At the full performance level, major duties include:
- Serves as liaison for administrative matters regarding Entry-Level Examiner Hiring (ELEH) and onboarding. Assists with ELEH hiring events and orientation sessions.
- Responds to program inquiries and serves as point-of-contact for ELEH stakeholders in resolving problems related to laptop deployment, HR documentation, badging requirements, relocation paperwork, FDIC-issued credit cards, and access to Computer-Based Instruction modules.
- Tracks due dates, completes administrative actions, and notifies appropriate staff when to take administrative actions for ELEH participants.
- Identifies, analyzes, and resolves challenges or provides recommendations to maintain program operations. Independently identifies and resolves conventional problems. Adapts existing plans and techniques to accomplish program goals.
- Develops and implements systems and procedures to facilitate ELEH participant onboarding, collects questions and concerns, and identifies onboarding process improvement. Analyzes program results, findings, and patterns and recommends changes.
- Participates in the development and drafting of summary information related to the review and assessment of related programs, project results, and evaluation of ELEH operations. Drafts communications that may serve as reference materials.
- Responds to inquiries from management, staff, and administrative specialists from the region or headquarters, IT coordinators, and ELEH program participants regarding policies and procedures for various related administrative matters.