Lead Critical Facility Engineer
Who are we?
Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Job Summary:
A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Focus is on complex tasks requiring highly skilled and independent judgement, while contributing to the development of new concepts and techniques for standard operating procedures. Supports the overall team.
Responsibilities
Facility / Infrastructure Maintenance
Performs highly skilled preventative and corrective maintenance on-site to critical facility systems.
Performs highly skilled maintenance repairs, corrective maintenance, and complex installations.
Resolves advanced incidents and develops new procedures and techniques to support the overall team.
Monitors the Building Monitoring System (BMS) and resolves alarms for complex assignments requiring independent action and a high degree of initiative to resolve. Makes recommendations for new procedures to management team.
Leads and coordinates critical infrastructure operations.
Implements energy efficiency measures and identifies areas of opportunities.
Inspects operation and maintenance of plumbing, fire suppression, and life-safety systems.
Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
Develops project scope with management for life-cycle maintenance/end of life infrastructure projects and critical replacements.
Vendor Support
Facilitates selection of vendors for outsourced maintenance activities.
Directs vendors on highly skilled tasks to ensure that maintenance activities are carried out per standards and requirements.
Creates scripts for maintenance and submits.
Tracks and implements the work approval process for critical service providers (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out).
Inspects implementation changes/updates to technical files for plants and equipment (in cooperation with vendor and the supervisor's) ensuring builds are up to date.
Site Administration & Incident Support
Completion of complex site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts.
Identifies and escalates process discrepancies to higher management
Identifies Single Points of Failure (SPOFs) and makes recommendations for new procedures.
Acts as a support team lead for operating processes and procedures; supports the team on adherence.
Supports the on-site staff during critical incidents.
Responds to all on-site incidents, including major failures, significant problems and delays.
Assists with RCA (Root Cause Analysis).
Assists management with maintaining technical documents.
Work Orders & Additional Projects
Completes highly skilled work requests and circuit installations.
Coordinates more advanced troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime.
Makes moderate changes to mechanical, electrical and specialized systems, as directed.
Performs capacity management reviews.
Leads infrastructure project activities.
Collaboration
Collaborates with others to resolve highly difficult facility incidents; identifies and understands underlying issues.
Act as a support team lead when identifying component level faults and provides recommendations for new procedures.
Utilizes resources outside of the department, as necessary.
Plans inventory needs to maintain optimal stock levels of critical parts and equipment.
May act as an escalation point for processes relating to maintaining inventory.
Advises other team members on repairs and preventative maintenance.
Acts as a support team lead on implementing highly skilled, complex projects.
Requirement
Bachelor Degree or above in Electrical & Mechanical, Building Services Engineering, Facilities Management or related disciplines.
5 years experience or above in the facility management field or critical facility design
Good communication skills in both Chinese and English
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
