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The Network Operations Engineer is a network hardware and circuit support engineer for all levels of the network. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Responsibilities:
● Support for global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure.
● Day-to-day activities involve working on multiple vendor TOR switches (Cisco Nexus, Arista & Juniper), optical backhaul, and backbone & edge routers in dozens of POP locations around the world.
● Assisting with traffic concerns and any other queries raised by ISP/Partners.
● Managing switches for any incidents such as input errors, CRC, RMA etc.
● Working directly with ISP/Vendors on fixing any issues related to the network.
● Creating technical documentation, workflows, root cause analysis.
Qualifications Experience and Skills required:
● 5+ years' of relevant work experience
● Experience in fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.
● Extensive knowledge of routing protocols, especially BGP.
● Experience with Content Delivery Networks and Internet Peering strategies.
● Good communication skills- you should be able to work with service providers and colocation facilities around the world.
Skills Preferred but not required:
● Experience working in a multi-vendor network environment.
● Network certifications such as CCNP or JNCIP and higher.
● Scripting with python, bash. Understanding of automation, devops, and able to work with developers in improving tools and workflows.
Official account of Jobstore.
What this Job Entails:
Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.
Your Daily Roles and Responsibilities:
Required Qualifications/Skills:
Preferred Qualifications:
Official account of Jobstore.
Your Roles and Responsibilities:
Required Qualifications/Skills:
Preferred Qualifications:
Official account of Jobstore.
Responsibilities:
Required Qualifications/Skills:
Official account of Jobstore.
Responsibilities:
Required Qualifications/Skills:
Official account of Jobstore.
Responsibilities:
Required Qualifications/Skills:
Official account of Jobstore.
What this Job Entails:
The Infrastructure Field Services (IFS) Technician, Level 1 will provide troubleshooting, installation, testing and maintenance of various Infrastructure technologies across a diverse environment. From onsite services that include deployment and break fix support of IT hardware to smart hands support of routers, switches in the IDF/MDF rooms to basic telecommunications smart hands activities and data center support.
You will work closely with other field technicians and engineers, ISPs, equipment vendors, and internal operations and engineering staff. Another key part of the job is in providing best of breed customer service to the supported user. Regular interaction with users along with other supporting parties will be key to the success for someone coming into this role.
Roles and Responsibilities:
● Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.
● Perform physical racking of equipment (rack prep, rack and stack, switches/routers, cameras, audio visual equipment).
● Run fiber, power and Ethernet cabling to specifications.
● Install / troubleshoot Access Point.
● Add or Replace disk drives and memory.
● Diagnose simple hardware issues.
● Deploy and recover laptop/desktop hardware to supported users.
● Support product lifecycle management activities, including asset receiving, box/unboxing of equipment, inventory put-aways and breakdown of corrugate to maintain a clean working environment.
● Perform inventory and asset management, conference room preventative maintenance, and e-recycling of hardware and peripherals.
● Organize packages coming in/out of inventory storage rooms.
● Location and processing of Overdue RMAs.
● Utilize Inventory Data management software to maintain inventory accuracy and workflow.
● Assist the team in recommending improvements to processes that may impact the quality of assets or improve overall efficiencies for any related process or system. ● Provide site survey support for infrastructure projects, as well as large space, power, equipment and WiFi deployments.
● Perform site audits and reconcile data discrepancies.
● Provide SmartHands with vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.
● Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.
● Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction.
● Assist in coordinating site access, equipment staging, and other tasks ● Use ticketing systems to respond and resolve issues to specific Service Level Agreements (SLAs) & Key Performance Indicators (KPIś).
● Ability to travel internationally as needed with a valid passport.
● Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
● Flexibility to work in Shift timings including weekend shifts
Required Qualifications/Skills:
● Diploma/Degree in Information Technology or a related field.
● 2+ years of experience in IT infrastructure.
● Demonstrates strong technical expertise in networking, operating systems, and hardware.
● Proficient in troubleshooting and resolving hardware, software, and network-related issues on end-user devices, including laptops, desktops, printers, and mobile devices.
● Exhibits expertise in multiple operating systems, including Windows, macOS, and Linux.
● Possesses a basic understanding of networking concepts and protocols.
● Skilled in repairing and replacing hardware components such as hard drives, RAM, and motherboards.
● Able to provide remote support using tools such as Remote Desktop Protocol (RDP), TeamViewer, and Zoom.
● Proficient in documenting and updating service requests while maintaining an accurate inventory of devices and software.
● Passionate about staying up to date with the latest technology trends and advancements.
● Self motivated.
● Attention to details.
● Ability to work independently and as part of a team.
● Ability to manage time efficiently and prioritize tasks.
● Ability to work under pressure and meet deadlines.
● Excellent customer service skills.
● Ability to communicate effectively with end-users, both verbally and in writing. Additionally requiring to be proficient in English as preferred with end-user, local language may differ
Preferred Qualifications:
● Certifications in Network or Information Technology (A+, N+, MCSA, MCSE and CCNA, ITIL V3 Foundations, etc...)
● Cloud computing experience
● Security experience
● Computer Automation Experience
● Project Management Experience
● Application of ITSM, Incident, Service Request, Problem, Change Management ticketing systems such as ServiceNow, Remedy, etc.
● Data Center Clearances & Certifications
Official account of Jobstore.
Responsibilities:
• A successful track record of supporting complex customer projects within a fast-paced ICT or Telecommunications industry;
• Manage implementation of IT infrastructure project
• Gather and maintain project requirement lists.
• Assist to be the main point of contact to coordinate project management activities, resources, equipment and information with clients’ project manager and internal technical team
• Provides weekly project updates including action item updates.
• Schedules and coordinates project reviews and follows up on assigned actions.
• Effectively and accurately communicate status to the project team.
• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
• Takes part in organizing, attending and participating in stakeholder meetings.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with various regional teams responsible for project resources and ticket resolution.
• Assists with daily monitoring of the ticketing system, reassigning tickets where required.
• Produces regular reports as required.
• stablished team player with the ability to build strong relationships with customers, vendors and internal stakeholders;
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy; and
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
• Knowledge of logistic in inbound/outbound movement, coordination and tracking.
• Carry out tasks related to receiving inbound shipments and packing outbound shipments.
• Organize Delivery Orders from suppliers and cross-check them against purchase orders.
• Manage and coordinate all courier and freight services.
• Assist with RMA requests and processing.
Required Qualifications/Skills:
• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
• Familiarity with Microsoft Excel and Google Suite
• Excellent Communication skills, both verbal and written
• Proactive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum
Official account of Jobstore.
What this Job Entails:
The Network Operations Engineer is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Roles and Responsibilities:
Required Qualifications/Skills:
Preferred Qualifications:
What can Astreya offer you?
Official account of Jobstore.
