Total 4 job vacancies by 1191 Amadeus Hospitality Europe, S.L.U.

Maintain and Improve Amadeus’ state-of-the-art customer support! 

Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us lead the way in the years to come!

Amadeus Hospitality’s award-winning Customer Support team offers first line support to its global customer base in the hospitality industry. 

Click here to learn about Web Solutions, the product you will be supporting! 

Summary of the role:

The Web Customer Support Analyst is responsible for providing on-time and on-quality support services to our web clients, typical requests include troubleshooting, bug fixing, website enhancements, ecommerce tracking and Google analytics questions.

In this role you’ll/ Your main responsibilities:

• Maintain the high level of verbal and written customer support required by our global customers.
• Provide efficient and prompt customer service, technical support and follow-up on customer requests.
• Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes. 
• Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations. 
• Upgrade, update, and enhance current sites for responsive design and optimize.
• Migration of ecommerce and media tracking tags into the GTM container. Follow testing and QA processes to help ensure client satisfaction.
• Implement and customize web analytics and website optimization code based on business needs, specifically Google Analytics, Google Tag Manager, and tracking codes from online media vendors, such as, Sojern, Facebook, and others using JavaScript, HTML.

About the ideal candidate :

• You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers.
• Background in managing CMS is mandatory.
• You are quick to use new software tools such as Salesforce or Microsoft Office. 
• You are proficient in English & Spanish; Italian or German, highly appreciated.
• Knowledge of Google Tag Manager (GTM) or other Tag Manager platform
• Analytical thinking and team building skills are essential.
• Ability to effectively provide support to multiple teams with varying skill sets/knowledge.

What we can offer you :

A vibrant multi-cultural environment with countless international mobility opportunities. 

• Permanent contract and a competitive benefits package such as pension plan, travel, life, healthcare insurance and lunch allowance, and other perks. 
• You will have a hybrid working model in one of the best cities in the world! Barcelona Office  
• Career growth opportunities. 
• You’ll be joining one of the world’s top software companies. 

Diversity & Inclusion 

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation. 

#LI-EMEA

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Currently we are looking for a candidate for a position of Product Manager. The Product Manager, Service Center will be responsible for the strategy and execution of Amadeus Service Center product. The role will be focused on launching a new product through defining the product vision and strategy to ensure it meets customer and business needs.  The team member will actively engage in customer facing activity while managing product prioritization, business requirement definition, developer partner management and product delivery.   As part of a growing organization, this role will need to quickly and effectively adapt to changes of the service and provide insights to drive the growth of the business.

In this role you'll:

• Articulate & Develop value propositions and key messages corresponding to problem statements, and articulate them into new product concepts or upgrades.
• Define the product strategy, vision & the business value in line with the business owners and other relevant stakeholders.
• Analyze solution offerings of competitors and define the strategic positioning of the product in alignment with Product Marketing Management.
• Manage 3rd party partnerships: requirement definition and prioritization, coordination of product evolution and other activities with the partner.
• Embark Amadeus teams on product vision, share product knowledge and ensure mutual understanding of the business.
• Drive co-innovation with customers to validate customer value drivers, define features of the products (MVP and beyond), and prioritize based on effort and expected business value.
• Define and manage product roadmap; socialize and align timelines with relevant stakeholders. Work closely with Product Marketing Management, Operations (Customer Service/Delivery/Go To Market) and R&D teams to define priorities and releasing plan for new products or upgrades.
• Coordinate different functional and technical streams with R&D teams to ensure end to end solution consistency.
• Manage the budget for area of responsibility including capacity planning with R&D.
• Participate in Agile events (Lean Portfolio Management, PI planning, System demos, Inspect and Adapt workshops…) when applicable / required.
• When applicable, fulfill Product Owner role or ART PM and work with R&D teams to maximize the agile teams outcome.
• Ensure solutions (to be) released meet the users’ needs and product readiness guidelines.

About the ideal candidate:

• Bachelor's degree
• Min. 7 years of experience in Product Management; ideally in hotel reservation and distribution management
• Min.7 years of experience in leading a product, project or technology initiatives
• Experience with 0-1 product development and launch
• Knowledge of with Salesforce platform
• Experience with Call Center product for agents
• Experience in agile software development working practices and defining product vision and roadmaps for digital products
• Experience using tools such as JIRA, Confluence, Rally and other product and project management tools
• Fluent English
• Strong communication skills and teamwork attitude

We can offer you

• A vibrant multi-cultural environment with countless international mobility and career growth opportunities.
• Permanent contract and a competitive benefits package such as pension plan, travel, life, healthcare insurance and lunch allowance, and other perks.
• You will have a hybrid working model in one of the best cities in the world! Barcelona Office

Application process:

The application process takes no longer than a few minutes! Create your candidate profile, upload your CV and apply. Once we’ve received your application and you’re a good fit for the role, one of our recruiters will get in touch with you to arrange a telephone interview.

Apply now! You’ll join one of the world’s top software companies !

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Currently, we are looking for a candidate for the position of GMS Implementation Manager  who will support the implementation project team through the definition and planning phases and then monitor and control the strategic project to completion using Project Management methodology. The person in this position will be responsible for problem resolution and project success.

In this role you'll:

• Work using existing procedures or guidelines and provides inputs to support/influence area decisions.
• Make recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Work with a moderate level of guidance and direction from manager.
• Build and manage the implementation project core team.
• Ensure coordinated action between Amadeus organization, external parties and customer implementation groups
• Centralize and follow-up technical issues
• Refine and finalize the implementation project scope with the Program Manager
• Identify all activities necessary to produce all project deliverables
• Size the implementation project (implementation and gap activity)
• Estimate and identify resources with participating organisation units
• Build and validate detailed implementation project planning
• Consolidate and follow-up implementation project planning, resources, issues
• Define and follow-up implementation reporting (reporting structure and content, etc.)
• Monitor project and ensure the quality of project deliverables
• Evaluate internal and external project risks and propose mitigation actions
• Communicate and report on project resources, progress, risks and costs to Program Manager
• Escalate any issue impacting costs, project delivery timeline or scope to Program Manager
• Support Program Manager to implement CR structure for financial purposes
• Attend Customer Project Status meeting and Project Steering Committee.

About the ideal candidate

• Experience in customer service area in multinational company
• Experience in implementing and managing projects
• Fluent English, German or French nice to have
• Experience in hospitality area would be a plus
• Strong communication skills and teamwork attitude

We can offer you

• A vibrant multi-cultural environment with countless international mobility and career growth opportunities.
• Permanent contract and a competitive benefits package such as pension plan, travel, life, healthcare insurance and lunch allowance, and other perks.
• You will have a hybrid working model in one of the best cities in the world! Barcelona Office

Application process

The application process takes no longer than a few minutes! Create your candidate profile, upload your CV and apply. Once we’ve received your application and you’re a good fit for the role, one of our recruiters will get in touch with you to arrange a telephone interview.

Apply now! You’ll join one of the world’s top software companies!

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Commercial Operations department is responsible for helping Amadeus Hospitality manage their processes and improve sales while reducing costs.  This role focuses on providing operational efficiencies through systems and technology, specifically Salesforce CRM and Conga CPA/CLM tools and connected applications.  The main purpose of the sales operations function is to increase salesforce efficiency by centralizing administration activities to be delivered as a service to the salesforce and ensuring that reporting tools and systems are adequate and optimized to support sales activities.  

Summary of the role: 

This role focuses on increasing salesforce CRM and Conga CPQ/CLM efficiency by centralizing administration activities to be delivered as a service to end users and ensuring that reporting tools and systems are adequate and optimized to support sales activities.  

In this role you’ll:

• Be responsible for configuration of the Amadeus HOS CPQ/CLM applications and processes.  Including product configuration, pricing, quoting, and contract management, template administration, clause management and electronic signature
• Be responsible for executing basic level administration tasks within the Salesforce/ Apttus CPQ platform
• Need basic knowledge of products, price list items, pricebooks, product rules, currencies, and templates
• Be responsible for analyzing business requirements and troubleshooting applications issues
• Need to understand business requirements and know how to convert them into scalable technical solutions
• Create test scripts and test system stability and functionality
• Troubleshoot and fix bugs
• Need to understand how Salesforce is integrated with connected applications and integrations (Conga CPQ/CLM, Sertifi, Xactly, Insight Squared  
• Maintain, support, and contribute to the design of multiple salesforce instances (sandbox, test, production)
• Maintain governance of solutions and drive best practices across business units
• Ability to comprehend customer/business requirements and provide development solutions to meet these requirements
• Work closely with stakeholders to ensure improved business processes

About the candidate:

• Minimum 2 years working in Salesforce either as an end-user or Administrator
• Strong understanding of Salesforce.com best practices and functionality
• Salesforce certification preferred but not required
• Apttus CPQ Level 1 Administrator certification preferred but not required
• Proficient in Microsoft Office tools, and the ability to use Excel at an advanced level
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward
• Creative and analytical thinker with strong problem-solving skills
• Comfortable working in a fast-paced, challenging environment where decisions you make will have a large process impact
• As the team grows and expands, willingness to be flexible within your role is critical
• Ability to work independently as well as a team player
• Detail oriented, well organized, and ability to multi-task in a results oriented business environment
• Able to work with key business unit stakeholders across the global organization
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills are required

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid working model 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe

Application process: 

The application process takes no longer than few minutes!
Create your candidate profile, upload your Resume/CV and apply today !

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.