Total 26 job vacancies by Tsao Foundation

Summary:

Tsao Foundation is a nonprofit organization dedicated to improving the quality of life for senior citizens in the community. Our mission is to empower older adults to lead active, healthy, and fulfilling lives as they age. We provide a wide range of services and programs aimed at enhancing the well-being of seniors and fostering a supportive and inclusive community.

The Deputy Director, Community for Successful Ageing (ComSA) is a hands-on strategic leadership role who is responsible but not limited to develop and implement strategies, fostering partnership and collaboration, building Integrated Service Model, overseeing community outreach programmes to achieve Tsao Foundation’s mission and values.

Strategy Development and Implementation:

• Developing and implementing strategies designed to support the well-being of older adults within the community. This may include initiatives to improve healthcare access, physical activity, mental health, social inclusion, and life-long learning opportunities.
• Develop and implement new service programs or enhancements to existing ones based on the needs of the community served. This could involve innovative service delivery methods, exploring new funding opportunities, or implementing technology to improve service delivery.

Partnership and Collaboration:

• The Deputy Director works with local and regional organisations to promote and develop programs and services for older adults. This includes fostering partnerships with government entities, healthcare providers, non-profit organisations, and other relevant stakeholders.
• Strengthen existing partnerships and establish new partnerships to reach and engage with a wider range of community networks.

Building Integrated Service Model (ISM):

• Identifying integration challenges, demonstrating outcomes from a cumulated service model of COMSA, and finding the right technology to integrate the various components [an integrated platform that links clinical and social elements].

Research and Development Champion:

• Responsible for staying up to date with the latest research on ageing and incorporating relevant findings into their strategies and programs. Conducts regular assessments of the COMSA's integrated programmes to determine their effectiveness and efficiency. This involves analysing program performance data, identifying areas for improvement, and implementing solutions to enhance program outcomes.

Community Outreach:

• Engage with the community, including older adults and their families, to understand their needs and preferences. Oversee campaigns to raise awareness about available resources and programs and gather feedback to inform future strategies.

Communication:

• Act as a representative of the organisation, liaising with the public, the media, and other organisations regarding COMSA.

Entrepreneurial Innovation:

• Exploring innovative, entrepreneurial solutions to enhance service delivery and financial sustainability for the programmes. This could involve leveraging technology, developing new business models, or creating partnerships with other stakeholders.

Budgeting and Resource Allocation:

• This role often includes the oversight of financial aspects of all programmess; including the preparation and management of budgets, fundraising, and ensuring the effective use of resources.

Requirements:

• A bachelor's degree in healthcare administration, social work, gerontology, public health, nonprofit management, or a related field (master's degree preferred).
• Minimum of 10 years of relevant experience in program management and community engagement, with a focus on ageing-related initiatives.
• Proven leadership experience in non-profit operations, preferably in the community care/ elder care.
• Strong understanding of the needs and challenges faced by older adults and a passion for improving their quality of life.
• Excellent leadership and team-building skills, with the ability to motivate and inspire staff and volunteers.
• Exceptional communication and interpersonal skills.
• Proficiency in data analysis and reporting is a bonus.
• Knowledge of local policies and programs related to Community for Successful Ageing is essential.
• Strategic thinker with the ability to translate vision and mission into actionable plans.
• Excellent communication and interpersonal skills to interact effectively with staff, clients, and external stakeholders.

Salary listed is indicative and will commensurate with experience and qualifications.

We sincerely regret that only shortlisted candidates will be notified.

The Finance Director oversees all aspects of financial management, performance management, financial accounting, budgeting, corporate reporting and corporate risk management.

He/she plays a key role in implementing best practices and work improvement projects to identify and manage all financial and business risks for the achievement of the Foundation’s strategic, transformation and operational objectives.

He/she is a strategic partner to the C-Suite and senior leadership, providing financial insights and analysis to guide business decisions.

Financial Leadership and Planning:

• Develop and implement the Foundation’s financial strategy and goals.
• Oversee financial planning and analysis, including budgeting, forecasting and cash flow management.
• Manage treasury functions and administration of internal and external funds.
• Analyze the Foundation’s financial performance, identify risks and opportunities and recommend solutions.
• Develop strategies to secure capital, grants, and other sources of funds to support capital expenditure.
• Manage enterprise risk management programs
• Overseeing the Foundation’s tax strategy and manage taxation-related functions while ensuring ethical and professional approaches are in place to resolve any tax issues.
• Manage internal/external audit activities and implement policies and procedures with emphasis on internal controls.
• Manage mergers and acquisitions (M&A) activities

Financial Management and Reporting:

• Lead a professional team and ensure accurate and timely financial reporting according to accounting standards in compliance with statutory requirements of the Companies Act, Charities Act, and related regulations.
• Manage timely submissions of utilisation reports for grants and projects.
• Develop and manage management financial dashboard.
• Prepare financial statements for internal and external stakeholders.
• Oversee internal controls and ensure compliance with financial regulations.

Management and Communication:

• Lead and manage the finance department, including hiring, training, and performance management.
• Collaborate with other departments (e.g. HR, IT/Tech, Programmes, Clinical Affairs, Operations) to ensure financial alignment with business goals.
• Deliver sound advice to the business lines in managing risks, analysing current market trends, assessing government financing options and providing strategic input for sustainable value-creation within the various programmes and initiatives across the Foundation.
• Communicate financial information clearly and concisely to executives, board members, government agencies, and other stakeholders.
• Implement financial technology systems to improve productivity, improve controls and performance while evaluating its effectiveness for continuous improvement.
• Establish procedures and systems necessary to maintain proper records to ensure adequate accounting and financial controls.
• Represent the management team in Board and Board Committees meetings.

Relevant Qualifications and Experience

• Minimum Degree in Accountancy or Finance, CPA preferred.
• At least 10 years’ experience in a financial management position with strong leadership.
• Proficient in grant accounting, financing models, budgeting and enterprise risk management.
• Preferably with experience in social services/non-profit sectors.
• Up-to-date knowledge of accounting standards and financial regulations including understanding anti-money laundering and combating the financing of terrorism (AML/CFT) policies and practices.
• Strong analytical and problem-solving skills and proficient in financial modelling and forecasting techniques.
• Able to lead and motivate a lean team of finance professionals with varied and in-depth knowledge and abilities.
• Excellent interpersonal, communication, presentation, and negotiation skills.

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

About this role:

We are seeking a passionate and experienced Senior Operations Manager to join us and play a vital role in ensuring the smooth and efficient day-to-day running of Tsao Foundation. In this position, you will be responsible for ensuring the Foundation runs smoothly across a variety of domains and overseeing all operational aspects of the Foundation, with a view to ensure cost efficiency, effectiveness, and compliance.

Office Management

• Oversee office management under the leadership of COO.

• Responsible for department budget, forecast, and management reporting.

• Manage operational staff, activities, and assets within agreed expenditure levels.

• Identify and implement improvements to streamline operations and reduce costs.

• Manage provision of central administrative and logistics support, including procurement of office supplies.

• Manage risk and ensure compliance with all relevant regulations, charity regulations.

• Responsible for renewing the general insurance, licensing, and risk management.

• Contribute to the strategic development of the Foundation by providing insights and recommendations.

Facilities Management

• Ensure all facilities and work premises are well kept, running efficiently, and complying with our branding as well as workplace safety and health protocols.

• Maintain non-IT office assets and inventory and oversee their maintenance.

• Oversee maintenance and upkeep of all items related to facility management, physical security and housekeeping as well managing the office cleaning services.

• Manage the rental agreements and maintain strong relationships with operators of all premises such as, but not limited to, HDB and the landlord.

• Supervise all staff or contractors responsible for facility management, maintenance, renovations.

• Oversee and ensure compliance with all regulatory, licensing, safety, and environment requirements.

• Ensure the practice of a well-kept, conducive environment with friendly policies and approaches.

Reception

• Oversee the operations of the reception areas at all premises.

• Ensure that the reception is adequately manned with well-trained staff, enabling the provision of friendly and efficient customer service.

Emergency Action & Business Continuity Plan

• Review and update general as well as fire safety policies and evacuation procedures to ensure compliance with relevant authorities.

• Design and implement safety regulations and precautions and ensure that staff are prepared for emergency and rescue operations.

• Plan and conduct fire drills as well as staff induction in fire safety and evacuation procedures.

• Maintain an updated Business Continuity Plan (BCP) in consultation with the BCP team.

Workplace Safety and Health

• Participate as a key member and coordinate the Workplace Safety and Health (WSH) team.

Procurement

• Identify, negotiate, and manage supplier/vendor relationships and timely review of vendors and agreements.

• Performs role of central procurement officer e.g. review 3 quote approval, support tender process, facilitate procurement of quotations via e-platform.

• May be required to oversee or perform other duties as assigned.

Requirements

• Bachelor’s degree in business administration, estate management, or a related field.
• Minimum 10 years of proven experience in operations and facilities management.
• Knowledge of workplace safety and health regulations, risk assessment methodologies, BCP development.
• Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders.
• Accreditation as Fire Safety Officer preferred.
• Certified bizSAFE Level 3 preferred.
• Experience in Active Ageing Centre operations/ Hospital/ Nursing homes will be a bonus.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

The jobholder provides administrative and secretarial support to the Chief Operating Officer (COO) and Chief Learning & Culture (CLC), connecting different parts of the organization, projects and critical business information. This role has functional responsibility to members of the Senior Management Team.

Key Responsibilities

• Work directly with COO and CLC to support all aspects of their daily work routine. Partner EA supporting CEO as a professional team and provide coverage duty when required.
• Manage the calendars of COO and CLC, including scheduling meetings, appointments, engagements, and official arrangements. Exercise discretion in committing time and evaluating needs. Organise and prepare for meetings, including gathering documents, status of action items, and attending to logistics of meetings such as notification, venue, refreshment etc.
• Take minutes of meetings as assigned and be responsible for the prompt and accurate production of the minutes.
• Co-ordinate work with other key staff as needed and maintain an up-to-date tracker ensuring appropriate follow-up.
• Answer and respond to phone calls, communicate messages and information as required
• Assist in the development of presentations and papers for internal audiences.
• Maintain an organised filing system of paper and electronic documents.
• Assist in providing administrative support to other staff members on ad hoc basis when required.
• Participate in activities or outreach projects – internal or joint, that promote the Foundation’s cause and mission.
• Coordinate events and speaking engagements
• Develop and sustain a level of professionalism among staff and stakeholders; exercise discretion and levels of confidentiality when needed
• Deciding on the appropriate persons/stakeholders to inform and involve in work matters

Key Requirements

• Degree in relevant disciplines
• Experience in providing administrative support to C-suite level preferred as the ability to solve problems through critical thinking and analytical thinking for decisive action is necessary in this role
• Able to work in a fast-paced environment and under time pressure with professional discretion
• Comfortable with multi-tasking; willingness to learn and agility in adapting
• Maintains confidentiality and possess sense of urgency
• Highly organized, detail-oriented, and responsible
• Strong interpersonal skills to build relationships with a broad range of stakeholders including staff, Board members, and external stakeholders
• IT/technology savvy; extensive experience and proficiency in MS Office - creating documents and spreadsheets and powerpoint
• Good written and verbal interpersonal communication skills

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

As a Physiotherapist, you play a crucial role in the healthcare team by addressing the physical challenges and limitations that often accompany ageing.

Your role is also to enhance the overall well-being and functional independence of elderly individuals and work to address the physical challenges and limitations that often accompany ageing.

Key Accountabilities & Responsibilities:

• Evaluate clincial history and conduct client assessment for the participant, including physical, impairment-based assessment and relevant outcome measures.
• Develop client centred and SMART goals, treatment plans and implement these plans for participants and caregivers.
• Provide appropriate physiotherapy interventions and client education based on assessment, including:
• Conduct functional mobility training

According to participant’s needs:

• Plan, conduct or supervise, and evaluate individual and group physical activity and exercise programmes, OR plan individual and group physical activity and exercise programmes for Programme Assistants [PA] and/or volunteers to conduct.
• Conduct education and training for caregivers.
• Conduct home therapy as required
• Assist in implementing new clinical services/ therapy.
• Participate in continuing education and research including delivering in-service training for staff and volunteers and participating in quality improvement initiatives.
• Maintain documentation of participant’s progress and outcomes of care.
• Other duties as directed by the HOP and/or Lead Therapist.

Education/Professional Qualifications:

• Registered with the Allied Health Professionals Council. (Full Registration)
• Minimum 2 years of experience working with elderly and/or people with dementia.

Personal Attributes and Functional/Technical Competencies:

• Personal attributes: Empathy & compassion, effective communication, adaptability, cultural sensitivity, multidisciplinary teamwork, and professionalism.
• Competencies: Fall prevention, Pain management, Mobility & functional independence

Salary listed is indicative and will commensurate with experience and qualifications.

We sincerely regret that only shortlisted candidates will be notified.

Key Summary

The Community Relations Director is an expert communicator on all matters in corporate communications and marketing that support the Foundation’s objectives through the engagement of strategies and initiatives designed to make positive contributions to the community while effectively positioning the Tsao Foundation brands.

We are seeking a highly competent individual with substantial management experiences in developing and executing community care and ecosystem partnerships, internal and external communications, marketing and branding, public and media relations, fundraising, volunteer management and crisis management.

Key Responsibilities

• Develop and implement robust corporate communications strategies for engaging stakeholders and promoting the Foundation’s advocacy for successful ageing
• Oversee corporate branding and marketing communications on all platforms to develop the strategic direction for media and market engagement through publicity, publications and campaigns
• Assess marketing trends, competitor insights, brand audiences and clients’ journey to drive engagement and execute campaigns that increase brand reach
• Oversee integrity, consistency and quality standards of executive visibility in related practices and in brand communications across the Foundation including the editorial board and ensure compliance with regulatory guidelines
• Develop and implement policies on volunteer and donor stewardship to increase and enhance valued partnership
• Assist with the expansion of cooperative partnerships with businesses, government agencies, and other organizations
• Provide counsel to the Senior Management and Board of Directors regarding present and potential public relations concerns and opportunities for expansion of community engagement
• Undertake staff development and budget management and contribute to the overall organisational development

Key Requirements

• Minimum Degree in Marketing/Mass Communications or related fields with 8-10 years of experience in marketing and corporate and PR communications
• At least 2-3 years of supervisory experience to be able to lead a small team of communications specialists, including volunteer and donor stewardship
• Possess an understanding of marketing trends in the healthcare, community care and preferably eldercare industries
• An advocate for the Foundation’s vision for positive change as a not-for-profit organization
• A champion for the wellbeing and potential of older persons in an inclusive society
• Able to engage internal stakeholders at all levels to support the buy-in and approval of Communications programmes and strategies proposed
• Creative and innovative with attention to detail
• Excellent communication and writing skills in English and Mandarin

Key Summary

As a Physician, you will be part of the multidisciplinary clinical team providing comprehensive geriatric assessment, diagnosis and appropriate quality treatment to our clients. You will facilitate their care at their homes as well as the clinic.

Key Requirements

• MBBS with professional diplomas in geriatric medicine, family medicine or palliative care
• Full registration with the Singapore Medical Council
• At least 5 years post-graduate working experience in Internal Medicine or Geriatric Medicine
• Possess operational management skills or a willingness to learn will be an added bonus. Eg. set up clinical system and procedures, establish plan and budget for clinical equipment and develop nursing staff to enable the smooth running and maintenance of the clinic
• Experience in community aged-care services / VWO is ideal
• Keen to work in an inter-disciplinary team towards care for older persons
• Flexible with travelling for house calls, running clinic sessions and taking on-call function on regular, scheduled and ongoing basis

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

About this role:

We are seeking a passionate and experienced Senior Operations Manager to join us and play a vital role in ensuring the smooth and efficient day-to-day running of Tsao Foundation. In this position, you will be responsible for ensuring the Foundation runs smoothly across a variety of domains and overseeing all operational aspects of the Foundation, with a view to ensure cost efficiency, effectiveness, and compliance.

Key domain areas:

• Central Office Operations & Administration

• Facilities Management & Reception Areas

• Emergency Action Plan & Business Continuity Plan

• Workplace Safety and Health

Key Accountabilities & Responsibilities:

Central Office Operations & Administration

• Provide strategic oversight and leadership for all operational functions of the Foundation.

• Develop, implement, and monitor operational office policies, processes and procedures to ensure efficiency and effectiveness.

• Manage operational staff and activities, budgets and assets within agreed expenditure levels. Responsible for annual operational budget, forecast, and management reporting.

• Identify and implement improvements to streamline operations and reduce costs.

• Manage and provide central administrative and logistics support. Procurement of all common office supplies.

• Develop and maintain strong relationships with key stakeholders. Identify, negotiate, and manage supplier/vendor relationships and timely review of agreements.

• Maintain non-IT office assets and inventory and oversee their maintenance.

• Manage risk and ensure compliance with all relevant regulations, charity regulations.

• Contribute to the strategic development of the Foundation by providing insights and recommendations.

Facilities Management

• Ensure all facilities and work premises are well kept, running efficiently, and complying with our branding as well as workplace safety and health protocols.

• Develop and administer preventive maintenance and renovation programs, working closely with the vendors such as contractor, architect, and designer (internal or external).

• Oversee maintenance and upkeep of all items related to facility management, physical security and housekeeping as well managing the office cleaning services.

• Manage the rental agreements and maintain strong relationships with operators of all premises such as, but not limited to, HDB and the landlord.

• Supervise all staff or contractors responsible for facility management, maintenance, renovations, housekeeping and conduct regular job performance reviews.

• Oversee and ensure compliance with all regulatory, licensing, safety, and environment requirements.

• Ensure the practice of a well-kept, conducive environment with friendly policies and approaches.

• Responsible in renewing the general insurance, licensing, and risk management.

Reception

• Manage and oversee the operations of the reception areas at all premises.

• Ensure that the reception is adequately manned with well-trained staff, enabling the provision of friendly and efficient customer service.

• Function as a central resource for staff and visitors.

• Supervise, manage and train reception staff and review staff’s performance.

Emergency Action Plan

• Review and update general as well as fire safety policies and evacuation procedures to ensure compliance with relevant authorities.

• Design and implement safety regulations and precautions and ensure that staff are prepared for emergency and rescue operations.

• Conduct staff induction in fire safety and evacuation procedures.

• Plan and conduct fire drill.

Business Continuity Plan

• Maintain an updated Business Continuity Plan (BCP) in consultation with the BCP team.

• Participate as a key member of the BCP team.

Workplace Safety and Health

• Coordinate the Workplace Safety and Health (WSH) team.

• Participate as a key member of the WSH team.

Others

• Perform other related duties as assigned

Marketing and Partnership Manager

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

The incumbent specializes in implementing and developing commercial and strategic relationships with organizations in accordance with company's overarching objective, strategic goals and strategies. He/ she will promote the training business, related consultancy services, products and/ or brands.

He/ she is required to develop marketing strategies, generate new business leads, manage marketing budgets and analyze trends.

1) Partnerships Development and Enhancement

• Partnering and collaborating with potential organizations in community care such as Active Ageing Centres, Nursing Homes etc. for student attachments arrangement
• Building and enhancing relationships with Corporate Sector and Corporate Commercial clients to promote training programmes, workshops and talks.
• Building and enhancing relationships with government funding agencies (e.g. Skill Future SG)
• Spearheading “Preferred Training Partnership” initiative to develop and create new revenue streams for the academy
• Coordinating with job placement portals and e-learning providers to promote HMTA programmes and services
• Partnering with internal stakeholders on business calls and presentations to potential customers
• Working on potential deals with partners to implement the proposed learning & development programmes

2) Marketing Communications

a) Website and other e-marketing communications, social media (Facebook and YouTube)

• Providing ideas and input into the development of new e-marketing materials
• Oversees editing and proof-reading of copy writing of new and up-to-date web content

b) Marketing collateral and publicity material (Brochures)

• Providing ideas and input into the development of new e-marketing materials
• Preparing marketing collateral for the Academy’s corporate relations activities
• Oversees editing and proof-reading of copy writing of marketing material (brochures, posters, flyers etc.) for the programmes, liaising with the relevant internal & external stakeholders

3) Leads Generation and Sales

• Managing course enquiries from interested parties and recommending appropriate training courses
• Preparation for and facilitating course previews and course orientation
• Following-up with participants on interested courses
• Reviewing course applications, conduct screening and selection and course enrollment

4) Market Analysis /Research & Planning and New Programme Development:

• Gathering information on sector trends and industry peers’ programmes for use in market benchmarking and other forms of market analysis.
• Working with Assistant Director, Marketing & Operations for market analysis and recommendations in relation to marketing plans.
• Supporting the Assistant Director, Marketing & Operations in planning, researching and coordinating student recruitment initiatives, liaising with relevant parties both internal and external.

a) Turnaround time for Marketing & Business Proposals

• Timely creation of Marketing & Business Proposals
• Calculate & ensure sales margins at price levels to ensure profitability
• Working closely with the Directors, Subject Matter Experts – SMEs, Finance and external stakeholders to crystalize areas of interest and resolve potential issues

b) Timely response to Curriculum Development unit in the launch of new training products

• Provide timely information and marketing materials to support launch of new training products
• Stay informed of key marketing trends and issues and competitive activity to drive sales preparedness.

Qualifications and Experience

• Diploma / Degree in Business Management, Sales & Marketing or equivalent
• Minimum 5 years of sales and marketing communication experience
• Sound understanding of online acquisition marketing tools (SEO, PPC, Social, Affiliate, Display, comparisons)
• Must be able to champion marketing campaigns through conventional methods and online channels
• Experience with the development and go-to-market process of a new training product or service
• Must be able to manage the digital marketing and/ or videos/ film budget accurately and efficiently
• To present promotional strategy effectively to internal and external audiences (small and big groups)
• Strong oral and written communication skills – proficient in English and Mandarin
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment
• Savvy with using technologies to enhance and facilitate marketing communication
• Be flexible, energetic and can multi-task; creative and able to think out of the box

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

The Staff Nurses collaborates closely with the doctor and social worker to provide home-based nursing service to the frail and home bound elders to meet the Foundation’s mission and operational targets, in accordance with the standards of care and service protocols established by the Foundation and the community.

Key Responsibilities

• Conduct home visits and perform comprehensive nursing assessment regularly to homebound frail elders
• Able to triage client condition and respond in a timely manner to address the issue
• Be part of the interdisciplinary team to develop and implement client’s care plan
• Explain care goals and care plans to client and caregivers to gain active participation from them
• Evaluate outcome interventions and revise care plans as needed
• Manage and monitor client’s medical and nursing needs as required
• Maintain documentation of client’s progress and outcomes of care provision
• Assist Doctor in charge and perform nursing procedures as needed
• Assess and provide appropriate education and training for clients, caregivers and team members
• Carry out necessary administrative duties in line with internal and external agency guidelines and SOPs

Key Requirements

• Professional Certificate/Specialist Diploma/Advanced Diploma in Nursing, preferably with training in gerontological nursing.
• State registered with the Singapore Nursing Board (SNB) and possess a valid Practising Certificate in Singapore
• Preferably 2-3 years working experience in the social services or eldercare sector.
• Extensive clinical knowledge and skills
• Penchant for working with the elderly and caregivers
• Flexible, energetic and able to multi-task
• Team player with competent communication and interpersonal skills
• Able to communicate in Mandarin and local dialects to communicate with the senior citizens.

Salary is indicative and commensurates with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Key Responsibilities

• Spearhead the Active Ageing Centre (AAC)'s direction for cross-centre partnerships, delivery of services and community and stakeholder engagement
• Plan and develop strategic policies, procedures, standards and long-term plans to improve the quality of learning environments
• Run improvements on systems, processes, operations and risk management initiatives
• Drive the implementation of the recruitment strategies for Community for Successful Ageing (ComSA) Club and the seniors
• Lead and establish processes to improve curriculum, programmes and intiatives of the centre
• Propose and implement annual work and budget plans and prepare statistics reports
• Responsible for manpower plans, manage performance, training, development and mentorship programmes for staff
• Oversee student enrolment for the centre

Key Requirements

• Minimum Degree/Diploma in relevant field with working experience in running active ageing/senior centres
• Experience in social work will be a plus
• Penchant for engaging with seniors in the community
• Team player and able to collaborate with internal and external partners
• Self-driven with capability to work under pressure
• Excellent communication skills in English and Mandarin
• Ability to converse in Chinese dialects will be an added advantage

Salary range is indicative and will commensurate with qualification and experience

We sincerely regret that only shortlisted candidates will be notified.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

Job Summary

The primary role of the Manager is to implement the HR strategy and to drive efficiencies in human capital management for the Foundation.

Key responsibilities

• Manage HR operations.
• Act as a HR Business Partner, advisor and enabler on HR policies and procedures.
• Manage compliance, funding and reporting requirements.
• Ensure regular HR activities are well executed.
• Lead in HR projects and events as required.

Requirements:

• Degree in Human Resource Management or equivalent
• Generalist with more than 10 years' experience in HR operations and at least 3-5 years’ experience in a consultancy / lead role
• Working experience in compensation and benefits management with hands-on experience in HRMS preferred
• Highly analytical and very number-savvy
• Keen to contribute in the social service sector

Job Summary

To be responsible as the Care Manager to assess, facilitate and advocate for the clients’ interest, to meet operational targets of the Foundation and the funding authorities.

Key Responsibilities

• Determine suitability of client referrals as a team through initial screening in accordance with Foundation guidelines and requirements of funding bodies
• Conduct full assessment, as a component of team assessment in the areas of medical, nursing, social, financial and psychological etc and ensure assessments are carried out as required
• Identify problems related to illness and decline in functional, cognitive abilities and advocate early medical attention for client through appropriate intervention or referral
• Facilitate the use of internal and external resources through appropriate linking of services to serve the basic support needs of the clients and families
• Develop comprehensive client care plans and carry out regular evaluation, ensuring recommended services are in place to meet the needs of the clients, families and caregivers
• Provide health education to the clients and families to reduce medical complication and accident prevention, and monitor medication management and compliance, nutrition, diet etc.
• Participate in regular client review discussions with team members to evaluate efficacy and currency of care plans, and recommend modification as needed
• Liaise with external agencies from government, social services and medical establishments to establish an effective network of care for the continuing care of the clients, particularly in respect of a good hospital discharge plan
• Conduct termination reviews when required and write the relevant reports and referrals to facilitate the clients’ discharge to another service
• Ensure CM activities meet regulatory requirements, and ensure accurate and timely documentation and submissions of client reports
• Participate in continuous quality improvement projects
• Represent the Foundation in presentation to external parties such as students on clinical attachments
• Participate and lead where appropriate, in activities or outreach projects - internal or joint, that promote the Foundation’s cause and mission

Key Requirements

• Singapore Nursing Board registered Nurse with minimum 3 years working experience
• Professional certification / specialist diploma / advance diploma on gerontological nursing is preferred
• Courses on care management is preferred
• Working experience in case management / care coordination will be an added advantage
• Excellent clinical knowledge and skill
• Good communication skills in both spoken and written English
• Penchant for working with older people
• Able to communicate in Mandarin and local dialects to communicate with the senior citizens.
• IT proficient

Salary listed is indicative and will commensurate with experience and qualification.

We sincerely regret that only shortlisted candidates will be notified.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

As the Quality Manager, you will play a pivotal role in maintaining and improving the quality of services offered and supporting the overall direction of Tsao Foundation.

You will take a proactive role to propose and implement necessary actions to ensure compliance with all relevant regulations and guidelines,

In addition, you will influence and collaborate with relevant teams to develop, strengthen, implement and communicate improvements in internal processes, fosteringa culture of continuous improvement.

Key Requirements

1) Enterprise Risk Management & Quality Assurance

• Develop, implement, and oversee quality assurance projects to maintain a robust quality project management system
• Identify opportunities for process improvement and efficiency in quality control procedures
• Collaborate with cross-functional teams to implement best practices and drive continuous improvement initiatives.
• Conduct regular audits and reviews to ensure adherence to quality standards.
• Supplier Quality Management - collaborate with suppliers to establish and maintain quality standards for incoming materials and conduct supplier audits and assessments to ensure compliance with quality requirements
• Identify, assess and manage key enterprise risks in the organisation; working with internal stakeholders to monitor internal audit and risk mitigation plan

2) Compliance Management

• Stay current with industry regulations and standards applicable to the organization's services to ensure compliance.
• Develop and maintain compliance policies and procedures in alignment with regulations.
• Provide guidance and training to staff on compliance requirements.
• Conduct compliance audits and assessments to identify and mitigate potential risks.
• Report compliance issues and work with relevant stakeholders to implement corrective actions.

3) Data Analysis and Reporting

• Collect, analyze, and interpret data related to non-clinical quality and compliance.
• Prepare comprehensive reports and presentations on quality metrics and compliance status.
• Utilize data-driven insights to recommend improvements and track progress.

4) Education and Training

• Develop and deliver training programs to ensure staff understanding of quality processes and standards and compliance requirements.
• Foster a culture of continuous learning and improvement among healthcare teams.

5) Stakeholder Collaboration

• Collaborate with internal stakeholders – management and fellow peers to promote quality and compliance initiatives.
• Responsible for interfacing with regulators and external quality auditors.

Key Qualifications

• Bachelor’s degree or equivalent in Quality Management, Quality Assurance, or related field
• Minimum 7 years relevant Quality Management experience with operations/service background, preferably in social service, community care or healthcare sector
• Experience in enterprise risk management and contract management; and policies custodian and compliance matters
• Experience in quality audit such as ISO9001, lean management; certifications in Certified Quality Manager (CQM) or Six Sigma would be an advantage
• In-depth knowledge of quality management systems, standards, and methodologies with experience in leading or facilitating projects
• Experience with regulatory compliance and quality audits.
• Good written and oral communication skills. Comfortable communicating cross-functionally in formal and informal settings
• Team player, proactive, self-driven with excellent analytical and problem-solving abilities

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Summary:

Tsao Foundation is a nonprofit organization dedicated to improving the quality of life for senior citizens in the community. Our mission is to empower older adults to lead active, healthy, and fulfilling lives as they age. We provide a wide range of services and programs aimed at enhancing the well-being of seniors and fostering a supportive and inclusive community.

The Deputy Director, Community for Successful Ageing (ComSA) is a hands-on strategic leadership role who is responsible but not limited to develop and implement strategies, fostering partnership and collaboration, building Integrated Service Model, overseeing community outreach programmes to achieve Tsao Foundation’s mission and values.

Strategy Development and Implementation:

• Developing and implementing strategies designed to support the well-being of older adults within the community. This may include initiatives to improve healthcare access, physical activity, mental health, social inclusion, and life-long learning opportunities.
• Develop and implement new service programs or enhancements to existing ones based on the needs of the community served. This could involve innovative service delivery methods, exploring new funding opportunities, or implementing technology to improve service delivery.

Partnership and Collaboration:

• The Deputy Director works with local and regional organisations to promote and develop programs and services for older adults. This includes fostering partnerships with government entities, healthcare providers, non-profit organisations, and other relevant stakeholders.
• Strengthen existing partnerships and establish new partnerships to reach and engage with a wider range of community networks.

Building Integrated Service Model (ISM):

• Identifying integration challenges, demonstrating outcomes from a cumulated service model of COMSA, and finding the right technology to integrate the various components [an integrated platform that links clinical and social elements].

Research and Development Champion:

• Responsible for staying up to date with the latest research on ageing and incorporating relevant findings into their strategies and programs. Conducts regular assessments of the COMSA's integrated programmes to determine their effectiveness and efficiency. This involves analysing program performance data, identifying areas for improvement, and implementing solutions to enhance program outcomes.

Community Outreach:

• Engage with the community, including older adults and their families, to understand their needs and preferences. Oversee campaigns to raise awareness about available resources and programs and gather feedback to inform future strategies.

Communication:

• Act as a representative of the organisation, liaising with the public, the media, and other organisations regarding COMSA.

Entrepreneurial Innovation:

• Exploring innovative, entrepreneurial solutions to enhance service delivery and financial sustainability for the programmes. This could involve leveraging technology, developing new business models, or creating partnerships with other stakeholders.

Budgeting and Resource Allocation:

• This role often includes the oversight of financial aspects of all programmess; including the preparation and management of budgets, fundraising, and ensuring the effective use of resources.

Requirements:

• A bachelor's degree in healthcare administration, social work, gerontology, public health, nonprofit management, or a related field (master's degree preferred).
• Minimum of 10 years of relevant experience in program management and community engagement, with a focus on ageing-related initiatives.
• Proven leadership experience in non-profit operations, preferably in the community care/ elder care.
• Strong understanding of the needs and challenges faced by older adults and a passion for improving their quality of life.
• Excellent leadership and team-building skills, with the ability to motivate and inspire staff and volunteers.
• Exceptional communication and interpersonal skills.
• Proficiency in data analysis and reporting is a bonus.
• Knowledge of local policies and programs related to Community for Successful Ageing is essential.
• Strategic thinker with the ability to translate vision and mission into actionable plans.
• Excellent communication and interpersonal skills to interact effectively with staff, clients, and external stakeholders.

Salary listed is indicative and will commensurate with experience and qualifications.

We sincerely regret that only shortlisted candidates will be notified.