Total 10,712 job vacancies by Veterans Health Administration

Duties include, but are not limited to:

Pharmacy Operations:

• Operates and maintains complicated pharmacy equipment including robotic automation (ScriptPro). Troubleshoots in the event of equipment or associated software malfunction. Requests service assistance from VA entities or the equipment vendor.
• Reads and interprets prescriptions for technical accuracy, completes prescription filling process including labeling and batching prescriptions utilizing robotic automation (ScriptPro) when applicable.
• For those medications and/or supplies unavailable for fill by robotic automation (ScriptPro), technician manually obtains correct medication or material in the proper strength and dosage form, manually counts, pours, and/or measures correct amount of medication, and manually affixes proper label; records required data in robotic automation (ScriptPro) database or on Pharmacy's copy of prescription/order hardcopy when required. Presents completed prescriptions to pharmacist for final verification prior to dispensing.
• Answers questions from pharmacy and non-pharmacy personnel regarding drug distribution.
• Assists in total quality improvement activities by participating in medical center and service process assessment and action teams and continually seeks to improve services.

Controlled Substance vault responsibilities:

• Performs inventory, fills prescriptions, maintains all paperwork, files and computer entries.
• Assures all documentation is completed as required by IG and JCAHO standards.
• Maintains ordering officer designations to receive controlled substance medication orders from prime vendor.

Pharmacy call center responsibilities:

• Triages phone calls. Phone will be appropriately routed to pharmacists, pharmacy management, and members of medical team, or other areas of the medical center.
• Assists patients with tele-pharmacy applications including patient orientation to the application.
• Provides patient education on pharmacy topics such as the requesting refill process, drug information sheets, and relaying judgmental questions to the pharmacist.
• Processes refill requests from a variety of avenues including refill slips dropped on site, refill slips given over the phone, etc.
• When appropriate, forwards refill and or renewal requests to the medical care team on behalf of the Veteran.
• Assists veterans by researching the status of prescriptions, including package tracking, etc.

Quality Assurance

• Conducts monthly medication storage area inspections in inpatient wards and outpatient areas for audit purposes.
• Completes thorough inspections, documents findings, and shares findings with pharmacy management.
• Maintains a thorough understanding of VA, USP, Joint Commission and other standards for drug handling and storage and monitor in all areas, taking action to maintain security and integrity of all medications.

Work Schedule: Monday-Friday, 8:30am to 5:00pm. Possible weekends and holidays.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $46,224 Per Year (GS 6)

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

This position serves as an Inpatient Social Worker at the Portland VA Health Care System in Portland, Oregon.

***This is an Open and Continuous announcement for multiple locations/positions and can be taken down at any time.

The duties of the Inpatient Medical Social Worker - Acute Medicine, Critical Care, and Surgical Care include but are not limited to the following:

• Conducts brief psychosocial admission screening and assessment
• Develops and facilitates discharge and post-discharge care plans
• Provides education and supportive counseling for advanced health care planning.
• Collaborates with medical, surgical, critical, and specialty care interdisciplinary treatment teams

Work Schedule: Mon - Fri 7:30am - 4:00pm or 8:00am - 4:30pm
Compressed/Flexible: Not Available
Telework: Ad hoc telework may be available based on the needs of the assigned clinic/service line, after initial 90 day training period.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Authorized.
EDRP Authorized: Contact v20compensationteam@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not authorized.
Financial Disclosure Report: Not required

Starting at $69,855 Per Year (GS 9-11)

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

This position serves as an Inpatient Social Worker at the Portland VA Health Care System in Portland, Oregon.

***This is an Open and Continuous announcement for multiple locations/positions and can be taken down at any time.

The duties of the Inpatient Medical Social Worker - Acute Medicine, Critical Care, and Surgical Care include but are not limited to the following:

• Conducts brief psychosocial admission screening and assessment
• Develops and facilitates discharge and post-discharge care plans
• Provides education and supportive counseling for advanced health care planning.
• Collaborates with medical, surgical, critical, and specialty care interdisciplinary treatment teams

Work Schedule: Mon - Fri 7:30am - 4:00pm or 8:00am - 4:30pm.
Compressed/Flexible: Not Available.
Telework: Ad hoc telework may be available based on the needs of the assigned clinic/service line, after initial 90 day training period.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Authorized.
EDRP Authorized: Contact v20compensationteam@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not authorized.
Financial Disclosure Report: Not required

Starting at $69,855 Per Year (GS 00)

Major duties and responsibilities include (but are not limited to):

• Set up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items
• Serve food cafeteria style by placing uniform portions of food on customers'/patients' plates
• Break down and clean assigned area when the meal is finished and return food to the kitchen
• Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary
• Return soiled trays and dishes to the dish room after meals
• Deliver meal trays to the patients' bedsides
• Brew coffee according to the number of servings required
• Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portions into standard serving sizes
• Apportion other food items into standard serving sizes using the proper utensils and containers
• Make cold sandwiches using prepared ingredients and pack box lunches
• Work in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving line
• Sort, wash, peel and cut fresh fruits and vegetables
• Operate and break down equipment
• Perform heavy-duty cleaning tasks throughout the food service and related areas
• Separate food waste and trash from dishes, glasses and silverware in the dish washing area
• Remove inspection doors, strainer pans, screens and spray arms for preventive maintenance of the dish machine
• Unload delivery trucks
• Store sanitized dishes, glasses and silverware
• Scrape, soak, scour, and scrub the heavier cooking utensils
• Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area
• Performing other duties as assigned.

Work Schedule: Full-time, schedule will be based on facility needs.
Position Description Title/PD#: FOOD SERVICE WORKER/ PD99921S
Relocation Incentive: Not Authorized
Recruitment Incentives: May Be Authorized

Notifications:

• This position is a Bargaining Unit position.
• THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on Nov 17, 2023. The initial cut-off date for referral of eligible applications will be on or about Oct. 20, 2023 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.

Starting at $17.56 Per Hour (WG 2)

This is an open continuous announcement. We accept applications for this occupation on an ongoing basis; qualified applicants will be considered as vacancies become available. Major duties of the Medical Support Assistant (MSA) include, but are not limited to:

• Adhering to the scheduling policies and procedures.
• Conducting special audits, studies, or surveys to development procedures.
• Ensure appointments are made from a provider's order.
• Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
• Explaining the VHA mandate to collect insurance information to Veterans and their families.
• Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
• Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
• Utilizing reports to assist in care delivery process.
• Resolving difficult problems and diffuses potential dissatisfaction with VA services.
• Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule: Monday through Friday; 8:00 to 4:30 or as agreed upon with the possibility of extended hours and weekends.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 50545-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $36,070 Per Year (GS 3-5)

The Police Officer will perform a full range of police duties by following and executing rules, regulations, or procedures covering law and rules enforcement, physical and personal security operations, patrol duties, control desk duty, coordination with local courts, and/or crime prevention activities for the local jurisdiction. Major duties and responsibilities include, but are not limited to:

• Protects the civil rights of all individuals on VA controlled property;
• Prevents, detect and investigate crimes;
• Patrols assigned areas on foot or by motor vehicle;
• Subdues persons causing disturbance or who threaten harm to themselves or others;
• Follows rules/procedures concerning search and seizure of evidence and contraband;
• Obtains search and arrest warrants;
• Arrests violators;
• Provides basic first aid and CPR prior to arrival of emergency medical personnel;
• Prepares report of activities and events that occurred during shift;
• Performs traffic control; and
• Assists citizens in emergency situations;
• Performs other related duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Designated Drug-Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.

Work Schedule: Compressed/Flexible Schedule. Candidates must be willing to work weekends, irregular work hours and extended hours if determined by the needs of the service. Furthermore, candidates must be willing to be placed, detailed, or temporarily assigned to other related services and/or locations, if necessary. The position is a rotating position to include nights. The employee would work three 12 shifts one week, four the next with every other weekend off.
Virtual: This is not a virtual position.
Position Description/PD#: Police Officer/PD99925A
Relocation/Recruitment Incentives: Not authorized.
Financial Disclosure Report: Not required

Notifications:

• This position is covered by a special rate.
• The incumbent may be required to travel to other VA campuses and CBOC's.
• This position is in the Competitive Service.
• This position is a AFGE Bargaining Unit position.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Starting at $41,093 Per Year (GS 5-6)

Duties include, but are not limited to:

• Coordinates the purchasing requirements that directly support other services;
• Procures items and equipment within contract guidelines;
• Places purchase orders for needed medical equipment through the purchase card system;
• Acquires a wide variety of medical, scientific, technical, and specialized supplies and equipment in a timely manner;
• Interprets contract terms and collects data to determine price reasonableness; and
• Independently resolves issues that occur with vendors, contracting personnel, and organizations.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday, 8:00am - 4:30pm, - this tour could be changed after training period.
Compressed/Flexible: Available as determined by agency/department.
Telework: This position is authorized for telework but has not been authorized as virtual or remote (i.e., the must be able to work at the location the position is being announced for). VA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Purchasing Agent/PD02609A
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.
Financial Disclosure Report: Not required

• This position is an AFGE Bargaining Unit position.
• This position is covered by locality-based comparability pay.
• The incumbent may be required to travel to other VA campuses and CBOC's on occasion.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In most cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is in the Competitive Service.
• Time-in-Grade Restriction: Applicants must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.
• Veterans' preference does not apply for other current permanent Federal agency employees
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.

Starting at $37,696 Per Year (GS 5-7)

Major Duties:

• Collects, evaluates suitability for testing, processes, and transports specimens. This includes receiving, delivering, and storing specimens for other sections.
• Performs a broad range of laboratory procedures including all testing and tasks of the medical laboratory technologist occupation. In addition, performs advanced and complex laboratory procedures; recognizes deviation from expected results; analyzes and corrects problems using scientific principles.
• Evaluates and solves problems related to collection and processing of biological specimens for analysis taking into account physiologic processes and requirements.
• Maintains and documents the optimal functioning of laboratory equipment. Uses, calibrates, identifies malfunctions, repairs, and performs preventive maintenance of laboratory equipment. Diagnoses deviations in test performance due to instrument malfunction.
• Performs and documents quality control and assurance activities and corrective actions related to test performance using statistical principles and theories of performance improvement.
• Identifies discrepancies, solves problems, and presents solutions.
• Answers inquiries regarding test results, methodology, test specificity, test sensitivity, and specific factors, which influence test results. Interprets results and suggests follow-up test selection or procedures.
• Evaluates and implements new techniques and procedures in the laboratory in terms of equipment, method comparison, and establishment of reference intervals using statistical methods and theoretical knowledge. Interprets findings and makes recommendations.

Work Schedule: Multiple Available

• Day-shift (i.e 6:30 am-3:00 pm)
• Evening shift (i.e 3pm-11:30pm)
• Overnight shift/3rd Shift (compressed tours 8 days on, 6 days off)
• Shift Differential for employees who perform work during regularly scheduled hours between the hours of 6:00 p.m. and 6:00 a.m. shall receive 10 percent of basic pay for those hours. Premium pay equal to 25 percent of the employee's basic hourly rate of pay is given for hours worked between midnight Friday or midnight Sunday. Employees who are required to perform regularly scheduled non-overtime work on a designated holiday shall receive pay at the rate of two times their hourly rate for actual hours worked on their tour, but not less than at least two hours.

Compressed/Flexible:Available overnights
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Financial Disclosure Report: Not required

Starting at $65,907 Per Year (GS 7-9)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

This position is for a full-time Rehabilitation and Extended (REC) Care Associate Medical Director - Internal Medicine Physician/Family Practice Physician/Geriatrician, for the REC Community Living Center (CLC) and Home-Based Primary Care (HBPC) clinic. This position is responsible for direct care to Veterans in the CLC and responsible for clinical oversight of the CLC and HBPC providers.

The CLC focuses on Veterans in advanced states of chronic disease needing 24-hour care. The 225-bed CLC provides comprehensive, interdisciplinary inpatient services for Veterans with complex and chronic, disabling disease.

HBPC focuses on Veterans in advanced stages of chronic disease, particularly those at high risk of recurrent hospitalization or nursing home placement. The HBPC program provides comprehensive, interdisciplinary primary care services in the homes of Veterans with complex and chronic, disabling disease.

The CLC and HBPC program provide palliative care, rehabilitation, disease management and care coordination services.

Palliative Plus program is a funded strategic initiative and component of the current Palliative and Hospice Care (PHC) program. Palliative Plus focuses on creating a level of support beyond typical Palliative Care focusing on hospice-eligible Veterans who decline hospice enrollment but agree to be followed by the team. This program has been shown to decrease utilization of overall healthcare related costs in the context of providing this level of case management.

Home-Based Memory Care is a funded strategic initiative intended to support aging in place and delay institutional placement by addressing the specific gaps in memory care that often result in placement. The concept of "Aging in Place" is a priority of VHACO-GEC.

TBI and SCI/D clinics are both foundational services of VHA. The SCI/D clinic serves as a spoke site to the hub at the Minneapolis VA HCS.

Responsibilities:

o Comprehensive management of the physical, psychological, emotional, social, and spiritual needs of the Veteran.

o The Associate Medical Director is an integral member of the CLC and HBPC teams and will work with an interdisciplinary team of professionals from medicine, nursing, social work, psychology, chaplaincy and other providers to meet the needs of Veterans and families served by these programs.

o Acts as supervisor to CLC Providers.

o Expected to provide clinical oversight and to participate in peer review of other REC providers through periodic chart reviews. Will act as a surrogate for absent REC providers when needed, to include review of CPRS view alerts, and other duties as assigned.

o Regularly attend the provider meeting, departmental meetings and medical staff meetings.

o Typical work hours are Monday to Friday 8-4.30 PM, and a full-time provider is required to work a minimum of 80 hours per pay period.

o Timely documentation (notes and encounter forms) is necessary in all areas in accordance with facility policy. All administrative work should be completed in a timely fashion.

o Physician will work within their privileges at all times and follow the Medical Bylaws.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Contact VHAVISN23EDRP@va.gov, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Work Schedule: 8:00AM to 4:30PM, Monday to Friday

Starting at $230,000 Per Year (VM 15)

Duties include but are not limited to:

• Serves as an expert on research-related budgetary policies, precedents, goals, objectives,
  regulations, and guidelines; and uses judgment in choosing and applying the appropriate
  policies, practices, and regulations for the specific funding agency or research activity.
• Provides administrative support to meet the strategic planning goals of R&D.
• Exercises judgment in decision making, regarding the balance of the overall budget to assure proper emphasis on critical areas.
• Provides procedural and regulatory guidance concerning availability of or limitations on the use of funds.
• Ensures obligations incurred and resulting expenditures of funds are in accordance with
  pertinent, research and procurement regulations.
• Ensures regulatory provisions are applied to the appropriation and budgetary process of
  research applications.
• Reviews and assures grants budget requests are complete, appropriate, and justified for project needs to determine an appropriate starting date.
• Assembles historical data on costs trends, and forecasts, allocates and tracks fiscal
  expenditures and human resources demand. The work involves comparing and contrasting
  content and historical budget and workload data for the same or closely related programs and activities to discern trends in spending and to anticipate needs for funds or reprogramming actions.
• Based on a variety of information, the position prepares estimates for projected operating
  budget(s), prepares justifications for the estimates, consolidates estimates, and prepares
  justification for the consolidated budget.
• Maintains cost accounting ledgers for current and prior year appropriations assigned to
  research, including but not limited to Biomedical Laboratory Research, Clinical Sciences
  Research, Rehabilitation Research, Health Services Research, Career Development programs, Cooperative Studies Program, and separate cost centers, plus reimbursable funding and General Post Fund Accounts (funds from numerous sources donated for research).
• Analyzes historical financial operating data and spending patterns.
• Applies qualitative and quantitative analytical methods, techniques, and administrative duties to analyze and evaluate research plans and funding for one or more future budget years, including but not limited to cost-benefit analyses, risk sensitivity analyses, probability assessments, quantitative analyses, and qualitative analyses.
• Monitors contracts and submits timely extensions; approves option years; follows up with VACO contracting group and sends status updates to stakeholders.
• For purchases involving equipment, contracts, or services, over $10,000, the position works in conjunction with investigators and prepares all needed documents required for the purchase including justifications, specifications, vendor information, IT documentation, etc., and provides quarterly contractor's performance reports, and any other documentation required by Contracting. Assures that contracts are renewed, as needed.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

VA offers a comprehensive total rewards package: HR Specialist Total Rewards
Work Schedule: Monday-Friday 8:00am-4:30pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Budget Analyst/PD46968A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $57,118 Per Year (GS 9-11)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned.

Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 00)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned. Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 5)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

A. Administrative Duties:
a. Leadership Responsibilities:
- Develops and maintains effective working relationships with colleague/subordinate physicians and mid-level providers throughout thefacility and CB0Cs
- Ensures that operations issues/problems are resolved in a timely, logical,stepwise fashion with clear resolution, implementation plans and communication to staff.
- Works effectively within a team environment, contributing to the overallsuccess of the service line leadership team.
- Demonstrates exceptional flexibility/adaptability as evidenced by the ability to manage multiple administrative and/or clinical tasks/prioritiesnecessary to manage the PC issues of the service line.
- Demonstrates the ability to think and act creatively and innovatively, looking beyond day to day operations via proactive planning.
- Demonstrates the ability to challenge systems and processes to improve access to care and the care delivery process.
- Actively participates in performance improvement activities.
- Works with internal and external stakeholders to implement VA initiatives to include but not limited to PACT and T-21 metrics
- Ensures that a forum exists in which staff participate in identifying, communicating, and resolving issues related to local Service Line operations, overall Health Care System operations, ancillary and support operations, and VISN-wide mandates. Appropriate forums would include but not be limited to regularly scheduled staff meetings
- Responds in a timely and appropriate manner to internal and external evaluations or investigations including safety, regulatory, accreditation surveys and/or site visits from various organizations such as OIG Cap, Office of Mental Health Visits, AWE, CARF, OPM, Joint Commission etc. Timeliness is issue dependent and could range from a matter of days up to but not surpassing 1-year from the original citation unless there are documented extenuating circumstances.
- Performance reflects and demonstrates support of the Health Care System Director's, and VISN's performance plan, and Network and national goals

b. Communication: Excellent communication skills are a key competency for the position. The incumbent will be expected to facilitate communication up and down the Service Line and will be the primary conduit of information to his/her colleagues/subordinates as well as to Service Line leadership. Additionally:
- Incumbent sustains collaborative working relationships with all staff, assists in resolving conflicts, and contributes to the accomplishment of VISN and Medical Center strategic goals.
- Works with the VISN Primary Care and Specialty Medicine Service Line and VISN Medical Director to ensure VISN-wide Service Line policies, procedures, performance goals, strategic plans and initiatives are communicated to staff and implemented.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Contact VHAVISN23EDRP@VA.GOV, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting


Work Schedule: 8:00 AM to 4:30 PM, Monday to Friday

Starting at $200,000 Per Year (VM 15)

Major duties include, but are not limited to:

• Collaborates effectively with all disciplines and levels of care regarding patient care needs.
• Maintains clinic flow by completing clinic intake including obtaining, recording, reporting vital signs and measurements including but not limited to temperature, pulse, respirations, pain, blood pressure, height, weight, pulse oximetry and associated Clinical Reminders and standing orders vaccinations, according to established Standing Orders Policy.
• Performs, reports, records assigned nursing care in the Ambulatory Care Clinics, including, but not limited to: Oxygen therapy, immunization and medication administration, finger stick blood glucose test, and completes additional competency training to include but not limited to downloading glucose meter or Insulin Pump, Continuous Glucose Monitor insertion, Zio Patch, EKG, venipuncture, PVR bladder scan.
• Assists with delegated minor procedures and treatments including obtaining and maintaining necessary equipment and supplies, positioning patient, and ensuring comfort and privacy.
• Adheres to standards of practice and safe technique in preparation, administration and monitoring of prescribed medications (oral, topical, subcutaneous, intramuscular) and performs treatments according to established policies/procedures/orders. Observes for physical and/or emotional changes in patient's condition and reports deviations from normal to RN or Provider.
• Provides patient and family health education or instruction, to include self-management, prevention and wellness.

Work Schedule: Monday-Friday, regular clinic hours. Actual tour to be discussed during interview.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Authorized for eligible, highly qualified applicants.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required
Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.


Minneapolis VA Health Care System is part of the VA Midwest Health Care Network (VISN 23). The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Starting at $48,964 Per Year (GS 00)