Total 121 Service Consultant job vacancies in Kuala Lumpur

Job Responsibilities :

• Plan and conduct internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of internal control, governance and risk management processes.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, commerce.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
• Exposure and experience in ISO Management System (ISO9001, ISO14001, ISO27001 and ISO37001) and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits:

• Medical insurance
• Personal leave
• Personal development opportunities

• Preparation and review of finance and accounting overall functions, including payments as part of Finance day-to-day operations
• Ensure timely and accurate submission of monthly/quarterly/annual management report with proper analysis of schedules
• Assist in handling tax matters as assigned in close liaison with the tax agents, including having understanding of tax regulations.
• Enable proper tax planning and ensure timely and accurate filing of annual tax return, tax estimation and payments
• Assist in liaison with external auditors to finalize the annual audit and ensure the statutory audited report are promptly submitted to Company Registrar
• Undertake any other jobs and duties assigned from time to time from superior
• Preparation of finance and accounting policies and procedures
• Collaboration with other business unit routinely
• Supporting and working on the financial forecast and annual budget
• On going review the internal control process of its effectives
• Monitoring cash flow, receivables and reconciliation of cash balances via bank statement
• Drive the finance and accounting related project

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave

Job Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Supervise account representatives to ensure sales increase.
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.

Requirements:

• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
• Only prefer female 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Company trips
• Medical insurance
• Personal leave
• Open culture

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity. 

Roles & Responsibilities: 

• Work with Programme Team on marketing penetration activities, generate leads from marketing campaigns and follow up on all marketing leads to help achieve training revenue.
• Support the Marketing Team to create effective penetration activities and align marketing messaging for the various customer personas.
• ·Analyse the needs and experiences of the customers and provide feedback to the Programme Team for enhancing the programme's value to the customers.
• Update customer information such as contacts, leads and opportunities in CRM and assign corporate leads to Account Managers for follow-up actions. 
• Gain a complete and on-going understanding of the products, programmes, and promotion strategies and convey accurate and relevant information to customers. 
• Support external partners in providing prompt and accurate information for the training programmes.
• Manage training revenue performance, provide regular reports and updates on the campaign outcomes and advise on activities enhancement; analyse, discuss and obtain feedback from Marketing team for improvement.

Requirements:

• Minimum Diploma or degree (business related preferred)
•  At least 1 years of working experience in sales or customer services-related industry
• Customer-oriented with strong business acumen and sales-driven
• Highly analytical, excellent communication and interpersonal skills
• Strong stakeholder engagement skills
• Responsible at work and capable to work individually

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance

Main Purpose of Job
The primary objective of this role is to spearhead the development and execution of comprehensive HR operational enhancement initiative, assess and initiate HR digital adoption strategies for the Group.

Principle responsibilities & duties

• Propose, develop, and to propose enhancements initiatives/HR framework in collaboration with relevant departments to ensure efficient human resource management across the organization.
• Review existing HR systems, conduct research, and utilize AI-driven analytics to identify areas for improvement, automation, and optimization. 
• Monitor AI adoption metrics, analyze data insights, and provide recommendations and implement HR digital adoption strategies, such as AI adoption, to enhance employee experience, including recruitment, talent management, onboarding, training, performance evaluation, and employee engagement.
• Ensure smooth adoption through training programs and communication campaigns for employees.
• Define a roadmap for HR tech implementation aligned with business goals, build business cases, and calculate ROI to justify investments in HR tech.
• Track KPIs related to efficiency, productivity, and other metrics to quantify tech ROI.
• Stay updated on the latest trends in HR tech, including people analytics solutions and virtual reality for training.

Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field. 
  In-depth knowledge on overall Human Resources practice
• Minimum 8 years of working experience in HR operations and HR digital adoption
  Experience in handling HR transformation projects
• Knowledge of HR digital adoption trends and technologies, including AI, HRIS systems, and communication tools.
• Strong understanding of HR operations and processes.
• Analytical mindset with the ability to analyze data and draw meaningful insights.
• Project management skills with the ability to prioritize and manage multiple initiatives simultaneously. 
• Excellent communication, and interpersonal skills.
• Strong problem solving and decision-making abilities.
• Detail-oriented with excellent organization and multitasking skills.

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Job Responsibilities:

• Engage and assist internal stakeholders and appropriate technical experts (external consultant) to manage and implement sustainability projects and programmes.
• Provide advice and support to Business Units towards establishing targets, goals, initiatives and roadmap for sustainability projects and programmes that improve the environmental, social and financial performance of the Group.
• Perform sustainability and materiality assessment to prioritize initiatives, develop budgets and timelines for project implementation and lead project implementation in accordance with company-wide budget planning and strategic planning calendar.
• Assist in the process of planning and initiation of the annual sustainability report which includes coordinating data collection and develop content for sustainability related reporting.
• Develop evidence-based, and infographic summaries of sustainability performance analysis for both internal and external audiences.
• Work with cross-functional team to ensure achievement of sustainability performance for business operations.
• Identify opportunities for strategic collaboration with external parties to improve organizational sustainability performance, employee awareness and embed sustainability practices in business operations.

Job Requirements :

• Candidate must possess at least a Bachelor’s Degree, Professional Degree, Master’s Degree in Sustainability, Strategic Risk Management, Risk Control, Marketing or related discipline.
• Minimum 5 years’ relevant work experience.
• Excellent communication skill and presentation skills.
• Able to interact in a professional manner with both external and internal parties.
• Possess sustainability knowledge of current industry best practice, possibly through membership of professional body and/or special interest groups.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

• To perform daily bank reconciliation and deposit received ledger reconciliation.
• To prepare daily cash flow and ensure bank operation run smoothly
• To ensure the accuracy of information and compliance of policies/procedure/regulations.
• To ensure timely completion of month end account closing and perform Journal posting for banks assigned.
• To ensure that able to response to relevant audit matters and internal audit queries.
• Manage and working closely with ITG and BU team to rectify issue.
• To assist in daily banking operation and additional duties as directed by superior.
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.

Requirements :

• Bachelor's Degree in Accounting.
• Good communication skill in English and Bahasa Melayu
• Attentive to details and reliable
• Proficiency in Microsoft Office application
• Experience in Finance/Accounting and SAP software will be an added advantage.
• Ability to work under pressure and meeting tight deadline.
• A good team player who is keen to learn.
• Initiative and problem-solving skill

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• To provide advice, counsel and resolution on a broad range of employee’s issues, related policy integration and interpretation, work conditions and Labour Law compliance.
• To manage disciplinary issues and recommend appropriate disciplinary action including conducting domestic inquiry, draft show cause letter, and other related disciplinary letters/actions.
• To support resolution of employee relations issues and conducts investigation as necessary, not limiting to conduct a preliminary investigation, schedule the event, identify witnesses, collate information/data, identify panel members, prepare exhibits etc.
• To always keep abreast with the latest changes to Labour Law legislation by authorities as well as latest judicial precedents on IR dispute.
• Responsible for developing a clear framework for industrial relation policies and guidelines for the fair and effective management of employees.
• To maintain and constantly review the effectiveness of all relevant policies and procedures to ensure that they support delivery of quality.
• Responsible to manage Performance Improvement Plan (PIP), it’s policy and procedure.

Job Requirement : 

• Minimum 1 to 2 years in a similar capacity with specialization in IR matters.
• Tertiary education with HR background, law background will be an advantage.
• Have the basic knowledge of Employment Act 1955, Industrial Relations Act 1967.
• Experienced in conducting domestic inquiry and report writing, attending cases at court level is an added advantage.
• Good interpersonal skills, tactful with excellent interpersonal and communication skills, can handle multitasks and analyse beyond prima facie on issues.
• Proactive and detailed.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

職位描述：

· 為內部和外部受眾開發和實施產品培訓材料和計劃（離線/線上）

· 向我們的受眾提供有關營養、健康和我們產品的專家建議和諮詢。

· 協助準備產品保健功能簡介的行銷資料。

· 用於行銷用途的產品編寫句柄

· 積極參與公司行銷活動、活動、路演和計畫。

· 能夠透過衛生部辦理馬來西亞產品註冊。

要求：

· 營養與飲食學/生物醫學/食品科學學士學位

· 畢業生具有 2-3 年類似職位的經驗，最好是在營養保健品或保健品行業。

· 優秀的溝通與人際溝通能力

· 較強的分析與解決問題的能力

· 能夠獨立工作和團隊合作

· 願意根據需要出差。

· 必須擁有自己的交通工具。

· 精通英語、印尼語和普通話（口語和寫作）

· 中英文文案寫作能力

· 積極的工作態度和良好的學習精神

· 能夠立即或在短時間內開始工作是一個額外的優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會