Total 1,283 Lead Buyer job vacancies in Customer Service category in The United States of America

The opportunity

The Customer Platforms Lead is responsible for leading the strategy and management of all customer platforms within Manulife Life Insurance Company, Singapore (MLS), with the goal to drive growth with platform capabilities to deliver value for our business and our customers.

Reporting to the Head of Customer Experience, the Customer Platforms Lead will:

• Formulate and implement strategies for enhancing and optimizing customer platforms, ensuring alignment with business objectives and customer needs, and utilizing data analytics to inform decision-making.
• Oversee the daily management of customer platforms, working closely with multiple teams to drive customer engagement and satisfaction, and monitor platform performances through regular reporting on key metrics and KPIs.
• Drive continuous improvements to enhance user experience and operational efficiency, ensure compliance with industry standards, and provide leadership to the team by fostering a culture of innovation and excellence.

The Customer Platforms Lead will be part of the team that is responsible for meeting/ exceeding Tier 1 & 2 KPIs for the Digital & Customer pillar, helping us become the most digital, customer-centric global company in our industry and the no.1 Pan-Asia life, wealth, and health insurance company.

Responsibilities

Project Management

• Manage platform projects from preparing high-level user requirements to developing appropriate solutions and conducting post-implementation reviews.
• Manage reviews and approvals process, identify potential gaps and take corrective actions.
• Collaborate with the analytics team to manage tracking and reporting of customer website and mobile app usage, performance, and project ROI.
• Execute appropriate project governance and controls to ensure successful project delivery.
• Drive adoption and usage of digital platforms and e-submission initiatives to enhance customer engagement and improve operational efficiency.
• Work with internal stakeholders and teams to enable revenue uplift through digital properties.

Platform Performance Monitoring and Continuous Improvement

• Lead continuous improvements on system workflow and user experience on the customer platforms.
• Manage regular content updates on the platforms to enhance user engagement and drive business values.
• Collaborate with other teams to identify pain points on the customer platforms and customer database; and provide recommendations for improvements.
• Implement new features to facilitate sales conversion and contribute to revenue uplift.

​Customer Experience Enhancement

• Regularly review and analyze customer feedback to identify opportunities for improving operational efficiency and sales conversion.
• Conduct regular meetings (huddles) to identify customer pain points and root causes.
• Work closely with stakeholders to explore and execute actions aimed at improving customer experience and achieving operational outcomes.
• Manage reporting related to customer feedback, operational efficiency, and sales conversion.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 10 years’ experience in digital platform management, product ownership, or digital and technological expertise
• Proven experience in product delivery and project management, ideally in digital projects
• Strong knowledge of digital applications, web analytics, and operational efficiency tracking
• Ability to adopt agile project management methodologies
• A proactive approach to driving business transformation and challenging the status quo
• Strong analytical skills to make data-informed decisions
• Capability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and collaboration skills
• A customer-centric mindset with a strong focus on improving user experience
• Experience of managing and delivering results with third party vendors

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship

Adult Social Care

Learning Disability and Autism Team

Ref: 000342

Contract: Permanent,

Salary: £48,474 to £51,515 per annum (Grade 10)

Hours: 37 per week

Based: Spindles Shopping Centre

Closing Date: Sunday 3rd November 2024

Shortlisting & Interview Dates: TBC - Possibly Thursday 14th November 2024

Role Overview:

Working within the Learning Disability and Autism Social Work Team, you will be a key player in managing the team to drive forward best practice. You will be responsible for co-ordinating team activities and contributing to the strategic development of the service.

Key Responsibilities:

• To undertake a wide range of staff management activities, including recruitment , selection, inductions, sickness monitoring, H&S, Discipline and grievances
  
• To ensure work is allocated appropriately
  
• To appraise staff and ensure learning needs are identified and met
  
• Conduct formal and informal supervision if staff
  
• To promote required chances
  
• Collate information to present to senior management
  
• Develop and implement quality standards
  
• Deputise for the Service Manager when required
  
• Compile information and write reports as required

Key Requirements:

To succeed in this role, you will need as a minimum:

• Be a registered Social Worker and hold a post qualifying award.
  
• Have 2 years experience within management/ leadership
  
• Knowledge of Learning Disability Services and best practice

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The successful applicant will be required to register to the DBS Update Service to enable the Council to undertake rechecks throughout your employment. The cost to register is £13 and can be claimed back upon commencement to the role but will not be refunded if you do not accept the offer of employment.

If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council

NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).

Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.

Diversity and Inclusion:

At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Behaviours, which outline how we do business and we share these borough wide with our residents, partners and businesses. Internally we have translated these into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view these Behaviours, along with staff benefits on our Greater.Jobs pages Working for Oldham

For details of how we use your data please see our Privacy Notice

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy.

Right to Work in the UK

Job Description & Person Specification
Right To Work

Job Highlights & Staff Benefits

· Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential

· Annual performance bonus

· Annual increment

· Team bonding activities and birthday vouchers

· Leave, Medical and Dental benefits

· Education sponsorship and fully paid external training

As a key member of the IT Team, the candidate will play a pivotal role in maintaining and optimizing infrastructure systems across multiple locations, locally and overseas.

Responsibilities:

· Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.

· Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.

· Liaise with external vendors to ensure Service Level Agreements (SLA) are met.

· Draft and update technical documentation such as administration & user guides.

· Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.

· Source for products/solutions and vendors/suppliers for required projects.

· Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

· Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA.

· Minimum of one year of relevant experience.

· Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support.

· Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services.

· Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall.

· Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller.

· Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred.

· Experience with Veeam, VMware, and UNIX/Linux is an added advantage

· Experience in API/Web Programming and Database Administration is an added advantage.

· Able to converse in English and Mandarin due to the need to liaise with overseas counterparts.

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Primary Care Lead to join our Primary team at HMP Stocken, a category C mens Prison located nr Oakham, Rutland, East Midlands. In this role you will have the autonomy to shape the role to provide the highest standards of healthcare to our patients, without having to compromise on efficiency and quality. Hours Monday Friday (including some weekends and bank holidays). The working hours are flexible, with the a possibility of working compressed hours. This position is full time, youll receive an annual salary up to £55,996 per annum - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Clinical representative for HPFT at local and regional clinical networks as appropriate. The successful candidate will support the strategic planning of and system delivery of a MHLDA clinical priority areas. Support transformation at System through working alongside members of the ICB clinical and operational leads (and with partners including locality and place based clinical leads where appropriate). Implement a PHM approach to the priority area including having a goodunderstanding of HWE local data and national benchmark data whereappropriate and any factors underlying unwarranted variation to inform priorities and redesign.

1.Communication & relationship skills Use highly developed communication skills to conduct assessments of service-users and communicate complex information related to their mental health needs, to service-users, carers, relatives and other professionals. Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment and other risks surrounding a clients mental health. Barriers to understanding include working with service-users who could be hostile or highly emotional, who have complex needs and may be vulnerable. Maintain and develop effective communications and working relationships within the team and with external agencies. Promote and implement creative ways of working with service-users Instigate, develop and maintain a relationship with the client and/or carer to facilitate the accurate assessment and delivery of care. Manage highly confidential information in respect of members of the public in accordance with local and national policy. Act as care co-ordinator and named worker responsible for specialist assessment. 2.Knowledge, training and experience The post-holder will hold current registration on part 3 or 13 of the NMC register or hold a Registered Mental Nursing (RMN) certificate and Social Work qualification CQSW, CSS or DipSW or be a Registered Occupational Therapist. Have specialist knowledge and training of working in a Memory Clinic, gained through formal training and post registration experience and/or training, relating to older people and mental health and apply this knowledge when delivering care to service-users. Provide advice and support to other agencies around issues relating to Mental Health. 3.Analytical & judgement skills Make decisions about the range of options for treatment and care plans based on judgement of clients need. Conduct comprehensive assessments of both service users and carers in line with team operational policies. 4.Planning & organisational skills Plan and co-ordinate care plan review meetings with colleagues in the team and with staff in other teams and agencies, ensuring that review meetings take place at the appropriate time. Co-ordinate transfer or referral of service-users to other teams or services where required. Participate in AMHP Rota, BIA rota if appropriate. Prioritise, plan and co-ordinate own workload and activities in line with the changing needs of the team and service. This includes planning and monitoring client medication needs, making appointments for service-users, conducting assessments, managing emergencies and enquiries, responding to crisis work within individual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis. Have the ability to work independently and to be able to resolve complex professional problems. Crisis response to other staffs service-users in the event of key workers absence, and delegation from manager. Participate in caseload management and ensure relevant information is available for this to take place. 5.Physical skills Be trained in RESPECT (de-escalation) techniques. 6.Responsibilities for patient/client care Develop programmes of care for service-users and act as care co-ordinator for service-users on CPA, non-CPA, ensuring links with Adult Social Care. Assess and review service-users clinical risk management plan using the DICES risk assessment. Assess care needs of service-users and carers to develop and implement appropriate care plans. Provide specialist clinical advice to service-users, their carers, relatives and other professionals on needs relating their difficulties and mental health. This includes a range of health education and advice. Initiate individual carer support where required. Set objectives, monitor and audit effectiveness. Participate in clinical governance activities. 7.Responsibilities for policy & service development implementation Adhere to all Navigo policies and legislation relating to the role. Contribute to the evaluation and development of the service including Accreditation Reviews. Comment on policies, procedures and developments where required. Propose improvements and changes to own work area and critically explore new ways of working where required. 8.Responsibilities for financial and physical resources Use equipment and resources in a careful and responsible manner. Respect the resources within the restraints of the team budget. 9.Responsibilities for human resources Participate in Navigo clinical supervision strategy. Provide clinical supervision for other colleagues. Act as a mentor for students and assist other members of the team in supervising and teaching their students. Assist in induction of new staff. Participate in Personal Development Reviews, identify own developmental needs and maintain professional portfolio. In addition, participate in PDR with junior colleagues where required. 10.Responsibilities for information resources Accurately document episodes and information relating to client care in patient notes, using agreed methods of documentation. This will be done in accordance with Navigo policies, professional guidelines and data protection legislation. Record personally generated information as required by the team or service, as directed by the Clinical Team Leaders. Provide oral/written clinical reports as required. Manage highly confidential information in respect of members of the public in accordance with local and national policy. 11.Responsibilities for research and development Participate in surveys or audits or research in relation to own work, as required by the team or service. Be aware of up-to-date relevant published research, benchmarking and innovative practice in other areas and ensure own practice is evidence based. 12.Freedom to act Deliver care for service-users and carers, working within professional codes of practice, organisational policies, local protocols and national legislation. Have the ability to work independently, with peer support and supervision where required, to deliver care for service-users/carers and resolve complex professional problems. 13.Physical effort Work in a clinic/office based environment. Regularly drive, using own transport, to visit service-users in their own homes or in a community setting (provision to make reasonable adjustments under the Equality Act). 14.Mental effort Concentration is frequently required in order to carry out client assessments and write up patient episodes in notes on the majority of working days. Work is carried out in an unpredictable environment. This includes, for example, working with service-users who display unpredictable behaviour, responding to emergency telephone calls, responding to immediate risks to service-users and others, and to deal changes and queries from service-users carers and other professionals and agencies. 15.Emotional effort Work directly with difficult family situations and circumstances. For example, communication with service-users, families and other agencies around receiving a diagnosis of dementia, adult protection, suicide and overdose, and other mental health issues. Work with service-users who display challenging and potentially verbally and/or physically aggressive behaviour. 16.Working conditions Some exposure to unpleasant working condition, much of the work is carried out in the community. 17.Other duties Report actual or potential problems which may put health, safety and security at risk. Report all adverse incidents as per NAVIGO incident reporting policy (Datix). Report all incidents of bullying or harassment, as per Navigo personal harassment policy. To undertake any other tasks or duties associated with the post, appropriate to the level of responsibility, and as directed by line manager. This job description seeks to outline the key duties and responsibilities of the post; it is not a definitive document and does not form part of the main statement of Terms and Conditions. The job description will be reviewed during the annual appraisal process. The post holder may, with their agreement, which should not reasonably be withheld, be required to undertake other duties as required, which fall within the grading of this post, to meet the needs of this new and developing service.

As aTeam Lead Physiotherapist you will ensure that you provide timely assessments and interventions to a variety of patients including falls, neurological and respiratory conditions. You will be supported team members wherever necessary. You will also be expected to delegate appropriate tasks to less experienced physiotherapists and therapy assistants, provide support to the rest of the team where necessary and assist the development of the service. The role will provide you with experience of working in a challenging and fast-paced specialist ward environment and the opportunity to develop skills within this area

Lead IT Engineer
Leeds-with travel around Yorkshire
£31,000 to £35,000

Your new company
Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting to the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service.

Your new role
In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail.

You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting.

What you'll need to succeed

• Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software
• Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools
• Experience working Microsoft O365 such as Azure and SharePoint
• Having a basic understanding of network troubleshooting
• Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals
• Driving License & access to a vehicle is essential

What you'll get in return
This exciting position is paying between £31,000 to £35,000 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Clinical Lead, you will work closely with our nurses and carers to maintain the highest standards of clinical care and governance in our homes. Supported by our management team, you will ensure our residents receive the best care, meet their needs through excellent nursing and clinical care, and actively contribute to all clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Strong clinical skillset and confidence to lead the nursing team.
- Prior management experience, or experience of leading a small team.
- Ability to make clinical decisions and remain calm under pressure.
- A passion for promoting best nursing practice and able to train, support and mentor others.
- A desire to encourage positive working relationships within the team.
- Strong verbal and written communication skills.
- A good working knowledge of audits, safeguarding, DOLS, CQC and compliance.

Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Description:

• Assist in level 1 data centre operation
• Assist in level 1 network operation services
• Perform daily health checks on devices (backend)
• Monitor and report network availability through a network monitoring tool
• Monitor the backup status of all systems
• Maintain assets documentation and track the movement of assets
• Update and maintain Data Center Diagram
• Perform basic cabling-related troubleshooting
• Participate in the disaster recovery testing exercise
• Perform scheduled preventive maintence activities
• Able to manage and train a team
• Provide technical support with needed

Requirement:

• At least 1 year experience in this field
• Minimum Diploma or related discipline
• Self-motivated and delivery focused
• Ability to work under pressure and to deadlines
• Good interpersonal and teamwork skills

Description:

• Provide level 1 support (Counter/Email/Call/Ticketing System)
• Managing and monitoring of work announcement
• Managing asset management system
• Creating and updating of documentations
• Provide on-site IT/AV support when required
• Provide weekly updates and monthly reporting
• Manage and teach IT team

Requirement:

• At least 1 year relevant experience
• Minimum Diploma or related discipline
• Self-motivated and delivery focused
• Ability to work under pressure and to deadlines
• Good interpersonal and teamwork skills

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,400 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

OVERVIEW:

Reporting to the Senior Vice President, Client Service, the Team Lead, Client Service will be responsible for managing the performance and quality of a team of Research Project Managers and Associates. This role involves overseeing compliance, providing training and mentoring, managing research development, and supporting staffing and relationship management efforts. The ideal candidate will possess strong leadership skills, an in-depth understanding of compliance protocols, and the ability to drive team performance and client satisfaction.

WHAT YOU WILL DO:

• Oversee the performance and quality assurance of all Research Project Managers and Associates on the team
• Conduct regular individual meetings with team members to review project progress and performance against goals
• Train team members on best practices in research, communication, service, and compliance
• Ensure compliance with company policies and client-specific protocols, and address any breaches
• Manage the day-to-day commercial decisions related to advisor recruitment and rate negotiations
• Identify and evaluate new research resources, and supervise their utilization by the team
• Work with HR to interview, hire, and oversee the career development of team members
• Conduct disciplinary procedures and performance reviews, ensuring alignment with company policies
• Collaborate with Research Managers to conduct account reviews, analyze profitability, and develop strategic goals
• Represent the company in managing the implementation of policies and decisions, and support senior management in decision-making processes

WHAT YOU HAVE:

• Bachelor’s degree in Business Administration, or equivalent
• Extensive experience in Client Service or Project Management, with at least 4 years in a managerial role. Prior experience in Expert Network or Consulting would be a plus
• Strong understanding of compliance policies and procedures within the industry
• Excellent leadership and team management skills, with a focus on coaching and development
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment
• Strong analytical and problem-solving abilities
• Excellent spoken and written English communication and interpersonal skills
• Experience with CRM systems and client service software
• Ability to work collaboratively with internal departments and senior management
• High level of professionalism, integrity, and confidentiality in handling sensitive matters

WHAT WE OFFER:

• Competitive compensation
• Group medical insurance coverage and dental benefits
• Gym benefits
• Casual, multicultural work environment
• Central office location

About CGSI

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products, and prime brokerage services in over 15 countries and regions.

Along with its parent organization China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilites:

• Oversee IT Helpdesk operation and team, ensuring timely resolution of incidents and requests.
• Manage procurement, configuration, deployment and maintenance of end user devices (laptops, desktops, mobile).
• This role required managing a team of IT Helpdesk team, coordinating support activities, and aligning regional IT Helpdesk support with IT Helpdesk strategy in Singapore.
• Ensuring timely resolution of issues and patch management
• Provide advanced troubleshooting guidance and support for complex technical issues.
• Ensure the helpdesk team can handle common IT problems, including software issues, hardware failures, and network connectivity.
• The ideal candidate will possess strong leadership skills.
• An in-depth understanding of IT systems.
• Commitment to delivering good service on user requests.
• Oversee ticket management, performance metrics (KPI, SLA) and improve processes
• Monitor and optimize cloud solutions to ensure they are running efficiently and cost-effectively.
• Ensure standardized operating system across devices.
• Manage the lifecycle of IT Assets from and inventory management.
• Ensure proper documentation, software license compliance, and regular audits of hardware.

Job Requirement:

• Strong leadership and team management capabilities.
• Excellent communication skills, both written and verbal, with the ability to present to management and stakeholders.
• Strong problem-solving skills and the ability to make quick decisions in a high pressure environment.
• 5-6 years of established experience in leading a team and service delivery role or equivalent.
• At least 2 years of experience managing Helpdesk team resources and IT inventory management.
• Experience in managing IT Support across in ManagedEngine, Servicedesk plus, O365, Teams phone, AWS workspace and Jira system.
• Certification in IT Management (eg. ITIL,) similar field.
• Relevant training certifications such as ManagedEngine, O365, MS Teams, MS Window 11 are beneficial.
• Possess good interpersonal skills to work with users and teamates from different work cultures and an analytical mindset to resolve and provide solutions.
• Excellent analytical and problem-solving skills.

Closes: 11 November
Classification: Senior Officer Grade C Salary: $121,389 - $130,392 plus superannuation Position No: Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 28 October Contact Officer: Greg Tankard on

Details: The Design and Strategy Branch provides strategic guidance of technology and data investment and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards and methods.
As a practice lead in design, we require a dynamic and experienced professional to lead the development and management of our design practices. The ideal candidate will be responsible for fostering a collaborative environment where members can share knowledge, best practices, and innovative ideas. This role involves coordinating with various stakeholders to identify key areas for community growth, organising events and workshops, and facilitating discussions that drive continuous improvement and professional development.

... Click here to view more detail / apply for Senior Service Designer and Practice Lead | Full-time Permanent

Please see the attached Job Description and Person Specification for full duties and responsibilities.