Total 103 Supply Chain job vacancies in Customer Service category in The United States of America

1. Provides Order Management support for the following initially identified processes:

• Order Processing
• Order Revisions
• Stock Enquiry and lead time (Either with existing PO/or no PO)
• Material Movement
• Outstanding Report (Admin Task)
• Completion Invoice Report (Admin Task)

2. Ensures and maintains high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.

3. Responsible in providing Sales revenue report on a Monthly basis.

4. Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status.

5. Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment.

6. Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met.

7. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

8. Generates, analyzes Back Orders and provides feedback to customers.

9. Provide information and solution to customer inquiries

10. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

11. Generates, analyzes Back Orders and provides feedback to customers.

12. Provides information and solution to customer inquiries

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals

Job Requirements:

• Min Diploma Holder in relevant qualifications

Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Min Diploma Holder in relevant qualifications

Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Customer Service Executive | Up to $3.8k | 5 Days | Paya Lebar

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

• Responsible for providing day-to-day customers services queries and request via phone and email.
• Able to communicate complex questions in a relatable and understandable manner.
• Ensure that customer service transactions and inquiries are handled promptly and accurately.
• Ability to work independently manages cases, including maintaining accurate and proper records.
• Responsible for the management of change, quality assurance and change management for assigned projects.
• Implement procedures and processes in accordance with laid down guidelines.

Requirements

• GCE ‘O’ Level or higher
• Has good communication and interpersonal skills
• Fresh Graduates are welcomed

Job Description

To apply for this position, please click the “Click here to apply” link below. This will direct you to Stirling Council’s new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register.

Click here to apply

The Bellfield Centre is seeking experienced, dynamic, and dedicated Supply Intermediate Care Workers to join our team. This is an exciting opportunity for anyone who has experience as a Social Care worker and is passionate about making a real difference to people using our fully integrated health and social care Intermediate care service at the Bellfield Centre.

We are looking for an experienced, motivated, and person-centred worker who can demonstrate strong values and a desire to work in partnership to improve outcomes for people using the service.

You must have experience providing professional care and support to older people and have knowledge and understanding of intermediate care.

You must have good organisational skills and communication skills and be committed to teamwork.

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme

Requirements

The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Adults.If your application is progressed after the interview, you will be invited to complete the form and have your details verified. It is Stirling Council's policy to ask that you pay for this.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

Proud member of the Disability Confident employer scheme

Customer Service Executive | Up to $3.8k | 5 Days | Paya Lebar

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

To apply for this position, please click the “Click here to apply” link below. This will direct you to Stirling Council’s new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register.

Click here to apply

We have an exciting opportunity for a Supply Intermediate Care Assistant in our fully integrated health and social care Intermediate care service at the Bellfield Centre. We are looking for an enthusiastic, experienced, motivated and person centred worker who can demonstrate strong values and a desire to work in partnership to improve outcomes for people using the service.

We are looking for an experienced, motivated and person-centred worker who can demonstrate strong values and a desire to work in partnership to improve outcomes for people using the service.

You must have experience of providing professional care and support to older people and have knowledge and understanding of Intermediate care.

You must have good organisational skills, communication skills and be committed to teamwork.

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme

Requirements

The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Adults. If your application is progressed after the interview, you will be invited to complete the form and have your details verified.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

Proud member of the Disability Confident employer scheme

Job Description:

• Handles inbound calls from members of public
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• Minimum 1 year of experience in contact centre environment and/or service-related industry
• Possess O level/Higher NITEC
• Able to converse with mandarin-speaking callers
• Able to converse in dialects is a plus but not mandatory

• Processing transactions such as digital appointment booking, sales receipt generation, inventory management etc
• Assist in answering of incoming calls from outlet
• Assist in calling of daily new Leads
• Attending to customer / enquiries where necessary
• Any other ad-hoc duties assigned

Responsibilities:

• Prepare and develop training materials and plans for Contact Centre
• Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported.
• To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) / Team Managers (TM)
• Co-ordinate trainings and orientation programs for new hire.
• Filing & compiling training effectiveness data
• Assessing and recommending course nominations
• Coordinating course registration with the relevant HR department, vendors or CCS stakeholders
• To create/update processes/work instructions with the sources provided.
• To update Verint on a timely basis.
• To create and roll out Pop Quiz on a bi-monthly basis for team
• To conduct Role-Play for Customer Support Agents to demonstrate skills and knowledge learnt.
• Updating of Knowledge Management System.
• To act as back-up for QA, which may include the Bi-Annual Call Calibration with clients.
• Identify training needs and opportunities to improve team’s quality standard.
• Review and Approve the Standard Operational Procedures (SOP) and Work Instructions (WI) of your area and ensure that reviews and approvals are completed before the agreed deadlines, supported by Frontline Leadership.

Requirements:

• A-Level/Diploma/Degree
• 2 – 4 years working experience with training background
• Ability to train the CCS on systems and programme-related information
• Self-driven with excellent interpersonal and communication skills
• Good communication skills in English and proficient in Microsoft Excel applications
• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision
• Ability to work shifts, weekends, and public holidays when required
• Able to perform under pressure and multi-task
• Analytical, self-motivated and result oriented
• Good planning skills, attentive to detail, organized
• Contact Centre experience preferred.

Company: Automobile/Automotive, Manufacturing Company

Location: Labrador Park

Position: Coordinator - Operations Support (Job ID: 19293)

Job Description

• Responsible for the efficient, timely and accurate preparation of shipping documents.
• Ensures timely notification and dispatch of shipping documents to customers and logistic providers.
• Check and process the freight billing from the logistic providers.
• Maintenance of payment process to suppliers and insurance application.
• To achieve visualization of Key Performance of the department's goal and objectives.

Job Requirement

• Teamwork
• Communication skills
• Time management and accuracy
• Microsoft Office Proficiency (Excel, Word, Powerpoint)
• Candidate with knowledge and/or experience in logistics/supply chain field will be an added advantage.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

FULL TIME SERVICE CREW

Company background: An established worldwide known fast food chain. They served as the largest and fastest growing Asian restaurant company in the world.

Location: Islandwide (Based nearest to candidate's residential area)

Working Hours: 6 Days Work Week (incl. weekends), 8am to 6pm / 11am to 10.30pm

Remuneration Package:

• Gross Salary up to S$ 3000

1. Basic up to S$ 2200
2. OT Payable up to S$ 800
3. Monthly Incentives
4. Performance Bonus
5. Joining Bonus
   

Job Responsibilities:

• Responsible for the smooth operation of the restaurant.
• Focus on maintaining the restaurant’s food and service quality according to brand standards.
• Prepare food in the kitchen.
• Trained in handling, cooking and serving quality food to customers.
• Responsible for the smooth operation of the restaurant.
• Manage and handle customer feedback and inquiries.
• Assemble food, take orders, package food and serve food.
• Promote food products to customers.
• Pack food for delivery and takeaway.

Requirements:

• Passion for service in the F&B industry
• Excellent Customer Services attitude
• Willing to go extra miles at work
• Candidates with limited exposures are welcomed to apply as training will be provided

Company Benefits:

• Professional training provided
• Uniforms provided
• Joining bonus provided
• Staff meal provided
• Exclusirve Birthday Rewards
• Sales incentives given
• Good career advancement / development

Please be notified that only shortlisted candidates will be notified.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Responsibilities:

• Conduct monthly auditing on team’s calls in accordance to guidelines and SLA
• Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries
• Escalate the issues, needs and insights to Management when necessary
• Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP
• Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary
• Conduct systems, hardware, hotlines and recording testing
• Conduct monthly staff performance coaching and mentoring
• Manage staffing and leave matters
• Ensure service outcome and KPIs are met
• Provide shifts updates on service level, draw insights by periodically reviewing past calls

Requirements:

• Diploma in any discipline
• At least two years of supervisory experience in a customer service/contact centre environment
• Computer literate with good supervisory, communication, interpersonal and management skills
• Comfortable communicating in other languages may be required as the incumbent will need to front escalation/cases predominantly from members of the public
• Proficient in MS Word, MS Excel, and MS PowerPoint
• Good verbal and written presentation skills
• Self-motivated and ability to work independently