Total 11 job vacancies by NRECA

Job Description

Position Summary:

NRECA’s Education, Training & Events team designs, delivers, and facilitates high-impact learning experiences and events—both online and in person--that empower cooperative leaders and staff to guide their organizations and communities into the future. The portfolio includes certification programs, a robust education curriculum of 100+ courses, leadership development programs, a trade show, thought leadership events and multi-day conferences.

Essential Duties and Responsibilities:

• Provides multi-level and cross-functional assistance to both on-site and online education programs designed to enhance the knowledge and effectiveness of NRECA member system directors and employees.
• Provides program support and front-line customer service and support by serving as a main point of contact for client inquiries about education and training programs
• Serves as primary host for online Education Program Manager, Education Services.
• Collaborates with the Education Program Manager, Education Services on growing our NRECA-hosted training events, such as ordering manuals, preparing event materials, communicating with members (phone and email), coordinating with registrar on production of name badges, scheduling and set-up of online training events providing real-time technical support during online training events, etc.
• Course Material Updates - Uses InDesign software to revise and update existing training course materials as directed by program managers (training will be provided).

Direct Reports to this Position:

N/A

Qualifications

Formal Education Required:

High School diploma or GED required, Associate's in any field preferred.
 

Experience and Certifications Required:

5+ years’ experience in providing administrative support related to training and conferences.
 

FLSA Status: Non-Exempt

Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):

• Excellent organizational, written, and verbal communication skills
• Ability to manage competing deadlines and multiple projects at various stages using effective organization skills and attention to detail.
• Ability to listen and interpret member needs, and de-escalate difficult member calls, while at the same time researching the issue and applying broad business and technical knowledge to meet the member’s satisfaction.
• Ability to work with a wide variety of people to foster cooperation in sharing information and materials.
• Ability to use training delivery and support systems such as event management systems, learning management systems, web conferencing and other online delivery platforms
• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.
• Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) in the day-to-day essential duties of the job.
   

Essential Physical Requirements: -

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

Position Summary:

Are you ready to be part of a dynamic, inclusive, and mission-driven insurance and financial services team? At NRECA, we cultivate and reward a commitment to delivering service excellence to our members every day.  Our culture emphasizes a strong sense of diversity, integrity and belonging, driven by our core values of collaboration, communication, creative problem solving, and accountability. The work we do to develop and administer industry-leading employee benefit plans and services is diverse and intellectually challenging, and the results help improve the quality of life for hard working Americans all across the country.  If you are motivated by mission and values, as well as competitive pay and outstanding benefits, then this is the place for you.

This position will function as a Benefits Digital Engagement’s business lead, primary representative, and single point of contact for management and analysis of NRECA’s 401(k) Plan, Retirement Security Plan and Group Benefits Program projects. Working under broad-level direction, leads the planning, execution and implementation of retirement and group plan-related projects within the Benefits Digital Engagement team, with an emphasis on digital enhancements. Leads multidisciplinary teams to address relevant business and/or systems issues.

Essential Duties and Responsibilities:

• Responsible for all aspects of the development and implementation of assigned projects within Benefits Digital Engagement and serves as the sole point of contact (management and analysis). Takes the project from original concept through final implementation, with input and guidance as needed from supervisor.
• Leads cross-functional and multidisciplinary program teams to address business and/or systems issues within Benefits Digital Engagement.
• Engages directly with senior stakeholders to identify projects and sets priorities for developing the ongoing administration of retirement plans and programs within the team.
• Defines, analyzes, and manages project scope, objectives, and efficiency. Establishes project deliverables and timeframes by defining the features of the activities or desired outcome of the projects. Manages the completion of those projects.
• Develops detailed work plans, schedules, project estimates, resource plans, and executive reports. Conducts project meetings and is responsible for tracking and analysis.
• Evaluates and prioritizes competing requirements. Ensures that the prioritization of work meets business needs and is appropriately positioned within overall I&FS development and implementation roadmap. Facilitates inter-departmental meetings to discuss potential dependencies.
• Ensures adherence to best practices and quality standards by establishing analysis methodology and documentation standards. Reviews project deliverables and recognizes, recommends and takes action to direct the analysis and solutions of problems.
• Responsible for the proper security and disposal of any confidential information that they may possess while performing this position’s job duties, in accordance with NRECA’s Personnel & Administrative Policy and HIPAA Privacy and Security Policies & Procedures Manuals.

Direct Reports to this Position:
None

Qualifications

Formal Education Required:
Bachelor’s degree in digital marketing, communications, product management, computer science or related field of study.



Experience and Certifications Required:

• 5 years of project/product management or business analysis related experience (preferably in an insurance, financial services, employee benefits administration or related digital field).
• Experience with Waterfall, Lean Six Sigma or Agile (e.g., SCRUM, Kanban, SAFe) in a business and technology environment.
• Experience with Microsoft Project (or similar project scheduling tool), FIGMA or Microsoft Visio (or similar diagraming tool), JIRA/Confluence (or similar tracking tool) and Microsoft Teams (or similar application sharing tool).
• Experience with projects related to the implementation of new features and/or functionality (such as tools/resources) on websites and mobile apps.
• Project Management Professional (PMP) certification preferred.

FLSA Status: Exempt

Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):

• Bachelor’s Degree with retirement and employee benefits designations/certifications.
  Master’s Degree preferred.
  Knowledge of Content Management systems (CMS) and ability to translate CMS concepts to all audiences. 
• Knowledge of SEO and Google Analytics.
• Ability to work collaboratively with others while documenting and following up on tasks.
• Ability to lead people and foster collaborative skills/consensus building while operating in a fast-moving environment.
• Ability to anticipate internal and or external business challenges and/or regulatory issues; recommends process, product or service improvements.
• Ability to manage competing deadlines and multiple projects at various stages of development using effective organization.
• Ability to perform and work on multiple tasks while being flexible and able to cope with changing conditions/policies/procedures in a fast-paced and sometimes intense working environment, while staying productive and maintaining a high level of accuracy.
• Ability to define issues, establish facts and draw valid conclusions and apply to work environment.
• Ability to be persuasive, negotiate, and collaborate with individuals at all levels throughout organization.
• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.
• Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) and to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment.
• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country.  NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence.  As a “best place to work” employer, we operate with integrity, transparency and a spirit of innovation.

We are looking for a talent individual to join our Government Relations team that advocates on behalf of NRECA members on federal legislative and regulatory matters and in national policy forums and develops and trains our grassroots to impact policies at the federal, state and local level. 

Position Summary:

The position provides administrative support to VP, Regulatory Affairs, as well as supporting projects and individuals throughout the Regulatory Affairs work unit. Manages the day-to-day meeting and travel schedules of the Vice President, schedules meetings with internal and external parties, drafts and proofreads correspondence, processes expenses reimbursements, processes invoices, and completes other administrative tasks as required. Supports the policy advocacy efforts of the Government Relations team through analyzing research topics that may impact NRECA’s electric cooperative members.

Essential Duties and Responsibilities:

• Provides executive-level support and handles confidential matters with discretion for the VP of Regulatory Affairs including drafting and editing communications, correspondence, etc.
• Independently manages daily administrative and operational projects for Government Relations team, maintains calendars, schedules travel arrangements, and prepares and submits expense reports. Coordinates professional staff to ensure NRECA representation at various meetings and conferences.
• Under guidance from Directors, assists the Government Relations team with policy work, providing analysis and feedback of pending legislation and regulatory action which may impact electric cooperative members. Conducts research on legislative and regulatory topics of interest to electric cooperatives.
• Plans and coordinates unit meetings with others in Association and with external audiences, including preparing agendas, coordinating logistics, reserving meeting rooms, ensuring appropriate set ups, ensuring that appropriate people are attending, audio visuals, and food and beverage. As requested, develops draft presentations, edits and refines PowerPoint presentations and handouts for meetings and assembles materials to be distributed for the meetings.
• Maintains ongoing knowledge of NRECA issues, department work priorities and resolutions and supports and participates in Regional and Annual meetings as assigned. Acts as staff resource for technical support and skills development for new administrative staff.     
• Supports and participates in assigned annual conferences as applicable, including staffing registration area, participating in preparation of materials and other duties as assigned. Completes administrative processes required for all stages and aspects of assigned annual conferences, as applicable based on assigned unit.
• Performs document and materials management functions, including posting to the department’s web pages and Share Point sites, shelving and organizing of the GR Libraries to keep the periodical collection organized and current, processing check requests and invoices and ordering office supplies.
• Serves on committees and attends meetings as the departmental representative, as requested.

Qualifications

Formal Education Required:

High School diploma or GED Required. Bachelors degree preferred.
 

Experience and Certifications Required:

3+ years experience as an administrative assistant working for mid-to-upper level executives.

Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):

• Interpersonal skills, member service orientation and ability to work in a team environment.
• Ability to perform and work on multiple tasks while being flexible and able to cope with changing conditions/policies/procedures in a fast-paced and sometimes intense working environment, while staying productive and maintaining a high level of accuracy.
• Ability to prioritize conflicting needs, escalate when necessary and reprioritize and required.
• Ability to handle matters expeditiously, proactively, and with successful follow-through, often with deadline pressures.
• Ability to work well within a team of professionals.
• Ability to identify opportunities for improvement and make constructive suggestions for change as demonstrate by prior work experience. Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.
• Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) and to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment.
• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

Position Summary:

Conducts research analysis on issues related to energy, cybersecurity, and federal funding more broadly through the Department of Energy (DOE) and the United States Department of Agriculture (USDA) and other agencies as needed. Works on the execution of federal funding grants as well as the development of new federal funding proposals.

Essential Duties and Responsibilities: 

• Works with NRECA’s subject matter experts (SME) on renewable energy, distributed generation, energy storage, microgrids, cybersecurity, and other areas as needed. Develops subject matter expertise on energy and the cooperative market as well as in operational and information technology related to cybersecurity for utilities.
• Conducts primary research and drafts technical papers. May contribute to member engagement in specific areas and partner with NRECA associate members and the industry for support and endorsements. Participates in exploring program and project partnerships with industry stakeholders, including national laboratories and federal government agency executives, senior advisors and project managers with funding authority. 
• Participates in research project performance, budgets and compliance with reporting requirements.
• Works directly with members and industry stakeholders during the research design and supports the pursuit of mutually beneficial opportunities and collaborative efforts, including but not limited to: external funding agencies, such as the Department of Energy (DOE), vendors and other partners (EPRI, TVA, National Labs, universities, federal agencies). 
• Uses technical information to advise on trends for the technical direction of the industry with key stakeholders; helps with defining NRECA research and position on technical issues; and represents co-op interests. Participates in NRECA’s efforts to supporting the industry dialogue by conveying technical insights and research results and engaging the network at industry and NRECA meetings, statewide meetings, national conferences, etc. May communicate project learnings through technical papers on emerging technologies and analysis of technical and business conditions, and participation in NRECA webinars, podcasts and other outreach. 
• Assists with member engagement through preparation of engagement scripts, conducting telecommunications and electronic communications with members, including identifying their interests and activities in the federal funding initiatives. May present at member events including individual cooperative meetings, statewide meetings and other conferences.
• Creates technical content to support NRECA’s Education and Training, Communications, Government Relations, Touchstone Energy Cooperative and Associate Member efforts. 
• Contributes to support, advice and may make recommendations to participating co-op representatives to frame use of research, new research, develop new research concepts, and provide technical research reviews. Reviews research products.
• Monitors industry developments and stays abreast of pertinent regulations and political dialogue to input into forecasts of changes in standards for distributed energy resources and to identify research opportunities. Contributes technical concepts to support business development, funding applications, and contracting for applicable research projects. 

Direct Reports to this Position:

None
 

Qualifications

Formal Education Required:
Bachelor’s degree in a relevant field such as energy/environmental policy, economics, cybersecurity, engineering, or a similar discipline related to energy policy, innovation, energy modelling, cybersecurity or environmental social science or equivalent experience.

Experience and Certifications Required:
2+ years of experience in economics, energy, or environmental policy analysis (relating to energy supply, renewal energy and consumption), or power engineering, and/or cybersecurity is preferred. 

FLSA Status: Exempt

Knowledge, Skills and Abilities Preferred (as demonstrated by prior work experience):

• Knowledge of the structure and operations of electric cooperatives.
• Knowledge of the operations of the electric industry and the market fundamentals driving change in the industry.
• Analytical skills to process and interpret complex data sets related to both energy and cybersecurity.
• Research skills to stay informed about emerging trends, technologies, and threats in the energy and cybersecurity domains.
• Writing skills for preparing reports, documentation, and other forms of communication.
• Ability to continue learning and staying updated on the latest developments in energy and cybersecurity.
• Ability to apply knowledge and analytical methods to examine how proposed legislation or regulatory changes related to wholesale electricity markets, renewable energy, distributed energy, electric system reliability, energy efficiency, demand response and retail rates will impact rural electric cooperatives and their members.
• Ability to manage competing deadlines and multiple projects at various stages of development using effective organization skills and attention to detail.
• Ability to lead highly visible multidisciplinary project/program teams or initiatives and provide leadership as the authority in a specialized field.
• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.  Additionally, the ability to communicate complex technical concepts to non-technical stakeholders.
• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.
• Ability to improvise strategies to analyze new fields of data with short turnaround.
• Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) and to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

Position Summary:

Leads, coaches, supervises and sets strategy for the Operations Command Center (OCC). Oversees the round-the-clock monitoring of NRECA critical systems, as well as the IT Help Desk. Ensures the end users are met with white-glove technical user support. Responsible for computer, phone, tablet, and related asset management; analysis and management of voice and data communication invoices and contracts; and management of implemented mobile phone services. Supports the preparation of a multimillion-dollar IT Service Management budget and manages to that budget. Promotes an excellent customer service attitude among staff.
 

Essential Duties and Responsibilities:

• Leads the IT Help Desk Team with the goal of providing exemplary customer engagement in 100% of interactions. Creates and maintains an onboarding process for new Help Desk analysts. Develops Help Desk engineer work queues and dashboards that roll up to managerial and executive-level reporting. Continuously identifies trends within Help Desk tickets to direct automation, process or training efforts.
• Leads the IT Operations Command Center (OCC), responsible for 7x24x365 monitoring of NRECA applications and services.
• Creates, supports and maintains strategies for the IT Help Desk and OCC. Develops roadmaps for the IT Help Desk and OCC to focus on specific improvement areas on a quarterly basis.
• Establishes a roadmap for ServiceNow enhancements to improve and automates processes for enhanced customer satisfaction.
• Drives documentation of all work processes that occur more than once to promote consistency and repeatability. Defines and enforces SLAs and OLAs.
• Looks for opportunities to establish and expand structures that support customer self-service and automation of routine service requests, including through implementing the use of AI chatbots and through ServiceNow automation.
• Acts as a thought leader, identifying better ways to work and bringing expertise in the areas of ITSM, Operations and Monitoring, and Help Desk. Collaborates with internal stakeholders to create monitoring and escalation agreements on an application-by-application basis.
• Modernizes Problem Management processes and creates change management process that fit within IT’s DevSecOps culture .
• Implements organizational change management practices on large changes such as OS updates.
• Creates and supports process for Major Incident resolution (Sev1 and Sev2 Incidents).
• Creates end user training framework to educate users on technical issues such as using OneDrive vs SharePoint.
• Responsible for the proper security and disposal of any confidential information that he or she may possess in the course of performing this position’s job duties, in accordance with NRECA’s Personnel & Administrative Policy and HIPAA Privacy and Security Policies & Procedures Manuals.

Direct Reports to this Position:

• 2 Level Three Desktop Engineers, 1 Help Desk Supervisor, 4 Onsite Help Desk Engineers (Contractors) (Arlington Office)
• 2 Onsite Help Desk Engineers (Lincoln Office)
• 1 Customer Service Specialist and 5 Level One Help Desk Engineers (Contractors) (Remote)

Qualifications

Formal Education Required:

Bachelor’s degree in Information Technology or related field.
 

Experience and Certifications Required:

• 12 years of progressive experience in IT Service Management to include Help Desk/End-User Support, Infrastructure, planning and deploying solutions and supporting Events and Promotions.
• Significant experience in working alongside executive-level management.
• Experience with managing a Help Desk in a staff augmentation contractor model, where 100% of staff performance is internally owned by NRECA (i.e., not a traditional "managed service" model).
• Experience with creating an RFP, selecting and onboarding a vendor, and holding them accountable to SLAs.

FLSA Status:  Exempt

Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):

• Knowledge of ServiceNow, including automation.
• Ability to lead people and foster collaborative skills and consensus building while operating in a fast-moving environment as demonstrated by prior work experience.
• Ability to communicate in terms of business value and/or risk.
• Ability to build and sustain a high-performing team with an appreciation and interest in building and sustaining strategic relationships with key internal decision makers, members, staff and the public..
• Ability to manage projects, including identifying all minor details required for complex changes, such software management system implementation. 
• Ability to negotiate with internal clients and vendors to resolve conflicts while fostering positive relationships and building trust.
• Ability to provide a “white glove” level of Help Desk experience and customer service/experience.
• Ability to think strategically and identify areas of improvement.
• Ability to "roll up sleeves" and address any needs from VIP clients.
• Passion and ability for mentoring and teaching Help Desk staff, capable of identifying when a staff member is unfit for the role and swiftly addressing it.
• Understanding of reporting and how critical metrics drive behavior and customer satisfaction.
• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.
• Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) and to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment.
• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

The National Rural Electric Cooperative Association (NRECA) is a national non-profit trade association representing the interests of more than 900 consumer-owned cooperative electric utilities serving over 40 million people located in 48 states. As part of its network, NRECA sponsors and administers a nationwide family of large employee benefit group health and retirement plans for employees of participating employers, including Defined Benefit Plans and Defined Contribution plans with nearly 3,000 individually designed plans. NRECA employees are united by our mission, inclusive culture, collaborative workplace, and commitment to service excellence. 

Summary of Position

We are looking for a strong customer service tech-savvy team member to serve programs related to Group and Retirement plan compliance. To engage and collaborate with departments across NRECA in the monitoring and management of Benefits Compliance Information Technology initiatives and projects. Serve as a technical resource to cooperatives and internal staff regarding Benefits compliance policies and procedures, systems, and data resources.

Key Responsibilities 

• Lead small-medium projects related to changes in legislative rules and regulations, technical updates, or business practices that impact current systems and processes.
• Collaborate with Information Technology staff to develop, maintain, and enhance multiple systems and data resources including, Compliance Database, 401(k) recordkeeping system, SharePoint, member website, and Task Source.
• Oversee and manage UAT efforts related to IT project work for Group and Retirement, ensuring issues are resolved and resolution is timely.
• Review, monitor, and evaluate data, functionality, and infrastructure to ensure all activities are accurate and efficient and that automation is working as expected.
• Participate in compliance communications on a wide variety of topics and respond to inquiries from both member cooperatives and internal operations staff.
• Serves as a technical resource for ActiveDocs, program in place to manage core Group and Retirement documents.
• Manages extensive text and logic changes often subject to tight deadlines.

Direct Reports to this Position:

None

Qualifications

Required Qualifications and Skills  

• Bachelor’s degree in business administration or a related field or an equivalent combination of education, and training.
• At least 2-5 years applying general plan benefit knowledge; completion of related industry-sponsored retirement administration courses, i.e., ASPPA, CEBS a plus.
• At least 1-3 years of project management and analysis experience.
• Training or knowledge of Project Management methodologies and terms such as Agile, Waterfall, Scrum, and Story are a plus.
• Ability to apply general knowledge of ERISA, IRS, and DOL regulations and laws related to the defined contribution and defined benefit plan administration.
• Ability to successfully conduct business research, elicit and effectively translate requirements, analyze, design workflows, and oversee testing for projects with competing deadlines and priorities.

Preferred Qualifications

• Experience in the Retirement/Group Health industry, drafting acceptance criteria, project management experience, tech-savvy and comfortable leveraging technology.

FLSA Status:  Non-Exempt

Essential Physical Requirements:

• Requires close visual acuity to perform activities, such as: preparing and analyzing data and figures; transcribing and writing; viewing a computer terminal; and reading details.
• Requires ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

Associate, Retirement Plan Distributions

NRECA is a unique national trade association providing advocacy, financial services, and business support services to over 900 consumer owned electric cooperatives across the country.  NRECA employees are united by our mission, inclusive culture, collaborative workplace, and commitment to service excellence.  As a “best place to work” employer, we operate with integrity, transparency, and a spirit of innovation.

Department Summary

Are you ready to be part of a dynamic, inclusive, and mission-driven insurance and financial services team? At NRECA, we cultivate and reward a commitment to delivering service excellence to our members every day.  Our culture emphasizes a strong sense of diversity, integrity and belonging, driven by our core values of collaboration, communication, creative problem solving, and accountability.

The work we do to develop and administer industry-leading employee benefit plans and services is diverse and intellectually challenging, and the results help improve the quality of life for hard working Americans across the country.  If you are motivated by mission and values, as well as competitive pay and outstanding benefits, then this is the place for you.

Position Summary

We are searching for an entry level Associate who has great telephone customer service experience and wants to take care of our members and their retirement plan needs. We need someone to take phone calls and respond to emails about the member’s retirement plan needs, assume basic processing work of retirement distributions, and has a strong desire to learn more about retirement plans, practices, procedures, and business systems.  

FLSA Status

Non-Exempt

Qualifications

Required Qualifications and Skills  

• One-year experience in a retirement plan industry or in the insurance and/or banking industry. 

• Experience answering telephone calls and email requests using excellent telephone customer service skills.  

• Excellent communication skills (verbal & written).

• Ability to effectively multi-task while taking member calls.

• Ability to effectively interact with others and work in a team environment.

• Ability to learn new processes and systems.

• Must be able to work 8:15 – 5:00 p.m. onsite during training, and on a hybrid work schedule (2 days in the office 3 days at home), post-training, 100% remote work isn’t an option. 

Preferred Qualifications

• Associate degree in business, finance, or accounting, preferred.

• Experience processing retirement distributions.

• Knowledge of defined contribution and defined pension plan administration.  

Essential Physical Requirements

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.

• This job is sedentary work, and the worker sits most of the time; therefore, the job is rated for light work.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country.  NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence.  As a “best place to work” employer, we operate with integrity, transparency, and a spirit of innovation.

Summary of Position

The IAM Engineer supports Identity and Access Management (IAM) tools, enhance processes, and improve policies related to user access and identity management and is responsible for delivering enterprise-wide Identity, Access, Directory and Authentication Services with capability to support Cloud and On-Prem Application services. THIS IS A HYBRID POSITION, located in Arlington, VA.

Key Responsibilities

• Provide technical leadership to a team of engineers to ensure successful delivery of IDP and IAM projects.
• Design, implement and maintain identity and access management solutions using Okta, Ping, Azure AD, OAuth, OIDC, SAML, Header-based authentication, SiteMinder (if available), LDAP, SCIM, e-directory, and other relevant technologies.
• Serve as a subject matter expert on authentication services, providing guidance and technical leadership to team members.
• Evaluate and recommend new IDP and IAM technologies and solutions that will help meet business needs.
• Ensure compliance with company and industry security standards and policies.
• Implement automation to streamline and improve identity management processes.
• Troubleshoot and resolve identity and access management issues
• Familiarity with DevOps tools and a mindset to promote a culture of automation Fostering Innovation and Automation: Developing and/or supporting the introduction of new and improved methods, products, procedures, or technologies
• Manage Applications Credentials, User Access Policy Management
• Troubleshoot MFA and Single-Sign on issues with Ping, Azure AD
• Assist application teams through the SDLC process (including requirements gathering, configuration, testing to integrate applications/systems with AM and PAM solutions)

Qualifications

Required Qualifications and Skills  

• 8+ years experience in a technical role such as security, network, systems, or software engineer with at least 5 years focused on IAM
• 8+ years of experience engineering IAM solutions in AWS, Azure, or a large scale IDP implementation (Okta, Ping, etc)
• Working experience with SSO domains realms, rules, responses, and policies is expected with a minimum of 5 years of implementation experience with SSO and federation using SAML, OAuth, OIDC, Federation, APIs as well as experience with automating provisioning and deprovisioning access solutions
• Integration experience with SAML, OpenID Connect, Oauth, passwordless authentication, Multi Factor Authentication
• User directories: Understanding of LDAP, Virtual Directory Services, Directory Services, and Active Directory
• Experience must be at an Architecture Senior Engineering level with a proven record of designing and deploying complex systems for large enterprise level organizations

Formal Education Required:

Bachelor’s Degree in Computer Science, Information Systems, Systems and Technology, Business Administration, or related field.  Master’s degree preferred. 

Preferred Qualifications

• Experience with most standard Authentication protocols (Eg.: OAuth, OAuth2, OIDC, WS-Fed, WS-Trust, SAML, LDAP, SCIM) is required

Essential Physical Requirements 

• Requires close visual acuity to perform activities, such as: preparing and analyzing data and figures; transcribing and writing; viewing a computer terminal; and reading details
• Requires ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

NRECA International implements electrification programs and projects to improve the quality of life in rural communities and developing economies.  Since 1962, NRECA International has empowered more than 160 million people worldwide to improve their quality of life by providing them access to safe, reliable, and affordable electricity. 

Position Summary:

The Cooperative Development Specialist will provide training, technical assistance and mentoring to newly formed rural electric cooperatives established by the Zambia Electric Cooperative Development Program (ZECDP) that has been underway in Zambia since 2021. The Cooperative Development Specialist will direct all cooperative training, technical assistance and mentoring activities, working in direct collaboration with the ZECDP Community Organizational Specialist and with team members from the Zambia Rural Electrification Authority.

The Specialist will draft policies, procedures, training curricula and guidelines to memorialize ZECDP support to newly established electric cooperative businesses in Zambia. The Specialist will collaborate with the Zambia Department of Cooperatives (Ministry of Commerce, Trade and Industry) to transfer knowledge, build capacity and to support Department of Cooperatives knowledge and understanding of electric cooperatives and their training and oversight requirements. The Specialist will also collaborate with NRECA International team members in the home office to arrange training and technical assistance programs for ZECDP-sponsored cooperatives with respect to board, management and employee training activities. The Specialist will also work with ZECDP team members to develop training programs for productive uses of electricity and other training themes that relate directly to cooperative functionality.

The Electric Cooperative Development Specialist position is located onsite in Lusaka, Zambia and will: 

• Draft policies, procedures, training curricula and guidelines to memorialize ZECDP support to newly established electric cooperative businesses in Zambia. Collaborate with the Zambia Department of Cooperatives (Ministry of Commerce, Trade and Industry) to transfer knowledge, build capacity and to support Department of Cooperatives knowledge and understanding of electric cooperatives and their training and oversight requirements
• Collaborate with NRECA International team members in the home office to arrange training and technical assistance programs for ZECDP-sponsored cooperatives with respect to board, management and employee training activities. The Specialist will also work with ZECDP team members

Essential Duties and Responsibilities:

• Serve as the Cooperative Development Specialist for ZECDP in Zambia, reporting to the ZECDP Program Manager and collaborating with other ZECDP team members to develop training programs for productive uses of electricity and other training themes that relate directly to cooperative functionality.
• Partner with the Rural Electrification Administration (REA) to develop an internal training program to guide REA interactions and support for newly formed rural electric cooperatives that are supported by REA investment.
• Develop semi-annual and annual work plans that will be presented to the ZECDP Program Manager for review, modification and approval.

Direct Reports to this Position:

• ZECDP local employees as assigned by the ZECDP Program Manager

Qualifications

Formal Education Required:

Bachelor’s degree in business, public policy or non-profit management. Master’s degree preferred

Experience and Certifications Required:

Ten years of experience in community organization or cooperative development. 

Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):

• Knowledge of banking operations and specifically, agricultural loan program management.
• Ability to effectively interact with others and work in a team environment and providing follow-up when needed.
• Ability to manage competing deadlines and multiple projects at various stages of development using effective organization skills.
• Ability to be persuasive, negotiate, and collaborate with individuals at all levels throughout organization. demonstrated by prior work experience.
• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.
• Ability to use Microsoft Office tools (Excel, Word, Outlook, PowerPoint) and to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment.
• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

NRECA International implements electrification programs and projects to improve the quality of life in rural communities and developing economies.  Since 1962, NRECA International has empowered more than 160 million people worldwide to improve their quality of life by providing them access to safe, reliable, and affordable electricity. 

Position Summary:

NRECA International was awarded the Zambia Electric Cooperative Development Program (ZECDP) the objective of which is to Increased access to electricity service through development of viable electric cooperative enterprises in rural areas of Zambia.   NRECA International was more recently awarded a complementary USAID grant called the Zambia Gender Equity and Equality Action Program (GEEA). GEEA is intended to Increase participation of women in electric cooperatives in Zambia.  Funded by USAID, NRECA intends to establish a productive use loan fund with GEEA support to finance electrical tools and machinery for women-owned businesses in Zambia.  

The Agricultural Finance & Productive Use Manager is based onsite in Lusaka, Zambia and will: 

• Oversee the design and implementation of the productive use loan program.  The Manager will work, to identify and develop a relationship with a local banking institution through which productive use loans can be managed; as well as coordinate with ZECDP team members to promote and implement the productive use loan program. 

• Draft a productive use program business plan and will work with local financing institutions and donor program directors to solicit financial contributions to the productive use program.
• Identify and collaborate with institutions in Zambia that provide business skills development training to channel training resources to productive use loan recipients.

Essential Duties and Responsibilities:

• Develop a business plan for the GEEA Productive Use loan fund.  T
• Develops a portfolio of potential productive use loans and identify equipment and machinery that can be purchased with loan proceeds by productive use loan participants working in collaboration with ZECDP team members.
• Partner with rural credit agencies and institutions to establish a productive use loan program to extend credit to qualified borrowers who are identified and certified by ZECDP team members.
• Responsible for the proper security and disposal of confidential information that may be used and overseen in the course of performing the duties and obligations for the GEEA productive use loan program activities.

Direct Reports to this Position:

• GEEA local employees as assigned by the ZECDP Program Manager

Qualifications

Formal Education Required:

Bachelor’s degree in business or management or related field.

Experience and Certifications Required:

• Five years of progressive professional experience
• At least 3 years prior experience in Agricultural Finance or Microfinance.
• At least 5 years prior international experience required. 
• Coop experience required   

Knowledge, Skills and Abilities Required:

• Knowledge of banking operations and specifically, agricultural loan program management.
• Ability to effectively interact with others and work in a team environment and providing follow-up when needed.
• Ability to manage competing deadlines and multiple projects at various stages of development using effective organization skills.
• Ability to be persuasive, negotiate, and collaborate with individuals at all levels throughout organization.
• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.
• Ability to use Microsoft Office tools (Excel, Word, Outlook, PowerPoint) and to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment.
• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.

Job Description

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country.  NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence.  As a “best place to work” employer, we operate with integrity, transparency and a spirit of innovation.

Summary of Position

We are looking for an infrastructure automation engineer who has a solid background in the Service Now platform.   We want someone who has experience in and wants to have full lifecycle responsibilities to include customer outreach as well as product support.  

You will analyze, design, automate, integrate, implement, deploy and operate as well as support our Service Now platform and integration with IT infrastructure platforms. 

We are an infrastructure as code shop and automation will include proactive identification and execution of enhancements and provide strategic input into our roadmaps and improvement plans for the Service Now platform.  

Furthermore, we will need you to stay abreast of new features and functionality and play a key role in driving continual improvement; ensuring operational integrity; integrations; auditability, data maintenance; oversight of discovery processes and schedules.

NRECA has a DevSecOps culture and practices. Our success is results driven by providing the highest levels of security, reliability, and availability in support of our business and IT partners. THIS IS A HYBRID ROLE LOCATED IN ARLINGTON, VA REQUIRING A ONE DAY MINIMUM IN THE OFFICE.

Key Responsibilities 

• Provide full product development lifecycle on the Service Now platform to include integrations with other systems.
• Collaborate with other internal teams and serve as a trusted business and technical adviser.
• Take ownership of tasks and resolves system performance bottlenecks in a timely manner.
• Develop and proactively engage in designs, coding, and other changes with immediate and extended team members in a collaborative manner.
• Develop and enhance process and procedures to include documentation and training.
• Works with team members to improve platform functionality and integrations.

Qualifications

Required Qualifications and Skills

• Bachelor’s Degree in Information Technology, or related field
• ServiceNow Certified System Administrator with 3 + years of experience in IT operations management, including CMDB, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors and ITSM.
• Full lifecycle experience from requirements to design to coding to testing to deployments
• Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO
• 5 years of experience with programming/scripting language/tools
• Strong communications, written and oral with excellent interpersonal, teamwork and customer service skills
• Strong problem solving and analytical skills

Preferred Qualifications

• Experience in object-oriented programming and/or agile development
• ITILv3 or ITIL4 Foundations Certification

Essential Physical Requirements 

• Requires close visual acuity to perform activities, such as: preparing and analyzing data and figures; transcribing and writing; viewing a computer terminal; and reading details.
• Requires ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.