Total 29 job vacancies by Sistic.com Pte Ltd

The Account Executive assists the department in client servicing to ensure the smooth administration of the tickets inventory as well as optimize potential sales for the inventory owners.

Core Responsibilities:

• Maintain and enhance the business relationships with assigned clients
• Key liaison point for clients on event details and support
• Ensure that events details are accurately configured into the ticketing system and promptly disseminated to all sales channels
• Assist clients in their ticket inventory management and maximize ticket sales
• Resolve any ticketing issues that may occur.
• Work closely with the marketing and technical departments to support the clients’ requirements and needs in areas of marketing and ticketing system.
• Assist in data analysis, preparation of monthly sales and management reports.
• Handle ad hoc projects and any other duties assigned .

Job Specifications:

• Diploma in Business Administration / Tourism & Hospitality.
• Preferably with 2 years of relevant experience in client’s servicing / customer service coordination.
• Conversant with Microsoft Office.
• Good interpersonal, communication and organizational skills.
• Team Player.
• Ability to communicate and interact with people at all levels and work independently with minimal supervision.
• Able to work during event timing if the need is required (at night and weekends).
• No experience are welcome to apply.

We are looking for highly motivated candidates who are passionate about the dynamic realm of software development. As an Engineering Manager, you will lead a team of software engineers in designing, developing, and delivering innovative software solutions.

In your role:

• You will be responsible for the software engineering output of the team and you will own the full software development life cycle process. This includes tangible metrics like velocity and quality but also intangible measures like team morale, learning and improvement and advocating best practices across the team.
• You will be part of the software development and organizational processes, that enables efficiency, are scalable and minimize friction between engineering and other key stakeholders: Product, Architecture, UI/UX, Security, other business units.
• You will lead, develop and grow the Engineering with diverse skillset, and personal backgrounds across multiple time-zones.
• You will be responsible for designing, building, improving, or maintaining our products and systems.
• You will need to acquire contextual breadth and depth in your product domain and manage stakeholders' expectations.

Requirements:

• Bachelor's degree in Computer Science or equivalent
• 8+ years hands-on experience in Software Engineering
• 5+ years of experience developing web-based products
• Experience with Java Spring Boot, SQL and NoSQL (ideally Redis and Cassandra) databases, and message queues
• Excellent interpersonal, communication, and influence skills and personal maturity
• Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment.

Responsibilities:

• Plan, monitor and control all testing activities and tasks across respective releases & projects.
• Analyse, design, and execute test plans based on the requirements given by stakeholders.
• Develop automation test scripts and work on automation builds through Visual Studio and other software test tools.
• Estimate test accurately and coordinate with team members for work activities.
• Work closely with developers and provide findings to stakeholders.
• Follow-up on bugs found and enhancements made to the system.
• Monitor and identify severity of system issues.
• Establish stability and good testing coverage of the system.

Job Specifications:

• 3 years of experience in building Automation Tests.
• Strong knowledge and hands-on automation experience in Selenium, API and Jmeter run.
• Experience in Javascript coding.
• Experience in Cucumber testing tool to create behavioural driven development (BDD) test framework.
• Experience in QA or Test environment testing for web and mobile applications.
• Strong attention to details.
• Able to work in a fast-paced environment.
• Pro-active and able to work both individually and in a team.
• Added advantages: Good knowledge or experience in Git, Jenkins and Graylog.

Responsibilites:

Product Configuration

• Responsible for configuring events accurately into our in-house ticketing system.
• Liaise with other departments to ensure that the events information is accurate anddisseminated to clients.
• Assist the Account Executive in managing client’s requirement, configuring their tickets sales, etc.
• Assist in re-configuration if any additional changes/requirements are needed.
• Input of daily time sheet data for monthly management reports.
• Perform any other duties as assigned by the Manager.

Venue Support

• Perform event day operations including ticket sales, collection, and entry management.
• Daily reconciliation of ticket sales.

Requirements:

• GCE "O" /"A" Level/Diploma or higher
• A team player, task oriented and possess good communication skills and customer service skills.
• Independent while building relationships with colleagues and customers.
• Able to handle pressure in a fast-paced environment.
• Positive, possess a “Can Do” attitude and cheerful personality.
• Must be able to converse in fluent English.
• Experience with Microsoft Office Suite of Applications
• Knowledge of Microsoft Illustrator and/or Photoshop will be an added advantage.
• Able to perform rotating shift schedules including weekends and public holidays.
• This is a 1 year contract role.

In your role:

• Lead a team of customer service staff for optimum performance for call centre and ticketing operations.
• Monitor and analyse Call Centre Service Level and performance improvement.
• Plan roster for call centre to ensure optimal staff strength for operations.
• Prepare monthly payroll for part timers.
• Recruitment of staff and ensure sufficient of manpower pool.
• Handle escalated customer issues eg, complaints, feedback, exchange/refund requests,etc.
• Oversee and ensure customer cases are recorded, followed up and resolved within service benchmarks.
• Oversee and allocate resources for outbound calls for cancelled, postponed or relocations of shows.
• Maintain the Call Centre equipment and inventory.
• Handle credit card dispute cases.
• Follow up on IT related issues and ensure issues are fixed.
• Manage ad-hoc projects.
• Any ad-hoc duties assigned by Manager and/or HOD.

Requirements:

• Diploma in Business Administration / Hospitality & Tourism.
• At least 3 years’ experience in customer service.
• Interest in the arts and entertainment industry.
• Proficient in Microsoft Office.
• Good interpersonal, communication and organizational skills.
• Team Player.
• Ability to communicate and interact with peopled at all levels and work independentlywith minimal supervision.
• This job requires to work off-site from time to time.
• 1 year contract convertible to permernant.

We are looking for a Part-Time Call Centre Assistant. The successful candidate will be tasked to assist customers with ticket bookings for events, handling enquiries and attending to hotline calls in the Call Centre.

Job Requirement

• Able to commit 3 months of training in office
• Able to perform rotating shift schedules including weekends and public holidays
• Previous call centre experience preferred
• Good communication skills
• Able to work independently while building relationships with colleagues and customers
• Able to handle pressure in a fast-paced environment
• A "Can Do" attitude and cheerful personality
• A team player who is task oriented and possesses good customer service skills
• GCE "O" /"A" Level/Diploma or higher
• Able to commit long-term.
• WFH will be allowed subject to indivdual performance
• Hourly rate of $8

Working Hours - Rotating Shift:

• 9.45 a.m. to 2.00 p.m.
• 1.45 p.m. to 6.00 p.m.
• 4.15 p.m. to 8.15 p.m.

Working Location

6 Changi Business Park Avenue 1, #06-22, ESR BizPark @ Changi (North Tower)
Singapore 486017

Role

• Manage IT operations including managing servers, active directory, backups,virtualisation, storage and other infrastructure related tools.
• Comfortable with hands-on technical responsibilities and be on-the-ground to assess and solve technical problems.
• Participate in IT infrastructure projects, audits, and routine exercises such as Disaster Recovery (DR) exercises.
• Manage and follow up with IT vendors on IT service level delivery, infrastructure/hardware issues and errors.
• Collaborate with all sites of IT vendors as well as internal application project and support teams to provide technical knows-how related to infrastructure and security.
• Ensure security, compliance, governance, and policies are adhered to Perform periodic reviews.
• Drive standardization of infrastructure, security including policies and procedures.

Requirements

• Minimum Diploma in Computer Studies or Computer Engineering.
• Minimum 10 years of IT related experience in infrastructure and operations within which at least more than 8 years of Linux platforms technologies experience.
• Strong familiarity with server, virtualization, security, backup, storage and hardware
• Working knowledge of cloud administration. Knowledge on GCP will be an additional advantage.
• Experience in Cloud and Hybrid (On-premises / Cloud) architectural environment an advantage.
• Have good experience and proven track records in project management, stakeholder management and vendor management.
• Strong leadership, people management skills, excellent communication, interpersonal and presentation skills
• Possesses ITIL, ITSM certifications.
• Ability to work independently and communicate effectively.
• Fresh graduate will be considered for entry role.

Responsibilites:

Product Configuration

• Responsible for configuring events accurately into our in-house ticketing system.
• Liaise with other departments to ensure that the events information is accurate anddisseminated to clients.
• Assist the Account Executive in managing client’s requirement, configuring their tickets sales, etc.
• Assist in re-configuration if any additional changes/requirements are needed.
• Input of daily time sheet data for monthly management reports.
• Perform any other duties as assigned by the Manager.

Venue Support

• Perform event day operations including ticket sales, collection, and entry management.
• Daily reconciliation of ticket sales.

Requirements:

• GCE "O" /"A" Level/Diploma or higher
• A team player, task oriented and possess good communication skills and customer service skills.
• Independent while building relationships with colleagues and customers.
• Able to handle pressure in a fast-paced environment.
• Positive, possess a “Can Do” attitude and cheerful personality.
• Must be able to converse in fluent English.
• Experience with Microsoft Office Suite of Applications
• Knowledge of Microsoft Illustrator and/or Photoshop will be an added advantage.
• Able to perform rotating shift schedules including weekends and public holidays.
• This is a 1 year contract role.

We are seeking a motivated Intern who is ready to apply knowledge of financial terms and principles to an job experience. This is an exciting opportunity for any student pursuing a career in finance.

Scope:

• Monitoring of outstanding accounts receivable balances.

To provide status update on the overdue invoices by documenting details of follow up actions (such as dates and type of actions taken e.g., calls or emails) in the Finance file. Note: This is to be done monthly.

• Administrative support for event settlements.

To liaise with the business team (Client Success/Business Development) to ensure the required documents (e.g., signed contracts/agreements, stixcloud reports, BI reports & etc.) are saved in the respective event folders.

• Able to commit at least 6 months.
• Able to start in April 2024.

SISTIC.COM PTE LTD, part of the MCCY family, is Singapore's largest ticketing agency and one of the leading e-commerce players, selling over 6 million tickets annually.

Under a new leadership team, SISTIC is preparing for the next stage of hyper growth.

We would love to hear from you if you

• take pride in ensuring delivery of quality code on time
• are a self-starter who works well with people

In return, we offer

• work-life balance
• hybrid work

In Your Role

• Lead, develop and grow the Engineering team into a high-performing team
• Translate business requirements and product roadmap into practical software architectures and requirements
• Design and implement solutions
• Guide and train team on coding related matters
• Plan sprints and ensure quality code is delivered on time
• Work on mission-critical systems with high requirements on availability, reliability and performance
• Monitor reliability and performance of systems to suggest improvements
• Collaborate with DevOps team to improve processes

Requirements

• Degree/Diploma in an Engineering, Computer Science or other technical field
• At least 10 years of experience in software development/engineering
• At least 2 years of experience managing a team of at least 5 engineers
• At least 2 years of experience working on mission-critical systems
• Experience with Java Spring Boot, SQL and NoSQL (ideally Redis and Cassandra) databases, and message queues

SISTIC is hiring a digital marketer to scale our digital marketing and B2B strategies. In this role, you will be responsible for growing our B2B and B2C audiences and driving revenue for our existing clientele across Asia.

The ideal candidate will be equal parts strategy and execution-driven, and a creative thinker who is passionate about digital marketing and the arts, entertainment and sports industry.

• Create, execute, and optimize marketing strategies and campaigns to deliver action-driving marketing content across channels and tools.
• B2C marketing – manage a portfolio of key marketing clients’ campaigns and budgets, working with internal stakeholders including Client Services and Business Development teams.
• B2B marketing – develop and manage marketing campaigns to promote SISTIC’s products and features.
• Tracking, reporting and analysis – set up goals, analyse performance metrics, consumer and audience behaviours and insights to translate them into marketing strategies.
• Content development around important news, new products and updates.
• Identify opportunities that can differentiate our brand from our competitors, monitor trends, and prospect new digital marketing capabilities that will drive growth.
• Build strong relationship with our media partners and affiliates for strong marketing support.

Job requirements:

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field is preferred.
• 3 years’ working experience across marketing, public relations/communications, and all areas of digital marketing with strong knowledge in SEM, Google Universal Analytics and/or Google Analytics 4, Marketing CRM /automation and CMS platforms.
• Client management skills or agency experience a plus.
• Strong understanding of the marketing funnel, campaign KPIs, and digital conversion strategies.
• Able to manage tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives.
• Results driven with a keen analytical ability to turn insights into action.
• Strong attention to detail and organizational skills with excellent communication, copy writing, presentation, management, and interpersonal skills.
• Creative problem-solving skills and a flexible, can-do mindset.
• Proactive, self-motivated and take ownership of initiatives with limited oversight
• Strong communications skills and, ability to translate technical information to non-technical audiences.
• Design experience a plus.

You will be providing effective administrative support to the Account Servicing team. You will be responsible for preparation of contracts, settlement reports and following-up on outstanding, uploading of advertisement, generate/tracking of reports, filing etc.

Core Responsibilities:

• Providing administrative support to the Account Servicing team
• Ensure that the contracts are prepared accurately, sent out and received in a timely manner to meet internal procedures and customer satisfaction
• Ensure that the settlement reports are prepared accurately in a timely manner to meet customer satisfaction
• Maintain a good filing system for all the contracts
• Upload advertisements onto the website and send out electronic email blasts timely and accurately
• Provide reminders to Account Servicing team on deadlines for the returning of contracts, settlement reports and submission of advertising material
• Prepare reports for the Account-Servicing team
• Any other duties assigned by Account-Servicing Manager

Job Specifications:

• Diploma in Business Administration
• Proficient in Microsoft Excel & Word
• Prior event handling experience will be an added advantage
• Motivated, meticulous and results oriented
• Good interpersonal and communication skills
• Team player and ability to work effectively
• This is a 1 year contract role

Craft Data-Driven Solutions and Shape the Future of Ticketing

Join Singapore's leading ticketing marketplace, a company with a 30-year legacy of delivering exceptional experiences in the arts, culture, sports, and entertainment industries. As a Business Intelligence Analyst, you'll play a pivotal role in harnessing the power of data to propel our organization to new heights.

Unleash Your Data Expertise

Are you a data maestro with a passion for problem-solving and a knack for translating complex data into actionable insights? If so, we're eager to have you join our team of data enthusiasts. Your expertise will be instrumental in shaping our data-driven culture and driving business success.

Your Impactful Contributions

• Delve into our diverse event portfolio and devise innovative business solutions that resonate with our clients across all industries.
• Cultivate exceptional client relationships, uncovering their needs to deliver tailor-made BI solutions that empower their growth.
• Collaborate with our team of Data Engineers, Analysts, and Science gurus to build and maintain cutting-edge analysis and reporting capabilities.
• Transform data into compelling narratives and insights, captivating stakeholders with your data storytelling abilities.
• Embark on data mining and statistical expeditions, uncovering hidden gems that enhance our business performance.
• Partner with teammates to architect robust data marts and introduce smart, adaptable metric frameworks that supercharge our analytics and streamline our BI processes.
• Team up with cross-functional team members, wielding data as your weapon to solve their business challenges.
• Uphold the highest standards of data quality across all our BI assets, ensuring the integrity of our decision-making processes.
• Drive efficiency and resource optimization through continuous improvement in data processing strategies.
• Champion data democratization across the organization, making data accessible and usable for all.
• Share the benefits of our BI ecosystem with our business users, empowering them to tap into existing reports and insights.
• Embrace change and ride the waves of evolution in the dynamic world of BI, adapting to new technologies and methodologies with enthusiasm.
• Stand as the guardian of our data kingdom, meticulously maintaining our data bible, dictionary, and glossary for all our reports and dashboards.

If you thrive in a fast-paced, dynamic environment and seeks to revolutionize the way data drives decisions in the entertainment industry, we'd love to have you join our team!

Job Requirements

• At least 1-3 years of experience working in a BI or analytics function preferably.
• Good working knowledge on SQL and R/Python to perform data querying, building BI models and conducting data analysis.
• Experience in data analysis and deep-dive analysis
• Strong data visualisation skills using Tableau, Qlik, PowerBI, Microstrategy or other relevant visualisation tools.
• Good understanding of ETL/ELT concepts and their relevant use cases
• Experience in gathering BI requirements and structuring specifications to produce business-relevant datasets and ensure data quality of the dataset.
• Passion for democratizing data effectively to the wider organization for self-serve
• Keenness to innovate and improve the BI process beyond basic reporting, seeking ways to add value so that the organisation can consume data more effectively.
• Strong communication skills, able to collaborate effectively with both sides of the business and technical divide.
• A self-starter mindset who takes ownership and excels in a lean and fast-paced organisation.
• Knowledge of Statistics & Machine Learning is a plus.
• Team Player with the ability to work across a matrix environment in a fast-paced environment and constantly evolving environment.

Perks that Elevate Your Career Journey

• Mentorship and Career Guidance: Receive personalized mentorship and career guidance to fuel your professional growth and aspirations.
• Inclusive and Collaborative Culture: Immerse yourself in an atmosphere of inclusion and collaboration, where diverse perspectives and teamwork drive innovation.
• Regional Network Connections and Opportunities: Expand your network and access a wealth of opportunities through our regional connections.
• Constant Innovation and Discovery Challenge: Embrace a culture of continuous innovation and discovery, where challenges become catalysts for growth.
• Fun and Product-Focused Culture: Enjoy a vibrant and product-focused culture, where creativity and passion are celebrated.

The Account Executive assists the department in client servicing to ensure the smooth administration of the tickets inventory as well as optimize potential sales for the inventory owners.

Core Responsibilities:

• Maintain and enhance the business relationships with assigned clients
• Key liaison point for clients on event details and support
• Ensure that events details are accurately configured into the ticketing system and promptly disseminated to all sales channels
• Assist clients in their ticket inventory management and maximize ticket sales
• Resolve any ticketing issues that may occur.
• Work closely with the marketing and technical departments to support the clients’ requirements and needs in areas of marketing and ticketing system.
• Assist in data analysis, preparation of monthly sales and management reports.
• Handle ad hoc projects and any other duties assigned .

Job Specifications:

• Diploma in Business Administration / Tourism & Hospitality.
• Preferably with 2 years of relevant experience in client’s servicing / customer service coordination.
• Conversant with Microsoft Office.
• Good interpersonal, communication and organizational skills.
• Team Player.
• Ability to communicate and interact with people at all levels and work independently with minimal supervision.
• Able to work during event timing if the need is required (at night and weekends).
• No experience are welcome to apply.

Do you have an interest in the arts and entertainment industry? Are you dynamic, highly motivated and meticulous, with great creative ideas to reach out to our entertainment fans? We are looking for a BD & Marketing Intern to be part of our team!

• Play an active role in supporting the Business Development & Marketing team in the planning, development and execution of marketing plans/ activities, advertising and communications programmes for our arts & culture, sports & entertainment, esports and MICE clients.
• Support the team in growing and amplifying the SISTIC brand organically via channels including website, mobile app, search and social media
• Research and work with Head of BD to prepare compelling business development collaterals
• Explore new channels for advertising & promotion and partnership opportunities
• Track and evaluate the effectiveness of all marketing initiatives or campaigns and proactively roll out test plans to improve campaign performance

Job Requirements:

• Pro-active, eloquent with good verbal and written communication skills
• Aptitude in Microsoft Excel and PowerPoint
• Experience in Adobe Photoshop and Illustrator preferred
• Ability to think creatively and spontaneously
• Analytical, detail-oriented and meticulous
• Energetic and proactive
• Interest in arts & culture, sports & entertainment, esports and MICE industry
• Interest in digital marketing and analytics preferred
• Special note: e.g able to work on non-standard working hours for hot events if required