Total 180 Customer Experience Manager job vacancies in Johor

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

1. Reports to the Marketing Manager/Director.
   Plans, initiates, build and maintain good customer relationships
2. Good command in written and spoken English and ability to respond on customer complaint in timely manner.
3. Participates in exhibition and Semiconductors  trade shows.  
4. Liaise with Technical team to provide feedback and inputs to support annual Quality audit process.
5. Liaise with Finance team on Sales order processing and credit control.
6. Liaise with Factory material planner for weekly shipments and delivery schedules.
7. Coordinate between Factory Engineering team and Customers on product FAI status.

Education Level

• Degree or diploma in Marketing / Mechanical Engineering

Skill & Experience

• Minimum 3 years experience in customer services environment / manufacturing environment
• Experience in manufacturing of Leadframes material for Semiconductor industry preferred.
• Good knowledge in engineering / Semiconductor products
• Knowledge in basic audit requirement for ISO9001:2008 QMS, ISO14001:2004 EMS, ISO/TS16949
• Ability to work independently and possess excellent communication skills, suitable for a multi-racial and multicultural environment.
• 
  Application Process: Interested applicants, please email your updated resume to HR@rokko.com.my. 
  Note: Only shortlisted candidates will be notified. We apologize for any inconvenience.

Perks & Benefits

• Personal leave
• Personal development opportunities

Interested candidates may Apply Online or Email to hr@rokko.com.my or kindly contact Ms Lim at 0 12-782 2770

1. 向行銷經理/總監報告。
   規劃、發起、建立和維護良好的客戶關係
2. 良好的英語書面和口語能力，能夠及時回應客戶投訴。
3. 參加展覽和半導體貿易展覽。
4. 與技術團隊聯絡，提供回饋和意見，以支援年度品質審核流程。
5. 與財務團隊就銷售訂單處理和信用控制事宜進行聯絡。
6. 與工廠物料規劃員聯絡，了解每週出貨和交貨時間表。
7. 就產品 FAI 狀態協調工廠工程團隊和客戶。

教育程度

• 行銷/機械工程學位或文憑

技能和經驗

• 至少 3 年客戶服務環境/製造環境經驗
• 有半導體產業引線框架材料製造經驗者佳。
• 良好的工程/半導體產品知識
• 了解 ISO9001:2008 QMS、ISO14001:2004 EMS、ISO/TS16949 的基本審核要求
• 能夠獨立工作並具有優秀的溝通能力，適合多種族和多元文化的環境。
• 
  申請流程： 有興趣的申請者，請將您更新的履歷寄至HR@rokko.com.my。
  注意：只有入圍候選人才會收到通知。很抱歉造成不便。

津貼和福利

• 事假
• 個人發展機會

有興趣的候選人可以在線申請或發送電子郵件至 hr@rokko.com.my 或致電 0 12-782 2770 聯繫林女士

Title:   HR  & ADMIN  MANAGER

 
 Location : Taman Perindustrian Gemilang, Ulu Tiram, Johor

Salary range  : RM 6,500 – RM 7,000

 
Requirements :

Diploma in any discipline / related field

At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. 
Minimum working experience:

At least 5 year(s) of working experience in the related field is required for this position.
Other Skill or Knowledge required:

Good knowledge of the Malaysian Labour Law and handling of the foreign workers procedures. 
Able to work independently with strong leadership quality and excellent interpersonal skills. 
Computer literate and able to handle computerized payroll system.
Convenient for flexible working hours. 
Advanced verbal and written English level is requested.
 

Responsibility :

• Support the company’s management in regards with the company’s property, public relation, legal, and welfare, secretarial or personal functions.
• Develop, implement and administer the company’s personnel policies to ensure effective recruitment, utilization, motivation and retention of employees and to ensure harmonies industrial and employee relation.
• Responsible for the proper documentation of contract.
• Maintain and review long term manpower and succession plan and recommended changes where necessary. Provide Effective recruitment services and recommend selection candidates.
• Advise top management on appropriate terms and condition of services for employees and make review where necessary.
• Conduct counseling for minor disciplinary problem.
• Update and maintain all employees’ personal files up to managerial level.
• Supervise the maintenance and general housekeeping of office areas, furniture and equipment.
• Plan and implements administration and office procedure and effectively manage the day-to-day administrative function.
• Process promotion / upgrading and transfer.
• Maintain and update all compensation and benefits programmers EPF, Socso, Income Tax.
• Administer the company’s salary administration system.
• Ensure that employee’s sick leave, annual leave and long service leave record are maintained up to date.
• Prepare statistic relating to absenteeism, turnover and recruitment cost as directed.
• May assist superior in organizing training and development programs for employees.
• Updates, tracks and maintain record on services/facilities provided by company e.g. lockers, uniforms, transport, stationery.
• Maintain the company notice board.
• Conduct exit interview for direct and indirect employees.
• Preparing of warning letter, show cause letter and follow up the daily attendance day to day.
• Prepare monthly headcount report.
• Responsible for all job advertisement (internal/external) as well as provide suggestion and recommendation on ways to promotes better advertising.
• Plan and implement performance rating system for the staffs 
• Plan and implement the company’s daily express courier consignment activities. 
• Any reasonable duties assigned from time to time by head of department

Working days:  Monday –  Friday   -(5 days)

Working hours : 8:30 am – 6.00pm

Other Benefit / Allowance :

• Monthly Transport Allowance – RM 300
• Daily Meal Allowance – RM 10
• Annual Medical Allowance – RM 150

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities

Job Responsibilities: 

• Report directly to the Head of Operations in Head Office.
• Collaborate closely with the HQ division for Commercial, Finance, Insurance, Regulatory, QSHE and HR.
• Develop, manage and motivate the staff with aim of driving productivity and efficiency to provide best in class services.
• Develop and nurture relationships with key clients with aim to grow the business
• Collaborate and nurture relationships with vendors and agencies to expand the depth and width of services of the company.
• Ensure adherence to local and international cargo regulations, rules and safety protocols.
• Implement effective tracking and monitoring systems to provide prompt feedback and updates to clients
• Manage and drive profitability of the region.
• Provide monthly management updates to HQ in P&L, business KPI and growth plan. 

Job Requirements: 

• Bachelor’s degree in related field
• Minimum 10 years’ working experience in logistics or related industry
• Excellent communications and interpersonal skills to manage clients, vendors, internal stakeholder and staff
• Able to communicate well in English, Malay and local dialects
• Exceptional verbal, written and visual communication skills
• Excellent leadership skills with steadfast resolve and personal integrity 

- Competitive salary package

Location: Kulai, Permas Jaya, Batu Pahat

(1)   Job descriptions

·       Market and grow SME Plus loans and process cases via EOS.

·       Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and services to meet customers’ needs.

·       Process credit proposals and ad-hoc requests received from customers (existing and new) within SLA’s standard of service; i.e. to ensure Bank’s risk parameters and guidelines are adhered to, and to aware of common shortcomings highlighted by GCRM and Risk Management to maintain high credit standards.

·       Monitor all WLs, SMAs and keep Newly Impaired Loans low; i.e.  to keep abreast of market developments and early warning signals, to take preventive action to avoid SMAs from turning Impaired.

·       Market and sell the Bank's loan products to new and existing customers. This also includes cross-selling of other Bank's products and services.

·       Building closer rapport with existing customers to boost utilization and share of business / wallet

(2)   Requirements

·       Minimum 3 years’ experience in sales and knowledgeable in SME+ Business is added advantages.

·       Strong marketing and business acumen with good interpersonal/relationship skills and able to interact with people at all levels.

·       Results-driven, self-motivated and enthusiastic to build a good sales career

·       High self-confident, energetic, and capable to work under sales pressure

(3)   Salary package   

·       Up to RM10K, salary is negotiable to obtain a win-win situation.

- Employee benefits are truly top-notch. 

Requirements :

• Candidates must have at least a bachelor's degree or equivalent education;
• At least 6 years of experience in human resource management and administrative management in the manufacturing industry, and at least 5 years of equivalent management experience.
• Strong learning ability, proactive work attitude and good personality
• Good communication skills, excellent analytical and problem-solving skills.
• Ability to work independently, meet tight deadlines and work under pressure
• Familiar with relevant labor laws, regulations, and employment policies in Malaysia.
• Proficient in MS Office and recruitment systems
• Familiarity with foreign personnel's employment visa work and being able to speak Chinese will   be an additional advantage

Job Scopes:

• Assist the leadership and be specifically responsible for the management of human resources;
• According to the company's personnel positioning and staffing system, organize job analysis work from time to time, continuously revise and improve job descriptions and responsibilities;
• Responsible for employee recruitment management, meeting the employment needs of various departments and periods;
• Responsible for the company's education and training work, developing annual/monthly training plans based on the training needs of each department, and supervising their implementation; And specifically responsible for the training of frontline production employees, including planning, organizing and implementing, supervising and inspecting;
• Responsible for promoting corporate culture, employee relations, employee performance, employee attendance, salary accounting, and other management work;
• Responsible for the design and compilation, operation and maintenance, inspection and review, continuous improvement or improvement of the workflow in each link of the department;
• Complete other tasks assigned by superiors on time.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Job Requirements:

• Candidate must possess  at  least  a  Diploma, Bachelor's Degree in Accounting  field
• Minimum  5-10  years  working  experience  in  Manufacturing 
  Strong learning ability, proactive work attitude and good personality
• Good communication skills, excellent analytical and problem-solving skills, strong knowledge of practices, standards, laws and regulations
• Ability to work independently, meet tight deadlines and work under pressure
• Proficient in MS Office and ERP systems
• Having background audit and tax experience, being able to speak Chinese will be an added advantage

Job  Scopes:

• Manage of overall accounting tasks including preparation of monthly management accounts and related detailed analysis listings.
• Ensure timely submission of monthly financial report to HQ by 5th of every month.
• Involve in preparing financial forecast, budget and projections to support decision-making.
• Monitoring costing function by collecting cost information, analyze and recommend cost-effective solutions.
• Prepare tax estimate (CP204 & CP204A) and review tax computations
• Establishing and enforcing proper accounting methods, policies and principles.
• Increase the functional efficiency and provide guidance and coaching to junior staff.
• Assist in ERP implementation, assist in year-end financial audit & tax submission.
• Liaise with external stakeholders including auditors, financial institutions, regulatory bodies, company secretary and others for finance related matters.
• Perform other ad hoc tasks assigned by Department Manager/Director

Working days:  Monday –  Friday   -(5 days)

Working hours : 8:00 am – 5.00pm

Other Benefit :

·         Medical Benefit

·         General  Insurance  Benefit

·         12 days Annual Leave / 14 days Public Holiday

·         Transport Allowance

·         13 Months

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

職位：人力資源及行政經理

地點 : Taman Perindustrian Gemilang, 烏魯地南, 柔佛州

薪資範圍：RM 6,500 – RM 7,000

要求 ：

任何學科/相關領域的文憑

至少文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位，任何領域。
最低工作經驗：

該職位需要至少 5 年相關領域的工作經驗。
所需的其他技能或知識：

熟悉馬來西亞勞工法和處理外籍勞工的程序。
能夠獨立工作，具有較強的領導特質和出色的人際溝通能力。
懂計算機並能夠處理電腦化工資系統。
方便彈性工作時間。
要求具有較高的口頭和書面英語程度。

責任 ：

• 在公司財產、公共關係、法律和福利、秘書或個人職能方面支援公司管理。
• 制定、實施和管理公司的人事政策，以確保有效招募、使用、激勵和保留員工，並確保和諧的產業關係和員工關係。
• 負責合約的正確記錄。
• 維護和審查長期人力和繼任計劃，並在必要時提出變更建議。提供有效的招募服務並推薦選拔候選人。
• 就為員工提供適當的服務條款和條件向最高管理層提供建議，並在必要時進行審查。
• 對輕微紀律問題進行輔導。
• 更新和維護直至管理層的所有員工的個人檔案。
• 監督辦公區域、家具和設備的維護和一般內務管理。
• 規劃和實施行政和辦公室程序，有效管理日常行政職能。
• 流程升級/升級和轉移。
• 維護和更新所有薪資和福利規劃者 EPF、Socso、所得稅。
• 負責公司薪酬管理制度的管理。
• 確保員工的病假、年假和長期服務假記錄保持最新。
• 依指示準備有關缺勤、營業額和招募成本的統計資料。
• 可以協助上級為員工組織培訓和發展計劃。
• 更新、追蹤和維護公司提供的服務/設施的記錄，例如儲物櫃、制服、交通、文具。
• 維護公司佈告欄。
• 對直接和間接員工進行離職面談。
• 準備警告信、出示原因信並追蹤日常出勤情況。
• 準備每月的員工人數報告。
• 負責所有招聘廣告（內部/外部），並就如何推廣更好的廣告提供建議和建議。
• 規劃並實施員工績效評估體系
• 規劃並實施公司日常快遞托運活動。
• 部門主管不時指派的任何合理職責

平日：週一-週五-（5天）

工作時間 : 上午 8:30 – 下午 6:00

其他福利/津貼：

• 每月交通津貼 – RM 300
• 每日膳食津貼 – RM 10
• 每年醫療津貼 – RM 150

津貼和福利

• 津貼（旅費、交通費等）
• 個人發展機會

Work Location: Johor Bahru

Industry: Oil and Gas

Job Responsibilities:

1. Build, manage and strengthen relationships between JPDC headquarters, State Government, and stakeholders (i.e., government agencies, local authorities, and investors).
2. Facilitate networking, partnerships and or collaborations between stakeholders.
3. Identify, develop, coordinate, and implement necessary actions required for problem solving.
4. Identify best practices, common standard and successful strategies and develop them into action plans.
5. Good liaison with authority bodies and keep abreast with the latest guidelines.
6. In-charge for PIPC Business Forum Secretariat
7. Responsible to establish and maintain relationship with relevant government agencies to gain cooperation and support as well as facilitate information and intelligence gathering.
8. To closely collaborate with investors and facilitate their investment progress.
9. To assist investors’ licensing/ permits application/ approvals processes.
10. To perform problem solving to issues arising from investment processes and investors’ reported issues
11. To ensure information and queries from investors and stakeholders been updated in BS database.
12. To ensure structure of response and documentation received for all queries received from investors and stakeholders.  

Benefits & Allowance

1. Insurance for staff & dependent
2. Dental & optical RM1,000/yearly reimbustment
3. Parking
4. Phone bill RM200/monthly (reimbustment)
5. Broadband RM100/monthly (reimbustment)
6. Phone device RM1500 every 2yrs (reimbustment)
7. Mileage claim
8. Subsistence- meal allowance (travel)
9. Winter clothing RM2500 every 3yrs
10 Fixed allowance (Car allowance RM1500; Travelling allowance RM500; EPF 16%)

Work location: Johor Bahru

Industry: Oil & Gas

Job Responsibilities:

1. Responsible to monitor and supervise the Business Intelligence division on task and KPI’s deliverables.
2. Identify the industries nature, opportunities, and latest requirements as basis of information that relates to PIPC.
3. Perform analysis and feasibility study on the identified industries, opportunities and latest requirements and prepare recommendations to Head of Investor Management on the next steps and wat forward.
4. The analysis and feasibility study performed shall not be limited to oils and gas downstream only however it has to minimally covered deep analysis on economic climate, investment appetite, business environment and trade policy of targeted companies/ countries for strategy development and planning purposes in achieving IM’s KPI and JPDC objectives.
5. Responsibility to well verse and keep updated in government policies that relate to PIPC nature.
6. The analysis and feasibility study performed also shall include comprehensive perspective from various angle i.e., local, and global economy, global market, etc.
7. The analysis shall be able to provide in-depth, commercial insight relating to the oil and gas industry with an emphasis on analytical interpretation and align with PIPC plan. It also must contribute towards the development of appropriate strategic plans for sector/ subsector to facilitate expansion of industries or investment interests in PIPC.
8. Responsible to provide planning and strategy, maintain and update Investor Management (IM) Intelligence Database.
9. To perform other relevant market study, background check, research, and maintenance of IM Intelligence Database in a timely manner.
10. Oversee department’s databases and to prepare reporting or paperwork that required by Head of Investor Management Department.
11. Responsible for the preparation of all department reporting paperwork for the EXCO and BOD.
12. Prepare workplan for the business analysis approach and strategy based on the agreed recommendation or as and when required by the top management of JPDC.
13. Take lead on special project planning and monitoring that include the strategy of the execution, conduct periodic review, perform work coordination functional perspectives within and outside project teams and documentation management.
14. Establish and maintain high performing team and serve as project advocate within organization.

Benefits & Allowance

1. Insurance for staff & dependent
2. Dental & optical RM1,000/yearly reimbustment
3. Parking
4. Phone bill RM200/monthly (reimbustment)
5. Broadband RM100/monthly (reimbustment)
6. Phone device RM1500 every 2yrs (reimbustment)
7. Mileage claim
8. Subsistence- meal allowance (travel)
9. Winter clothing RM2500 every 3yrs
10. Fixed allowance (Car allowance RM1500; Travelling allowance RM500 ; EPF 16%)
 

Job Requirements:

• Have a college degree or above, proficient in computer operations;
• Have more than 3 years of relevant work experience in large and medium-sized production-oriented enterprises, including more than 2 years of managerial experience in the same position;
• Understand enterprise administrative affairs management and management systems such as ISO9001, IATF16949;
• Have strong organizational skills, good communication skills, and be proactive;
• Have a driving  license, and proficiency in Mandarin would be an additional advantage.
   

Job  Scopes:

• Be fully responsible for the daily administrative management of canteens, transports, dormitories, office buildings, vehicles, etc., and report to the Director of Human Resources and Administration
• Responsible for the management of the canteen
• Responsible for the management of employee dormitories
• Responsible for the management of the company's network, broadband, mobile phones, television, etc.
• Responsible for the purchase, distribution and daily management of administrative supplies, spare medicines, etc
• Responsible for the supervision and management of administrative maintenance work
• Responsible for the management of public facilities and equipment and 5S in the jurisdiction area
• Responsible for employees' cultural, sports and entertainment activities
• Other tasks assigned by the superior leaders of the company

Benefit:

• 5 working days per week
• Medical Benefit
• General Insurance Benefit
• 12 days Annual Leave, 14 days Public Holiday
• 13 Months
• Transport Allowance
• Working Meal Allowance

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Job Requirements:

• Professional: Management, Human Resources, Secretarial: 
• 6 years or more of working experience in manufacturing enterprises, with experience in similar positions preferred: 
• Understanding of Malaysian policies and regulations, familiarity with labor laws and regulations: 
• Proficiency in Chinese will be an additional advantage.

Job  Scopes:

• Plan the General Managers schedule or itinerary to ensure smooth management of daily affairs and the most efficient use of time;
• Handle issues assigned by the General Manager in a professional and objective manner;
• Convey the opinions, notices, decisions, information, etc., of the General Manager;
• Follow up on the progress of work by relevant personnel in various departments to ensure effective resolution of issues;
• Assist in the reception work for guests of the General Manager;
• Complete other tasks assigned by the General Manager on time

Benefit:

• 5 Working days per week
• Medical Benefit
• General Insurance Benefit
• 12 Days Annual Leave , 14 days Public Holiday
• 13 Months 
• Transport Allowance
• Working Meal Allowance

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

要求 ：

• 候選人必須至少擁有學士學位或同等學歷；
• 至少6年製造業人力資源管理和行政管理經驗，以及至少5年同等管理經驗。
• 學習能力強，工作態度積極主動，個性良好
• 良好的溝通能力，優秀的分析和解決問題的能力。
• 能夠獨立工作，在緊迫的期限內完成工作並在壓力下工作
• 熟悉馬來西亞相關勞動法律、法規和就業政策。
• 精通MS Office和招募系統
• 熟悉外籍人員就業簽證工作並會說中文將是額外優勢

工作範圍：

• 協助領導，具體負責人力資源管理工作；
• 根據公司人員定位和用人制度，不定期組織職位分析工作，不斷修訂完善崗位說明書和職責；
• 負責員工招募管理，滿足各部門、各期間的用工需求；
• 負責公司的教育培訓工作，根據各部門的培訓需求制定年度/月度培訓計劃，並監督其實施；並具體負責第一線生產員工的培訓，包括規劃、組織執行、監督檢查；
• 負責企業文化推廣、員工關係、員工績效、員工考勤、薪資會計等管理工作；
• 負責部門各環節工作流程的設計與編寫、運作與維護、檢查與評審、持續改善或完善；
• 按時完成上級交辦的其他任務。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

地點: 古來, Permas Jaya, 峇株巴轄

(一)職位描述

· 透過 EOS 行銷和發展 SME Plus 貸款並處理案件。

· 處理客戶對 SLA 內信用相關事宜的請求和申訴，並提供基本建議和服務以滿足客戶的需求。

· 在 SLA 的服務標準範圍內處理從客戶（現有的和新的）收到的信貸建議和臨時請求；即確保遵守銀行的風險參數和指導方針，並了解 GCRM 和風險管理所強調的共同缺點，以維持高信用標準。

· 監控所有 WL、SMA 並維持新減損貸款處於較低水準；即隨時了解市場動態及預警訊號，採取預防措施，避免SMA 受損。

· 向新舊客戶行銷和銷售銀行的貸款產品。這也包括其他銀行產品和服務的交叉銷售。

· 與現有客戶建立更緊密的關係，以提高業務/錢包的利用率和份額

（二）要求

· 至少 3 年銷售經驗以及對中小企業+業務的了解是額外的優勢。

· 較強的行銷與商業頭腦，具有良好的人際關係/關係技巧，能夠與各個層級的人互動。

· 以結果為導向，自我激勵，熱衷於建立良好的銷售生涯

· 自信強，精力充沛，能承受銷售壓力

（三）薪資待遇

· 薪資高達RM10K，薪資可面議，以獲得雙贏。

- 員工福利確實是一流的。