Total 28 job vacancies in kuching

Duties/Responsibilities:

Training

• Assesses training and development needs (TNA) through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
• Develops unique training programs to fulfill workers’ specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Assesses training materials prepared by instructors.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge and procedures and policies related to Training of the latest trends in training and development.
• Work collaboratively with Country Enablement(CE) team for HRDC grant application and planning.
• Prepares and implements training budget; maintains records and reports of expenses.

Employee Engagement

• Oversee and manage employee well-being, Corporate Social Responsibility initiatives, annual employee celebrations, festive events, sports & recreational endeavors, and other relevant functions in line with business requirements.
• Take the lead in Monitoring and Controlling Working Hours and play a key role in the RBA implementation processes and coordination.
• Handle Business Communications.
• Engage in quality control tasks, including involvement in IMS, RBA Audits, and other relevant business inspections.
• Performs other related duties as required.

• To assist reporting manager for the day to day business activities.
• Ro support reporting manager fulfilling the requirements for the effective implementation of the Division’s Quality System.
• Ensure that the information from the clients is kept as strictly confidential and never revealed to the third party.
• Assist operations in generating reports/certificates and invoicing.
• Monitor and generate daily progress report to clients.
• Keeping of necessary statistics reports required by his/her superior.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Roles / Responsibilitie:

• Support data analytics work i.e. customer feedback, Key Quality Characteristics (KQC) performance, Optical Surface Analyzer (OSA) performance, process Cpk by form factor etc.
• Support request for Failure Analysis (FA), retrieve KQC data or OSA or Scanning Electron Microscope (SEM) data, in-process data, data from INSITE database or other database as required.
• Support obtaining information related to shipment, on-hold, process improvement/update, experiments (ERNs), customer returns, and others.
• Responsible to assist in conducting line audits for compliance and follow up on audit findings for improvement.
• Responsible to update weekly Key Performance Indicator (KPI) charts for customers, Substrate and Media operations and procedure update as required.
• Accountable for accurate records in database for customer (Media or downstream customer) feedback.
• Authority to follow up and follow through committed actions/evaluation lots for improvements to Customer (Media), and escalate to Engineer if no response from action PIC.
• Responsible to maintain & updating the Quality Noticeboard.
• Assist in ensuring the functional business risk (in area of assigned responsibility) are adequately identified and mitigated at best possible level.
• Responsible for the personal health and safety at the workplace.
• Support any other projects / task assigned by supervisor, leveraging 4IR-related skills and expertise to drive innovation, agility, and digital transformation across the organization.

• To increase the number of specifications of Sika products in tender documents produced by engineers, architects and other Specifiers through professional specifications and Value Selling of Sika products and systems.
• To expand Market Share
• To build a strong foundation and relation with specifiers.
• To systematically approach all consulting engineers, architects, quantity surveyors and statutory boards to successfully sell technical specifications of the Company’s product lines.
• Responsible in preparing the technical documentation and drawings (specifier guide, general specification, proposal and specification drawing) for submission and technical consultation purpose.
• Generation of specifications of Company’s products lines for inclusion in tender documents produced by Architects, Engineers, and other Specifiers
• To maintain and increase the Company’s profile, and to promote our competitive advantage to Architects, Engineers, and other Specifiers.
• Collect and pass on appropriate market information (upcoming projects, activities of the competition, project references, trends, etc)
• To develop business opportunities and nurture relationship with specifiers

Get to know the team:

• You will be a part of an energetic, cohesive and fun team with a strong performance culture and people-orientation within a respectful work environment. The Operations Team is responsible for maintaining a high standard of operation excellence in the city they manage. The team needs to be able to more visibility towards the market.

The day-to-day activities:

• Support campaign owners execute local tactical and strategic campaigns.
• Shadow the team to write creative briefs for designers and deliver collaterals & communications.
• Assist with ad-hoc campaign or activities launches.
• Work closely with the city leads to ensure engagement activity are visibility.
• Assist with administrative tasks and any other duties delegated by the city leads.
• Excellent customer service skills

Skills Requirement / The must haves:

• Holding a  Diploma/Degree in any field
• You should possess strong communication skills and attention to detail.
• You should be agile and able to work in a fast-paced environment, with an excellent time, presentation, and project management skills.
• Having a positive attitude and can-do spirit is critical.
• Ability to work independently and works well in a team environment.
• Proficiency in English and Bahasa Malaysia. Proficiency in Mandarin would be an advantage.
• Basic knowledge of Excel (basic formulas such as SUM, IF, VLOOKUP etc). Attentive to detail and accuracy.
• Willing to work on-site during execution of on-ground activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understood electrical system from incoming to distribution panels in production floors.
• Monitoring of electrical systems with monitoring parameters identified to provide a means of knowing the performance of the electrical system.  Troubleshooting if there is fault occurred.
• Monitoring of electrical, N2 and water consumption and providing a report and trending to superior.
• Fire-fighting systems – Monitoring, testing and maintenance of the system to provide maximum protection to employees and assets. Ensure that:
  • Preventive maintenance schedule is prepared and maintained.
  • Coordinate all monthly preventive maintenance activity with Fire-fighting contractor.
  • Communicate with other department when testing is carried out.
  • Service records are filed and maintained.
  • Carry out weekly preventive maintenance and testing of fire-fighting equipment.
• Monitoring of facilities equipment with monitoring parameters identified so as to provide a means of knowing the performance of this equipment.  Troubleshooting if there is fault occurred.
• Facilities equipment – This covers all facilities equipment identifies in the plant such as Air Handling Units, Makeup Air Unit, Air-Conditioners, Chillers, Cooling Towers, Compressors, Dryers, Exhaust Fans, Lighting, City Water Tank, Fire-Fighting Tank, City Water Pumps, Piping Distribution and related.
• Building Maintenance related troubleshooting if there is fault occurred.
• Shift reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understood electrical system from incoming to distribution panels in production floors.
• Monitoring of electrical systems with monitoring parameters identified to provide a means of knowing the performance of the electrical system.  Troubleshooting if there is fault occurred.
• Monitoring of electrical, N2 and water consumption and providing a report and trending to superior.
• Fire-fighting systems – Monitoring, testing and maintenance of the system to provide maximum protection to employees and assets. Ensure that:
  • Preventive maintenance schedule is prepared and maintained.
  • Coordinate all monthly preventive maintenance activity with Fire-fighting contractor.
  • Communicate with other department when testing is carried out.
  • Service records are filed and maintained.
  • Carry out weekly preventive maintenance and testing of fire-fighting equipment.
• Monitoring of facilities equipment with monitoring parameters identified so as to provide a means of knowing the performance of this equipment.  Troubleshooting if there is fault occurred.
• Facilities equipment – This covers all facilities equipment identifies in the plant such as Air Handling Units, Makeup Air Unit, Air-Conditioners, Chillers, Cooling Towers, Compressors, Dryers, Exhaust Fans, Lighting, City Water Tank, Fire-Fighting Tank, City Water Pumps, Piping Distribution and related.
• Building Maintenance related troubleshooting if there is fault occurred.
• Shift reporting.

BROAD FUNCTIONS:

• Provide 24x7 IT Services Operation and Infrastructure (Level 1) support.
• Coordinate IT Infrastructure Problem Management and escalation.
• Coordinate with Global team to perform site testing and buyoff.
• Manage site IT Infrastructure hardware and software deployment and configuration.
• Provide technical support to critical users.
• Provide site mobile communication support to corporate and remote users.
• Carry out assigned task to ensure the quality of product, and prevent environmental pollution, workplace incidents, injury, and ill health.
• Participate in related risk assessment activities e.g. BPM, HIRADC, ERA, RA, BIA, BCP

RESPONSIBILITIES :

• First level IT support for MFG (4 Shift) covering all IT areas such as MFG IT hardware and software support, Office/Deskside support, Network/Telecom support, and Data Center operations support.
• Responsible for nightshift/Weekend/PH IT-helpdesk support
• To assist daily IT operations support.
• To assist on network/telecom/server related project/assignment/task.
• Ensure SOX compliance, security control, standardization, documentation, planning and delivery.
• Assist IT engineers on project implementation, assignment, system troubleshooting, testing and maintenance activities.
• Application performance monitoring and feedback on any improvement plan.

• Assist to maintain consistent contact and provide Sales and Marketing for the stipulated Region.  
• Coordinate and support for tender preparation and submission. 
• Prepare report on Sales.
• Assist in marketing business within the stipulated Region. 
• Handle all incoming mail or issues that related with Sales/Marketing.
• Make regularly scheduled sales calls on all major customers within the region.
• Attend trade shows as required to benefit the business
• Assist the Sales/Marketing Manager to identify New Business Opportunities for development.
• Identify the New Trend of Services needed by the Client
• Analyze Market Segments
• Educate Sales Force to convey company objectives, and set up sales programs
• Develop effective presentations to create awareness for current market conditions, market trends and client’s needs.
• Ensure that all sales are conducted within clients and recognised industry health and safety regulations.
• Maintain close contact with SGS affiliates on transnational operations.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Accountable for Customer (Media) quality indicators management towards better quality and customer satisfaction, and responsible for the assigned departmental Key Performance Indicators (KPI).
• Proactively feedback and participate with working team for any potential quality issue in early stage.
• Participate in Non-conformance issue part containment and disposition discussion, and execution during quality incident, act as Coordinator Material Review Board, provide briefing as required.
• Participate in related risk assessment activities e.g. Business Process Management (BPM), Failure Mode and Effect Analysis (FMEA). 
• Utilize data analytics for product performance monitoring / analysis and leverage on relevant predictive modeling to drive continual improvements and proactive problem solving.
• Use 8D methodology for Quality Alert(s).
• Responsible to follow up and follow through committed actions/evaluation lots for improvements to Customer (Media).
• Assist in ensuring the functional business risk (in area of assign responsibility) are adequately identified and mitigated at best possible level.
• Responsible for self-health and safety at the workplace. Comply with relevant policies and regulations.
• Act as Coordinator for Change Review, provide briefing/training as required. Hold authority to reject Change Review package that does not meet requirements.
• Support Customer (Media or downstream customer) audits and internal audits for compliance.
• Support any other projects / task assigned by supervisor, leveraging 4IR-related skills and expertise to drive innovation, agility, and digital transformation across the organization.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

The role will be based in Kuching, Sarawak. The incumbent's responsibility is to deliver structured training and development programmes as prescribed by Premier Academy to the tied agency force.

Roles and Responsibilities:

• Deliver training programs that are intended to influence agency business performance that are unique to the respective tactical plans of the assigned region.
• Mentor agents inside and outside training session to constantly improve performance.
• Identify training needs of the agents in the assigned region, devise training plan and schedule courses to meet those needs.
• Assist with projects and tasks related to quality, efficiency, and business performance improvement.

Job Requirements:

• At least 3 year(s) working experience in conducting face-to-face training and developing training materials (for a more sophisticated and advanced training program, different years of working experience may be required).
• Able to use relevant software / applications for the purpose of designing and developing training materials.
• Experienced working with Distribution Channels, which involve in sales and marketing of financial products is an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities and Accountabilities

Functional (job responsibilities)

Sales & Revenue

• Aggressively source and book new loans for the bank;
• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, roadshows and any other sales activities to achieve sales targets;
• Complete action of all leads assigned via LMS and strive to deliver high conversion rate of these leads to sales;

Customer Relationship & Marketing

• Develop and maintain strong relationship with current and new customer;
• Attend road shows and/or any branch/off-site activities when required;
• To actively promote Unsecured Personal Loan products;
• Cross selling other banking products as and when opportunity arises to increase customers’ stickiness with HLB;

Compliance & Regulatory

• Exhibit high professionalism and competency when selling;
• Ensure bank’s interest is protected at all times;
• Comply with bank’s relevant internal policies, SOPs, sales compliance and statutory requirement in relation FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance;
• To maintain and uphold service standards set by the Bank at all times.

Managerial (team/group responsibilities)

• To collaborate with peers and colleagues in creating a positive customer experience;
• To contribute to an achievement oriented working environment.

Organizational (organizational responsibilities)

• Represent HLB in relationship building with the community;
• Continuous effort to improve business in support of building brand awareness and improving customer experience.

Jobholder Requirements

• Malaysian Citizen

Education/Qualification

• Diploma, Higher Diploma or Bachelor’s degree in Business, Finance or related field is preferred

Experience

• Min 3 years in sales experience;
• Experience in banking products, process and policies.

Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities and Accountabilities

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 

• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

• Assist in calling up customers for service / sales interactions;

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable;

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

• Over-ride transactions as per Bank defined transaction limits;

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

• Observe and comply with the Bank’s Code of Conduct & Ethics;

Other Responsibilities

• Maintain confidentiality of customers and Bank’s information in a responsible manner;

• Keep a clean, organized work area and maintain a professional appearance;

• Attend all trainings as applicable including e-learning/Workday;

• Filing of reports;.

• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;

• Carry out other duties as assigned periodically.

Requirements

Education/Qualification

• Malaysian citizen

• Fresh graduates or candidates with relevant work experience are welcome to apply

Experience

• Related working experience in financial institution or related field

• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

• Basic banking knowledge

• High level of integrity and accountability

• Excellent service mindset and communication skills and cross selling skills

• Professional appearance and courtesy

Certification/Licensing Requirements (optional)

• FIMM / UT license

• PCE & TBE license

Realise your full potential at Hong Leong Bank by applying now.