working remotely. 
• Technical comfort: Familiarity with a variety of software applications is preferred. Ability to learn and adapt to new software programs quickly. Comfortable with MS-Office / G-suite. Experience with Hubspot is a plus.
• Startup DNA: You’re flexible, comfortable with ambiguity, and have experience wearing multiple hats while supporting rapid growth. You have been a one-person army when needed, or worked as an early employee. 
• A Bar Raiser: You bring your passion and work ethic to the table every day, setting the example for others. You are constantly looking to upskill yourself, and find ways to improve upon the status quo. You enjoy collaborating cross-functionally to accomplish shared goals and care about learning, growing, and helping others do the same.

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career
  

Cadmus is a remote-friendly company, and this role is open to candidates anywhere in Indonesia.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).

While we review your application, please get to know us by visiting cadmus.io or following our social channels.

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.