Executive - Non Performing Loan (Repossession)
Contract
Junior Executive
1 month ago
Main Purpose of Job:To handle repossession, resell, redemption or any administration work related non-calling operation activities.To maintain and/or further improve repossession or any collection activities performances to a...
Main Purpose of Job:
- To handle repossession, resell, redemption or any administration work related non-calling operation activities.
- To maintain and/or further improve repossession or any collection activities performances to achieve collection target set by Management.
Responsibilities
- To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
- To be responsible to achieve repossession target given for daily / monthly and also delivery good collection result.
- To attend repossession, resell, redemption or related activities and ensure target is achieved as per management’s discretion.
- To update daily and monthly report on repossession and stock balance.
- To perform warehouse stock count and update stock list on quarterly basis.
- To attend customers’ enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
- To provide excellent customer service and maintain good client relationships.
- To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals is made timely.
- To update repossession, resell, redemption and others in Collection System.
- To issue a letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
- To assist Team Leader / Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list / matters assigned by Management.
- To prepare documentation and go to JPJ on transfer ownership.
- To liaise with other department on discharge of ownership.
- To perform any ad-hoc task list / matters assigned by Management.
Requirements:
- SPM / STPM / Diploma or Degree holder or professional qualification in relevant disciplines.
- Minimum 1 to 2 years working experience in collection in general or any related field.
- Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
- Good PC skills and proficient in MS Office applications.
- Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
- Good listening and persuasion skills.
- Ability to support and assist other team member.
- Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
- Excellent interpersonal skills and a good team player.
- Communicate effectively to various groups of people and portray a pleasant personality.
- Expands additional personal effort to ensure excellent customer service is provided.
- Willing to handle multiple tasks simultaneously and work flexible hours to carry out tight schedule.
- Self-discipline, good punctuality, and attendance rate.
- Dedicated and committed.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.