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Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Equinix, a leading global colocation data center provider, is seeking a Sales Transactions Administrator to join our Termination Team. This role will focus on handling contract termination requests and ensuring customer satisfaction throughout the termination journey.
The administrator will play a critical role in creating contractual paperwork, handling sensitive contracting information with exceptional due diligence, collaborating with cross-functional stakeholders, and driving regional projects.
Responsibilities
Create termination paperwork for customers and ensure prompt processing of necessary actions
Monitor and manage system requests related to terminations
Proactively communicate with cross-functional teams to efficiently process terminations and provide updates to customers
Engages with internal cross-functional/regional stakeholders on approvals and dependent activities
Keep all impacted teams informed and provide visibility of the terminations process
Research customer agreements, terms, and any specifics that may affect the termination process
Utilizes diverse organizational tools, data, and assets to support operational activities
Obtains management or exception approvals by providing summarized background
Ensure Early Termination Fees (ETF) are properly calculated per customer contract
Embraces changes due to audit findings, events or transformation needs; conducts audits and determine remediation/preventive measures
Handles internal/external customer escalation, and creates post-mortem analysis
Acts as a resource and role model for colleagues with less experience; develops and manages onboarding plan for new team members
Qualifications
2 years of relevant professional experience
Bachelor's degree
Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
Excellent MS Office skills (Word, Excel, PowerPoint etc.)
Ability to explain complex information simply and clearly
Business-savvy and at ease with corporate applications (e.g. CRM, ERP, BI)
Excellent organizational, communication, and interpersonal skills
Proven track record optimizing the operational customer experience and handling escalations methodically
Experience working cross-regions, with sales and other cross-functional departments
Ability to work independently and adapt in a fast-paced, international environment
Fluency in English (written and verbal) is a must, additional languages are a plus
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
As the Data Center Customer Operations Engineer, you will play a pivotal role in ensuring the seamless operation of our data center. Your responsibilities will encompass prioritizing, fulfilling, and meticulously ensuring the quality of time-bound ticket-driven requests within the data center environment. This includes managing tasks such as smart-hands support, installation/de-installation of cages/cabinets/cabling, handling custom orders, tape backups, and escort services.
Responsibilities
Installations
Racks and stacks customer equipment with precision and care
Proficiently interprets installation plans, including Visio Drawings and Spreadsheets, to implement installations accurately.
Queue Management
Efficiently manages task priorities from the Oracle queue, ensuring strict consistency to all contribute times
Testing/Troubleshooting
Conducts troubleshooting of switched/multiplexed/media converted circuits and calls out issues to the networking group when necessary
Cross Connects
Installs, tests, and modifies cross-connects according to Standard Operating Procedures (SOPs), ensuring meticulous cable management of various types of connections
Demonstrates expertise in installing and testing advanced cross-connect circuits.
Documentation/Reporting
Maintains detailed written records of all work activity
Customer Management
Supports customer satisfaction through timely and precise order execution and quality assurance checks
Qualifications
Fresh Graduates are welcome to apply!
Diploma or degree in engineering, particularly in electronics and telecommunications
Willingness to work on rotational shift arrangements
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary:
A highly skilled specialist performs facility and infrastructure electrical or mechanical maintenance, site administration and incident support. Focus is on tasks requiring highly skilled and independent judgement, while contributing to the development of new concepts and techniques for standard operating procedures.
Responsibilities:
1) Facility/Infrastructure Maintenance
Performs preventative maintenance checks, repairs, and installations on-site to critical facility components
Monitors the Building Monitoring System (BMS) and responds timely to alarms according to standard operating procedures
Assists more senior staff in higher facility repairs and corrective maintenance measure
Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff
Normally follows established procedures on routine work, requires instructions only on new assignments
2) Vendor Support
Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements
Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out
Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
3) Site Administration & Incident Support
Performs site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
Uses acquired job skills in following operating procedures to support on-site administration
4) Work Orders & Additional Projects
Completes semi-routine work requests and circuit installations.
Follows established procedures with trouble shooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines
Assists more senior staff with responding on-site incidents and acts as directed
5) Collaboration
Collaborates with others to resolve facility incidents.
Provides assistance to more senior staff on infrastructure projects
Informs collaborators of inventory needs to maintain stock levels of parts and equipment
Qualifications:
Fresh graduates are welcome, typically 1-2 years of relevant experience
Bachelor's degree in an Electrical/Mechanical engineering
Willingness to work on rotating shifts
Ability to work independently and as part of a team
Excellent communication and interpersonal skills
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Business Support Specialist (Novation) provides commercial support and has the end-to-end accountability to fulfill optimally the global customer business contracting needs in relation with entity name changes, and contract/asset transfer, in support of predictable revenue performance and optimized customer experiences.
Responsibilities
Liaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectation
Handles sensitive contracting information with exceptional due diligence
Gathers customer requirements and translates into custom analysis and work plan
Solves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of information
Utilizes and updates organizational tools, data, and assets to support daily operational activities
Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels
Engages with internal cross-functional stakeholders on approvals and dependent activities
Follows up signatory requirements, contract timely activation in systems and paperwork archiving
Facilitates non-standard agreement language, redline and dialogue between EQIX and customers
Escalates internally or obtains management approvals for any process variance
Assists external or internal inquiries for process guidance or claims
Embraces ongoing changes due to audits, events or transformational/alignment directions
Continuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metrics
May assist with the onboarding for new team members
May contribute on global programs/projects; may lead functional projects
May perform other duties as required
Qualifications
At least 5 years relevant professional experience
Sound analytical and project management skills and experience
Excellent verbal, presentation and written communication skills and ability to interact effectively with external customers, internal stakeholders, at all seniority levels
Ability to explain complex information simply and clearly
Experience working cross-regions, with sales and other cross-functional departments for MNC
Understand key business/customer drivers and at ease with corporate applications (e.g. CRM, ERP, BI)
Experience supporting quote-to-cash, and/or sales contracting operations
Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines
Ability to work in a fast-paced environment and stay focused, diligent under pressure
Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisor
Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience
Excellent MS Office skills (Word, Excel, PowerPoint etc.)
Experience (desirable) with process support, data/metrics, and systems
Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
The supervisor provides immediate supervision to a team of customer operations engineers. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. With the new expansion in Chennai, the team will be growing in the coming years, and the Supervisor will need to take the lead on all recruitment activity including to help build and craft careers of new employees and enable to them to grow professionally.
Responsibilities:
1) Leadership
Provides immediate supervision to a group of Customer Operations Engineers
Assigns, instructs, and supervises the team
Plans core duties for the team to complete
Ability to manage and supervise a project team
Manages personnel compared to workload
Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program
2) Systems Support
Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
Performs troubleshooting and supports customers
3) Installation
Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
Performs testing of cables before handing to customer
4) Vendor Management
Manages, briefs, and instructs vendors for installation, testing, and labeling
5) Maintenance
Performs preventive maintenance to data center equipment to prevent faults from occurring
6) Project Management
Handles multiple projects and assists in designating work to team
7) Technical Expertise
Extensive knowledge in network and equipment platforms, systems, and circuits
Qualifications:
Typically requires a minimum of 7 years of related experience, preferably in Data Center Operations Management
Extensive people management experience
Bachelor’s degree preferably in Telecommunications, IT, System information or related
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary:
Manages, trains, cross trains, develops, and motivates Chennai 1 datacenter operations team which includes various functions such as customer operations engineers, critical facilities engineers, etc. Drafts budget proposals, provides status reports, internal/external customer and interdepartmental communications.
Responsibilities:
1) Team Management
Manages teams to ensure optimal performance of Chennai 1 datacenter
Develops and motivates team members
2) Technical Support
Investigates technical issues and leads supervisors in resolving issues
Provides root cause analysis
3) System Support
Ensures team members are working within the system per the operational requirements
Resolves basic issues
4) Facilities Management
Reviews recommendations and pricing with local suppliers and keeps servicing records to ensure that data center infrastructure is properly maintained
5) Budgeting
Drafts proposals for data center infrastructure improvements which require capital expenditure approval
6) Reporting
Provides routine status reports on data center performance
7) Standards
Accountable and responsible for adherence to and evolution of global standards
Qualifications:
Typically requires more than 10 years of relevant experience, preferably in Data Center Operations Management
Bachelor’s degree preferably in Electronics, Mechanical, Electronic, Mechatronic, or related
Experience in managing cross functional team
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Equinix, a leading global colocation data center provider, is seeking a Sales Transactions Administrator to join our Termination Team. This role will focus on handling contract termination requests and ensuring customer satisfaction throughout the termination journey.
The administrator will play a critical role in creating contractual paperwork, handling sensitive contracting information with exceptional due diligence, collaborating with cross-functional stakeholders, and driving regional projects.
Responsibilities
Create termination paperwork for customers and ensure prompt processing of necessary actions
Monitor and manage system requests related to terminations
Proactively communicate with cross-functional teams to efficiently process terminations and provide updates to customers
Engages with internal cross-functional/regional stakeholders on approvals and dependent activities
Keep all impacted teams informed and provide visibility of the terminations process
Research customer agreements, terms, and any specifics that may affect the termination process
Utilizes diverse organizational tools, data, and assets to support operational activities
Obtains management or exception approvals by providing summarized background
Ensure Early Termination Fees (ETF) are properly calculated per customer contract
Embraces changes due to audit findings, events or transformation needs; conducts audits and determine remediation/preventive measures
Handles internal/external customer escalation, and creates post-mortem analysis
Acts as a resource and role model for colleagues with less experience; develops and manages onboarding plan for new team members
Qualifications
2 years of relevant professional experience
Bachelor's degree
Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
Excellent MS Office skills (Word, Excel, PowerPoint etc.)
Ability to explain complex information simply and clearly
Business-savvy and at ease with corporate applications (e.g. CRM, ERP, BI)
Excellent organizational, communication, and interpersonal skills
Proven track record optimizing the operational customer experience and handling escalations methodically
Experience working cross-regions, with sales and other cross-functional departments
Ability to work independently and adapt in a fast-paced, international environment
Fluency in English (written and verbal) is a must, additional languages are a plus
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Performs repairs, corrective maintenance, and complex installations. Acts as a mentor to others in resolving incidents.
Responsibilities
Facility/Infrastructure Maintenance
Performs site inspections and monitors the building and Data Center alarms
Performs preventative maintenance on site infrastructure (e.g. maintenance of primary infrastructures), or manages vendors
Undertakes repairs and maintenance
Assists Team Lead in coordinating critical infrastructure
Site Administration
Completion of site logs and data gathering for permits, such as MOPs and scripts
Incident Management
Responds to all on-site incidents and acts as the need arises
May instruct on-site staff during simple incidents
Work Orders
Completes work requests and circuit installations
Collaboration
Effectively collaborates with internal and external departments
Provides guidance to his peers for critical maintenance activities
Works through issues in a confident, positive way; is able to influence without authority
Additional Projects
Carries out more sophisticated infrastructure projects
Qualifications
Typically requires 6-8+ years of relevant experience
Bachelor's degree in Mechanical Engineering
Able to work on shift arrangements
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Equinix, a leading global colocation data center provider, is seeking a Sales Transactions Administrator to join our Termination Team. This role will focus on handling contract termination requests and ensuring customer satisfaction throughout the termination journey.
The administrator will play a critical role in creating contractual paperwork, handling sensitive contracting information with exceptional due diligence, collaborating with cross-functional stakeholders, and driving regional projects.
Responsibilities
Create termination paperwork for customers and ensure prompt processing of necessary actions
Monitor and manage system requests related to terminations
Proactively communicate with cross-functional teams to efficiently process terminations and provide updates to customers
Engages with internal cross-functional/regional stakeholders on approvals and dependent activities
Keep all impacted teams informed and provide visibility of the terminations process
Research customer agreements, terms, and any specifics that may affect the termination process
Utilizes diverse organizational tools, data, and assets to support operational activities
Obtains management or exception approvals by providing summarized background
Ensure Early Termination Fees (ETF) are properly calculated per customer contract
Embraces changes due to audit findings, events or transformation needs; conducts audits and determine remediation/preventive measures
Handles internal/external customer escalation, and creates post-mortem analysis
Acts as a resource and role model for colleagues with less experience; develops and manages onboarding plan for new team members
Qualifications
2 years of relevant professional experience
Bachelor's degree
Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
Excellent MS Office skills (Word, Excel, PowerPoint etc.)
Ability to explain complex information simply and clearly
Business-savvy and at ease with corporate applications (e.g. CRM, ERP, BI)
Excellent organizational, communication, and interpersonal skills
Proven track record optimizing the operational customer experience and handling escalations methodically
Experience working cross-regions, with sales and other cross-functional departments
Ability to work independently and adapt in a fast-paced, international environment
Fluency in English (written and verbal) is a must, additional languages are a plus
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Sales Operation Analyst is part of the GTM Operation within the Revenue Operation Organization. The work of Revenue Operations is to drive predictable revenue acceleration through optimized customer experiences. The critical capabilities in RevOps Organization are tightly aligned with and in service to our marketing, sales, care and customer engagement efforts. Levering data and analytics, and applying our insights allows us to identify better experiences for customers that subsequently translate into more robust financial results for Equinix. GTM Operation is responsible for managing metrics and tools of the sales force. The Sales Operation Analyst will collaborate directly with regional sales teams and is responsible to review, validate and analyze sales opportunities across regions as well as providing adhoc report and analysis.
Responsibilities
Handle cases submitted by RevOps and Sales team in an efficient matter
General dashboard maintenance and updates
Collects data and support reporting cycles in timely matter
Execute overall strategy and adhoc analysis to support Sales Strategy
Supports team members and other internal departments on process improvement/ system integration/ upgrade projects.
Qualifications
Experience in sales operations, data analysis, or a similar role.
Proficiency in CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau, Power BI).
Strong analytical skills with the ability to interpret complex data sets and generate meaningful insights.
Excellent problem-solving abilities and attention to detail.
Strong communication and collaboration skills to work effectively with cross-functional teams.
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Advanced Excel skills and proficiency in Microsoft Office Suite.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
We are looking for an Accountant to join our global controllership team. You will be responsible for resolving routine accounting entry issues. Assist in performing monthly accounting close activities
Responsibilities:
Month End Close: Prepare post journal entries with guidance from senior Accounting staff. Perform flux analysis and support reconciliation preparation. Additionally, assist with SOX controls and prepare PBC (Prepared by Client) documentation.
Disclosures and External Reporting: Support in preparing any additional regional disclosures required for SEC reporting (Securities & Exchange Commission).
Management Reporting: Prepare basic month-end management reporting within a limited scope.
Business Partnering: Collaborate with upstream data owners, internal and external auditors, and Global Process Managers to resolve basic accounting matters.
Process Improvement: As needed, may participate in routine project work to improve accounting processes.
Technical Accounting: Have a good understanding of general accounting principles when accounting for transactions.
Qualification:
3+ year of experience in accounting.
Accounting Degree or similar professional qualification.
Strong working experience in Excel
Strong communication skills – both in person and remotely
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Responsibilities
Build Customer Relationships
· Plans, builds, and maintains relationships with key stakeholders in assigned accounts/prospects
· Facilitates customer relationships to ensure timely resolution of customer issues
· Conducts quarterly business reviews with customers to identify and develop new selling opportunities
Leverage Internal & External Partners
· Coordinates sales approach with the extended sales team (Sales Engineers, Solutions Architect, Customer Care, SSA, Commercial Solutions, Sales Operations, etc.) and external partners (Reseller, Strategic Alliance, etc.) · Demonstrates consistent intra-region selling and occasional cross region exports
· Leverages network of peer representatives in strategic alliance and reseller partners to map and penetrate accounts
Account Planning
· Researches and documents detailed understanding of customer business and organizational landscape on select accounts
· Develops account plans focused on maintaining/growing accounts
Solution Selling
· Identifies customer’s business needs, challenges, and technical requirements to match to Equinix solutions in partnership with SEs/SAs
· Delivers pitch in partnership with SE/SAs and tailors pitch to customer needs
· Proven proficiency of Equinix product set and solutions
· Sells full suite of Equinix offerings to include global footprint
· Leverages external partners to drive solution development in new areas/prospects
Contract Renewals
· Proactively addresses high churn risk customers leveraging internal resources and external partners
· Facilitates customer contract renewals and negotiations to protect revenue
· Leverages internal resources to understand customers contractual obligations around notice periods, renew terms, Equinix exposure
Pipeline Management
· Actively monitors and maintains status of opportunities in SFDC, following the principles of forecasting
· Identifies at risk accounts, expiring contracts and forecasts churn
Territory Planning
· Prioritizes list of accounts/prospects for short and long-term pursuit to achieve assigned sales objectives
· Provides accurate forecasts
· May focus on particular vertical or sub-vertical within a dedicated sector
Prospecting
· Coordinates with Opportunity Development Team to strategize lead & sales opportunity qualification
· Pursues highest propensity prospects, fills the funnel with opportunities; cold calling prospects and building industry contacts
Negotiation
· Facilitates commercial offer and contract negotiations in partnership with Sales Management, leveraging internal resources as needed to obtain best commercial terms possible
· Understands commercial levers and partners with sales leadership, commercial solutions, and P&L to recommend deal structure
Mentorship/Lead
· Open to guidance from leadership and more senior Account Executives
Qualifications
· 5+ years experience preferred
· Bachelor's Degree required
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