Total 4 job vacancies by Medquest Marketing Pte Ltd

Job Description & Requirements

Responsibilities:

• To provide technical services and support of hardware and software issues on desktop, servers involving application installation, setup and maintenance of clinical devices
• Network and security troubleshooting
• Handle investigation of IT technical issues raised by users
• Coordinate with Project Lead on field visits and other technical matters
• Escalate service issues that cannot be completed within agreed service levels or timeline
• Communicate with users as required, in keeping users informed of incident progress.

Requirements:

• Possess Diploma in any relevant Information Technology / Computer Science field
• Candidates with min 2 years of experience working in the IT field will be an added advantage
• Diagnosis skills of technical issues
• This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.
• Good interpersonal skills and team player
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast moving environment
• Candidates must be able to commit for rotating shift pattern and comfortable to work in hospital environment.

The Product Specialist will be responsible to achieve Sales & GP target set for businesses through:

1. Sales Development

• Establish sound understanding of market (customers, competition, new technology, etc.) and key trends
• Analyze, set clear objectives and develop strategies to drive market penetration and growth
• Actively identify market opportunities, potential customers and establish new accounts to expand business
• Ability to take on and assist to launch new product lines

2. Sales Maintenance

• Monitor sales performance (target, competition, accounts, etc.)
• Maintain close relationship and establish good rapport with customers
• Service existing contracts, tenders, quotations and other documentations
• Participate in sales forecasting, budgeting, and market data collection
• Work closely with operations team in inventory management

3. Product support

• Conduct product presentations, demonstrations, and manage product trials including stand in for cases.
• Provide “Product Usage Guidance” and conduct product training to existing and new customers
• Manage and support exhibitions, trade shows and promotion program
• Learn and acquire strong knowledge of product features and benefits against competitors’ products
• Ability to take on and promote a wide range of products to support training and education across the medical division portfolio

Requirements:

• Diploma/Degree in Business or Science or related disciplines
• Prior sales experience in the Healthcare industry and/or Nursing will be an added advantage
• Demonstrate effective communications skills with positive working attitude
• Highly resourceful and ability to work independently
• Driven, a team player and possess strong interpersonal skills
• Proficient in verbal and written communication

The Service Engineer is responsible to perform all medical devices maintenance according to GDPMDS requirement. The incumbent also has to establish good rapport, both externally with customers/vendors and internally amongst colleagues.

• Schedule preventive maintenance for each equipment

This involves proper planning with early coordination with customers on equipment to be maintained. Maintenance should be performed based on Manufacturer’s recommended protocol with full and accurate documentation of results and/or results of activities performed.

• Factory Modification (if required)

Work closely with Supervisor to carry put the above activity whenever required.

• Normal Installation & Commissioning

This involves proper planning with early coordination with customers on equipment to be installed. Commissioning should be performed based on Manufacturer’s recommended protocol with full and accurate documentation of results and/or results of activities performed. This activity includes unpacking of new equipment, performance of functional pre-checks on equipment prior to delivery, assistance in preparation of ‘Delivery Documents’.

• Troubleshooting and repair work to diagnose and resolves equipment problem through:
• Prioritization and planning of work to be done
• Communicate (with customer) on estimated time of arrival
• Escalating problems whenever appropriate
• Accurately report service data with acknowledgement by customer on work performed
• Liaising and working with manufacturers to address service issues to resolve technical problems
• Prepare service quotations to customers’ enquiries (working closely with supervisor)
• Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required.
• Constantly possess good initiative, with desire for continuous learning.
• Able to take on standby (or any unanticipated operational support) duties during out of office hours.

Job Description & Requirements

Responsibilities:

• To provide technical services and support of hardware and software issues on desktop, servers involving application installation, setup and maintenance of clinical devices
• Network and security troubleshooting
• Handle investigation of IT technical issues raised by users
• Coordinate with Project Lead on field visits and other technical matters
• Escalate service issues that cannot be completed within agreed service levels or timeline
• Communicate with users as required, in keeping users informed of incident progress.

Requirements:

• Possess Diploma in any relevant Information Technology / Computer Science field
• Candidates with min 2 years of experience working in the IT field will be an added advantage
• Diagnosis skills of technical issues
• This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.
• Good interpersonal skills and team player
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast moving environment
• Candidates must be able to commit for rotating shift pattern and comfortable to work in hospital environment.