Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.  This is an essential industry and we’ve been in the game since 1933!

Position Summary
The “Ops Manager” manages the operations and personnel for locations with approximately 382 truck units. Roles including Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because we allow you to carve out your own career path and promote from within, based on performance.  The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career.  This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares!

Shop Location- Brookshire, TX

Shift- 1st shift - Monday - Friday, 7:00am - 3:30pm

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"

Here is from people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

• Operations Management:
  Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.
  Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
  Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
  Oversee the execution of the Automated Planning System (APS).

• Labor Management:
  Provides management, training and development of all personnel assigned.
  Responsible for Performance Management of all assigned personnel.
  Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
  Makes recommendations for future staffing based on changes to the business environment.
  Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.

• Customer Management:
  Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
  Responsible for execution of customer communication protocol.
  Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
  Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
  Conduct customer visits and annual reviews as required by the Customer Care Plan.

• Financial Management:
  Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
  Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
  Responsible for the optimization of net maintenance cost per unit.
  Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
  Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors.
  Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.
  Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities.
  Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.
  Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
  Ensure data integrity in the Shop Management Online system.

• Asset Management:
  Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
  Evaluates needs and makes recommendation for shop tooling and equipment requirements.
  Responsible for the execution of Asset Management initiatives at the shop level.
  Management and oversight of vehicle specifications and vehicle in-service/out-service process.
  Provide input during business unit asset management review.
  Ensure all vehicles have required specifications in SAM.
  Responsible for successful execution of Parts Inventory management, policies and procedures.
  Collaborate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.

• Quality Management:
  Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work.
  Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
  Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
  Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.
  Accountable for all Quality Metrics within the Shop.
  Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
  Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
  Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
  Ensure Cleanliness and quality of repair for all maintained vehicles.
  Comply with Safety, State, and EPA regulations and requirements.

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work

• Understanding of labor, financial operating, quality, safety and asset processes and related metrics

• Strong sense of personal accountability and a proven track record of achieving desired results

• Ability to communicate effectively both verbally and in writing

• Proficient in basic computer skills and in a Microsoft Office environment

• Ability to work with reporting systems to pull data for analysis and decision making (preferred)

• Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record

• Experience using Microsoft word and excel intermediate preferred

• Experience with Fleet Management Software preferred

• Maintenance and Technical experience in a shop environment preferred

Qualifications

• H.S. diploma/GED required.

• Associate's degree preferred.

• Bachelor's degree preferred.

• Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required.

• One (1) year to Two (2) years or more Supervisory experience required.

Travel
1-10%

Safety Sensitive

Non-Regulated Tech

DOT Regulated
No

#LI-post   #INDexempt   #FB

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Shop Location-   St. Charles, IL

Shift/Schedule- 2nd shift, Monday - Friday, 3:00pm - 11:30pm

Salary- Paid Weekly!

Summary
The Customer Service Coordinator, or CSC, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background.  We allow you to carve out your own career path and promote from within, based on performance.  The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.  Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! 

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"

Here is from people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

• CUSTOMER SERVICE:
  Improve the quality and consistency of customer communications and meet customer's expectations.
  Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
  Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
  Improve the quality and consistency of customer communications and ensure customer's expectations are met.
  Drive improvement of Customer Satisfaction (CSI) scores.

• WORKFLOW MANAGEMENT:
  Enhance branch productivity through effective work scheduling and planning.
  Create repair order tasks and update work planning sheet.
  Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
  Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
  Coordinate outside repair with vendors and customers.
  Provide a resource that allows the management team time to effectively manage shop operations.

• PARTS MANAGEMENT:
  Contribute to cost containment through effective inventory planning and warranty.
  Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
  Make recommendations on min-max levels to the inventory planning team.
  Manage parts obsolescence.
  Ship warranty and return parts.
  Organize and ensure cleanliness in the parts room.

• ADMINISTRATIVE:
  Effectively handle all incoming shop calls
  Clerical duties within the shop operations which include vehicle maintenance files.
  Process all Account Payable.
  Create repair orders for technicians.

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty.

• Enhance branch productivity through effective work scheduling and planning.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.

• Strong verbal and written communication skills.

• Apply effective phone skills.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Experience using Microsoft word and excel intermediate preferred.

Qualifications

• H.S. diploma/GED required General H.S. subjects.

• One (1) year or more customer service or comparable experience with issues resolution experience required.

DOT Regulated
No

#LI-post   #INDexempt   #FB

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

START ON A CAREER PATH THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Rental Manager Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion.

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC,Reader's Choice Excellence Awards by Inbound Logistics, Top Women to Watch in Transportation & Top Company for Women to Work for in Transportation by Women in Trucking. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder as their Supplier Environmental Excellence Award.

Have we mentioned we value our people? Hear it from the people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Grab some more details on the position below and submit your interest if you like what you read…

Job Summary This position is designed to be completed in 12-18 months and provides the incumbent general Rental Management training in addition to specific training in the areas of Finance, Operations, Human Resources and Sales /Marketing. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. This program is fast-paced and touches every aspect of the business unit.  In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building.  We allow you to carve out your own career path and promote from within, based on performance.

If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.  Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!

Rental Location- Jefferson, LA

#LI-post   #INDexempt   #FB

Essential Functions

• Handling the sales and process for inbound calls as well as outbound solicitation

• Maintain current and accurate data within the company's marketing database

• Responsible for generating rental, lease and used vehicle sales leads

• Manage all rental asset processes to include Vehicle Pm and cleanliness standards

• Meet overall Ryder market share by successfully executing the sales and marketing initiatives

• Maintain compliance with company, local, state, federal and other regulatory agencies

• Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Excellent communication and interpersonal skills

• Possesses flexibility to work in a fast paced, dynamic environment

• High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Detail oriented with strong follow-up practices

• Possess a high degree of common sense and the aptitude to learn quickly

• Ability to relocate in the region/US at the conclusion of the training program

• Must be computer literate intermediate required

Qualifications

• Bachelor's degree required business administration or similar related degree

• Five (5) years or more customer service with issues resolution experience required

• Must be computer literate intermediate required

Travel
None

DOT Regulated
No

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Essential Functions

• CUSTOMER SERVICE:
  Improve the quality and consistency of customer communications and meet customer's expectations.
  Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
  Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
  Improve the quality and consistency of customer communications and ensure customer's expectations are met.
  Drive improvement of Customer Satisfaction (CSI) scores.

• WORKFLOW MANAGEMENT:
  Enhance branch productivity through effective work scheduling and planning.
  Create repair order tasks and update work planning sheet.
  Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
  Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
  Coordinate outside repair with vendors and customers.
  Provide a resource that allows the management team time to effectively manage shop operations.

• PARTS MANAGEMENT:
  Contribute to cost containment through effective inventory planning and warranty.
  Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
  Make recommendations on min-max levels to the inventory planning team.
  Manage parts obsolescence.
  Ship warranty and return parts.
  Organize and ensure cleanliness in the parts room.

• ADMINISTRATIVE:
  Effectively handle all incoming shop calls
  Clerical duties within the shop operations which include vehicle maintenance files.
  Process all Account Payable.
  Create repair orders for technicians.

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty.

• Enhance branch productivity through effective work scheduling and planning.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.

• Strong verbal and written communication skills.

• Apply effective phone skills.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Experience using Microsoft word and excel intermediate preferred.

Qualifications

• H.S. diploma/GED required General H.S. subjects.

• One (1) year or more customer service or comparable experience with issues resolution experience required.

DOT Regulated
No

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Essential Functions

• Handling the sales and process for inbound calls as well as outbound solicitation

• Maintain current and accurate data within the company's marketing database

• Responsible for generating rental, lease and used vehicle sales leads

• Manage all rental asset processes to include Vehicle Pm and cleanliness standards

• Meet overall Ryder market share by successfully executing the sales and marketing initiatives

• Maintain compliance with company, local, state, federal and other regulatory agencies

• Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Excellent communication and interpersonal skills

• Possesses flexibility to work in a fast paced, dynamic environment

• High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Detail oriented with strong follow-up practices

• Possess a high degree of common sense and the aptitude to learn quickly

• Ability to relocate in the region/US at the conclusion of the training program

• Must be computer literate intermediate required

Qualifications

• Bachelor's degree required business administration or similar related degree

• One (1) year or more customer service with issues resolution experience preferred

• Must be computer literate intermediate required

Travel
None

DOT Regulated
No

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

• Primary designee for conducting physical inventory, parts ordering, and receiving

• Processing of Purchase Orders and Supplier invoices

• Ensure Parts Received an properly recorded into inventory

• Responsible for overseeing parts obsolescence

• Responsible for shipping warranty and parts return to vendors

• Responsible for parts room organization and cleanliness

Additional Responsibilities

• Contribute to cost containment through oversight and adherence to effective parts processes and policies as well as other functions as assigned.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills.

• Detailed oriented with excellent follow-up practices.

• Acute attention to detail/Data entry accuracy.

• Ability to work independently and as a member of a team.

• Strong interpersonal skills.

• Experience using Microsoft word and excel intermediate preferred.

Qualifications

• H.S. diploma/GED required.

• One (1) year or more inventory and parts administration/clerical functions preferred.

DOT Regulated
No

#LI-post   #INDexempt   #FB

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

START ON A CAREER PATH THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Rental Manager Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion.

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC,Reader's Choice Excellence Awards by Inbound Logistics, Top Women to Watch in Transportation & Top Company for Women to Work for in Transportation by Women in Trucking. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder as their Supplier Environmental Excellence Award.

Have we mentioned we value our people? Hear it from the people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Grab some more details on the position below and submit your interest if you like what you read…

Job Summary This program is fast-paced and touches every aspect of the business unit.  In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building.  We allow you to carve out your own career path and promote from within, based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management.  If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.  Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!

Rental Location- Nashville, TN

#LI-post   #INDexempt   #FB

Essential Functions

• Handling the sales and process for inbound calls as well as outbound solicitation

• Maintain current and accurate data within the company's marketing database

• Responsible for generating rental, lease and used vehicle sales leads

• Manage all rental asset processes to include Vehicle Pm and cleanliness standards

• Meet overall Ryder market share by successfully executing the sales and marketing initiatives

• Maintain compliance with company, local, state, federal and other regulatory agencies

• Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Excellent communication and interpersonal skills

• Possesses flexibility to work in a fast paced, dynamic environment

• High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Detail oriented with strong follow-up practices

• Possess a high degree of common sense and the aptitude to learn quickly

• Ability to relocate in the region/US at the conclusion of the training program

• Must be computer literate intermediate required

Qualifications

• Bachelor's degree required business administration or similar related degree

• One (1) year or more customer service with issues resolution experience preferred

• Must be computer literate intermediate required

Travel
None

DOT Regulated
No

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

START ON A CAREER PATH THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Rental Manager Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion.

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC,Reader's Choice Excellence Awards by Inbound Logistics, Top Women to Watch in Transportation & Top Company for Women to Work for in Transportation by Women in Trucking. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder as their Supplier Environmental Excellence Award.

Have we mentioned we value our people? Hear it from the people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Grab some more details on the position below and submit your interest if you like what you read…

Job Summary This program is fast-paced and touches every aspect of the business unit.  In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building.  We allow you to carve out your own career path and promote from within, based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management.  If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.  Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!

Rental Location- St. Charles, IL

#LI-post   #INDexempt   #FB

Essential Functions

• Handling the sales and process for inbound calls as well as outbound solicitation

• Maintain current and accurate data within the company's marketing database

• Responsible for generating rental, lease and used vehicle sales leads

• Manage all rental asset processes to include Vehicle Pm and cleanliness standards

• Meet overall Ryder market share by successfully executing the sales and marketing initiatives

• Maintain compliance with company, local, state, federal and other regulatory agencies

• Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Excellent communication and interpersonal skills

• Possesses flexibility to work in a fast paced, dynamic environment

• High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Detail oriented with strong follow-up practices

• Possess a high degree of common sense and the aptitude to learn quickly

• Ability to relocate in the region/US at the conclusion of the training program

• Must be computer literate intermediate required

Qualifications

• Bachelor's degree required business administration or similar related degree

• One (1) year or more customer service with issues resolution experience preferred

• Must be computer literate intermediate required

Travel
None

DOT Regulated
No

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

START ON A CAREER PATH THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Rental Manager Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion.

Rental Location - Fredericksburg VA 22408

Work Schedule - Monday through Friday 1st Shift!

* Bachelor's Degree Required*

Job Summary This program is fast-paced and touches every aspect of the business unit.  In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building.  We allow you to carve out your own career path and promote from within, based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management.  If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.  Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC, Reader's Choice Excellence Awards by Inbound Logistics, & Top Women to Watch in Transportation. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award.

Have we mentioned we value our people? Hear it from the people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

• Handling the sales and process for inbound calls as well as outbound solicitation

• Maintain current and accurate data within the company's marketing database

• Responsible for generating rental, lease and used vehicle sales leads

• Manage all rental asset processes to include Vehicle Pm and cleanliness standards

• Meet overall Ryder market share by successfully executing the sales and marketing initiatives

• Maintain compliance with company, local, state, federal and other regulatory agencies

• Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Excellent communication and interpersonal skills

• Possesses flexibility to work in a fast paced, dynamic environment

• High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Detail oriented with strong follow-up practices

• Possess a high degree of common sense and the aptitude to learn quickly

• Ability to relocate in the region/US at the conclusion of the training program

• Must be computer literate intermediate required

Qualifications

• Bachelor's degree required business administration or similar related degree

• One (1) year or more customer service with issues resolution experience preferred

• Must be computer literate intermediate required

Travel
None

DOT Regulated
No

#LI-post   #INDexempt   #FB

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Shop Location-   Kapolei, Hawaii

Shift/Schedule- 1st shift, Monday - Friday, 7:00am - 3:00pm

Salary - Paid Weekly!

The hourly rate for this position ranges from $25.00/hr to $26.00/hr.

Must have parts inventory experience with either automotive parts, Heavy-Duty Trucks parts or Heavy-Duty equipment parts.

Summary
The CS Parts Coordinator is responsible for the oversight of parts ordering, receiving, cataloging, inventory and reconciliation of all parts at a single location. In addition this position will be responsible for processing Purchase Orders (PO's) and Vendor payment requests. This position will be responsible to ensure the right part is purchased from the right vendor and maintain inventory level to maximize customer uptime. We allow you to carve out your own career path and promote from within, based on performance.  The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.  Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! 

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"

Here is from people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

• Primary designee for conducting physical inventory, parts ordering, and receiving

• Processing of Purchase Orders and Supplier invoices

• Ensure Parts Received an properly recorded into inventory

• Responsible for overseeing parts obsolescence

• Responsible for shipping warranty and parts return to vendors

• Responsible for parts room organization and cleanliness

Additional Responsibilities

• Contribute to cost containment through oversight and adherence to effective parts processes and policies as well as other functions as assigned.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills.

• Detailed oriented with excellent follow-up practices.

• Acute attention to detail/Data entry accuracy.

• Ability to work independently and as a member of a team.

• Strong interpersonal skills.

• Experience using Microsoft word and excel intermediate preferred.

Qualifications

• H.S. diploma/GED required.

• One (1) year or more inventory and parts administration/clerical functions preferred.

DOT Regulated
No

#LI-post   #INDexempt   #FB

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

START ON A CAREER PATH THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Rental Manager Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion.

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC,Reader's Choice Excellence Awards by Inbound Logistics, Top Women to Watch in Transportation & Top Company for Women to Work for in Transportation by Women in Trucking. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder as their Supplier Environmental Excellence Award.

Have we mentioned we value our people? Hear it from the people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Grab some more details on the position below and submit your interest if you like what you read…

Job Summary This program is fast-paced and touches every aspect of the business unit.  In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building.  We allow you to carve out your own career path and promote from within, based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management.  If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.  Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!

Rental Location- Sarasota, FL

#LI-post   #INDexempt   #FB

Essential Functions

• Handling the sales and process for inbound calls as well as outbound solicitation

• Maintain current and accurate data within the company's marketing database

• Responsible for generating rental, lease and used vehicle sales leads

• Manage all rental asset processes to include Vehicle Pm and cleanliness standards

• Meet overall Ryder market share by successfully executing the sales and marketing initiatives

• Maintain compliance with company, local, state, federal and other regulatory agencies

• Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Excellent communication and interpersonal skills

• Possesses flexibility to work in a fast paced, dynamic environment

• High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Detail oriented with strong follow-up practices

• Possess a high degree of common sense and the aptitude to learn quickly

• Ability to relocate in the region/US at the conclusion of the training program

• Must be computer literate intermediate required

Qualifications

• Bachelor's degree required business administration or similar related degree

• One (1) year or more customer service with issues resolution experience preferred

• Must be computer literate intermediate required

Travel
None

DOT Regulated
No

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

$3500 Sign-on Bonus

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.  This is an essential industry and we’ve been in the game since 1933!

Position Summary
The “Ops Supervisor” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “Shift Supervisor”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance.  The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!

$3500 Sign-on Bonus

Shop Location: Waterbury, CT

Schedule: Monday - Friday

Shift: 2:00pm to 12:00 midnight

Salary | Bonus

Experience as a shop supervisor in a HD Diesel repair shop is required. Mechanical knowledge on late model HD Diesel Trucks is plus.

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

The salary for this position ranges from $49,300 $72,000. Employees may also be eligible to receive an annual bonus, as applicable.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"

Here is from people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
  Ensures all warranty policies and procedures are executed
  Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
  Responsible for conducting yard checks to ensure proper work scheduling and prioritization

• Labor Management
  Provides management, training and development of all personnel assigned
  Responsible for Performance Management of all assigned personnel

• Customer Management:
  Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
  Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
  Conduct customer visits as required by the Customer Care Plan

• Asset Management:
  Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
  Evaluates needs and makes recommendation for shop tooling and equipment requirements
  Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process
  Assist in ensuring all vehicles have required specifications in SAM
  Responsible for Parts Inventory management, policies and procedures

• Quality Management:
  Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
  Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
  Ensure Cleanliness and quality of repair for all maintained vehicles
  Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
  Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
  Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
  Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
  Ensure Employee compliance with Safety and EPA regulations and requirements

• Financial Management:
  Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
  Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
  Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
  Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
  Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
  Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity
  Ensure data integrity in the Shop Management Online system

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management

• Strong vehicle diagnostics/repair knowledge (preferred)

• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GED required

• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Maintenance and Technical experience in a shop environment required

• Supervisory experience preferred

• Experience with a Shop Management System preferred

• Microsoft Office intermediate preferred

DOT Regulated
No

#LI-post   #INDexempt   #FB

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Summary
The Billing Coordinator III is responsible for: Becoming familiar with the organization's systems and making recommendations to modify or develop new procedures to meet specialized needs of the customers or business users - Daily auditing and verification review of the expense paid and/or weekly billing of individual clients. Preparing and maintaining audit documents for accuracy both operationally and contractually Excellent communication skills are needed in order to interface with operating locations, internal functional departments and clients.

Essential Functions

• Audit manifests daily by verification of notes and adding revenue and reviewing expense to be paid

• Audit manifests daily by using the Customer Weekly Report

• Invoice assigned Clients daily and/or weekly

• Understand the contract for each Client assigned

• Maintain Client contract files and perform audits as assigned by Supervisor

• Maintain Client billing instruction documentation

• Train as backup for other Clients in the event another Billing Specialist is out of the office

• Communicate with field operations either via email or phone for clarification

• Research any discrepancies or previous billings of an order to ensure accuracy

• Other duties as assigned

Skills and Abilities

• Good written and verbal communication skills

• Ability to work with minimum supervision

• Ability to work a flexible schedule to meet business needs

• Excellent customer service skills]

• Ability to prioritize, handle multiple take, and meet tight timelines

• Computer literate with general knowledge of software to include Microsoft Office Suite required

Qualifications

• H.S. diploma/GED required

• Computer literate with general knowledge of software to include Microsoft Office Suite required

Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State:
Salary is determined based on internal equity; internal salary ranges; market 
data/ranges; applicant’s skills; prior relevant experience; certain degrees or 
certifications, etc.
The pay for this position ranges from $17 - $22 an hour

Ryder offers comprehensive health and welfare benefits, to include medical, 
prescription, dental, vision, life insurance and disability insurance options, as well as 
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Summary

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.  This is an essential industry and we’ve been in the game since 1933!

Position Summary
The “Ops Manager” manages the operations and personnel for locations with approximately 1400 truck units. Roles including Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because we allow you to carve out your own career path and promote from within, based on performance.  The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career.  This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares!

Shop Location- Bensenville, IL

Shift- 1st shift - Monday - Friday

Salary plus incentive!

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"

Here is from people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

• Operations Management:
  Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
  Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
  Responsible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  Oversee the execution of the Automated Planning System (APS).

• Labor Management:
  Provides management, training and development of all personnel assigned.
  Responsible for Performance Management of all assigned personnel.
  Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
  Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.

• Customer Management:
  Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring vehicle uptime.
  Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
  Responsible for ensuring complete execution of the Customer Communication Protocol.
  Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
  Conduct customer visits and annual reviews as required by the Customer Care Plan.
  Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.

• Asset Management:
  Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards throughout the shop.
  Responsible for the execution of Asset Management initiatives at the shop level.
  Evaluates needs and makes recommendation for shop tooling and equipment requirements.
  Management and oversight of vehicle specifications and vehicle in-service/out-service process.
  Provide input during business unit asset management review.
  Ensure all vehicles have required specifications in SAM.
  Responsible for Parts Inventory management, policies and procedures.
  Collaborate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.

• Quality Management:
  Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work.
  Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
  Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
  Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.
  Accountable for all Quality Metrics within the Shop
  Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
  Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
  Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
  Ensure Cleanliness and quality of repair for all maintained vehicles.
  Comply with Safety, State, and EPA regulations and requirements.

• Financial Management:
  Responsible for ensuring shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
  Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives.
  Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
  Responsible for the optimization of net maintenance cost per unit.
  Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
  Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors.
  Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.
  Responsible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.
  Responsible for the Warranty process and maximizing Warranty recovery in the shop.
  Ensure data integrity in the shop management online system.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management required.

• Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics.

• Strong sense of personal accountability and a proven track record of achieving desired results.

• Ability to communicate effectively both verbally and in writing.

• Competent in basic computer skills and in a Microsoft Office environment.

• • Ability to work with reporting systems to pull data for analysis and decision making is strongly (preferred).

• Experience using Microsoft word and excel intermediate preferred.

• Experience with Fleet Management Software preferred.

• Maintenance and Technical experience in a shop environment preferred.

Qualifications

• H.S. diploma/GED required.

• Associate's degree preferred.

• Bachelor's degree preferred.

• Two (2) years or more experience in an operations environment or demonstrated success in a Ryder role required.

• 0 to One (1) year Supervisory experience required.

Travel

1-10%

Safety Sensitive

Non-Regulated Tech

DOT Regulated
No

#LI-post   #INDexempt   #FB

Job Category

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.