Total 13 job vacancies by Hewlett-Packard

Global Account Operations Manager

Description -

What a Global Account Operations Manager does at HP:

• Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
• Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
• Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
• Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
• Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
• Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
• Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
• Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
• Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
• Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

Individuals who do well in this role at HP, usually possess:

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.
• Certified Sales Operations Professional (CSOP)
• Effective Communication

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

 

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

 

#Li-Post

Job -

Sales Operations

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Regional Service Delivery Manager

Description -

What a Regional Service Delivery Manager does at HP:

• Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to continuously improve the HP/Partner operational ecosystem supporting key Asia Pacific Japan (APJ) accounts.
• Operations/SLA Management: coordinate as required with internal teams to ensure contractual SLA is met for all allocated accounts. Oversee infrastructure upgrades, modifications and deployments with customer impact. Own and manage all operations and delivery related conversations with the customer. Work with internal teams to develop problem management framework and service improvement plans.
• Customer Relationship Management: Act as a primary contact for Customer queries and issues. Put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted. Responsible to achieve best-in-class customer satisfaction on key Asia Pacific Japan (APJ) accounts.
• Process engineering: When and as required by the leadership team, look end to end across service delivery management processes, as well as upstream and downstream processes. Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status. Lead action planning to tangibly improve the above.
• Compliance/Audit: Act as required by the leadership team as a Compliance/Audit point of contact – including and not limited to Audit engagements. Design, lead and/or implement remediation plans as required.

Individuals who do well in this role at HP, usually possess:

• Ability to work in a diverse team, and with a diverse range of people.
• Deep understanding of Services/Contractual business, direct back ground preferred.
• Bachelor's Degree in Business Management or relevant fields.
• Min 8 years Service Delivery and/or Operations Management experience (or relevant equivalent).
• Min 2 years experience in Project/Program Management preferred (or relevant equivalent).
• Growth mindset, creative thinking & Quick to embrace change.
• Excellent Stakeholders Management skills.
• Good understanding of financials/costing/pricing methodologies in the services industry.
• Good understanding of Risk Management methodologies in the Customer Support environment.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Contact Centre Manager - HP Online Store (APAC Region)

Description -

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:

What a Contact Centre Manager does at HP:

• Devise and Implement Call Centre V2.0 to make us Future Ready Proof

• Understand business needs and translate those needs into people skills and strategies.

• Responsible for executing the customer strategy.

• Provide guidance pertaining to business intelligence, staffing, training, sales, scheduling, & reward/recognition programs

• Standardizes & continuously improves processes, methodologies and execution practices to ensure stability and consistent growth of the program.

• Ensure the service provided meets or exceeds expectations in the KPIs

• Deliver weekly, monthly and quarterly reviews to the management and to clients.

• Interface between stakeholders and internal team

• Ability to analyze the competitive environment of the customer and raise of market share.

Direction and Strategy:

• Determines the best use of team resources to meet revenue quota and goals.

• Account Management & RAD

• Establishes clear guidance for account coverage, contact, frequency and call strategies.

• Establishes clear and measurable goals for team members.

Stakeholders Relationship:

• Create a positive experience for clients by establishing quality controls, auditing interactions and ensuring value is provided on each exchange with the customer. In addition, assumes responsibility for providing value to the partner with each qualified opportunity.  

• Ensures that an account transition process is in place and that process is well executed by all members of the team.

Successful Processes:

• Ensures that different teams collaborate on end-to-end engagement and there is clarity in process and respective roles.

• Works to see that customers and Partners are satisfied with the communications they receive from the team regarding opportunity details.

• Ensures that customer support issues are escalated and responded to appropriately.

Effective, predictable business:

• Delivers strong growth for Customer by exceeding defined targets for revenue growth and CPRD.

• Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.

• Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.

• Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.  

• Ensures adherence to corporate standard tools and processes.

Individuals who do well in this role at HP, usually possess:

• University or bachelor’s degree; Advanced degree or MBA preferred.

• Prior selling experience includes multiple, diverse set of selling responsibilities.

• Viewed as expert in given field by company and customer; is a mentor of selling strategy, including designing strategy.

• Typically, 12+ years of experience as referenced above.

• 5 years commercial management experience.

• Highly experienced in product specialty (computers, printers, servers, storage).

• Experience in related industry.

• Prior Call Centre Management Experience is a MUST (Preferably in Selling IT and Related Products)

• Have excellent time management skills and presentation skills. Is the go to expert for the technology or solution being presented.

• Strong high-level customer management relationship building, especially working with executives in lines of business, and sometime board level.

• High level of negotiation skills at high level customer management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

SEA Lead for Retail Transformation Projects

Description -

As the Southeast Asia Lead for Retail Transformation Projects, the role will be responsible for working closely with the leadership team in helping drive the key projects to tap the retail potential, bridge gaps in the way of working and driving the implementation of digital technologies and change management practices to enhance the overall customer, partner, and team experience. This pivotal role requires a strategic mindset, advanced subject matter knowledge, and the ability to work with the teams across multiple countries in the Southeast Asia region. focus will be on externally transforming the customer journey, partner experience, effective systems for PSI management and internally eliminating the manual work, enhancing the manpower productivity and fostering innovation within the team to think out of the box in solving complex business problems through a project management approach.

What a SEA Lead for Retail Transformation Projects does at HP:

• Lead and manage Retail transformation projects aimed at finding the new growth avenues, removing inefficiencies from the system and improving manpower productivity.

• Develop and implement best in class digital technologies for organization wise utilization.

• Build the muscle to have best in class digital connect till the last mile to offer superior experience to the partners and customers

• Enable real time PSI (Purchase, sales, Inventory) visibility to facilitate informed decision making.

• Apply advanced subject matter knowledge to drive the adoption of digital technologies and best change management practices.

• Work closely with the Southeast Asia country teams to execute change management projects for partners and help build their capability to win loyalty and brand affinity.

Individuals who do well in this role at HP, usually possess:

• Degree/ Masters Marketing, or Business Management.

• Minimum 3-5 years of experience in Digital/Trade marketing/Project management function in a reputable organization.

• Knowledge and experience of best-in-class technologies and tools

• In-depth understanding of the customer journey and related retail elements.

• Knowledge and experience in the related field.

• Proven experience of operating in a large high-performance organization.

• High levels of tact and diplomacy.

• Consultative skills.

• Agency and budget management.

• Excellent writing, editing, and oral communication skills.

• Ability to interact with all levels of the company, including senior management.

• Best-in-class presentation and analytical skills

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Presales Technical Consultant

Description -

At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more. At HP we ship more than 1 million printers per week and 48 million PC units annually.

The Value Channel Inside Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.

The Value Channel Inside Presales Technical Consultant role is an Specialist level Technical Presales role in the commercial channel organization. This role provides technical presales support on the HP value portfolio of Personal Systems products and software solutions, including Workstations, Mobile Workstations, Thin Clients, and Retail Points of Sale.

In this role the candidate will receive continuous face-to-face, hands-on and virtual trainings on technologies, HP’s leading products, solutions and services. Trainings will be held in Barcelona and abroad to develop skills and competencies on the latest and most current IT subject areas.

The ideal candidate should have a genuine passion for technology and understanding how it works. The candidate should speak English at a native level or close to native level.

The Value Channel Inside Presales Technical Consultant (TC) mission is to support sales opportunities by providing technical guidance via email and telephone, from a central location in Barcelona, to our business partners and HP Channel Sales Representatives on value products, solutions and services. The TC will deliver technical and solution expertise in order to help HP Partners create solutions to win business and provide an excellent level of total customer experience (TCE). The TC will also engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed.

What a Presales Technical Consultant does at HP:

• Provide technical recommendations, direction and guidance on HP value products, software solutions and services. This includes Life Cycle Services, Digital Services, HP Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions.

• Answering and tracking technical questions from partners

• Present the advantages of HP’s PPS products and solutions.

• Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).

• Support sales opportunities with HP Channel Partners requiring an in-depth or technical understanding of HP’s offering.

• Propose and help our partners build the most competitive configurations and solutions for our customers

• Support partners on the status of technical and environmental regulations

• Deliver trainings to other departments about PPS value products and solutions.

• Raise and manage technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team.

• Provide proactive technical updates to the sales community supported.

• Maintain the quality of the service and the total customer experience (TCE).

• Maintain and manage a competitive and appropriate level of technical and professional competence.

Individuals who do well in this role at HP, usually possess:

• Native or excellent written and verbal communication skills in English. Other APJ languages such as Mandarin are a plus.

• Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field

• Current experience and knowledge of computer technologies, software, hardware, operating systems, software, networking technologies.

• Has good analytical, organizational and team skills

• Works on problems and projects and is detail oriented

• Demonstrates ability to stay focused on goals and objectives

• Is self-motivated and shows an ability to operate with minimal tactical direction

• Troubleshooting and problem solving skills

• Motivated to search out knowledge and continuously learn.

Benefits

• A Women Network that organizes activities

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse internal growth and career opportunities.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Benefits

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse internal growth and career opportunities.

• A Women Network that organizes activities all year long.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Inside Presales Technical Consulting Manager

Description -

We are currently searching for dedicated candidates to join our dynamic team as Inside Presales Technical Consulting Manager . In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisors to our customers, partners and sales professionals. This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background, providing an exciting opportunity to manage a team of talented consultants.

As an Inside Presales TC Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems/Print products and solutions. Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

Mission of the Presales Technical Consultant Manager:

Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on Personal Systems/Print products solutions and services, ensuring the team delivers an excellent total customer experience(TCE) and drives business outcomes.

Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.

What a Inside Presales Technical Consulting Manager does at HP:

• Lead and mentor a team of Inside Presales TC

• Ensure an appropriate level of technical and professional competence within the team.

• Guide the team in providing technical recommendations, direction, and guidance on HP Personal Systems/Print offerings.

• May serve as Practice Lead for one of our primary commercial businesses (either Print or Personal Systems) and lead Inside TCs in that practice across teams.

• Assist in the recruiting, training and development of team members.

• Ensure the delivery of team services in accordance with the SLA.

• Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.

• Ensure that the team's concerns are actively listened to and addressed appropriately.

• Accurate tracking of requests in our CRM tool.

• Manage technical escalations and provide proactive updates to stakeholders.

• Assess and manage team member performance to ensure individual and group excellence.

• Provide guidance on process improvements.

• Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio, and guide the team accordingly.

Individuals who do well in this role at HP, usually possess:

• Bachelor's degree or equivalent experience, preferably in a technical/engineering field.

• Advanced proficiency in spoken and written languages relevant to the team and English

• Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies.

• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.

• Inter-personal skills with an interest in people development and coaching

• Self-motivated with the ability to operate with minimal tactical direction.

• Demonstrated motivation to seek knowledge and continuous learning.

• Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.

• Typically, 5-7 years of relevant work experience.

• Preferably has had first team leadership experience.

Career Path:

The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Financial Account Manager

Description -

What a Financial Account Manager does at HP:

• Leads and/or provides expertise to functional project teams and participates in cross-functional initiatives.
• Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Collaborates with business leaders to guide and influence strategic decision-making within a broad scope.
• Performs complex and occasionally highly complex financial analysis for a financial function or business, utilizing strong business understanding to achieve objectives effectively.
• Leads and drives business initiatives, overseeing analysts across multiple sub-functions within finance.
• Forecasts financial results within a broad scope and identifies opportunities for process improvement and policy development, actively engaging in their design and implementation.
• Represents the business unit during cross-regional or cross-functional planning processes.
• Represents the organization to external customers and clients.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and provides mentoring and guidance to lower-level employees.

Individuals who do well in this role at HP, usually possess:

• Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in financial management, internal audit, accounting, or a related field.
• Certified Public Accountant (CPA) is preferred.
• Certified Financial Analyst (CFA) is preferred.
• Has knowledge and skills in Accounting, Auditing, Automation, Corporate Finance, Data Analysis, Economics, Finance, Financial Analysis, Financial Modeling, Financial Planning, Financial Services, Financial Statements, Generally Accepted, Accounting Principles, Internal Controls, Investments, Process Improvement, Profit And Loss (P&L) Management, SAP Applications and Variance Analysis.
• Able to work Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere

#Li-Post

Job -

Finance

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Inside Sales Representative

Description -

What does an Inside Sales Representative does at HP:

• Closes sales on assigned products or assigned customers; may generate leads for closure by an experienced Outside or other Inside Sales Rep.

• Shares sales activities with experienced Sales Reps as necessary.

• Informs customers of company promotions and upgrades; may persuade customer to purchase extended products, services, supplies.

• Responsible for pipeline and forecast responsibility in accordance with sales center business process.

• Execute opportunity and lead management.

• Establishes a professional working relationship with the client.

• Aligns the account strategy and sales motions to maximize client value.

• Build and maintain solid customer relations that protect or expand HP's Installed base. ' Actively collaborate with field sales and others to ensure seamless account coverage.

• Seeks out appropriate resources in presales, product/service specialists to support complex deals.

• As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue.

• Nurtures and closes new opportunities that result in substantial incremental orders, revenue and margins to HP, representing the entire HP portfolio of products and services.

• Attains quarterly targets and annual quota.

Individuals who do well in this role at HP, usually possess:

• 2 year university/Associate degree preferred or equivalent experience.

• Typically 3+ years of experience in related field, preferable in IT.

• Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles).

• Solid telesales skills.

• Listens to customer needs and tailors messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services.

• Must be a team player and juggle multiple tasks and competing priorities.

• Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives.

• Exercises independent judgment within generally defined policies and practices to identify and select a solution.

• Exhibits knowledge of HP portfolio of products or capacity to learn and utilize product resources to meet job requirements.

• With management guidance, proactively contacts and sells products/services and completes lead follow-up with assigned area of responsibility.

• Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management.

• Knows and understands HP's sales tools and processes.

• Strong presentation and communication skills

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Business Intelligence Analyst - Team Lead

Description -

We seek an experienced and motivated Senior Business Intelligence Analyst with strong analytical skills, Power BI and ThoughtSpot expertise, and the ability to thrive in a multi-cultural environment. In addition to individual analytical prowess, this role requires leadership capabilities to guide and lead a team of contract workers. The successful candidate will collaborate closely with onshore teams, ensuring effective communication and successful delivery of BI solutions.

What a Business Intelligence Analyst - Team Lead does at HP:

Team Leadership:

• Lead and mentor a team of contract workers in the field of business intelligence.
• Foster a collaborative and results-driven team environment.
• Provide guidance on best practices, methodologies, and professional development.

Data Analysis:

• Utilize advanced analytical skills to extract insights from complex datasets.
• Lead the team in identifying trends, patterns, and opportunities for business improvement.
• Ensure high-quality, accurate, and timely delivery of analytics outputs.

Business Intelligence Tools:

• Expertise in Power BI and ThoughtSpot to design and implement advanced visualizations and dashboards.
• Oversee the development and maintenance of reports supporting key performance indicators.

Collaboration:

• Work closely with onshore teams to understand business needs and requirements.
• Facilitate effective communication and collaboration between onshore and offshore teams.

Multicultural Environment:

• Demonstrate leadership in fostering a multicultural and inclusive work environment.
• Ensure the team operates cohesively in a diverse setting, promoting cultural understanding.

Problem Solving:

• Lead the team in identifying and solving complex business problems through data analysis.
• Implement innovative solutions to optimize reporting processes.

Documentation:

• Oversee the documentation of data analysis processes, report specifications, and data definitions.
• Ensure the team maintains comprehensive documentation for knowledge sharing and reference.

Continuous Improvement:

• Stay informed about industry trends, advancements in BI tools, and best practices.
• Drive continuous improvement initiatives within the team to enhance efficiency and effectiveness.

Individuals who do well in this role at HP, usually possess:

• Bachelor’s degree in a relevant field (e.g., Business Analytics, Information Systems, Statistics).
• Proven experience in data analysis and business intelligence.
• Leadership experience, including managing and leading a team.
• Proficiency in Power BI and ThoughtSpot.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for collaboration in a multicultural environment.
• Ability to work effectively with onshore teams and contribute to team goals.
• Detail-oriented with a commitment to producing accurate and high-quality work.

• If you are a seasoned professional with a proven track record in business intelligence and leadership, and you thrive in a multicultural setting, we encourage you to apply for this challenging and rewarding opportunity.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

 

#Li-Post

Job -

Marketing

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Not Specified

Relocation -

Not Specified

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Emerging Markets Partner Business Manager

Description -

What an Emerging Markets Partner Business Manager does at HP:

• Serves as the expert to the partner for complex information regarding product, services, and software transitions, promotions, and configurations.
• Educates and updates partners on new HP technologies or solutions. May be brought in by partners to sell HP brand to end customers.
• Establishes and maintains account plans to promote sales growth.
• Achieves assigned quota for HP products, services, and software.
• Transactional and relationship selling working within a team of selling professionals.
• Creates, fills-in and manages HP funnel for deals with partners and transforms potential leads into joint sales activities.
• Establishes relationship with partner at all organization levels including senior executives.
• Ensures partners are compliant with legal and SBC practices.
• May drive SOW growth with distributors who are managing small partners on behalf of HP.
• May recruit and develop business relationship with new partners.

Individuals who do well in this role at HP, usually possess:

• University or Bachelor's degree preferred.
• Typically 5-8 years of selling experience at end-user account or partner level.
• Solid experience in selling to partners in a complex environment.
• Solid understanding of the IT industry, competing vendors, and the channel. Dimensions include competitive positioning.
• Solid understanding of HP's organization & operations, including key business rules, and alignment with HP go-to-market strategies, partner segmentation, key programs & initiatives, structure.
• Solid understanding of many of HP's products, software, and services. Able to communicate the strengths of HP's offerings, and overcome objections.
• Effectively sells HP offerings by building strategic relationships with partner decision makers; and promoting HP programs and offerings.
• Develops account plans with partner to grow HP's share of the business.
• Partners effectively with others in the account to ensure coordinated efficient account management.
• Ability to motivate partner's sales force.
• Solid understanding of pipeline management discipline and ability to explain benefits to partners.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

50%

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Inside Presales Technical Consulting Associate Manager

Description -

We are currently searching for dedicated candidates to join our dynamic team as an Inside Presales Technical Consulting Associate Manager. In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisors to our customers, partners and sales professionals. This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background, providing an exciting opportunity to manage a team of talented consultants.

About the Role:

As an Inside Presales TC Associate Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of either Personal Systems or Print products and solutions. Your supervision will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

Mission of the Presales Technical Consultant Manager:

Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on HP products solutions and services, ensuring the team delivers an excellent total customer experience(TCE) and drives business outcomes.

Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.

Responsibilities:

• Lead and mentor a team of Inside Presales TC

• Ensure an appropriate level of technical and professional competence within the team.

• Guide the team in providing technical recommendations, direction, and guidance on HP's offerings.

• Assist in the recruiting, training and development of team members.

• Ensure the delivery of team services in accordance with the SLA.

• Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.

• Ensure that the team's concerns are actively listened to and addressed appropriately.

• Accurate tracking of requests in our CRM tool.

• Manage technical escalations and provide proactive updates to stakeholders.

• Assess and manage team member performance to ensure individual and group excellence.

• Provide guidance on process improvements.

• Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio, and guide the team accordingly.

Individuals who do well in this role at HP, usually possess:

• Bachelor's degree or equivalent experience, preferably in a technical/engineering field.

• Advanced proficiency in spoken and written languages relevant to the team and English. 

• Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies.

• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.

• Inter-personal skills with an interest in people development and coaching

• Self-motivated with the ability to operate with minimal tactical direction.

• Demonstrated motivation to seek knowledge and continuous learning.

• Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.

• Typically, 5-7 years of relevant work experience.

• Preferably has had first team leadership experience.

Career Path:

The Presales Technical Consultant Associate Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

SEA Lead for ESFM & Trade Marketing Execution

Description -

SEA Lead for ESFM & Trade Marketing Execution manage Extended sales force activities. Building capability of the ESF’s to offer differentiated HP experience to the customers through consultative approach by focusing on the customer value proposition. Creating Policies and strategies for effective management of ESF resources with highest level of productivity in each country. Facilitate support for the country teams to have standardization in entire ESF motion starting from planning, deploying targets, monitoring performance with right sell-out visibility, through dashboarding analytical reports, hiring and grooming of the ESF fleet. Act as a bridge between the HQ and countries to ensure best in class execution on retail trade marketing through standardized systems and processes. Has accountability for results in terms of cost, direction and people management. Calendarization of activities within the given budget and innovative events and activities to have the connect with the right customer segment. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.

Manages and controls activities in multiple countries within Southeast Asia which is part of a larger Greater Asia market. Facilitates coordination with the Trade marketing managers spread across the Southeast Asia region.

What a SEA Lead for ESFM & Trade Marketing Execution does at HP:

• Create and manage trade marketing through standardized systems and processes driven through a playbook

• Act as a bridge between the category, marketing and country GTM’s

• Attract, grow, motivate and maintain the right ESF talent; build a skilled team.

• Improve Trade Marketing Communications efficiencies through process, tools and collaboration.

• Ensure a world-class Trade Marketing execution, Optimize cost through effective operations and execution quality.

• Deliver awareness and demand generation programs that advance category leadership and deliver superior ROI.

• Set or lead Trade Marketing strategies, policies, standards and direction across the team.

• Contribute to the development and adoption of innovative Marketing principles and ideas across the team.

• Contribute as a business leader, advising senior-level management on critical Trade Marketing elements.

• Champion and drive adoption of leading-edge Team management and Trade Marketing techniques

Individuals who do well in this role at HP, usually possess:

• Degree/Masters in Marketing or Business Management

• Minimum 3~5 years of experience in hardcore Trade marketing function in an organization of repute.

• Knowledge and experience of best in class extended field force management practices

• In-depth understanding of customer journey and related retail elements

• Knowledge and experience in related field.

• Proven experience of operating in a large high-performance organization.

• High levels of tact and diplomacy.

• Consultative skills.

• Agency and budget management.

• Excellent writing, editing and oral communications skills.

• Ability to interact with all levels of the company top to bottom, including most senior company management.

• Best-in-class presentation and analytical skills

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Services Channel Business Development Manager - Malaysia

Description -

We are looking for a Channel Business Development Manager to join our team to drive a transformational change in the reseller channel. Our aim is to develop partners so that they can provide a consolidated workplace experience for their customers.

The candidate, who has both strong sales and business management skills, with experience in the services and contractual space, would be based in a global organization, but responsible for a set of partners / countries. The role includes understanding, driving and achieving / over-achieving sales targets and, as part of the country sales organizations, the execution of centrally designed initiatives, utilizing global tools to promote local channel business, as well as analyzing market environment and challenges, and consolidating local requests and help needed. Responsibility also includes establishing the right business governance with the partner landscape, managing the current channel activities, and recruiting new partners.

Scope of the role is HP’s Personal Computing and Office Printing Services and Solutions portfolio across product lifecycle services, managed print services and PC & Print Software, in one word: HP Workforce Solutions portfolio.

This role is ideal for people who want to be part of the emerging HP business area for the future and drive its growth and development.

Partner enablers to help grow sales and delivery of HP Services (PC and Print) (including value proposition, program, tools, dashboards, incentives)

What a Lifecycle Services Channel BDM – Malaysia does at HP:

• Partner enablement: value proposition, collaterals, trainings

• Partner selection, segmentation, adoption, certification

• Services channel programs deployment

• Partner Services joint business plan for top partners

• PBM education on channel tools, programs, growth initiatives

• Business dashboards & analysis

• Linkage to technical support resources

• Limited to no involvement in end-user sales or partner account management

Key performance metrics 

• Services p-rate

• Sell-thru, services mix

• Growth initiatives performance

• Number of partners selling Services

• Channel program partner participation

• Partner share of business

• Engagement with other teams 

• Day to day Partner engagement together with Market Channel Sales team

• Feedback on products, pricing, value proposition, sales enablement, and growth initiatives to Global channel Workforce Solutions and GBU

• 4P planning: channel incentives development with Services Categories

Individuals who do well in this role at HP, usually possess:

• Services sales background

• Partner management experience

• Good mix of analytical and action-oriented mindset

• Good communication skills within Market and on global level

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement