Total 32 job vacancies by ING Luxembourg SA

Information Security Officer

In order to strengthen the delivery organisation, ING Luxembourg is looking for an Information Security Officer on a temporary contract bases.

Job description :

Your mission will be to reinforce a team of Security Officers in order to maintain the bank within its IT risk appetite and participate in the implementation of the DORA regulation. Taking part in several key security activities in close collaboration with the other Security Officers and Tech department.

To achieve this, the Information Security Officer main responsibilities are to: 

• Support the implementation of new IT regulations such as DORA, by performing gap analysis, action plan definition, implementation support and/or follow-up;
• Participate with the second line of defence and local stakeholders in local and third parties risk assessments activities: assessing threats, mitigating controls, proposed controls, and their risk levels risk (Inherent, current and residual);
• Collaborate with IT teams to ensure the integration of security measures in system designs and implementations;
• Take part in the day-to-day IT security operations (digital certificate issuing, Non Personal account support, incident reports, incident management, etc.);
• Follow-up and support security controls implementation the different IT Risk security domains: Foundations, Identity and Access Management, Change Management, Platform Security, Operational Resilience and Security Monitoring;
• Take part in internal and external Audits;
• Support other Security officers in their various activities;
• Work with highly collaborative agile teams;
• Maintain good working relations with the other bank teams;

Your profile 

Competencies/Behaviour :

• Ability to take initiatives and responsibilities;
• Ability to adapt and anticipate;
• Effective communication skills to convey security concepts to technical and non-technical stakeholders;
• Rigor, precision;
• Customer/result orientation;
• Strong team spirit;
• Ability to learn and transmit it;
• Stay updated on emerging threats and security technologies to proactively enhance the organization’s security posture;
• Knowledge of banking environment is appreciated;

Skills :

• Knowledge of security frameworks, standards, and best practices, such as ITIL, ISO27001, OWASP and PCI-DSS;
• Experience with standard Security components: Firewalls, proxies, DLP, Anti-virus, WAF, SIEM, etc;
• Experience with third party contract management;
• Experience with regulatory requirements analysis;
• Experience with standard enterprise tools: Office suite, ServiceNow, CMDB tools, etc.;
• Scripting knowledge to automate recurring tasks, such as Perl, Python, etc.;
• Knowledge of standard developments practices and tooling such as GIT and Azure pipeline;

Expérience :

• Master degree in IT Security, IT Risk management or related domains;
• At least 5 years of experience in IT Security related job (IT security officer, Information Risk Manager, IT Security governance consultant, etc.);
• Related certifications such as CISSP, CISM or similar experience;

Languages:

• A good knowledge of English and a conversational knowledge of French are required;

Your working environment

With over 1000 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.

Associate Funds Finance

Role Description

Based in Luxembourg, as part of the Financial Institutions Group, Fund Finance (‘FF’) is responsible for the origination and execution of new lending transactions to European funds as well as the portfolio management of existing facilities. Our clients consist of unlisted private equity, debt, real estate, and infrastructure funds managed by leading financial sponsors and listed funds managed by large institutional asset management firms.

FF is a leading European funds finance team, operating from Luxembourg and London, which has experienced significant growth over the last five years. As a result, the Luxembourg team is now seeking to recruit an Associate is a newly created role. This is an exciting opportunity within Fund Finance where the successful candidate will have primary responsibilities for origination, execution and portfolio management.

Core Tasks & Material Responsibilities

Structuring

• General duties relating to the origination of subscription finance and portfolio leverage (NAV-based) lending transactions
• Identifying funds finance transaction opportunities and conducting general market research
• Attending client meetings and industry events, and preparing marketing/research materials
• Working with ING’s coverage, financial markets and other lending teams to coordinate an effective approach to client interaction
• Reviewing and analysing fund documentation, structures and investment portfolios to consider lending opportunities
• Completion and negotiation of term sheets, RfPs and other pitching documents

Credit

• Structuring of subscription finance and portfolio leverage (NAV-based) lending transactions
• Preparation of credit proposals for new and existing transactions
• Working with ING Risk to seek approval for transactions and to discuss new deals
• Reviewing and monitoring receipt of client reporting information
• Responsibility for ensuring that limits and investor exposures are correctly booked in ING’s loan systems and reflected in other FF records on closing of new transactions
• Ad-hoc tasks relating to internal audits and requests for information/analysis from Management

Execution

• Reviewing, negotiating and commenting on legal documentation for FF’s transactions, including loan agreements, intercreditors, ancillary documents and ISDAs/CSAs
• Liaising with both internal and external counsel to negotiate ING’s preferred policy and credit positions and obtaining appropriate legal sign-offs when required
• Working with syndicate banks, both where ING is Agent or participant
• Keeping up to date with ING’s legal policy requirements and general market trends

Candidate Profile

Qualification/Education

Essential:

• Fluent English and French
• Educated to at least degree level
• Strong credit skills
• Excellent IT skills with proficiency in Microsoft Excel, PowerPoint and Word
• Extensive transaction execution experience within an international financial institution

Experience/Knowledge

Essential:

• At least 2 years’ experience structuring funds finance transactions and a proven track record in execution
• Relationship management experience from a client-facing role in a funds finance team
• Experience reviewing and commenting on loan documentation and term sheets
• Credit skills and experience creating proposal from the ground up
• Personable team player able to gain the confidence and trust of both colleagues and clients.
• Experience executing subscription finance transactions
• Knowledge of FX hedging products for funds and experience with ISDAs and CSAs

Desirable:

• Experience executing NAV financing transactions

Personal Competencies

• Hard working

• A commitment to high quality standards with a fine eye for detail
• Able to plan ahead and prioritise competing demands on time
• Ability to work to deadlines with limited supervision
• A high level of initiative and common sense
• Ability to communicate clearly, both on a verbal and written basis
• Problem solving skills

With over 1000 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches.

Head of Supervisory and Regulatory Affairs

ING Luxembourg is looking for a Head of Supervisory and Regulatory Affairs that leads projects, sets the standards for the expertise areas, and takes responsibility for developing, innovating, and safeguarding knowledge in the field of responsibility. Partners with teams and departments to identify key information that could or should be shared externally to support the implementation of ING’s external supervisory and regulatory relations strategy. In this role, the Head of Supervisory and Regulatory Affairs will monitor and manage the interaction with the supervisors and coordinate ING’s internal efforts to meet supervisors’ expectations and vice versa.  The reporting line will be to the CRO and working closely with the senior stakeholders of the organization.

Key responsibilities:

• You will act as senior partner and advisor in front of senior management, internal stakeholders, regulatory bodies,
• You will be the spoke person for on/off site inspections, thematic reviews, deep dives and operational letters
• You will monitor upcoming regulations, co-ordinate process of selecting regulations relevant to ING LUX, setting up projects to implement them, plan, monitor and steer implementation, ensure post-implementation handover, training and control of operation effectiveness; handle / co-ordinate remediation of regulatory backlog
• You will manage relationships with strategic internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and mobilizing appropriate internal and/or external resources to support in delivering business strategy and plans
• You wil develop and improve relationships with Board members, identifying priorities, issues and strategic challenges
• You will ensure that business activities within the area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization
• You will support supervisors on-site and visits, initiate and coordinate the delivery ad-hoc data requests and keep oversight of interaction of ING entities with ECB and DNB
• You will monitor ING’s follow-up on supervisors requirements, recommendations and supervisory expectations
• You will have the responsibility and the overview of all regulatory reporting across the organization and ensure they are timely addressed
• You will coordinate ING’s activities in the context of the annual SREP process with Belgium
• You will report to and advise Board of Directors, Audit & Risk Committees, Executive Committee and senior management regarding supervision through a specific dashboard.
• You will actively participate in Luxembourg industry associations (ABBL, ALFI) forums focussing on supervision and share insights with management
• You will co-ordinate and supervise FAP processes
• You will monitor projects are prepared, approved, budgeted and executed end to end by the various departments involved to ensure compliance in due time with new regulations

Who we are looking for?

A senior manager with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you have a natural ability to understand, communicate and explain issues and coordinate different processes with high impact. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to question the status quo and are eager to propose creative solutions to problems. You are experienced in coordinating resources, managing teams and in making authoritative recommendations. You have a natural talent in stakeholder management. And naturally take ownership, drive towards results and own your work.

• A minimum of 10-15 years as a manager, senior member of an organization in a highly regulated environment
• Ability to stay up-to date and on top of  strategic and regulatory developments
• Experienced in successfully working and influencing across functions, motivating teams and individuals to deliver on time and scope without having direct managerial oversight
• Proficient understanding of banking and bank processes, including identifying and evaluating key risks and solutions
• Proven stakeholder management and proficient communication skills
• Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve
• Strong skills to identify the areas of focus within the bank’s strategy

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• A stimulating international working environment with many learning opportunities
• Personal growth & challenging work with opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Are you somebody  who …. :
-    treasures integrity
-    takes initiatives
-    combines good analytical, coordination & organization skills
-    has good communication skills
-    is an autonomous and flexible team player
-    is able to deal with cultural differences, conflicting interests, complex and unforeseen challenge
-    helps develop a sustainable, effective and efficient working environment by building a strong cooperation with your peers within ING Luxembourg and ING Group 

and you …. :
-    hold at least 2 years of experience in operational risk management or equivalent risk management functions (inc audit)
-    have achieved academic degree or equivalent experience
-    have knowledge of banking (product &/or segments) & non-financial and regulatory risks
-    are familiar with project management skills
-    are fluent in French and English and able to actively participate to business conversations

…..Then you are our new Operational Risk Officer

Your function will be to :
-    Support the operational risk management of the bank by providing daily support and challenge to all businesses and help them prevent and reduce operational risks
-    Challenge the risk assessments (on strategic projects, products and processes) performed by 1st lines of Defense and provide advice, guidance and support 
-    Monitor and report on operational risks
-    Perform Second Line Monitoring (SLM) on control-testing activities
-    Support and challenge the business in the safe and compliant implementation of change initiatives and sourcing initiatives
-    Continuously maintain and foster operational risk awareness within the organisation
-    Be a valued partner while remaining fully independent

Business analyst – Securities

Position Overview:

We are actively seeking a skilled and motivated business analyst with expertise in investments to join our diverse and inclusive team Savings, Investments & Client Advice. As a business analyst, you will play a crucial role in analysing, improving, and streamlining our securities back office processes following the ING Way of Working principles.

This position requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams while embracing the ING Way of Working.

Squad Securities Handling is responsible for maintaining the securities back office systems and implementing projects in this area.

Responsibilities:

• Analyze securities back office operations and identify areas for improvement.
• Design and propose solutions to enhance operations.
• Gather requirements collaboratively from stakeholders and end-users.
• Conduct testing and ensure quality assurance.
• Collaborate with diverse stakeholders and foster effective communication.
• Manage incidents and provide user support.
• Create and maintain documentation.
• Manage projects using Agile methodologies and monitor progress.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field.
• Proven experience in investments. SWIFT experience is considered a plus.
• Excellent analytical and problem-solving skills, with the ability to dissect complex problems and provide practical solutions.
• Excellent communication and collaboration abilities.
• Good project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Languages: 

• Excellent knowledge of French and a good level in English.

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. ING is a global bank with a strong European base.

53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries.

Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches.

For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services. In order to strengthen its Payments department, ING Luxembourg is looking for a Cards Fraud Prevention & Claims Management officer on a permanent contract.

Business Analyst – Investments

Position Overview:

We are actively seeking a skilled and motivated business analyst with to join our diverse and inclusive team Savings, Investments & Client Advice. As a business analyst, you will play a crucial role in managing our investment products and processes following the ING Way of Working principles.

Your in-depth understanding of investment products and relevant regulations will enable you to identify opportunities for optimization, recommend changes, and drive successful implementations. This position requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams while embracing the ING Way of Working.

Squad Customer Securities Transactions is responsible for transactional part of the investments client journey, to keep the bank safe and improve the client experience.

Responsibilities:

• Participate in the development and implementation of relevant investment regulations or product changes
• Collaborate with diverse stakeholders throughout the organisation in order to ensure that the product is in line with the strategy of the bank and relevant regulations
• Carry out functional analyses. Define requirements collaboratively with stakeholders and end-users.
• Conduct testing and ensure quality assurance.
• Manage incidents and provide product support.
• Create and maintain product and client documentation.
• Manage projects using Agile methodologies and monitor progress.
• Stay updated on industry trends and recommend product & process improvements.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field.
• Experience in product or project management, preferably in investments
• Strong knowledge of investments in a banking environment. ESG knowledge is considered as a plus
• Excellent analytical and problem-solving skills, with the ability to dissect complex problems and provide practical solutions.
• Excellent communication and collaboration abilities.
• Good project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines

.

Languages: 

• Excellent knowledge of English and/or French, with a good command of the other.

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. ING is a global bank with a strong European base.

53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries.

Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches.

For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services. In order to strengthen its Payments department, ING Luxembourg is looking for a Cards Fraud Prevention & Claims Management officer on a permanent contract.

Cards Fraud Prevention & Claims Management Officer –  VISA

As part of the reinforcement of its Payments department, ING Luxembourg is looking for a VISA officer from March for an open-ended contract.

The Visa department is part of the Payments department, which is responsible for processing all types of payment at the Bank. In the Visa department, you will be in charge of fraud prevention and the processing of claims relating to payments.

Job description

• Review alerts/incidents relating to suspicious transactions with our customer to confirm or deny whether or not these alerts/incidents are of fraudulent origin;
• Handle customer complaints with a view to rectifying the damage caused & escalate disputes in an efficient and timely manner, i.e. within the agreed deadlines, and to take the necessary steps to recover funds;
• Take charge of the process of preventing and dealing with payment card fraud in collaboration with electronic payment operators;
• Manage fraud-related administrative obligations, such as regulatory and other reporting, in accordance with internal procedures in line with Visa Inc. policies and our legal or law enforcement obligations;
• Directing customers to the appropriate services.

Your profile

Competencies/Behaviour :

• Fluency in French and in English and knowledge of Luxembourgish and/or German are mandatory.
• Ability to take initiatives, responsibilities and anticipate;
• Effective communication skills to convey safety concepts to technical and non-technical stakeholders;
• Rigor & precision;
• Customer/result orientation;
• Strong team spirit;
• Ability to learn and transmit it;
• Keep abreast of new threats and new security technologies to better understand fraud;

Experience:

• Bachelor’s degree with a focus on economics, finance or sciences.;
• Around 2+ years in a similar position;
• Experience with card schemes or mindset for Anti Fraud domain;
• Ability to work with different computer systems/programs;
• Knowledge of banking environment is appreciated.

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. ING is a global bank with a strong European base.

53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries.

Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches.

For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services. In order to strengthen its Payments department, ING Luxembourg is looking for a Cards Fraud Prevention & Claims Management officer on a permanent contract.

Business Analyst – Payments 

ING Luxembourg is looking for a Business Analyst, who will be working in a Squad part of the Payments Tribe. The aim of this tribe is to offer all ING customers (Retail Banking, Private Banking and Wholesale Banking) easy and reliable services and to provide the best payment experience possible. 

Job description

Your mission is to design, develop, manage, harmonize and phase out commercial products, services, channel formulas and processes within one or more segments. 
You work in a Squad within ING's Agile organization and you work together with other experts to achieve the Squad's mission. This involves the implementation of the following activities :

• Contribute actively to all events of the sprints by asking, answering and challenging. You act as a moderator and enhance the way of working structurally. You ensure that priorities are made. 
• Participate in the Chapter meetings and in the standard scrum events for the Squad stand up, refinement, review and retrospectives.
• Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
• Optimize processes in a customer friendly way to maximize customer and business value.
• Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
• Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
• Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
• Can be involved in resolving customer complaints & incidents.
• By applying your expertise, develop new techniques, new monitoring standards for ING, new products & processes and improve current ones.
• Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
• Could be external speaker and contribute to industry knowledge. 

Your profile

Competencies / Behaviour :

• Ability to manage a very diverse set of stakeholders with very different priorities.
• Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
• Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this.
• Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting. 
• Having deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks.
• Ability to develop a long-term vision
• Ability to take initiatives to improve products, processes and channel policies – ensure that creative ideas are implemented.
• Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
• Focusing on what you’re good at as your role covers a wide area of activities.

Experience:

• Master or Bachelor degree
• Proven track record of managing/contributing to complex projects
• Specific knowledge of the Payments industry will be considered as an asset

Languages: 

• Fluent in English & French. 

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. 

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.

Head of Real Estate and Corporate Sector Coverage

We look for

In line with ING strategy and strategic pillars, we look for a colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

The Head of Real Estate (RE) and Corporate Sector Coverage (CSC) manages Corporate Client activities and Real Estate activities of ING Wholesale Banking Luxembourg.

The Corporate Clients team serves Luxembourg’s most sophisticated client segments, i.e. local blue-chips and multinationals and manages ca 150 clients with a multi-product, multi-location approach and long-term relationship focus in line with the Wholesale Banking guidelines and strategy. For the Real Estate Clients, the team serves Real Estate Investment Funds as well as Real Estate actors realizing high profile transactions in Luxembourg. The facilities and products provided to our clients are varied in structure and complexity, which requires an adequate professional level of client coverage and product knowledge.

The Head is responsible for managing, directing, coordinating and controlling commercial activities, financial and other business objectives, financial and non-financial risks, and professional development of the team.             

This person will also act as Senior Relationship Manager, being part of the origination team.

The Head reports hierarchically to the Head of Wholesale Banking Luxembourg, and functionally to the Head of Sectors BeLux.

Your role & work environment

As head, you manage and develop the local business:

• You drive relationship management and origination
• You are accountable for the local revenues, direct costs, risk/return and cross-buy ratio of the local sector team
• You execute the regional/global sector strategy and long term plans on to local level

Your key responsibilities

• You will develop and oversee the implementation of the coverage strategy for ING Luxembourg’s corporate client base with a focus on growing the underlying business revenues and balancing returns, risks and capital usage Identify market, sector and technological trends and developments and propose
• You will implement new ideas to address these trends and developments
• You willspearhead the delivery of ING’s global product and country network to Corporate Clients with a client centric and product agnostic approach in close coordination with product and country organizations
• You will give direction to the team to deliver the business strategy and targets
• You will align the team actions with the local stakeholders, a.o. the management team of ING WB Luxembourg
• You will  be responsible for target setting, performance management, appraising and coaching, people development, recruitment and compensation, in line with the Wholesale Banking guidelines as well as ING’s Orange Code principles.

• You will personally coach and provide mentorship to high talent individuals within the team We are interested to meet diverse orange candidates for the role.
• As Senior Relationship Manager, you develop and maintain the relationship with the largest players in the Luxembourg Real Estate Sector and CSC
• You will manage a mixed portfolio of both developers, local and international investors.
• You monitor your client profitability and the realization of your portfolio KPIs & team objectives
• You avoid underperforming assets in your portfolio by locking in cross-sell opportunities and making careful considerations when being presented a lending opportunity.

• You will ensure coverage team acts as ING’s first line of defense for risk management, building a strong credit and compliance culture in the organization Implement development programs to develop the team’s skills and expertise (including short term offshore assignments, IITP rotation programs)

Your key competencies:

• Academic degree / MBA in finance, economics, law or equivalent
• Minimum 7 years of experience in a commercial role, proven track record of origination capabilities and deal making
• Experience in people management or stakeholders management
• Relevant experience in Corporate Banking, accompanied by credit background, strong risk and portfolio management skills and good product knowledge in Corporate finance, equity capital markets, debt capital markets, financial markets.
• Experience in Real Estate: Sector network ecosystem, deal origination and structuring is preferred
• Excellent communication skills (oral and written) in English; French, Luxembourgish and/or Dutch are a plus

• You’re result driven and look for healthy growth of your portfolio revenues
• You spot business opportunities in your conversations with your real estate clients and organize pitches to generate business and reinforce ING’s competitive position People management
• You demonstrate your management skills by coaching, supporting, and developing your direct reports. You have effective networking and relationship building skills in the real estate ecosystem allowing to quickly build trust with senior leaders and clients, to ensure smooth transactions and processes

We offer you   :

• A long term relationship with our clients and prospects in order for ING to become their primary bank
• A challenging position in an international environment with a key player in the Luxembourg and international banking landscape
• A clear purpose, a unique offer and a range of flexible compensation and other benefits
• Personal growth & challenging work with endless opportunities to realize your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavors
• A progressive and agile way of working, where new ideas are valued ahead of convention

With over 1000 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches.

Data Operations Lead

Your role & work environment

ING Luxembourg is looking for a Data Operations Lead. It is you that we are looking for!

In this role you will lead a team, set their standards and take responsibility for developing, innovating and safeguarding knowledge in the field of expertise. You will ensure the proper flow, migration and availability of data for business purposes and operations. You are a data specialist but also a good coordinator of activities.

This role will report to the Super Circle Lead Data Operations and will be part of Operations business line.

Your key responsibilities

• Lead a team or work closely with different resources across the organization in order to contribute to the data strategy
• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others
• Responsible for the data quality, integrity and lifecycle controls
• Communicate clear objectives and implement them in the team and bring data quality activities together
• Work on improving and simplifying the data by making it available safely
• Responsible for the data integrity through data control and reconciliation
• Maximize scalable data operations through consolidation and automation and work closely with the team by putting all efforts in this direction
• Develop tactical plans for optimizing resources and assets being managed within a significant area or department.
• Act as subject matter expert in an area of policy, regulation, or operational management for the team and beyond in the function

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Data Operations Lead you will also need:

• Have a proven experience in managing policies, procedures and different stakeholders
• Data, Privacy, Security, Ethics and Risk understanding
• Experience with data sensitivity
• Experience of coordinating people and other resources to achieve specific end results within limited timeframes
• Proven experience in evaluating internal policies, adapting procedures in order to keep the bank safe and compliant but also to achieve data strategy

We offer you 

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• A stimulating environment with lots of learning opportunities
• Personal growth & challenging work with opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Operations department, you can count on a range of opportunities to invest in your personal and professional growth with:

• Experience to be fully immersed in a very diverse and dynamic team, full participation in tackling our collective challenges
• Data Experience in an international environment and collaborate with colleagues across the globe
• On-the-job training to translate theory into practice, learning from highly experienced professionals

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Tribe Lead Daily Banking & Lending

Your role & work environment

ING Luxembourg is looking for a Tribe Lead Daily Banking & Lending (Tribe Lead Products I). As the Tribe Lead (+/- 40 people) you deliver all ING Retail and Private Banking Luxembourg customers reliable, differentiating and hassle free experience in daily banking and lending services.

You will steer your tribe and share a collective responsibility to improve ING’s performance and identify opportunities to better serve and delight customers. You will have an eye on the long term perspective. You will translate the Think Forward Strategy and changing customer behavior into business outcomes and ensure you stay on track with the focus on the right priorities. You will proactively anticipate dependencies and collaboration across the entire organization with the parties that need to contribute to a specific implementation of your business area. You will report the future direction, required capacity and delivery of your business area to overall bank leadership via Quarterly Business Reviews

As a Tribe Lead for Daily Banking & Lending you….

• Offer our clients state of the art solutions to answer their Daily Banking & Lending needs (including payments cards)
• Take a leading active role in strategic projects related to Daily Banking & Lending.
• Design, implement, and monitor the pricing policy (as Head of Pricing you are leading the global Pricing expert team, located in your Tribe) following Group governance and as such are responsible for the Pricing of the 4 segments of the bank
• Be involved in local multi-bank projects in Luxembourg, represent ING in a working group (within Luxembourg or at Group level) and potentially participate in the board of a Cooperative or a Joint venture (such as VisaLux or LuxConstellation)
• Connect with Sales to align lending priorities and products with VOC (Voice of Customer or customer needs) and local market evolution.
• Improve processes and products while ensuring competitiveness and profitability.
• Ensure regulatory compliance across the whole domain under your supervision.
• Ensure reliable, seamless customer journeys for all daily banking and lending services, in sales and servicing
• Support dedicated campaigns.
• Are involved in local multi-bank project in Luxembourg.
• Ensure smooth and efficient coordination with stakeholders inside the organization (locally and group international network)
• Ensure smooth and efficient coordination with external stakeholders.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Tribe Lead Daily Banking & Lending you will also need:

• To take responsibility, steer priorities and realizations based on facts and data; managerial courage to question and make decisions
• Good understanding of the issues, opportunities and dynamics of the different business lines of ING Luxembourg; Sound market knowledge
• Experience in the agile way of working
• Change management proven experience
• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframe
• Holds self and others accountable to meet commitments 

We offer you 

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• A stimulating environment with lots of learning opportunities
• Personal growth & challenging work with opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, you can count on a range of opportunities to invest in your personal and professional growth with:

• Experience to be fully immersed in a very diverse and dynamic team, full participation in tackling our collective challenges
• Experience an international environment and collaborate with colleagues across the globe
• On-the-job training to translate theory into practice, learning from highly experienced professionals

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Local Product Manager Transaction Services

Your role & work environment

The purpose of the local Product Manager function is to make our clients successful by offering them seamlessly integrated Transaction Services (TS) solutions. Products in scope are:

·       Payments

·       Cash and Liquidity Solutions

·       Trade (DocTrade, Guarantees and Working Capital Solutions)

·       Digital Channels

The local Product Manager closely liaises with the four corresponding Global TS Product Tribes, within the Global TS organisation, and defines and drives the local strategy and implementation to become a leading and innovative TS network bank in Europe.

The local product manager TS improves products, pricing, processes, documentation and tooling in such a way that internationally operating clients experience ING as One Bank across the entire ING network.

The local Product Manager is responsible to keep the TS products ´safe and secure´ and has the local asset ownership for all Transaction Services IT assets in scope.

You will share a responsibility with the local TS Sales department to improve ING’s TS performance and identify opportunities to better serve and delight our customers. You will keep an eye on the long term perspective. You will translate our ThinkForward strategy and changing customer behavior into business outcomes and ensure you stay on track with the focus on the right priorities. You will proactively anticipate dependencies and collaboration across the entire organization and with the parties that need to contribute to a specific implementation of your business area. You will report the future direction, required capacity and delivery of your business area to overall bank leadership via Quarterly Business Reviews and the yearly Dynamic Plan. 

The local Product Manager Transaction Services reports functionally to the Global TS Strategy & Change organisation, and hierarchally to the Local WB Head of Transaction Services.

Your key responsibilities are:

·       You are business owner of the Transaction Services solutions. As such you are responsible for designing, developing & operating the solutions for our clients that allows them to stay a step ahead in life and business;

·       Offering TS solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external capabilities;

·       Ensure seamless customer experience in the full customer journey from pre sales to onboarding to in life.

·       Take ownership on risk management and follow the appropriate procedures to assess and mitigate financial risk and non-financial risk while operating simple standardized business processes, in order to protect the organization from undue risks.

·       Offering a differentiating customer experience by continuous innovations starting from client centricity;

·       Constant focus on cost efficiency in order to be able to compete in the market;

·       You strengthen the “ING way of working” while safeguarding the Orange Code as a role model.

·       You are active in cross-border interaction between people, tribes, squads and chapters (within and outside your own Product Area).

·       You participate in high-performing teams and remove impediments.

·       You are accountable for executing risk & control compliancy and mitigation of business and operational risks.

·       You maintain contacts with stakeholders within the Wholesale organisation and domestic banks like the Global TS Product Tribes, WB Sales/Coverage organisation etc.

·       You maintain contacts with external parties and stakeholders (suppliers, industry experts, consultants, regulators etc

·       You play a crucial role in setting priorities within your country

·       You are expected to represent ING at various industry forums and conferences (or delegate representation) and to meet clients, both to represent ING on their Product Area as well as collate relevant industry-related trends and information, to be used in the course of carrying out their role

We are looking for:

·       Experience and/or affinity with the Transaction Services area, in all four area; Trade, Payments, Channels and Cash & Liquidity

·       Proven track record in product, marketing and/or programme management

·       Excellent level of English

·       An entrepreneur that combines client focus with delivery power

·       Ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs and situations  

·       Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of both the local organisation as the Global Wholesale Bank. 

·       Ability to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions

Project Manager – CoE Sourcing Luxembourg  

[Luxembourg, full time]

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working?

Your role & work environment

As a Project Manager, you are responsible for supporting & gatekeeping the implementation for offshoring projects. You provide support towards our business functions that are using the intragroup architecture by purchasing/selling services from/to other ING entities. You are also the provider and gatekeeper of our service governance frameworks.

Your key responsibilities

• Providing support for the offshoring projects for the service management set up and support the tribes in their outsourcing activities.
• Ensuring the bank remains in control of its offshored/outsourced activities, and is compliant with the legislations and the requirements from the CSSF and EBA Guidelines
• Responsible for the realization, and monitoring of one or multiple Service Level Agreements
• Applying a standard set of service governance frameworks such as Master Service Agreements, Statements of Service, Service Catalogues and Charging methodologies and measuring and evaluating through the implementation of performance dashboards

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You are proactive , love to challenge the status quo and are eager to propose creative solutions to problems.

Competences:

• At least 5 years relevant experience in project management
• Good knowledge of the CSSF circular 22-806 and EBA Guidelines on outsourcings
• Banking knowledge is a plus
• Fluent in English and French

Behaviour:

• Ability to work in a dynamic environment
• Driven and customer focused, loving to collaborate with different people
• Good analytical skills
• Proven planning & organizational skills
• Clear communication skills : written and oral
• Having an open mindset for innovative and new trends in the market
• Ability to work in an autonomous way and to take initiative
• Making things happen thanks to your ‘can do’ attitude
• Problem solving

We offer you 

A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.

The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
 ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.

Enterprise Architect

ING Luxembourg’s, a financial institution providing retail and wholesale banking services, is seeking to recruit for its Centre of Expertise Architecture, at its headquarters in Luxembourg, an Enterprise Architect.

This is a full-time position for which ING offers a permanent contract.

Your role & work environment

As an Enterprise Architect, you will play a key role in developing a holistic

understanding of the Bank. You will partner with the business and IT, provide architecture guidance, contribute to the bank transformation and co-design solutions aligned with the bank strategy, effectively bridging the gap between business and technology.

You will be part of the Center of Expertise Architecture, a team of about ten architects, led by the ING Luxembourg Chief Architect, and directly reporting to the CIO. You will be involved in strategic initiatives and have the ability to influence the direction the Information System shall take and contribute to its steering.

You will be assigned to one or more domains of the bank (KYC / AML / CFT, Wholesale Banking, Lending, Investments, etc) where you will have the ability to contribute to the domains transformation as well as modernization, and teamwork with heads of Departments and their teams (team leaders, business analysts, Developers and Ops), effectively working on several architecture dimensions: business, process, data, application, flows, technical, organizational.

The work is carried out in an Agile way of working with a significant international collaboration with ING teams present on other countries.

Your key responsibilities

Within the scope of the domains you are assigned to:

• Defining the Target State Architecture, co-designing with stakeholders
• Maintaining the Current State Architecture
• Defining multi-years architecture roadmap
• Creating and maintaining business and technical capabilities maps
• Defining the architecture the projects shall implement, co-designing with stakeholders having in mind scalability, sustainability, resilience and reliability
• Ensuring the solutions are aligned with the bank and IT strategies, as well as technological standards and market best practices
• Verifying the implementation is aligned on the architecture designed
• Performing trend watch (business and technical)
• Assessing architecture debt
• Managing architecture standards
• Maintaining the inventory of technologies used and promote consolidation

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You are proactive, love to challenge the status quo and are eager to propose creative solutions to problems.

Competences:

• At least 3 years of relevant experience in Enterprise Architecture
• Holistic understanding of the inner working of a bank
• Good knowledge of some banking domains: preferably KYC / AML / CFT, Wholesale Banking (Fund industry, Depositary and Custody, Transaction, Financing, Lending, Trading) but other banking business domains will be considered
• Good technical background and technical architecture knowledge : API, micro-services, BPM, Messaging, Middleware, Application servers, Databases systems, Operating Systems, Virtualization, Cloud (private, public, hybrid)
• Good security knowledge: IT Risk, Security Best practices, IAM, IG, Fraud detection
• Ability to build business cases, compute ROI and break-even point
• Fluent in English and French

Behaviour:

• Ability to lead architecture content workshops with diverse stakeholders (management, business analysts, engineers, etc.)
• Strong business acumen and stakeholder management skills
• Ability to influence, federate, negotiate and compromise
• Clear communication skills : written and oral
• Good presentation skills
• Ability to work in a dynamic environment
• Multi-cultural awareness and effective ability to work in international projects

What will you gain joining ING as an architect?
 

A position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.

Your working environment

With over 1000 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
 

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.

Head of Transformation

Your role & work environment

ING Luxembourg is looking for a Head of Transformation (COE Lead Transformation II) that will lead a collection of different expert teams which have the same or related purpose within a CoE. In this role the candidate will lead the change portfolio, will orchestrate the delivery of complex change to ensure strategic alignment and executional certainty and will ensure adherence to transformation methodologies to deliver transformational change for the business. The candidate will lead the design and delivery of project assurance reviews, will enable the delivery of assurance reviews by independent third parties, and ensure that appropriate actions are taken to resolve any issues identified to give senior stakeholders confidence that the project can deliver to time, budget, and quality. This role will report to the Chief Operations Officer and functionally to Transformation Office, Retail.

Your key responsibilities

• Lead the development and implementation of strategy for a significant area of responsibility, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider corporate strategy.
• Recommend financial and headcount budgets; propose business targets (e.g., revenues or other key performance indicators); and schedule key activities/projects, ensuring integration with other elements of the organization.
• Lead the development of project and program management frameworks and tools to ensure that these meet the needs of key internal and external stakeholders
• Contribute to the definition of organization structure by recommending reporting lines, identifying interfaces between elements of the organization, and recommending roles and responsibilities, to align with the corporate structure and organization principles
• Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organization's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization's talent pool.
• Ensure that risks, issues, dependencies, and constraints are managed appropriately at project level. Where risks or issues threaten delivery of the project, develop and agree recovery plans
• Initiate and lead the governance and delivery of a program or group of significant projects within a function, using an appropriate project management methodology to give assurance that intended outcomes are identified and achieved.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Head of Transformation you will also need:

• Have a proven experience in anticipating and balancing the needs of multiple stakeholders
• 10 years+ of program and project management experience
• Change management proven experience
• Experience in usage of a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames

We offer you 

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• A stimulating environment with lots of learning opportunities
• Personal growth & challenging work with opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Operations department, you can count on a range of opportunities to invest in your personal and professional growth with:

• Experience to be fully immersed in a very diverse and dynamic team, full participation in tackling our collective challenges
• Experience to work in a dealing room and monitor the market closely as it happens
• Experience an international environment and collaborate with colleagues across the globe
• On-the-job training to translate theory into practice, learning from highly experienced professionals

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!