Total 23 job vacancies by Singapore Cancer Society

Purpose of the Role:

Reporting to the Manager of Welfare Services, you shall provide daily administrative/logistics support on SCS Transport Services and SCS Financial Assistance schemes.

Key Responsibilities:

1) Provide administrative/logistics support for SCS Transport Services

· To attend to telephone/walk-in clients when required

· To create applicant’s profile in LEAP

· To prepare letter of approval/rejection to applicants

· To prepare daily transport schedule

· To process payment/claims

· To track and monitor vans usage and prepare monthly/MSF reports for submission.

2) Provide administrative support for SCS Financial Assistance Schemes

· To attend to telephone/walk-in clients when required

· To create applicant’s profile in LEAP

· To prepare letter of approval/rejection to applicants

· To assist in the coordination of activities/programmes

· To process hospitals and clinics’ bills/invoices

· To assist in extracting reports from Leap for reporting and/or data analysis

3) Provide administrative support in TenderBoard

· To process payments/claims

Key Requirements:

· Minimum GCE ‘O’/’N’ or equivalent

· Preferably with relevant experience

· Basic customer or patient services skills

· Positive attitude, good communication and strong interpersonal skills

· Proficient in MS Office Excel

· Basic letter writing/email, minutes and notes taking.

· English and a second language (ability to speak dialect will be beneficial)

According to statistics, 1 in 4 Singaporeans die of cancer each year. Hence, public education on cancer prevention strategies and cancer screening are vital. Reporting to the Manager, you will be in charge of specific cancer awareness campaigns to promote upstream cancer prevention, corporate engagement projects and to work on ad-hoc projects when required.

Key Responsibilities:

Cancer Awareness Campaign

• Execute concepts through various platforms such as media and publicity – media buy, collaterals, video production
• Digital media buy
• Organise virtual and ground activities – webinars, forums, talks, exhibitions and roadshows
• Coordinate sub-committee meetings
• Provide secretariat support for the sub committees – Minutes, agenda, reports
• Work with colleagues in/outside department to seek sponsorships and collaboration
• Working with partners to solicited for funding for the campaigns
• To identify potential influencers/ faces for the various campaigns

Sponsors Engagement

• Proposal writing
• Pitching and presentation
• Research on cancer topics
• Liaising with POCs for follow-ups
• Reporting writing and submission

Support Functions

• Annual report write up for the campaigns
• Manage phone calls for events registrations and taking other queries
• Assist in department events and activities

Qualifications and Competencies

• Degree, Preferably in Marketing & Communications or Health promotion/ Healthcare management
• Preferably with 4 years of relevant experience
• Able to work in a fast paced environment and on selected weekends
• Team player who can work with people from different backgrounds
• Able to build rapport with a variety of stakeholders.

Reporting to the Head of Dept, you will provide administrative support for the following programmes:

• Human Papillomavirus (HPV) Education & Immunisation Catch Up Cohort
• Colorectal Cancer Awareness Campaign
• Breast Cancer Awareness Campaign

Key Responsibilities

Administrative Support

• Call and remind participants who have taken their first dose of HPV vaccination to complete their second and third dose
• Call participants who have indicated their interest to go for their HPV vaccination
• Provide backroom and administrative support for the (HPV, CCAM, BCAM programmes)
• Collate and process invoices from the partners/ general practitioners (GPs) (HPV programme)
• Attend to partners and GP enquiries
• Outreach to GPs to come onboard the programme
• Plan and prepare monthly reports for the HPV programme and for relevant partners
• Provide timely support and maintain a high level of engagement with the partners
• Ensure timely communication to all partners
• Ensure that the related records are keyed into the internal data system
• Draw up the annual report write-up for related projects
• Answer phone calls for event registrations and other queries
• Assist in administration duties as required by the department

Qualifications and Competencies

• Diploma in Business or Marketing
• Fresh graduates are welcome
• Excellent customer service
• Conflict management
• Work independently in a team setting to achieve the strategic goals
• Excellent verbal and written skills
• Able to analyse qualitative and quantitative data to help conceptualise and plan the programme

According to statistics, 1 in 3 Singaporeans died of cancer each year. Hence, public education on cancer prevention strategies and cancer screening is vital.

Reporting to the Manager to raise awareness, education and drive specific call to action plans, you will conceptualise and organize campaigns, engage strategic partners and work as part of a larger team to conduct corporate and community talks.

Key Responsibilities:

• Promote General Cancer Awareness by conceptualising and develop an awareness campaign plan.
• Assist in developing and maintaining strategic and key partnerships in support of the department goals.
• Conduct engagement activities to continue to engage partners.
• Support the team during corporate and community talks.
• Liaise with stakeholders and coordinate events.
• Cross-deployment for other department events and activities.

Qualifications and Competencies

• Degree (Preferably Marketing and Communications)
• 3 years of relevant experience
• Ability to work in teams and people from different background
• Ability to work with cross-functional teams
• Ability to link overall comms strategy to organizational mission and vision

Reporting to the Manager, you will provide administrative and programme support for

· SCS Survivorship Centre’s operation

· Cancer Support Services (CSS) under the Psychosocial Service Department

· Help the Children and Youth Programme (HCYP) under the Psychosocial Service Department

You will play a pivotal role in providing essential support to individuals and families affected by cancer. Your primary focus will be on membership management and providing operational support and coordination across all three portfolio domains. Serving as the primary point of contact for various inquiries, you will ensure the smooth operation of the required scope, facilitating a seamless experience for relevant stakeholders, including support group members, caregivers, vendors, and beneficiaries.

Key Responsibilities:

Cancer Support Services Support (70%):

· Act as the key person for handling membership registrations efficiently.

· Address general enquiries related to support groups with empathy and professionalism.

· Maintain the membership database, ensuring accuracy and up-to-date information.

· Oversee the support group email domain and manage related tasks.

· Respond to programme enquiries and route them appropriately.

· Manage the issuance and tracking of welcome kits for members.

· Serve as one of the point of contact for members visiting the centre.

· Assist in setting up support group sessions.

· Support backend tasks such as email blasts, WhatsApp communications, and result collation for support group related programmes and events

· Maintain inventory of collaterals and ensure availability.

Survivorship Centre Support (15%):

· Administer payment-related tasks including processing, invoicing, and financial documentation.

· Manage pantry inventory, ensuring adequate stock levels and timely replenishment.

· Conduct maintenance and troubleshooting of air conditioning systems and other appliances.

· Oversee the operation of the franking machine and related administrative tasks.

· Coordinate cleaning vendor schedules to maintain cleanliness standards.

· Supervise the donation box, including collection, recording, and appropriate handling of donations.

· Attend to Fit Kit walk-in queries with professionalism and empathy.

· Manage access to the office door and maintain accurate records.

· Upkeep inventory records of office assets and conduct periodic audits.

· Maintain collaterals inventory and ensure availability as needed.

· Ensure cleanliness and tidiness of the Survivorship Centre facilities.

· Assist in administrative tasks related to monthly reports, including tracking visitation metrics.

Help the Children and Youth Programme Support (15%):

· Handle monthly tutor submissions accurately and on time.

· Assist in the annual tuition application process efficiently.

· Provide support in the application process for achievement awards.

· Conduct background checks for tutors as required.

Key Requirements:

· Diploma in a related field of study/ Nitec and Higher Nitec

· Strong administrative, operations, organizational and multitasking abilities

· Familiar with Microsoft Office, especially Word, Excel and Powerpoint (IT Savvy)

· Collaborative, proactive, strong initiative and able to work at a fast pace when required to

· Able to work on weekends to support teammates for events

· A second language will be helpful – Chinese, Malay or Tamil

Purpose of the Role:

Reporting to the Senior Manager, you are responsible for developing co-branding collaboration with corporate partners, influencers and Charity Ambassadors. You will execute other fundraising strategies as well. The objective is to raise the SCS branding, raise awareness of our mission and to raise funds for our programmes. You will work with existing partners and cultivate new relations through networking or cold calls.

Key Responsibilities:

• Develop co-branding collaboration with corporate partners, influencers and charity ambassadors
• Review and maximize revenue from direct online donations (via SCS web and 3rd party portals)
• Manage department partnership agreements and conduct regular audit to ensure compliance
• Provide regular department and team revenue and expense analysis/tracking to highlight areas of concerns
• Support fundraising events such as Race against Cancer, Relay for Life, Charity Golf or Charity Gala Dinner, etc
• Provide support in the preparing the annual budget and reforecast exercise
• Support Corporate Social Responsibility engagement programmes and activities
• Work closely with finance to ensure necessary alignment on related matters
• Maintain and ensure all direct donor information is captured, stored and managed in compliance with the Personal Data Protection Act.
• Ensure all administrative matters include regular reports, record keeping are accurate and submitted in a timely manner.

Qualifications and Experience

• Degree in Business or Marketing
• 5 years of relevant fundraising experience
• Good understanding of the nonprofit sector
• Good understanding of fundraising regulations and guidelines
• Good understanding of managing financial budgets
• Strong communication skills with the ability to communicate with people of all levels

Reporting to the Deputy Director, you will develop and execute plans to grow regular giving to SCS under the Give Every Month (GEM) programme through digital marketing and below the line platforms. In addition, you will be responsible for managing the regular donor’s communication to keep donors engaged.

1. Develop and market fundraising campaigns (Social media and EDMs, Content development, Poster design and Copy writing).
2. Donor Communication (Impact Report – Conceptualisation, design, content, copy (supported by appointed vendor) and Donor Thank you Letters.

Qualifications and Experience

• Degree in Communications
• Fundraising or related experience required
• Ability to develop storytelling
• Good understanding of philanthropy & giving scene
• Ability to research
• Excellent written and communication skills
• Ability to articulate strategies and proposals

This is a 6-months contract position.

Reporting to the Head, the Occupational Therapist (OT) in oncology and palliative care is an integral part of a multi-disciplinary team within a centre as well as in a home environment. You will facilitate and enable the client to achieve maximum functional performance, both physically and psychologically, in everyday living skills regardless of life expectancy. You will do this by making a comprehensive assessment, identifying life roles and activities (“occupations”) that are meaningful to clients, and addressing barriers to performing these activities. You will also perform other professional duties associated with the care of the patient and work closely with family members and care-givers to ensure effective execution of prescribed therapy plans or programmes.

Key Responsibilities:

• Assess physical function, activities of daily living (ADLs), instrumental ADLs (iADLs) and psychosocial or behavioral health needs of the patient.
• Identify specific cancer related cognitive deficits affecting occupational roles, and providing compensatory training to successfully complete intended tasks.
• Focus on what is most important to the patient to accomplish, taking into consideration the available resources and support systems, as well as the environments in which the patient wants and is able to participate in. This includes aspects relating to work, rest, leisure and social activities.
• Ongoing screening and monitoring of performance deficits and improvements throughout survivorship to modify the ongoing multidisciplinary intervention plan to meet changing needs.
• Training on therapeutic range of motion exercises and modalities techniques to manage common cancer related impairments such as de quervain, trigger fingers and chemotherapy induced peripheral neuropathy
• Tailoring an individualised lifestyle approach to allow participation in important roles such as parenting, managing the home and working. Strategies include, but are not limited to, conserving energy and managing fatigue; engaging in leisure activities; develop coping and problem solving skills.
• Develop and support the coping and caregiving skills of both the patient and the family or caregivers.
• Responsible for leading the decision-making process of selection, care and management of assistance aids and devices.
• Contribute to palliative and end of life care through maximising and facilitating:
• Psychosocial or behavioural health;
• leisure and social participation (e.g. community outings);
• rest and sleep;
• caregiving; and
• optimise ADLs and iADLs (e.g. home modifications)
• Responsible for keeping detailed and well-written records and other relevant documentation on patient’s activities and progress for patient evaluation.
• Responsible for creating and providing accessible, efficient and seamless services including managing and developing your clinical caseload.
• Responsible for the development and implementation of cancer rehabilitation initiatives related to occupational therapy in collaboration with the rehabilitation team, across disciplines and other relevant stakeholders.
• Contribute to the promotion of SCS cancer rehabilitation services and research initiatives
• Conduct an annual budgeting exercise for discipline related items
• Assist the Head in training and supervising occupational therapists

Key Requirements:

• At least 5 years’ experience
• Degree in Occupational Therapy from an accredited university recognized by the Ministry of Health under the Allied Health Professions Act (AHPC)
• Full registration with AHPC
• Experience in congestive manual lymphedema drainage would be an advantage.
• Able to extract issues from interactions/conversations with clients and families so that such matters can be looked into promptly by Rehab and Hospice Care teams.
• Excellent interpersonal skills and proven ability to work both independently and as a part of a multidisciplinary team.
• Able to work effectively with doctors, nurses and other stakeholders in delivering optimal patient care and services
• Able to handle interpersonal challenges amicably
• Proficient in Microsoft Office applications
• Ability to use statistical packages effectively would be an advantage
• Bilingual and ability to communicate in local dialect is preferred
• Experience in working with cancer patients would be an advantage.

Reporting to the Head, you will provide therapy intervention such as exercise program, modalities treatment and supervision to (cancer) rehabilitation clients who are undergoing rehabilitation in our Cancer Rehabilitation Centre and affiliated community gyms operated by SCS’ partners. You will work with a multidisciplinary team to manage the rehabilitation journey of (cancer) patients and survivors who enrolled with SCS cancer rehabilitation services.

Key Responsibilities:

1. Deployed in SCS cancer rehabilitation or partner gyms in the community to provide the following to assigned clients enrolled in cancer rehab services:

• Organize, develop, support, and deliver inclusive and sustainable cancer exercise program for cancer patients. These patients may have a range of medical conditions impacting both physical and mental health
• Continued guidance on exercises and use of exercise equipment, optimize benefits and prevent injury
• Monitor and assess client’s functional status
• Offer information, advice, and guidance to individuals on exercise and physical activity issues particularly in relation to people with long term cancer treatment side effects or those requiring additional support/ motivation to exercise.
• Conduct group exercise or relevant sports activities to enhance and maintain fitness and wellbeing of clients
• Work closely with therapists to provide feedback on client’s progress and receive instructions on interventions.
• Assist Head in planning and executing appropriate Sport SG and other SCS initiatives.
• Develop relevant patient education materials for cancer patients
• Participate in outreaching activities such as World Cancer Day, or cancer exercise related domains such as research
• To ensure all administration, inventory, monitoring, and evaluation is completed fully and accurately within deadlines

Key Requirements:

• Degree in Healthcare related or equivalent
• Certification as Exercise Physiologist with a relevant organisation(s) (e.g. ACSM, ESSA, CSEP) will be useful
• Good coaching skills to guide clients on exercise programmes
• Minimum 3 years of relevant working experience
• Proficient in Microsoft Office applications
• Able to effectively and empathetically listen, interact and communicate with patients and families from varied backgrounds
• Excellent verbal skills and good written skills required
• Important to be able to work independently and effectively with clinicians, colleagues and other stakeholders in delivering optimal patient care and services
• A creative problem solver, is adaptable and flexible in adjusting treatment plans when needed and finding alternative ways to help patients
• Experience in working with cancer patients would be an advantage*

Reporting to the Head, you will develop and manage oncology rehabilitation services. You will facilitate and enable patients to achieve maximum functional performance, think beyond the physical restoration of the patients and incorporate elements of psychosocial support to facilitate rehabilitation. You will also perform other professional duties associated with the care of the patients and work closely with family members.

Key Responsibilities:

• Work with a multi-disciplinary team to assess the physical and functional needs of the patient.
• Focus on optimizing the patient’s function, reducing pain and disability, increasing conditioning and mobility, and ultimately improving quality of life.
• Develop individualized pathways of care for assigned patients, taking into consideration the patients’ changing needs and implement appropriate interventions as the condition changes.
• Support the coping and caregiving skills of both the patient and the family/caregivers.
• Contribute to palliative and end of life care through maximizing and facilitating:

1. physical function and optimizing ADLs (e.g. home modifications)
2. caregiving
3. leisure and social participation (e.g. community outings)

• Keep detailed, well-written records and other relevant documentation on patient’s activities and progress for patient evaluation.
• Create and provide accessible, efficient and seamless service which includes managing and developing his/her own clinical caseload.
• Develop and implement cancer rehabilitation initiatives related to physical therapy in collaboration with the rehabilitation team, across disciplines and other relevant stakeholders.
• Contribute to the promotion of SCS cancer rehabilitation services.
• Develop, locate and implement oncology specific key performance indicators to demonstrate clinical impact and service performance.
• Create, plan and deliver oncological education materials for patients.
• Work effectively by balancing clinical caseload of oncology patients with service development, monitoring and expansion.
• Assist in training of therapy assistants, junior physiotherapists and physiotherapy students.

Key Requirements:

• Minimum a Diploma in Physiotherapy from an accredited polytechnic or university recognized by the Ministry of Health under the Allied Health Professions Act (AHPC)
• Full registration with AHPC
• Minimum 4 years of relevant working experience
• Keen to work in a rehabilitative centre and palliative based home care environment
• A compassionate, patient and creative problem solver, is adaptable and flexible in adjusting treatment
• Able to effectively and empathetically listen, interact and communicate with patients and families from varied background
• Able to work effectively with doctors, nurses, colleagues and other stakeholders in delivering optimal patient care
• Proficient in Microsoft Office applications
• Ability to use statistical packages effectively would be an advantage
• Effectively bilingual, ability to speak dialect(s) would be an advantage

• Review and process invoices/submissions in e-Procurement platform (TenderBoard) for interface to SAP B1 (3-way match).
• Ensure account codes and GST codes used are appropriate.
• Prepare payment processing, ensuring timely and accurate payments to beneficiaries and vendors.
• Perform reconciliations between interfacing systems and bank deductions.
• Perform completeness checks to ensure transactions are interfaced.
• Assist in liaising with user departments on clarifications.
• Assist in admin matters of accounting functions.
• Support audit reviews and year-end processes.
• Other ad-hoc duties as assigned.

Job Specifications:

• Holds a Diploma in Accountancy/Business discipline or equivalent, with 1 year experience of payable process would be advantageous
• Good communication skills (verbally and written) and interpersonal skills
• Strong initiator and detailed oriented
• Positive working attitude
• Able to multi-task and meet reporting timelines
• Strong MS Office Skills especially in Excel
• Experience in using SAP Business One (SAP B1) and TenderBoard would be an added advantage

HR Business Partnering

• Partner with line managers to deliver full spectrum of HR services to all levels of staff in accordance with HR initiatives and policies.
• Provide advice and guidance to line managers on the employment act, talent management and performance management related matters.
• Work closely with management and employees to manage and develop their career further.
• Conduct salary market surveys in Singapore, benchmark the best practices and make recommendations to management on salary structure that aligns to the sector.
• Implement salary benchmarking that take into consideration internal equity and external market competitiveness.
• Serve as HR point of contact in providing regular and timely operational advice to line managers and employees.

HR Operations

• Assist in the preparation and submission of monthly payroll information to outsourced payroll vendor and monthly mandatory online submissions to government agencies (when necessary)
• Recruit and facilitate the hiring of qualified job applicants for open positions
• Collaborate with line managers to understand skills and competencies required for vacancies.
• Ensure onboarding and exit procedures are followed
• Assist with employee relations, retention and reward programs
• Manage employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Work closely with the Head of HR on the preparation of annual budgets, year-end accruals and in the preparation of monthly reports
• Provide assistance and support in the planning of staff events and company-wide initiatives

To be successful in the role, you will be an effective communicator who is empathetic, you believe building bridges for a collaborative work environment and will put in the effort to meet tight timelines.

Criteria

• A degree in Human Resource
• Certification in Compensation and Benefits will be an added advantage
• IHRP certified
• At least 5 years’ experience in the HR function with payroll responsibilities
• Working knowledge of SuccessFactors (SAP)
• Experience in the social service sector is preferred
• Willing and able to work in a fast paced environment

Attributes

• Resourceful
• Strong time management skills, able to prioritize work well
• Team player who enjoys communicating with people of all levels
• Desire to serve in a community care organisation to make an impact on lives

Are you looking to build your career in the community care space?

We are looking to hire purpose driven professionals who desire to serve and inspire others.

The Occupational Therapist (OT) in oncology and palliative care is an integral part of a multi-disciplinary team within a centre as well as in a home environment. You will facilitate and enable the client to achieve maximum functional performance, both physically and psychologically, in everyday living skills regardless of life expectancy. You will do this by making a comprehensive assessment, identifying life roles and activities (“occupations”) that are meaningful to clients, and addressing barriers to performing these activities. You will perform other professional duties associated with the care of the patient and work closely with family members and care-givers to ensure effective execution of prescribed therapy plans or programmes.

Key Responsibilities:

• Assess physical function, activities of daily living (ADLs), instrumental ADLs (iADLs) and psychosocial/behavioral health needs of the patient.
• Identify specific cancer related cognitive deficits affecting occupational roles, and providing compensatory training to successfully complete intended tasks.
• Focus on what is most important to the patient to accomplish, taking into consideration the available resources and support systems, as well as the environments in which the patient wants and is able to participate in. This includes aspects relating to work, rest, leisure and social activities.
• Ongoing screening and monitoring of performance deficits and improvements throughout survivorship to modify the ongoing multidisciplinary intervention plan to meet changing needs.
• Training on therapeutic range of motion exercises and modalities techniques to manage common cancer related impairments such as de quervain, trigger fingers and chemotherapy induced peripheral neuropathy
• Tailor an individualised lifestyle approach to allow participation in important roles such as parenting, managing the home and working. Strategies include, but are not limited to, conserving energy and managing fatigue; engaging in leisure activities; develop coping and problem solving skills.
• Develop and support the coping and caregiving skills of both the patient and the family/caregivers. Responsible for leading the decision-making process of selection, care and management of assistance aids and devices.
• Contribute to palliative and end of life care through maximising and facilitating:

- psychosocial/behavioural health;

- leisure and social participation (e.g. community outings);

- rest and sleep;

- caregiving; and

- optimising ADLs and iADLs (e.g. home modifications)

• Keep detailed and well-written records and other relevant documentation on patient’s activities and progress for patient evaluation.
• Create and provide accessible, efficient and seamless services including managing and developing his/her own clinical caseload.
• Develop and implement cancer rehabilitation initiatives related to occupational therapy in collaboration with the rehabilitation team, across disciplines and other relevant stakeholders.
• Contribute to the promotion of SCS cancer rehabilitation services and research initiatives and annual budgeting for disciplines related items
• Assist in training and supervising occupational therapists

Qualifications and Experience

• At least 5 years’ experience
• Degree in Occupational Therapy from an accredited university recognized by the Ministry of Health under the Allied Health Professions Act (AHPC)
• Full registration with AHPC
• Experience in working with cancer patients would be an advantage.
• Experience in congestive manual lymphedema drainage would be an advantage.

Competencies

• Processes oriented
• Good coaching skills
• Able to design new occupational rehabilitation initiatives

Attributes

• Able to extract issues from interactions/conversations with clients and families so that such matters can be looked into promptly by Rehab and Hospice Care teams.
• Able to effectively analyze, discuss with team mates and propose solutions to issues on hand
• Able to work effectively with doctors, nurses and other stakeholders in delivering optimal patient care and services
• Able to handle interpersonal challenges amicably

Languages Skills

• Bilingual and ability to communicate in local dialect is preferred

Skills

• Problem solving
• Excellent interpersonal skills and proven ability to work both independently and as a part of a multidisciplinary team.

Computer & Software Literacy

• Proficient in Microsoft Office applications
• Ability to use statistical packages effectively would be an advantage

What is in it for you?

• Family care leave
• Flexi benefits that include optical and dental care
• Performance bonus and AWS
• Additional contributions made to your Medisave account

Reporting to the Supervisor, you will play a pivotal role in ensuring all payables are accounted for and duly recorded. You will also play a supportive function in procurement and ensuring compliance with policies and procedures.

Key Responsibilities:

• Ensure independent checks on 3-way matches for compliance to policies
• Ensure timely payments are made and recorded
• Coordinate signatories for cheques and documents
• Responsible for maintaining vendor master file
• Oversee petty cash function, including disbursement and reimbursement process, and surprise count
• Responsible for Fixed Assets Management (including tagging and physical sightings)
• Facilitate banking-in of cheques.
• Where applicable, review SOP for compliance and recommend process improvement
• Support audit reviews and year-end processes
• Ensure completeness in system interfaces.
• Other Executive, Financead-hoc duties related the job function

Requirements:

• Possess a Diploma in Accounting or LCCI in Higher Accounting, its equivalent or higher.
• 3-5 years’ experience in Accounts Payables will be beneficial. Fresh graduates with a good learning attitude are welcome to apply.
• Experience in using SAP Business One (SAP B1) and TenderBoard would be an added advantage.
• Posseses good communication skills with a positive work attitude.
• Ability to multi task and meet reporting timelines.
• Has initiative, is detail oriented and completes tasks with accuracy.
• Analytical with critical thinking, problem solving and strong interpersonal skills.

Reporting to the Supervisor, you will ensure the smooth operations of the clinic, provide administrative support and ensure satisfactory call resolution i.e. calls are answered promptly and callers receive good services. You will manage queries, facilitate follow-up calls from respective departments and be involved in the promotion of clinic screening services. You may attend screening roadshows on occasion.

Key Responsibilities:

(a) Clinic admin support

• Fronts screening and assist in triage.
• Liaise with laboratory on patient results and ensure all cases are accounted for.
• Liaise with NHGD team on support for mammogram screening.
• Liaise with patients on their medical status.
• Prepare all patient results and letters for mailing.
• Collate daily screening numbers, prepare weekly and monthly reports.

(b) Correspondence with all vendors / service partners / patients & enquirers

• Liaise with labs, medical suppliers, NHGD and appointed vendors to ensure smooth operation.
• Ensure good governance i.e. adherence to procurement and payment SOPs.

(c) Call management & operations support

• Work with the respective departments to update website information, manage online enquiries and appointment bookings.
• Check franked mail and generate month-end usage report.
• Support promotional efforts of clinic services to CHAS clinics, social service agencies, corporations and community.
• Coordinate patient referral cases received from CHAS clinics and other organizations
• Support off-site screening or vaccination efforts when required.
• Assist with donations received and assist with managing donation box at reception counter.
• Attend to all calls with the aim of providing callers with one-stop resolution at all times without the need for escalation unless absolutely necessary.
• Obtain patient information for follow-up actions such as (but not limited to) screening clinic appointment bookings, query handling, liaison with SCS Departments for staff’s action etc.
• Explain eligibility criteria for screening provided at SCS and to provide guided alternatives to callers who do not meet screening eligibility criteria.
• Update relevant stakeholders info in SCS LEAP system e.g make appointment bookings, changes, or cancellation for eligible patients.
• Inform callers and assure them of SCS’ journey with patients and their families(where applicable)
• Attend to voice messages assigned to ensure callers are attended to within 2 working days.
• Attend to outbound calls assigned to ensure patients who are due for re-screening are contacted promptly to make appointment bookings.
• Attend to e-chat chatbot platform providing accurate responses to enquirers
• Work with volunteers who provide support to call management.
• Maintain and improve quality results by adhering to standards and guidelines, recommending improvement in procedures when required.
• Other tasks related to the Bishan Office operations may be assigned by reporting supervisor.

Criteria:

• At least 3 years in clinic operations.
• Call centre experience and/or familiarity with health screening and eligibility criteria is preferred.
• Well versed in Microsoft Office software – especially in MS Excel & Word.
• Effectively bilingual in English and Chinese (or dialect).
• Customer-focused and possesses strong communication skills with ability to work under pressure.
• Able to handle multiple tasks simultaneously.
• Ability to handle all calls and information with confidentiality and be familiar with PDPA requirements.
• Experience in matters related to cancer will be an advantage.
• Initiative to step up and help co-workers in times of manpower constrain.
• Able to contribute and work as a cohesive team.