Total 31 job vacancies by Manulife (singapore) Pte. Ltd.

The Opportunity

We are looking for experienced Service Assurance vices professionals from within the Insurance industry who carries the passion in solving the most complex issues and addressing escalated queries within the team. This role reports directly to the Head of Policy & Client Services.

Responsibilities

• Ensure effective management of complaints from point of receipt to point of resolution for the complaint management team, in accordance to MAS complaint handling framework.
• Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices.
• Ensure timely and accurate reporting to Regulatory, Board, Management and Regional entities so that decision making can be based on reliable statistics and information.
• Provide management support in complaints tracking, documentation and resolution
• Ensure adherence to the expected turnaround times as laid out in the complaint process flow
• Maintain impartiality and strive towards equity in the resolution of complaints based on Fair Dealing principles
• Escalate complaints to the relevant business units for their investigations, findings and recommendations
• Obtain management approval for exception handlings where necessary
• Provide support to the frontline teams where necessary to manage and contain issues before they escalate into complaints

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  

What we are looking for

• Minimum Diploma
• 7 years of customer service experience in insurance industry, with experience handling escalated queries and complaint management
• Excellent written and verbal communication
• Excellent interpersonal skills
• Creative Problem Solving Skills
  

What we can offer you

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.
  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Responsibilities:

• Understand and address your clients' needs for income protection, savings and investments, healthcare, retirement, business continuity and estate distribution.
• Provide continual and extra-mile services and support to clients, assisting to achieve their financial needs through different stages of their lives.
• Acquire new businesses while maintaining current account portfolio
• Tactful negotiations of contract with prospects
• Process documentations and keeping proper records.
• Planning for personal and corporate clients on risk and wealth management, succession and estate planning.

Requirements:

• Meeting MAS-FAA regulations, you should be at least of 21 years of age to quality as a financial planner
• Holds a Diploma/Degree qualification
• Prior working experience in sales is seen as an advantage
• Goal oriented, self-driven and pro-active in character
• Strong communication and interpersonal skills

Responsibilities:

• Understand and address your clients' needs for income protection, savings and investments, healthcare, retirement, business continuity and estate distribution.
• Provide continual and extra-mile services and support to clients, assisting to achieve their financial needs through different stages of their lives.
• Acquire new businesses while maintaining current account portfolio
• Tactful negotiations of contract with prospects
• Process documentations and keeping proper records.
• Planning for personal and corporate clients on risk and wealth management, succession and estate planning.

Requirements:

• Meeting MAS-FAA regulations, you should be at least of 21 years of age to quality as a financial planner
• Holds a Diploma/Degree qualification
• Prior working experience in sales is seen as an advantage
• Goal oriented, self-driven and pro-active in character
• Strong communication and interpersonal skills

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions

The opportunity

​Functioning as the primary subject matter expert to support Agency Management (representative agreements and incentive agreements) for both Manulife (Singapore) Pte Ltd (MLS) and its subsidiary, Manulife Financial Advisors Pte Ltd (MFA); to advise on investigation, debt recovery and litigation matters; to advise on vendor agreements and to function as the secondary support to fellow team members on legal matters relating to Products. In addition, this role will support the General Counsel in the general management of corporate secretarial matters for the MFA Board. This role requires active and effective management of senior stakeholder relationships, both internal and external.

Responsibilities:

• Providing end-to-end legal advisory and drafting support to Agency Management covering representative’s agreements, dispute resolution and other general corporate commercial matters (such as vendor engagement for events).
• Representing Legal & Compliance at steering committees on Products.
• Continuous support to ensure/improve better drafting practices in the product documentation space.
• Leading in the provision of Corporate Secretarial support to the General Counsel in the meetings of the MFA Board.
• Providing legal advisory on investigation, debt recovery and other litigation matters. Engagement with external legal counsel will be expected.
• Working closely with the compliance team on issues with regulatory development to offer holistic and consolidated L&C position.
• Staying abreast of changes to the legal and regulatory landscape through industry interactions, external seminars, MAS and LIA updates and law firm publications.
• Actively deliberating and advising on legal and regulatory updates that impact business.

What motivates you

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 5-7 years of PQE in in-house legal counsel roles with leading life insurance companies or leading financial institutions specialising in bancassurance legal work. Alternatively, substantial experience as a corporate commercial lawyer in top financial markets law firms with a focus on insurance related work.
• Law degree from a reputable law school.
• Prior experience in corporate secretarial work involving extensive senior stakeholder engagement.
• Qualified lawyer in Singapore.
• Proficiency in MAS regulations and guidelines.

​

Skills and Abilities:

• Good working attitude, team player and able to work well under pressure.
• Excellent interpersonal skills with fluency in written and spoken English.
• A self-starter who is independent and able to take the initiative.
• High responsibility, diligence, integrity and professional ethics.
• Strong interpersonal, communication, analytical and evaluative skills.
• Good drafting skills.
• Attentive to detail.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Join Manulife and be part of a dynamic team that is shaping the future of healthcare and insurance. Together, we can empower our customers to live healthier, more secure lives. Apply now to make a difference! www.manulife.com/careers

About us

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

The opportunity

The incumbent will be responsible for the case management of pre/post sale service transactions. Supports Operations to ensure a smooth, timely, and positive service experience for the Financial representatives and clients for new submissions and existing policies.

Responsibilities

1. End-to-End Case Management

• The Case Manager is responsible for overseeing the end-to-end service aspects throughout the case lifecycle (pre- and post-sale)
• Pre-sale:
  The Case Manager will mainly liaise with the Financial Representatives, Business Development Managers, New Business & Underwriting and Legal & Compliance teams to assist with understanding and gathering of required financial and medical documents, underwriting requirements and other necessary documents, especially critical for policy issuance. Responsible for ongoing and proactive status updates.
  For HNW Business
  Regular case discussion with Financial Representatives to provide clarity on underwriting requirements and decisions
  Be the first line of review for appeals and provide appropriate advice to our partners
  Provide close follow-up for cases that required Legal & Compliance teams review
• Post-sale:
  The Case Manager will mainly liaise with the Distribution Partners, Policy Services, Product & Pricing teams, Client Services and Claims teams on inforce policy requests, including policy changes, inforce illustrations, claims and other post-sales related transactions. Provides clear information on the necessary requirements to allow for one-touch resolution. Responsible for ongoing and proactive status updates.
  For HNW Business:
  – Facilitate the overall processes for post sales transaction
  – Coordinate with internal stakeholders to provide accurate and timely information

2. Reporting

• Consistently and accurately track incoming requests from internal and external stakeholders and ensure that the requests are answered promptly
• For HNW Business:
• To record all ad-hoc requests for end to end handling
• Maintain daily/weekly/ monthly reports, as required, for the tracking of outstanding issues, submissions, withdrawals, feedback and overall adherence to Service Level Agreement; where management’s expectations are not met, highlight their root causes, where appropriate
• To Prepare monthly pipeline cases for reporting purpose and focus list for New Business & Underwriting team that are critical for policy issuance.
• Record all ad-hoc requests for end to end handling
• Participate in regular team huddles and provide important updates (where applicable)

3. Other responsibilities

• Perform screening of submitted documents before they are registered via AWD for processing
• Ensure proper filing and archival of all the documents received by the team
• Handle appeals and garner responses from the New Business, Underwriting & Policy Servicing team; ensure documents received are processed promptly
• Attend to queries relating to third party services and any other matters relating to policy issuance of servicing
• Conduct enhanced due diligence checks, AML verifications prior to policy issuance and ensure contracts are issued upon receipt of premiums and required original documents
• Follow up on outstanding requirements and any form of appeals pertaining to Operations matters
• Review work process improvement to enhance effectiveness and efficiency
• Assist in onboarding of new banks
• Conduct Operations related trainings to Internal stakeholders, Financial Representatives and Partners
• Any tasks delegated from time to time

What motivates you

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for

• Diploma/Degree from a recognized institution/university
• Minimum of 5 years of working experience, with approximately 3 years in the insurance industry
• Highly service-oriented, organized, and adept at multitasking
• Demonstrates strong communication skills (verbal, written, and presentation)
• Flexible and capable of adapting in a fast-paced and evolving environment
• Understanding of financial services and the requirements of sales professionals is advantageous
• Front facing experience is an added advantage

What we offer

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture - We lead with our Values every day and bring them to life together.
• Boundless opportunity - We create opportunities to learn and grow at every stage of your career.
• Continuous innovation - We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion - We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship - We build a business that benefits all stakeholders and has a positive social and environmental impact.

Learn more about opportunities with us at www.jobs.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Responsibilities:

• Act as an internal evangelist, thought-leader, and advisor on the Salesforce platform to drive and support the adoption of Salesforce within the Singapore IT organization
• Oversee and own the direction, development, implementation, and maintenance of Salesforce solutions
• Work with architects to align Salesforce solutions with target solution/information architecture
• Serve as Salesforce single point of contact to collaborate with local and regional teams to design cohesive project solutions and delivery strategies and ensure effective collaboration throughout all phases of development, testing, and deployment
• Participate in requirement gathering exercises/workshops to help elicit and define requirements. Provide insights on how Salesforce can help in fulfilling business needs
• Participate in the evaluation of business requirements, perform feasibility studies and estimation of effort
• Implement Salesforce products and solutions, utilizing web-based technologies and applying enterprise system integration using REST API, BULK API, Streaming API, etc. and security architectures
• Review implementation and deployment work to ensure top quality and adherence to best practices
• Ensure that Salesforce implementation/platform meets security and compliance requirements
• Design, develop, test, release, and maintain configuration tasks, APEX classes, and triggers, VisualForce Pages, Lightning Components for complex projects or enhancement requests
• Provide all levels of support for Salesforce administration of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform
• Provide guidance in all phases of Salesforce development life cycle

Requirements:

• Minimum 5 years of relevant working experience
• Minimum Degree qualifications
• Good stakeholder management skills
• Creative problem solving skills
• Customer centric
• Good interpersonal skills

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Product Development Manager with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Product Development is seeking for a self-motivated experience professional in support to the Head/ Team Lead of Product Development on the development and implementation of customer-centric insurance solutions.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Minimum 5 years of relevant experience
• Demonstrated experience in the development and implementation of customer centric insurance solutions
• Knowledge of basic insurance product pricing principles and financial metrics.
• Experience in working with multi-channel distribution and multi product lines
• Excellent project management, problem solving and communication skills
• Excellent written and oral communication skills
• Able to use rigorous logic, and a highly structured approach and methods to solve problems with effective solutions
• Have an insatiable curiosity to learn and a proactive approach to leaning in on new opportunities, even those outside their comfort zone.
• Can identify and articulate the processes necessary to get things down efficiently and effectively
• University degree - Actuarial, Accounting or Finance preferred

What can we offer you?

• A competitive salary and benefits packages
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
• A focus on growing your career path with us
• Flexible work policies and strong work-life balance
• Professional development and leadership opportunities

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

The Opportunity

This position allows the individual to develop a deep and holistic understanding of reinsurance and how it creates value for business. The role will also support reinsurance operations and collaborate with various stakeholders in the company as well as our affiliated vendors in regional office to deliver quality reinsurance arrangement and administration

Responsibilities

• Deliver reinsurance reports to ensure smooth and timely submissions.
• Support new reinsurance implementation into administration system.
• Perform sampling checks on reinsurance transactions.
• Assist in company's initiatives/strategies relating to reinsurance.

How will you create impact?

Provide insights to management on reinsurance effectiveness.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• University degree, preferably majored in Finance/Accounting or Actuarial
• 2-3 years of experience in related fields. Experience in financial reporting, reinsurance, or system implementation.
• Knowledge and basic understanding of reinsurance arrangements are preferred.
• Interested in driving changes with solution-seeking mind-set.
• Prioritization, project and timeline management skills.
• Excellent communication and interpersonal skills.
• Good skills of MS Excel, SQL, Access

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our work daily. We believe in the value of empowering Senior Actuarial Executive with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Actuarial is seeking for a self-motivated Senior Executive, who is obsessed with delivering value, is forward-thinking, and excited to be part of Manulife’s Capital Management team. Capital management team, residing in Actuarial Department, is accountable for solvency management ensure the regulatory compliance as well as the capital efficiency. Stakeholders including senior management, risk managers and investment managers. This position focus in executing the process-driven tasks the team; ensuring the accuracy and timely of capital-related figures/reportings; ensure providing Senior Management with correct and useful information on solvency-related matters

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone to:

• Assist stress tests and other capital-related reporting requirement.
• Maintain and enhance capital projection models to ensure accuracy and efficiency of the projection.
• Participate in various areas capital-related projects including investment initiatives, strategic asset allocations, reinsurance initiative for capital relief.
• Work closely with Regional office, internal/external consultants, internal/external auditors, regulators ensuring adherence to capital-related group guidelines and statutory regulations.

We are looking for someone with:

• Good progress of actuarial exams.
• At least 3 years of working experience in actuarial field.
• Knowledge of Singapore market and regulations.
• Knowledge of AXIS software is preferable.
• Good knowledge in MS Office (Excel, Word, Power Point).
• Team player oriented as well as can follow up tasks independently.
• Good Analytical skill and critical thinking

On the job you will:

• Work closely with the Appointed Actuary, Product Pricing , Risk Management, Investment. You will also have exposure to Regional and Corporate actuarial functions.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Cloud expert with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife is seeking a self-motivated Lead Platform Engineer, who is obsessed with delivering value, is forward-thinking, and optimizing infrastructure.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Hands-on expertise on Azure Cloud IaaS and PaaS management such as provisioning, scripting etc. in both day 1 and day 2 operation.
• Hands-on expertise on all DevOps tools set and IaC programming such as Terraform, Ansible, Python, Chef, PowerShell for infrastructure automation management
• Solid experience on common CICD pipeline, repositories management such as Github actions, Jenkins, etc.
• Experience in implementing and maintaining large-scale distributed systems
• Knowledge on infrastructure services provisioning, security concepts, best practices on the IaaS so as to support the middleware and database built.
• Experience with compliance and audit activities for enforcement of policies, standards and procedures
• Familiarity with scripting and programming (batch, PowerShell, shell script and VB etc.)
• Experience with IT transformation, cloud migrations
• Understanding of and experience with ITIL processes
• A solid understanding of risk, security, and compliance requirements and best practices
• Good understanding of networking infrastructure and network troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP, Load balancing, Replication, SSH)
• Able to support enterprise infrastructure and assist in the day-to-day operation of the team
• Strong and reliable team player with the ability to manage change and work independently
• Passion on adopting and testing the cloud and new IT technology
• Good collaborative attitude, willingness to work and share knowledge/information with team members
• Solid understanding of project scheduling and task driven project work
• Strong communication and technical skills, prior experience with mentoring teams and working in a process driven environment
• Effective troubleshooting/ problem solving skills
• Able to deliver the job on time by prioritizing the tasks/problems.
• Excellent communication, and collaboration skills
• Chef, Ansible, Cloud or related domain certification is preferred

Non-Technical requirements:

• Must be a Team player and able to support colleagues and work towards a single vison & objective
• Ability to unlearn and learn new technologies and contribute to the development of the future roadmaps
• Able to showcase Manulife’s core values and contribute to the success of the organization

Professional Experience

• Minimum of 10 years of experience in a financial institution and managing a large implementation of related technologies
• Must have a view of the regulatory policies in various markets in Asia and how the policies are effectively managed and governed.

On the job you will:

• Develop and build the cloud automation workflow and support the cloud blueprint.
• Support hands-on cloud platform provisioning and configuration management coding development, deployment
• Lead the Cloud new product POC as well as cloud provisioning automation and solution delivery.
• Support some of the hands-on cloud platform operation including patching, incident management, change implementation in non-office hours according to roster schedule if required from RUN team
• Deliver business cloud solution by implementing the cloud resources (provisioning, hardening, etc.)
• Continuously improve the monitoring and logging engineering for cloud area and enable the end-to-end monitoring and dashboard reporting
• Standardize the runbook by automating the standard BAU tasks and train up the less experienced engineer to execute the regular cloud tasks
• Create, maintain the operational/technical documentation for engineering product/solution
• Build coding for platform automation and scripting for the runbook to 7x24 monitoring/engineering team.
• Conduct new cloud product testing, runbook, and packing as cloud service offering to business users.
• Plan and execute necessary controls/activities for infrastructure changes.
• Assist to plan, implement, and review the capacity planning (any limits) for resources and report/recommend to management if required.
• May involve for executing some of the DR/DR drill for different markets according to local compliance and BCP requirement if required from RUN team
• Support the architecture team to support their design and configure the enterprise system landscapes
• Provide on-call support by responding to critical incident both during and after business hours if required from assisting RUN team.
• Participate and coordinate with Cloud operation/strategy with Headquarter.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

Responsibilities:

• Understand and address your clients' needs for income protection, savings and investments, healthcare, retirement, business continuity and estate distribution.
• Provide continual and extra-mile services and support to clients, assisting to achieve their financial needs through different stages of their lives.
• Acquire new businesses while maintaining current account portfolio
• Tactful negotiations of contract with prospects
• Process documentations and keeping proper records.
• Planning for personal and corporate clients on risk and wealth management, succession and estate planning.

Requirements:

• Meeting MAS-FAA regulations, you should be at least of 21 years of age to quality as a financial planner
• Holds a Diploma/Degree qualification
• Prior working experience in sales is seen as an advantage
• Goal oriented, self-driven and pro-active in character
• Strong communication and interpersonal skills

Responsibilities:

• Understand and address your clients' needs for income protection, savings and investments, healthcare, retirement, business continuity and estate distribution.
• Provide continual and extra-mile services and support to clients, assisting to achieve their financial needs through different stages of their lives.
• Acquire new businesses while maintaining current account portfolio
• Tactful negotiations of contract with prospects
• Process documentations and keeping proper records.
• Planning for personal and corporate clients on risk and wealth management, succession and estate planning.

Requirements:

• Meeting MAS-FAA regulations, you should be at least of 21 years of age to quality as a financial planner
• Holds a Diploma/Degree qualification
• Prior working experience in sales is seen as an advantage
• Goal oriented, self-driven and pro-active in character
• Strong communication and interpersonal skills

The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.

Reporting to Distribution Operations Team Lead, you will be part of the team within Distribution Services Department responsible to handle operations related matters for multi distribution channels excluding Bancassurance.

Responsibilities

• Providing operational support in the areas of Offboarding and Distributors Records Management.
• Becoming the subject matter expert to handle enquiries on Agency Rules on Offboarding, orphan policy assignment, debt recovery, and Rep’s Records.
• Prepare and review appeals within stated limits.
• Work with IT & various stakeholders to ensure that related system enhancements are completed.
• Regularly review efficiency and effectiveness of operations processes and policies.
• Regularly review and implement guideline of business rules on distribution operations.
• Improve and enhance on communication to Financial Representatives related to operation processes.
• Conduct quality checks to comply with regulatory and audit sampling checks.
• Prepare/review summary reports/ presentation materials for management reporting.
• Support in operations projects and/or future way of working tasks as and when assigned: You will have the opportunity to work on business process improvement initiatives using future skills such as process simplifications, digitalization, analytics, agile project management, human-centered design/ user journey mapping.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for?

• Diploma or Degree
• Minimum 2-5 years’ experience in life insurance industry
• Proficient in Microsoft Office suite including MS Excel, MS Word, MS Powerpoint; MS Power BI (preferred)
• Good business analysis skills
• Good interpersonal and communication skills
• Take initiative to improve current state of things and adaptable to embrace new changes
• Meticulous, diligent, and able to handle huge database records

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

The opportunity

The IT BA for core services & cross episode provides unique opportunity to learn and practice how to make components reusable and easy to maintain. While the focus would still be implementing solution that deliver business values, this role offers exposure to deliver values from the dimension of reusability and configurability.

Responsibilities

• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams.
• Support Product Owner and Operation SME (Subject Matter Expert) in solutioning conversations, ensuring optimum leverage in underlying components such as workflow, document management system, policy document engine, document generation engine, APIs, and common services.
• Conduct prioritization with product owner
• Play scrum master role and perform sprint planning
• Write user stories along with acceptance criteria
• Walkthrough user stories and acceptance criteria with developers (both SG and Regional) and testers to ensure accurate understanding.
• Write test plan and test scenario (testing will be executed by business), however, some minor testing will be done here and there for sanity/smoke test
• Review test results and participate in defect triage
• Obtain UAT sign off for deployment into production

How will you create impact?

You will have the opportunity to learn and practice the concept of reusability and configurability, when implementing solution to deliver business values. You will be exposed to more modern technology and practices, enabling you to experience various nature of systems components delivery, allowing you to be creative and innovative in the process. If you are passionate about doing things differently, our culture of making bold changes will excite you. Ultimately when you further evolve our solution into an up-to-date and next generation tech stack solution, you will be thrilled with the benefits that it brings to business. .

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Requirement analysis and user stories + acceptance criteria writing (for both business and technical requirements)
• Knowledge on workflow, document management system, document generation engine, APIs
• Test management
• Stakeholder management
• Coordination, risk and issue resolution
• Ability to work under minimum supervision

Experience Requirements

• Minimum 5 years’ experience in BA role
• Experience in Life Insurance organization is a must
• Experience in writing business and technical requirements is a must, preferably for workflow, document management system, document generation engine and APIs
• Delivery experience in Agile preferred
• Experience working with regional development team preferred

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Responsibilities:

• Act as an internal evangelist, thought-leader, and advisor on the Salesforce platform to drive and support the adoption of Salesforce within the Singapore IT organization
• Oversee and own the direction, development, implementation, and maintenance of Salesforce solutions
• Work with architects to align Salesforce solutions with target solution/information architecture
• Serve as Salesforce single point of contact to collaborate with local and regional teams to design cohesive project solutions and delivery strategies and ensure effective collaboration throughout all phases of development, testing, and deployment
• Participate in requirement gathering exercises/workshops to help elicit and define requirements. Provide insights on how Salesforce can help in fulfilling business needs
• Participate in the evaluation of business requirements, perform feasibility studies and estimation of effort
• Implement Salesforce products and solutions, utilizing web-based technologies and applying enterprise system integration using REST API, BULK API, Streaming API, etc. and security architectures
• Review implementation and deployment work to ensure top quality and adherence to best practices
• Ensure that Salesforce implementation/platform meets security and compliance requirements
• Design, develop, test, release, and maintain configuration tasks, APEX classes, and triggers, VisualForce Pages, Lightning Components for complex projects or enhancement requests
• Provide all levels of support for Salesforce administration of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform
• Provide guidance in all phases of Salesforce development life cycle

Requirements:

• Minimum 5 years of relevant working experience
• Minimum Degree qualifications
• Good stakeholder management skills
• Creative problem solving skills
• Customer centric
• Good interpersonal skills