Total 4 job vacancies by Textile And Fashion Industry Training Centre Pte Ltd

TaF.tc is looking for a detailed and structured Customer Relations Executive who is interested in analysing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

Here's What You'll Do Day to Day

• Attend to customer enquiries on how to assess and apply Skillsfuture Credit payments, Post Secondary Education Account (PSEA) as well as credit card payments for TaF.tc products and services.
• Assist to meet customers on every first day of class to assist them on making claims on Skillsfuture credit and PSEA
• Working with the accounts team to ensure that all collected payments are dutifully recorded.

Here's What We Are Looking For

• Strong communication and active listening skills
• Familiar with technology systems and practices
• High level of responsibility and ability to work within tight timelines

Here’s What Is Minimally Required

• Higher Nitec or equivalent and above
• Experience in customer service will be an added advantage
• Able to work on the weekends or on Public Holidays
• Proficient in Microsoft Excel
• Proficient in Chinese/Mandarin will be an added advantage

*Singaporeans & Singapore Permanent Residents ONLY*

Job Responsibilities

• Perform on-the-ground booth sales in your assigned territory
• Ensure that classes under your sales portfolio exceed the minimum pax requirement to run the class and on your best effort, maximize the number of participants that can be put into a classroom
• To qualify, recruit and retain the right customers until they finish their programme and achieve their intended goals.
• Ensure that customers are recommended the right products and receive a high level of service.
• Setting up and maintaining demonstration areas, such as a table, stand, or booth at workstations.
• Keeping the demonstration area tidy and well stocked with products, samples, and/or promotional materials.
• Recording and processing the registration and payment transactions accurately
• Liaise with customer relations department on any feedback on customer’s issues.
• Attend the campaign briefing or training and the weekly sales meeting.
• Handling customers’ complaints and queries.
• Reporting of daily sales numbers
• Any other duties that are assigned by supervisor from time to time.

Job Requirement:
• Very highly motivated to learn and recommend the right courses to the right individuals to add value to their education journey with us
• Individuals who want to invoke change and perform excellently.
• Proficient in English and Chinese. Dialect-speaking is advantageous.

TaF.tc is looking for an Operations Executive to provide support for our trainers and students to ensure that the logistics requirements are ready, and the training environment is conducive. Besides that, he/she will also be facilitating general office maintenance services and administrative support where needed. This candidate should be well organized and be prepared to work in a fast-paced and dynamic team environment, with the ability to be reactive and proactive on a day to day basis.

As a TaF.tc Operations Executive, you'll play a key role in the logistic aspects of the company internally as well as externally.

Here's What You'll Do Day To Day

Logistics Management:

• Implement digital solutions in logistics management to enhance efficiency and productivity
• Continuously identify opportunities to improve and digitalize operational performance
• Provide advice and guidance on logistic issues
• Monitor and track company asset
• Maintain stock information and control of physical inventories to ensure accuracy

Facilities Management:

• Monitor and keep check on conditions and performance of facilities
• Plan, coordinate and supervise all maintenance work in accordance to maintenance schedules as well as ad-hoc repairs
• Report accidents and potential safety hazards and ensure that spoilt facilities are fixed in a timely manner
• Resolve daily operational issues including implementing effective short/long term measures
• Prepare reports on maintenance/repair expenditures
• Provide a workplace setting that is conducive to productive work

Class Logistics Preparation (Pre/Post):

• Monitor and forecast utilization of classroom materials
• Ensure materials are replenished/prepared accordingly prior to commencement of class
• Coordinate logistics and transport arrangement when required for online classes or external training venues
• Implement routine procedures for cleaning and maintenance of classroom environment

Others Daily Activities:

• Prepare and ensure proper/timely submission of invoices for payment
• Provide administrative support to CEO/Directors whenever required

Here's What Is Minimally Required:

• O’Levels/NITEC and above
• Fresh grads or people with no prior experience are welcomed to apply
• Well-spoken and written in English
• Proficient in MS Office especially Excel and Word

TaF.tc is looking for an Operations Executive to provide support for our trainers and students to ensure that the logistics requirements are ready, and the training environment is conducive. Besides that, he/she will also be facilitating general office maintenance services and administrative support where needed. This candidate should be well organized and be prepared to work in a fast-paced and dynamic team environment, with the ability to be reactive and proactive on a day to day basis.

As a TaF.tc Operations Executive, you'll play a key role in the logistic aspects of the company internally as well as externally.

Here's What You'll Do Day To Day

Logistics Management:

• Implement digital solutions in logistics management to enhance efficiency and productivity
• Continuously identify opportunities to improve and digitalize operational performance
• Provide advice and guidance on logistic issues
• Monitor and track company asset
• Maintain stock information and control of physical inventories to ensure accuracy

Facilities Management:

• Monitor and keep check on conditions and performance of facilities
• Plan, coordinate and supervise all maintenance work in accordance to maintenance schedules as well as ad-hoc repairs
• Report accidents and potential safety hazards and ensure that spoilt facilities are fixed in a timely manner
• Resolve daily operational issues including implementing effective short/long term measures
• Prepare reports on maintenance/repair expenditures
• Provide a workplace setting that is conducive to productive work

Class Logistics Preparation (Pre/Post):

• Monitor and forecast utilization of classroom materials
• Ensure materials are replenished/prepared accordingly prior to commencement of class
• Coordinate logistics and transport arrangement when required for online classes or external training venues
• Implement routine procedures for cleaning and maintenance of classroom environment

Others Daily Activities:

• Prepare and ensure proper/timely submission of invoices for payment
• Provide administrative support to CEO/Directors whenever required

Here's What Is Minimally Required:

• O’Levels/NITEC and above
• Fresh grads or people with no prior experience are welcomed to apply
• Well-spoken and written in English
• Proficient in MS Office especially Excel and Word