Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Technician, Customer Operation - Internship
Responsibilities
Tasks: the Data Center Technician/ Customer Operation Engineer trainee will be supporting in the following mission:
Queue Management / Reporting
Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure
Ensures adherence to commit times within standard operating procedures
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Rack and stack semi-routine customer equipment tickets
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
Cross-Connect
Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
Ensures the standard operating procedures are followed on cable management of: coax, fibre, twisted pair copper, and semi-routine intra-building cross connects
Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing and standard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Customer Management
Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
Delivers a high level of service and an excellent customer experience when interfacing with customers
Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
Supports customers on-site by through access control and escorting services
Projects
Supports fulfilment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
Supports vendors on projects
Supports physical customer audits
Qualifications
Fresh graduates are welcome
Completed Technical Vocational Training in one of the following modules: Electricity and electronics, Electrical and automatic installations, Electronic maintenance and Network Engineering/IT field
A very good level of english Spoken is required
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
