Total 98 Customer Service job vacancies in Kuala Lumpur

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity. 

Roles & Responsibilities: 

• Work with Programme Team on marketing penetration activities, generate leads from marketing campaigns and follow up on all marketing leads to help achieve training revenue.
• Support the Marketing Team to create effective penetration activities and align marketing messaging for the various customer personas.
• ·Analyse the needs and experiences of the customers and provide feedback to the Programme Team for enhancing the programme's value to the customers.
• Update customer information such as contacts, leads and opportunities in CRM and assign corporate leads to Account Managers for follow-up actions. 
• Gain a complete and on-going understanding of the products, programmes, and promotion strategies and convey accurate and relevant information to customers. 
• Support external partners in providing prompt and accurate information for the training programmes.
• Manage training revenue performance, provide regular reports and updates on the campaign outcomes and advise on activities enhancement; analyse, discuss and obtain feedback from Marketing team for improvement.

Requirements:

• Minimum Diploma or degree (business related preferred)
•  At least 1 years of working experience in sales or customer services-related industry
• Customer-oriented with strong business acumen and sales-driven
• Highly analytical, excellent communication and interpersonal skills
• Strong stakeholder engagement skills
• Responsible at work and capable to work individually

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance

Job Highlights:

• Close to LRT/MRT station
• Specially looking for talented candidates
• Start ASAP

Job Responsibilities:

• To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
• To provide first call resolution in an effective and timely manner.
• To handle customer inquiries in an efficient, courteous and professional manner.
• Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• Bachelor's Degree/Diploma in any related discipline.
• Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.
• Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

Job Description

• To work on the IT service management and operational support handling.
• To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
• To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
• To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
• To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
• To facilitate and conduct regular Disaster Recovery (DR) exercises. 
• To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
• To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
• To review and enforce the processes, ensuring documentation is current and practicable.
  Slides preparation & analysis and reporting and technical writing skills. 
• To perform trend analysis on incidents & problems and provide preventive & countermeasure action.Understanding of end-to-end IT Operations and how IT interfaces with business

Job Requirements

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.
• Minimum 8 years of experience in IT or similar environment. 
• Possess strong analytical, interpersonal and communication skills.
• Good understanding and working knowledge of ITIL principles.
• Strong hands-on experience in end-to-end incident management especially major incident.
• Strong knowledge of principles and methodologies of Incident and Problem Management.
• Experience in Disaster Recovery exercises and good knowledge in BCM.
• Able to work well with all levels of professionals in an organization.
• Good team player and able to operate independently.
• Experience working in a dynamic, fast-paced environment with strong stakeholder management.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms

Perks & Benefits

• Performance bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Job Requirement :

• Minimum degree in computer science or equivalent technical academic.
• Be appropriate certified in security domain.
• Have a minimum of three years of experience in IT Risk management and information Technology.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Description

• Develop and execute internal audit reviews in alignment with the approved annual audit plan, evaluating the efficacy and efficiency of internal controls, governance, and risk management procedures.
• Independently manage audit planning and fieldwork, maintaining comprehensive audit work papers to substantiate findings and conclusions.
• Compile audit reports and formulate actionable recommendations aimed at resolving identified issues at their root cause or enhancing operational effectiveness.
• Track and oversee the implementation of agreed-upon improvement plans to ensure timely execution.
• Participate in the Company's J-SOX assessment process and contribute to various ad-hoc projects as necessary.

Requirement

• Possession of a Bachelor's Degree or professional qualification in relevant fields such as auditing, banking, accounting, finance, or commerce.
• A minimum of 4 years of experience in internal auditing, preferably with prior exposure in banking, financial services, insurance, or Takaful Industry.
• Exposure and familiarity with ISO Management Systems (ISO9001, ISO14001, ISO27001, and ISO037001) and Japanese Sarbanes-Oxley (J-SOX) would be advantageous.
• Proficiency in English, coupled with strong report writing and communication skills.
• A collaborative team player with a high level of integrity, initiative, and strong interpersonal and analytical abilities.
• Capability to work independently with minimal supervision.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Personal development opportunities

Job Description:

• To handling customer inquires & provide solutions to all customer related problems.
• Providing high quality of customer service via Live Chat support.
• To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• 负责客户在线咨询答疑，针对客户咨询需求，提供有效方案
• 通过Live Chat提供高质量的客服服务
• 遵循公司的服务标准，沟通流程和政策
• 在规定时间内提供适当的解决方案
• 处理顾客账户并归档文件
   

Job Requirement:

• Fresh graduates are encouraged to apply.
• Candidate must possess at least SPM or equivalent
• Able to read & write in Mandarin and English
• Previous working experience in customer service or related fields is an added advantage but not essential.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Ability to multi-task, priorities and manage time effectively
• Able to work in 24 Hours Rotational Shift (Rotational Off day. 5.5 / 6 days work per week, 8 hours per day)
   
• 欢迎应届毕业生申请
• 学历至少SPM以上
• 能够阅读&书写中文和英文
• 以往有客服工作经验者为佳
• 懂得基本电脑操作 （Microsoft Excel/Word等）
• 能够同时处理多项任务，有效的时间管理
• 轮班工作（5.5 / 6天制，每日工作8小时）

Perks & Benefits

Why Join us?

• Location: KL Eco City (Nearby LRT/KTM)
• Language Allowance + Travelling Allowance
• OT pay
• Free coffee, tea & snacks at the office
• Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave
• Medical Claim & Insurance
• Positive & Young culture
• EPF, SOCSO, EIS
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Annual Bonus
• Incentive / Rewards
• Company Trip
• Monthly Activities
   
• 工作地点靠近公共交通
• 语言津贴 + 交通津贴
• 加班工资
• 免费咖啡，茶和零食
• 年假12天，病假14天，住院假60天，产假，陪产假
• 医疗补贴，保险
• 积极年轻的企业文化
• 公积金，社会保险，雇员保障计划
• 年度加薪
• 年度奖金
• 奖励
• 公司旅行
• 每月活动

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job Responsibilities:

• Work with HR team, Business Heads and staffs on the execution of PMS workflow and procedures. 
• To be responsible on the roll-out of PMS end-to-end process (inclusive of Performance Plan, Mid-Year Review and Final Assessment). 
• Manage all staff enquiries that related to PMS and troubleshooting. 
• To work with HR Team and Business Unit for generating HR dashboard, performance management metrics and data analysis reports and oversee data integrity associated with PMS. 
• Maintain SOP and manual, familiar with Standard Operation Procedure of HR and provide recommendation and improvement to enhance the PMS process. 
• To conduct briefing related to PMS matters and assigned trainings for Talent Development. 
• To coordinate/ facilitate the Talent Development initiatives like internal/ external trainings, roll out survey, staff communication & etc.
• To support in all Talent Management related activities as and when required. 

Job Requirement :

• Degree/ Diploma in Human Resource Management / Business Administration or other relevant courses.
• At least 3 years of working experiences in Human Resource Management Experience in handling Performance Management System / Payroll/ HR Services will be an added advantage. 
• Well versed in PMS system / other PMS tool. 
• Good computer skills in MS Office particularly in Excel and Power Point.
• Good interpersonal and analytical skill. 

Perks & Benefits:

• Nearby public transport
• Medical insurance
• Personal leave

Job Description

• To attend to customer complaints received from Regulatory Bodies and provide respond/updates within the agreed timeline, communicate with the Process Owner to identify root causes, and ensure corrective/preventive action to be taken accordingly.
• Ensure the Operation is in compliance with internal policies and guidelines as well as regulatory requirements.
• To carry out daily operations of all customer complaint received via Regulatory Bodies. This includes investigating the validity of the complaints and liaising with the relevant process owner for resolution.
• To follow up and timely recording of the feedback to make sure that the status of the feedback is updated.
• To an organized ad-hoc departmental meeting to find the solution when regular complaints arose for a similar issue.
• To update/maintain/monitor customer complaint folder and to ensure cases to resolved within the benchmark.
• To carry out necessary administration, filling documents and records for the Regulatory Complaint Unit.
• Ensure that all external communications materials conform to corporate standards.
• To compile weekly, monthly and semi-annual reports for Management.
• To assist in the implementation of Service Development Projects including customer satisfaction surveys, service breakthrough programs, and other projects deemed necessary.
• Any other matter deemed necessary by the Management.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 3 years’ experience in customer service/Contact Centre background.
• Proficient in Customer Service and Customer Complaint handling skills.
• Strong product knowledge skills and analytical skills.
• Independent, result-oriented with well-developed problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good letter writing skills and interpersonal skills.
• In-depth knowledge in customer service operations & prior project management experience will have an added advantage
• Applicants must be willing to work in Bangsar.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

• 工作職責：

• 管理和執行客戶服務櫃檯的日常運作。

• 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。

• 管理日常預約並準備必要的文件，例如總帳、表格等。

• 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。

• 管理層分配的任何其他任務。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

Job Summary:

Join us as a Customer Service Representative and be a key player in delivering exceptional support to our clients. Your role involves addressing customer inquiries and resolving concerns through various channels like phone calls, email, and chat.

Key Responsibilities:

• Communicate and explain basic information to customers.
• Resolve customer concerns with active listening and effective problem-solving.
• Interact with customers via phone, live chat, and email.
• Provide excellent support across all communication channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and collaborate with internal teams.
• Provide feedback for workflow and customer experience improvement.
• Deliver superior services, building lasting customer relationships.
• Translate documents and handle client complaints.
• Support the team and management as needed.

Requirements:

• Native Chinese speaker with strong English communication skills.
• Minimum qualification: Diploma or higher in any field.
• Fresh graduates with strong interpersonal skills are welcome.
• Effective time management and a proactive attitude.
• Ability to multitask and tailor responses to customer needs.
• Strong communication skills and empathy.
• Comfortable with computers and quick to learn new systems.
  
  
  If you're passionate about customer service, apply now to be part of our team!

Perks & Benefits

• Comprehensive Staff benefit (EPF, SOCSO, EIS etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

§  Based in Kuala Terengganu, areas of coverage , Kelantan, Terengganu, Pahang, Johor. Company car will be provided.

§  Searching for new clients / expand existing client base,  who could benefit from your products in a designated region  

§  Identifies current and future customer service requirements by establishing personal rapport with potential, and actual customers and other persons in a position to understand service requirements

§  Persuading clients that a product or service will best satisfy their needs,   

    o  by explaining or demonstrating cost reductions and operations improvements.

    o  by positioning our products as the best solutions for prospective clients

§  Calculating client quotations           

§  Negotiating tenders and contracts terms      

§  Offering after-sales support services           

§  Preparing Sales reports , by collecting, analyzing, and summarizing sales information and engineering and application trends.           

·     Identifying areas to improve customer satisfaction and repeat business

§  Set and achieve sales goals and quotas on a quarterly basis            

§  Followup on payments collection from customers  

§  Manage all on-site installation, repair, maintenance works including planning and undertaking scheduled maintenance

§  responding to breakdowns, diagnosing faults, repairing equipment.

§  supervising engineering and technical staff.

§  Work independently with little supervision & able to manage service/Maintenance  calls that require more time than anticipated without becoming frustrated or rushing through a job

§  playing an active role in helping the organization set up and execute preventive maintenance, predictive maintenance, or any other preferred maintenance program

other supporting jobs funtions               

·     Makes continuous improvement through investigation and recommendations to Manager.  

·     Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed       

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal development opportunities