- Customs procedures consultancy to external Customers, and internal Customers.
- Responsible for handling import and export customs procedures and documents.
- Continuously improve knowledge about Vietnam regulations and laws related to import and export, law on customs, and timely update changes (if any) to external and internal.
- Experience in using E-customs declaration software (E-CUS, VNACCS/VCIS).
- Lead Suppliers/Transporters team to manage operation process, service level to achieve operation excellent KPI.
- Plan and closely monitor day-to-day running of operations with Clients and Suppliers/Transporters.
- Coordinate with other departments to ensure operation process going smoothly.
- Build high performing Logistics Team with operation excellent KPI.
- Report and Billing management:
- Manage Customs and Trucking report.
- Manage billing report and manage PnL (Profit and Loss) report.
- Additional requirements (is a plus):
- Ensures regular product training and coaching sessions to Sales Team and Team members.
- Regularly follow-ups with Sales and Operation to ensure customers’ demands are satisfied.
- Market & Competition Outlook for Customs Brokerage and Transport services in Vietnam.
- Law on Vietnam Customs, FTA, and others related to Customs brokerage and Transport.