This role will support the business objectives of MullenLowe Singapore through the management of all core HR operations processes and policies. The HR executive supports the Senior HR Executive to manage HR activities for all employees and is responsible for all general HR administration as well as talent acquisition as required.

Key Responsibilities:

• Coordinate the administration of all HR operations activities. Support in managing employees’ entire lifecycle within the company from onboarding to offboarding.
• Maintain HR records and employee data in various HR systems.
• Assist in foreign employees’ work passes application, renewal and cancellation.
• Assist in preparation of various HR letters, including contracts, certificates, confirmation letters, etc.
• Support and assist in monthly payroll process.
• Assist in employees’ tax submission including foreigner tax clearance and annual tax submission to IRAS.
• Support and administer government related funds/claims submission, e.g. MINDEF, Maternity compensation, etc.
• Assist in preparation of HR reports.
• Assist in training and development projects for the agency.
• Be part of the employees’ engagement team and support in preparation and execution of related activities
• Coordinate the agency recruitment process in conjunction with HR Director
• Support the implementation of various initiatives and projects

Skills & Experience:

• Excellent verbal and written communication skills in order to communicate with multinational network individuals as well as the local agency.
• Experience of working in an agency/communications environment will be a plus

Attributes:

• Meticulous and patient
• Excellent work ethic and grounding of discretion and confidentiality.
• Quick thinking and comfortable in a creative setting and a fast-paced environment where each day brings new challenges and rewards.
• A self-starter; happy to pitch in to the day-to-day necessary tasks and prioritise long-term projects.
• A good team player and willing to learn

Education:

• A diploma or degree in Human Resources Management or related field
• Relevant HR experience, including internship, would be an advantage.

Focus:

The spirit of this role is about the hunger, passion and drive to succeed in advertising client servicing. It requires enthusiasm, dedication, a proactive and inquisitive manner, resilience, attention to detail, reliability, a willingness to learn and an openness to get involved in all aspects of account management support.

The accounts are fast paced and the workflow is a constant stream of creative development, animatic production, stakeholder management & TV and digital production. Succeeding can offer you great career opportunities Account Management.

Key Responsibilities:

• Supporting the team in preparing materials for meetings – scripts, Client presentations, creative references, and status reports.
• Working on the production of animatics / digital assets / TVCs, liaising with the Creatives, Planners and TV producers.
• To be responsible for producing Cost Estimates for approval with Client and managing with Finance.
• Managing the team priorities and diaries to help manage projects and meetings with the Clients.
• Ensuring that there is a clear communication of what is happening amongst the Agency team.

Skills & Experience:

• At least 1.5 – 2 years’ experience in an agency.
• Experience in FMCG a plus.
• Exceptional communication skills (both written and verbal) in English.
• Experience working directly with clients on the phone / email / face to face meetings.
• Ability to work collaboratively with a multi-disciplinary team.Ability and confidence to form good relationships with both internal and external (3rd party suppliers) departments.
• Be confident to run the day-to-day finance of each project assigned.
• Experience in solely running small projects from start of brief to final delivery – e.g. Key Visuals / Animatic (with line manager overseeing).
• Analytical skills in understanding matter at hand, especially in order to run the smoothness of projects with key functions.
• Experience handling multiple projects at one time and keeping calm under pressure / seeking out solutions.
• Good attention to detail, accuracy and organized, able to multi-task / prioritize actions on a daily basis.
• Strong knowledge of Excel, PowerPoint and other Office tools.
• Basic editing, subtitling/relevant program skills a plus.
• Self –motivated, strong desire to learn.
• Passion for building brands and particular interest in digital communication.
• Flexible with working hours – including some occasional late nights.
• Team player who likes to work in a fun, highly motivated team, and keen to participate in social events

Focus:

To be in account leadership at MullenLowe Singapore is to champion creativity. It drives us, and we understand it as the most important source of business growth.

We approach the world with positive dissatisfaction—a potent blend of optimism and hunger for improvement.

We're thrilled by possibilities but refuse to settle, knowing there's always more to be done. It's about constantly raising the bar, seizing opportunities, and driving relentless progress

We’re committed to belonging — building a space where employees of all identities, outlooks, and experiences do not need to sacrifice who they are to exist in our workplace.

So we expect our people to show up, collaborate and play a role in the agency culture.

As an Account Manager, we look to you to proactively deliver the best solutions that MullenLowe can offer.

You will manage the day-to-day demands of your clients and you are expected to have a strategic mindset that stays constantly curious about how to find business growth through creativity.

Key Responsibilities:

• Management of the day-to-day client activities
• Growing the size of clients assigned by upselling and cross selling
• Accurate status and financial reporting internally
• Developing and planning creative campaigns relevant to your clients and their brief
• Assisting on new business pitches when required
• Support in strategic research
• Managing 3rd party suppliers negotiations

Skills & Experience:

• Experience owning and managing client relationships without needing constant senior supervision
• Put together a strategy presentation alone and presented it to client in a convincing manner
• A good understanding of the social media universe and key platforms
• Demonstrated to be a proactive team player
• Outstanding organisational skills and the ability to handle multiple projects simultaneously while meeting deadlines
• Sold an inspiring idea before
• Willingness to belong to an agency culture driven by creative ambition

About MullenLowe Group :

MullenLowe Singapore is a global agency that is part of the InterPublic Group (IPG). As part of the global MullenLowe Group integrated marketing network with a presence in over 55 markets, we lead the origination of creative work for 3 global brands. The agency’s specialisms include brand strategy, creative content development, performance analytics, communications planning and through the line advertising.The Singapore Agency of the Year 2022 at Spikes Asia, Creative Circle Awards, Adfest and highest awarded agency at the Effies and WARC awards, we have also mentored the past two Singapore Copywriters of the Year and Art Director of the Year. We have a wide range of clients, including Unilever (9 brands with work spanning across 105 countries), Citibank, the Republic of Singapore Navy, Land Transport Authority, Sentosa, Harley Davidson, Bumble, Lazada, and more.

For more information, visit us at singapore.mullenlowe.com or follow us on Instagram@mullenlowesg and LinkedIn.

Focus:

We believe digital transformation is delivered through designing exceptional customer experiences.

We are passionate about understanding people and the opportunity they create. We use the power of design to solve problems that positively impact customers and businesses.

Collectively what we do could be called lots of different things but really, we’re a group of smart, creative people who deliver end-end solutions with data, strategy, design and technology.

Our approach is simple. Identify the fundamental business problem, understand the customer, and design beyond digital re-invention. By doing so we help clients prepare today for the customer of tomorrow.

With us, you’ll enjoy working in an ego-less environment with people passionate about thinking, designing and building products and services that people find helpful, convenient and exceptional.

The role:

MullenLowe is looking for a Technical Project Manager on freelance basis to oversee day-to-day operations of technical projects.

The role requires creating and maintaining project plans, task assignments, directing and monitoring work efforts, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.

This role requires working collaboratively with cross functional teams in the agency and with local and overseas partners to ensure a seamless project management process.

You must have the ability to maintain the broad vision required for leading the project, including strategic thinking and leadership from beginning to end, as well as the talent for overseeing all the small details that add up to fulfilling our commitment to client satisfaction and project requirements.

Key Responsibilities:

Manage the oversight of day-to-day project activities, ability to assess and call out risk at each project phase and chair project management team meetings

· Tracking of key project milestones and maintaining project plans and/or resources to meet the needs of project

· Act as an advisor to the client and working with technical team in building the overall technical solution and fine tune the solution to fit the client's requirements

· Engage and participate in project deployment and post go-live support

· Produce different type of performance reports for management which can include project status, project health, resource availability and risks reports

· Document creation/management responsibilities

· Organizing meetings, setting right agenda, recording outcomes and tracking open items to closure

· Conduct project post mortem to evaluate and ensure all successes, failures are captured and how to prevent them in future

Skills & Experience:

· At least 5 years of experience in managing web development projects

· Experience in delivering mid-to-large scale Sitecore projects with excellent knowledge of technical terminologies and processes

· Excellent knowledge and expertise in the use of project management methodologies, risk management and change management techniques

· Proven track record in a client-service environment including exposure to clients and ability to lead project teams

· Proficient in JIRA and Smartsheet as project management tools

· Fluency in English

· Excellent written and verbal communication skills

· Good analytical abilities, attention to details and a good problem solver

GOOD TO HAVE

· Understand cloud computing such as Azure and AWS

· Candidates with developer background and/or formal project management certification would have added advantage

PERFORMANCE METRICS

· 60% project delivery on time and on budget

· 40% uphold the project management principles and processes

· Client satisfaction (surveys, conversations, feedback)

· Team satisfaction (surveys, conversations, feedback)

Focus:

We believe our best work as an agency is yet to come and this role needs to help us createit.

Key Responsibilities:

• Plays a key role in creating our best work: we constantly need new thinking and ambition to create ideas that get noticed and are remembered.

• Consistently Drives Brand Strategy: Takes an enduring role in shaping the brand's strategy, viewing the strategic aspect as an ongoing consultancy engagement rather than solely a means to creative outputs.

• Influences Engagement Strategy: Plays a pivotal role in understanding and shaping the engagement strategy, assisting the creative team in transitioning ideas from concepts to well-defined plans.

• Drives Effectiveness and KPIs: Assist the Strategy Director in advancing the effectiveness agenda, adept at crafting compelling case studies and possessing a strong point of view regarding key performance indicators (KPIs).

• Balances Positivity and Continuous Dissatisfaction: Maintains a positive outlook while remaining consistently dissatisfied, always striving for continuous improvement.

• Effective Presentation and Storytelling: Possesses exceptional presentation and storytelling abilities, able to build convincing strategic POVs.

• Engages with Senior Clients: Collaborates closely with senior clients to provide them with insights into their businesses through comprehensive sales, marketing, and consumer research.

• Positive Contribution to Agency Culture: Gets involved, socializes and makes a positive impact on the agency's culture

Must have:

• Proven record of creating and selling great creative ideas

• Strong analytical capabilities

• Excellent presentation skills, able to conduct a complex workshop and direct thinking

• In depth knowledge of Singapore market and experience working in international projects

• Evidence of success in developing brands and delivering them to market

• Minimum 6 years of relevant experience

The UX Designer will partner with Art directors, Designers, Copywriters, Developers, Data analysts and Strategists to design solutions across a wide variety of digital experiences.

The ideal candidate will have successfully delivered projects involving experience design and user narrative of complex, mid to large-scale websites, mobile applications and other digital experiences.

The UX Designer will collaborate with an interdisciplinary team through research, strategy development, concept development, product definition and ultimately design and specifications writing.

The candidate for this role is expected to be a strategic product owner, a team player and a skilled client partner.

Positively dissatisfied with how things are and always on the hunt for fresh solutions to design thinking:

• Innovative thinking that cross-pollinates ideas from various domains and apply on the design challenge at hand.

• Self-starter, solution-oriented and is constantly seeking ways to circumvent anticipated barriers in projects.

• Reflective enough to initiate checks and balances on your solution with other relevant experts.

• Systemic, methodological approach to solving design challenges that leaves no room for guess work.

• Acute appreciation of user flows and the power it holds to deliver to a complete experience appreciated by all.

• Well-versed in the art of marrying the needs of consumers, business, tech, strategy and creative to arrive at one final solution that is not just pain free for consumers, but results in differentiation against other experiences.

• Firm foundation in research and analysis, comfortable with audits involving scores of web data.

• Firm foundation in UI to understand the creative imaginations necessary to delight in a digital experience.

• Firm technical understanding to know that how digital products are built based on feasibility.

• Deep curiosity to explore edgy thinking and tech to elevate the CX/UX practice.

Creative and technical craft is your comfort zone:

• Imaginative and constantly tries to reinvent even the simplest features like a button or error state to turn friction into a strength.

• Understand that creative UI executions and content can lead to large leaps in experience.

• Ability to break down designs into detailed and granular components and design for builds.

• Ability to deliver clean, consistent, logical Hi-fi wireframes and knows every crook and cranny of your designs to create the cleanest interaction specs for developers to turn your designs into reality.

• Knows mobile and grid aren’t negotiables; they are the baseline to good design.

• Is proficient at using a variety of digital production tools and environments that cater for user experience development

• Proposes and delivers innovative interface design across all digital platforms

• Takes personal responsibility for on-time deliverables and expertly crafted visualisations, production graphics and documentation to describe the experience that comply with best practices and client style guides and standards.

Healthy obsession with user flows and systems thinking:

• Ability to create user flows and can anticipate scenarios where flows might end or create friction and implement preventive measures.

• Ability to see the multiple stakeholders involved in the project and identify core users of the digital experience that will benefit from the solutions.

• Deep appreciation of systems and the chain reactions caused by the tiniest adjustments.

• Have taken part in requirements gathering workshops with business stakeholder, and done consumer interviews and researches to create personas, user stories.

• Have contributed to site, data audits and desk researches to identify experiential gaps and opportunities.

• Have contributed in flows, information architecture designs, content planning on pages.

• Have contributed to user testing designs, fieldwork, analysis.

An aspiring strategic product owner in the making:

• Ability to articulate your solutions in simplest language that speaks volumes.

• Is able to assess the needs of projects, creating a design workflow that fits the timeframe and team.

• Knows what the end-to-end process of developing a digital experience looks like.

• Able to advocate for the UIUX practice and educate others on the fundamentals of good design.

Requirements

• Overall 3-4 years of experience in UXUI field minimally

• A minimum of 1-2 years experience in user experience, information architecture and a minimum of 2 years doing interaction design coupled with advertising; digital and/or traditional sector

• Preferably have created live solutions for digital products before for content portals, ecommerce flows

• Bachelor of Fine Arts degree in graphic design or professional writing from a four-year university, or, relevant degree work in human factors, HCI, information design, or related area strongly preferred

• Exceptional design aesthetic, variations on styles, and awareness of design and user experience trends and innovation

• Expert proficiency with the Adobe Creative Suite (Photoshop, Illustrator, InDesign, Flash), expert knowledge in MS Office programs (Word, Excel, PowerPoint), and expert knowledge Apple Keynote and Pages.

• Expert proficiency with wireframe creation software such as Figma, Figjam, Sketch, Photoshop

• Experience with developer tools, CMS a plus

• Solid typography skills

• Proven ability to create concepts and designs for a variety of audiences, brands, and industries

• Familiarity with SEO requirements

• An appreciation for the relationship between textual and visual elements

• Strong knowledge of site design and usability principles, issues, and techniques. Understands the technical possibilities and limitations of digital development

• Demonstrated ability to work independently when necessary

• Experience following brand guidelines and specs

WHO WE ARE

We believe digital transformation is delivered through designing exceptional customer experiences. We are passionate about understanding people and the opportunity they create. We use the power of design to solve problems that positively impact customers and businesses.

Collectively what we do could be called lots of different things but really, we’re a group of smart, creative people who deliver end-end solutions with data, strategy, design and technology.

Our approach is simple. Identify the fundamental business problem, understand the customer, and design beyond digital re-invention. By doing so we help clients prepare today for the customer of tomorrow.

At MullenLowe you’ll enjoy working in an ego-less environment with people passionate about thinking, designing and building products and services that people find helpful, convenient and exceptional.

THE ROLE

You will primarily work on the Sitecore Experience Platform and will participate in various projects from a wide range of industries.

The role performs the full range of web development, configuration and support. You will collaborate with designers, business users and consultants to bring our client’s vision to life within the Sitecore Experience Platform and its suite of products (xDB, xConnect, Content Hub, CDP).

Your technical background allows you to provide an escalation point for any situation that may arise, being able to quickly diagnose the root cause and apply both short term and long term recommendations.

While your technical knowledge can solve any problem, you also know that success is delivered through collaboration with the entire team.

You are passionate about building products, enthusiastic about software craftsmanship, and excited to inspire self-improvement in your peers.

ON ANY GIVEN DAY

· Develop features on the platform, and work with team members to ensure that all features meet the same level of quality

· Work with the product and design teams to find that perfect balance between customer experience and feasibility

· Engage with project managers on any technical issues that may require escalation

· Optimize application for maximum speed and scalability while ensuring application security

· Identify and recommend improvements to the hosting infrastructure and continuous delivery pipeline

· Work with project managers to identify technical debt and work to resolve it

· Strong analytical and diagnostic skills, with a track record of quickly finding and resolving critical issues

· Work with global and offshore teams

· Develop proof of concepts

EXPERIENCE & REQUIREMENTS

· Sitecore certified developer (v9 /v10)

· Developing solutions with C#/.Net and web UI development (HTML, JavaScript, CSS)

· Developing solutions with Sitecore 10, 9, 8

· Experience with the Model View Controller (MVC) design pattern and SQL

· Understanding of cloud-native architecture, API-first development, and microservices

· Experience in writing and maintaining technical documentations

· Demonstrable experience designing systems that are maintainable, reliable, and secure

· Ability to quickly deep dive into new technologies to the level of advising on potential risks and shortcomings

· Experience managing DevOps processes

· Version Control principles and strategies to enable large development teams (experience with Git is a plus)

NICE TO HAVE

· Huge advantage if familiar with PHP

· Knowledge of modern web frameworks like Angular JS, React and Bootstrap

· Familiar with Sitecore headless JSS

Focus:

We believe our best work as an agency is yet to come and this role needs to help us createit.

The Strategy Director will partner with Business Directors and Creative Directors and will need to play a key role in leading the strategic vision for the brands, often in direct partnership and contact with the client lead.

Key Responsibilities:

• Plays a key role in creating our best work: we constantly need new thinking and ambition to create ideas that get noticed and are remembered.

• Consistently Drives Brand Strategy: Takes an enduring role in shaping the brand's strategy, viewing the strategic aspect as an ongoing consultancy engagement rather than solely a means to creative outputs.

• Influences Engagement Strategy: Plays a pivotal role in understanding and shaping the engagement strategy, assisting the creative team in transitioning ideas from concepts to well-defined plans.

• Drives Effectiveness and KPIs: Takes the lead in advancing the effectiveness agenda, adept at crafting compelling case studies and possessing a strong point of view regarding key performance indicators (KPIs).

• Balances Positivity and Continuous Dissatisfaction: Maintains a positive outlook while remaining consistently dissatisfied, always striving for continuous improvement.

• Effective Presentation and Storytelling: Possesses exceptional presentation and storytelling abilities, able to build convincing strategic POVs.

• Engages with Senior Clients: Collaborates closely with senior clients to provide them with insights into their businesses through comprehensive sales, marketing, and consumer research.

• Active Support for New Business Initiatives: Actively contributes to pursuing new business opportunities, demonstrating a commitment to the agency's expansion and success.

• Positive Contribution to Agency Culture: Gets involved, socializes and makes a positive impact on the agency's culture

Must have:

• Proven record of creating and selling great creative ideas

• Strong analytical capabilities

• Excellent presentation skills, able to conduct a complex workshop and direct thinking

• In depth knowledge of Singapore market and experience working in international projects

• Evidence of success in developing brands and delivering them to market

• Minimum 10 years of relevant experience

The spirit of this role is about the hunger, passion and drive to succeed in advertising client servicing.

It requires enthusiasm, dedication, a proactive and inquisitive manner, resilience, attention to detail, reliability, a willingness to learn and an openness to get involved in all aspects of account management support. The accounts are demanding and the workflow is a constant stream of creative development, animatic production, TV and print production, Client conferences and workshops. Succeeding can offer you a great career ladder in Account Management.

Key Responsibilities:

· Supporting the Account Managers and Account Directors in preparing materials for meetings – scripts, presentations, creative references, and status reports.

· Responsibility for producing Cost Estimates for approval with Client, and managing with Finance.

· Managing the team priorities and diaries to help manage projects and meetings with the Clients.

· Making sure that there is a clear communication of what is happening amongst the Agency team.

Skills & Experience:

• Internship in an advertising agency/ account management is highly preferred
• Fantastic organizational skills, strong presentation and negotiation skills.
• Bachelor's degree in marketing or advertising is great
• Ability to communicate clearly both verbally and in writing.
• Must be well-organized.
• Excellent people skills and the ability to work with a wide range of people.
• Professional appearance and persona.
• Confidence and a persuasive manner.
• Ability to manage project timelines and meet deadlines.