Total 21 job vacancies by illion

The value-add things you’ll be doing:

• Troubleshooting and debugging of complex issues and supporting major incident management activities, providing ongoing and meaningful updates to management and key stakeholders.
• Participate in the Post Incident Review process ensuring all appropriate facts are recorded accurately.
• Work closely with business stakeholders in understanding issues or enhancement requests.
• Working on changes and system enhancements to support the growth of the business.
• Represent Application Support changes at the Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability or availability.
• Provide regular ticket updates to the Application Support Manager and assist with monitoring and resource allocation of tickets in the support queues.
• Monitor and take appropriate, timely action to address proactive system monitoring alerts.
• Participate in the after hours on-call support roster for critical and high priority incidents.

The value-add things you’ll be doing

• Solve client’s business problems using a wide variety of data science techniques.
• Produce client governance reporting outputs for illion clients.
• Use data to derive insights and trends to provide commentary on the economy and credit market.
• Writing and maintaining code for analytical queries and programs.
• Perform sufficient levels of quality assurance testing to ensure outputs and processes are acceptable for internal or external delivery. 
• Write and update appropriate procedure guidelines for internal processes and technical specifications for external client deliveries.  

The value-add things you’ll be doing

• Designing, coding, testing and installing applications.
• Preparing, reviewing, and maintaining systems and program documentation.
• Analysis and design of applications programs and database.
• Design and development of application enhancements and assistance with troubleshooting applications program.
• Liaising with users to assist with problem determination.
• Work closely with the business analysts to evaluate possible solutions, and refine the business and technical requirement.
• Ensure that solutions are developed within agreed time frames and to the agreed scope such that business requirements are met.
• Develop solutions that meet the security and privacy standards of illion.
• Adhere to published processes and procedures and recommend enhancements to process and procedures where appropriate.
• Effectively communicate the status of development activities to the relevant stakeholders Operations Support.
• Exhibiting strong customer and service orientation.
• Working across teams and functions to ensure the ongoing health and performance of IT systems are maintained and enhance.
• Consistently responding rapidly to high severity systems problems; resolving them quickly and effectively.

Your new role and how you’ll make a difference

Our Data and Insights Analysts are charged with the fulfilment of Data Services requests within our Service Level Agreement, as well as maintaining systems and information that provide our customers with the most optimum data specific to their needs!

If you have really strong data handling and processing experience, and are able to demonstrate technical skills needed in the data space we'd love to hear from you!

Your best bet to be selected for interview is to apply with a cover letter outlining your experiences with big data and a thorough rundown of your technical skills.

The value-add things you’ll be doing

• Fulfilment of S&MS Marketing and data lists within Service Level Agreement or as negotiated depending on the complexity of the work requested.
• Scope customer requirements and work with and provide advice to the internal RMS and S&MS sales function to ensure best possible customer solution.
• Maintaining and servicing of existing databases to perpetuate quality output.
• Identify data integrity issues and proactively identify solutions to improve processes and data accuracy.
• Create, maintain and perform analytics and statistical reports required to assist all internal teams including Marketing, Trade, RMS and S&MS using R and/or Python.
• Act as pivot point between IT and trade team to achieve all KPIs set by the business.

Your new role and how you’ll make a difference

This position is responsible for the provision of guidance and leadership to the Public Access Centre (PAC) team; ensuring an exceptional level of customer service to both internal and external customers of illion; and delivering quality collaboration and consultation with internal and external stakeholders in the ongoing effort of process improvement, leadership and capability uplift. 

The value-add things you’ll be doing

• Lead the Learning and development planning process for all direct and indirect reports. 
• Lead efforts to improve illion customer experience. 
• Coach the team in best practice management of support requests for all Customers and stakeholders (internal and external). 
• Accurately maintain and distribute all daily, weekly, quarterly and annual team reports in a timely manner. 
• Accurately maintain and distribute all monthly individual reports in a timely manner. 
• Conduct ad hoc reporting as needed. 
• Provide process leadership where required for each of the processes maintained by the PAC team. 
• For selected processes found to be inefficient:  
• Document current process.  
• Provide process improvement recommendations. 
• Implement process improvements. 

How you’ll add value

This role serves on the front line of the IT Service Desk providing day to day 1st and 2nd level desktop support services to all business areas.  Works closely with all the internal IT teams and 3rd party vendors to support IT services and systems ensuring processes are followed and service levels are met. 
There is a need to work flexible hours on a shift basis to support business demands at particular times, support for the rollout of system changes.
This role is responsible for delivery exceptional customer service and ticket handling.

• Acting as the first point of contact into the IT Service Desk and ensuring all incidents/requests are managed correctly. 
• Classifing incoming Incident and Requests and ensuring correct prioritisation including recording quality description, progress, and resolution details in the ticket
• Performing initial triage and troubleshooting activities for all tickets and escalating to next level technical support teams where necessary
• Contributing to Service Desk/IT process and service improvements and identifing opportunities to improve efficiency, quality, and permanent fix rate
• Creating/Modifing/Removing access for all users in a wide range of applications including Windows/Azure Active Directory, MS Exchange, etc
• Configuration and installation Desktop and Laptop SOE (Windows)
• Deployment and installation of hardware and peripherals
• Maintaining knowledgebase articles within the illion document sharing system
• Out of hours on call support where required

This role, works closely with the broader P&C team and partners with leaders and other key stakeholders across illion to provide generalist HR/ER advice, coaching and operational support in alignment with the People Strategy, organisational policies, and HR best practice. A key focus of the role is to help embed People Strategy initiatives, uplift leadership capability, and evolve and drive cultural change across illion.

• Building strong working relationships with internal and external stakeholders to enable proactive and efficient delivery of HR services
• Supporting the work of the People Ops Manager and CPO by sharing/communicating insights, reports, and monthly leadership/People Strategy updates with leaders in your client group
• Assist in the preparation of reports and other materials (e.g. performance dashboards, engagement survey reports etc) for leaders in your client group
• Assist, advise and coach people leaders (with escalation to the Chief People Officer or Head of People where required) on a range of matters
• Working closely with the Talent & Capability Team to support recruitment activities and embed learning & development activities (e.g. Talent framework) aligned with the People Strategy
• Assisting to embed P&C strategy initiatives and support P&C engagement initiatives and other ad hoc projects as required

Your new role and how you’ll make a difference

This is a really exciting opportunity for a Campaign Specialist to join us at illion, taking charge of planning, executing, and analyzing direct marketing campaigns to illion clients.

This role involves planning, project management, and collaboration with cross-functional teams to achieve marketing objectives.

This is a dynamic role in a constantly evolving space and will play an integral part in our growth and marketing strategy moving forward!

The value-add things you’ll be doing

Campaign Planning:

• Develop campaign plans aligned with illion's overall marketing strategy. Work towards campaign goals, identifying target audience, and key performance indicators (KPIs).

Execution and Implementation:

• Coordinate and execute end-to-end campaign processes, including content creation, design, and deployment.
• Collaborate with internal teams or external partners to ensure accurate, compliant, timely and effective campaign delivery.

Data Analysis and Reporting:

• Monitor and analyze campaign performance using relevant metrics and analytics tools.
• Prepare regular reports on campaign effectiveness and make data-driven recommendations for improvement.

Cross-Functional Collaboration:

• Work closely with other departments such as sales, product and legal to align campaign strategies with overall business objectives.

• Produce analytical-based and data-driven propositions that highlight the value of illion’s data products & services.
• Work on projects varying from pre-sales presentation decks, analytical POCs, building credit scorecards, and forming credit strategy solutions. A typical end-to-end project would involve:
  • Initial scoping and requirements gathering to understanding the customer problem statement.
  • Data discovery, cleansing, wrangling and investigation.
  • Merging and combining multiple, disparate data sets.
  • Developing analytical insights with a key focus on driving value.
  • Developing high quality presentations for both internal and external stakeholders.
  • Presenting findings in a clear and informative manner based on content and audience.
• Solve client’s business problems using a wide variety of data science techniques. Analyses will be simplistic for some use cases and advanced for others.
• Use data to derive insights and trends to provide commentary on the wider credit market.

Your new role and how you’ll make a difference

The purpose of the role is to deliver ongoing operational excellence for key accounts by way of delivering on project requirements and account priorities through engagement with the client.

The role is responsible operational support for client queries and has an important role to play in cross sell and upsell opportunities, to deliver the financial results expected of the account to contribute to the Australian business.

The value-add things you’ll be doing

• Lead compliance governance in monthly and quarterly engagements in line with existing contracts
• Collaborate with illion account directors to develop client engagement strategy in line with objectives
• Develop and deliver the client engagement plan to deliver the agreed business strategies and objectives.
• Protect existing revenues with contracted business and grow within by identifying upsell and cross sell opportunities, leveraging existing contracts and relationships.
• Maintain a very strong proficiency in the illion product suite and user experience
• Provide client interaction on all streams of client delivery (Portal, invoicing etc)
• Support account directors in the facilitation of large scale client meetings and provide timely updates/meeting summaries to relevant stakeholders/executive leadership team
• Work closely with Program Director to identify and pre-empt risks, constraints and challenges in delivery of projects and escalate any concerns pro-actively
• Manage end-to-end invoicing process including internal due-diligence prior to invoicing the client as well as run to ground all client queries and clarifications

Your new role and how you’ll make a difference

This role serves on the front line of the IT Service Desk providing day to day 1st and 2nd level desktop support services to all business areas.  Works closely with all the internal IT teams and 3rd party vendors to support IT services and systems ensuring processes are followed and service levels are met.

You will bring strong technical skills and experience across a range of end-user computing technologies, exceptional customer service attitude and customer relationship management skills, and strong leadership and mentoring qualities.

You will work closely with the IT Service Desk Manager to ensure delivery of the IT Strategic Plan and implementation of process changes and improvements.

Your new role and how you’ll make a difference

As part of the Major Banks Sales Team, the Senior Account Director is responsible for managing and growing a portfolio of strategic, commercial engagements to achieve annual revenue and growth targets. This senior client lead role builds strategic, senior relationships and partners with the customer and the illion pre-sales team to deliver innovative solutions that deliver value and grow wallet share.

With a raft of service contracts extended recently, growth will come from new business and will be a mix of any or all available products and services. The objective of the role is to increase the value of the account in terms of sales, quality service and revenue and promote illion’s full suite of solutions.

The value-add things you’ll be doing

• Strategically targeted key account planning and management of product mix targets
• Own and complete RFIs, RFPs, and other proposals.
• Lead presentations to the customer including briefing, organising pre-runs, and working with sales specialists as required.
• Grow breadth of existing base.
• Plan and develop relationships in the buying centres of customers to identify opportunities and strategies to win business from these customers.
• Develop new and existing relationships, at all levels, with contacts at AU offices from the allocated account list. Go deep into the buying centre.
• Lead planning and development of in-country customer sales strategies to acquire more business from within these accounts.
• Drive accelerated revenue growth by identifying potential markets for new and existing products and services in accounts by focusing on services with high revenue and fast implementation.

The role is responsible for the overall performance and development of client services teams, the efficiency of processes by which services are delivered, and capacity planning required for future growth in the scope of services and / or improvement in service levels.

This includes:

• Being the primary support escalation point for consumers and B2B clients across all industries for all illion products and services.
• Management of the delivery of services according to agreed service levels and in response to escalations, for all clients and consumers that engage in various ways with our business with questions or issues.
• Management of the operational relationships with all other illion teams (Sales, Product, D&AI, IT) and all illion partner teams (D&B, SKYC, GB Group, D&D, etc.), of which the Operations teams and our clients are dependent for the delivery of services.

Your new role and how you’ll make a difference

This role is responsible for overseeing the billing process for illion Group - the main duties include preparing invoices for clients based on the services availed and updating pricing and invoicing records to be in line with our contracts. 

The value-add things you’ll be doing

• Reviewing the contractual conditions and approving of contracts in SFDC. Perform accurate billings set up on Billings System and entry of orders into the ERP system to generate invoices.
• Maintain & Update clients’ details in ERP system accurately.
• Reconcile contracts processed for the month to the general ledger and Billings System.
• Processing of contracts and contract adjustments in Billings System. 
• Invoicing & Processing Credit notes in ERP system for the Illion Group.
• Support the team by performing various ad hoc jobs arising in the workflow.
• Maintain key relationships across the business

Assist in managing the End-to-End Product lifecycle of key products, including:

• Research and analysis to help inform product decisions.
• Monitor customer usage, behaviour and trends, developing a deep, data centric knowledge of our customers.
• Track product performance against revenue goals, industry standards and competitors, liaising with other business units to gather information.
• Identify and define product features, gaps and user journeys, focusing on customer needs.
• Help maintain the enhancement backlog, balancing customer needs with competing business priorities.
• Work closely with Business Analysts to understand, analyse and document business requirements and acceptance criteria, clearly articulating the ‘why’ and ensuring the product vision is captured.
• Attend project stand-ups and meetings, providing context and clarification on product requirements and objectives.
• Participate in UAT (User Acceptance Testing) and PVT (Production Verification Testing) activities.