Total 251 Manager level Customer Service job vacancies in Singapore

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• Lead the design of initiatives to establish a culture of collaboration within

the Centre

• Review Centre’s manpower plans

• Establish strategies to engender a culture of mentoring, coaching and

capability development within the Centre

• Drive capability development and coaching initiatives within the Centre

• Lead the development of improvements on systems, processes and

operations

• Review the coherence of Centre’s initiatives, systems and processes

• Develop preventive and pre-emptive strategies for challenges faced by

team leaders within the Centre

• Manage the budget for day-to-day operations in the Centre

• Lead Centre to develop Centre strategic priorities, culture and

governance

• Establish plans and structures to engender a culture of continuous

learning within the Centre

• Drive buy-in on vision, mission and values within the Centre

• Drive initiative and enterprise within the Centre

• Drive the design of quality teaching and learning approaches beyond the

Centre level

• Drive the enhancement of learning needs assessment processes and

structures

• Align children engagement strategies in accordance with Centre policies

• Drive the development of quality classroom management strategies in

accordance with leading practices beyond the Centre level

• Evaluate improvements made to enhance quality of learning environment

• Advocate the importance of appropriate health, safety, nutritional and

hygiene standards and procedures beyond the Centre level

• Lead the development of new teaching and learning methods, tools and

assistive technologies based on emerging trends in the sector

• Inculcate a culture of collaboration within the Centre

• Lead the strategic design of partnerships and collaborations with families

and community stakeholders within the Centre

• Model professionalism when collaborating with families and community

stakeholders within the Centre

• Represent the Centre to build business relationships

• Design Centre initiatives, families and community programmes and

Initiatives

• Establish plans and structures to engender a culture of mentoring within

the Cluster

• Drive professional development, training, workshops, educational

initiatives and service quality improvement of professionals

• Drive buy-in on vision, mission and values within the Centre

Jobscope:

1. Sales of beauty products
2. Multi-channel marketing
3. Business development

Requirements:

1. More than 5 years of beauty salon experience

2. More than 5 years beauty retail sales experience

3. Proficient in Chinese and English

4. Working hours:

- 11am to 9pm (Weekdays)

- 11am to 8pm (Saturday)

- 11am to 7pm (Sunday)

- 4 off days per month

5. Cheerful and motivated

Email irene

Location: Chinatown

Job Descriptions:

• Responsible for design, development and execution of go-to-market (GTM) marketing plans for specific industry verticals (e.g., Public Sector, Financial Services, Manufacturing, Communications, Media and Entertainment) or customer segments.
• Key activities include assessment of customer insights and identification of target segments for company products, services or solutions offerings through close partnership with the sales force, relevant partners and customers.
• Identify and assist in the establishment of third-party relationships designed to provide offerings throughout products, services and solutions lifecycle to a specific segment or industry.
• Maintain industry or customer segment relationships and serve as internal customer segment or industry expert.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• May provide mentoring and guidance to lower level employees. Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.

Job Requirements:

• 7 years years marketing experience.
• Industry, sales and/or channel experience

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Well Established Equipment Manufacturing Company (Assembly Equipment & Advanced Packaging)

• Working hour: 9am – 6pm (Mon – Fri)

• Company located at Woodlands

• Variable Bonus + Excellent Welfare & Benefits

Job Scope

• Existing/potential customers engagement and sales channel management to ensure delivery of revenue target.
• Ability to independently present company equipment solutions and advantages to customers at all levels.
• Manage equipment demo/benchmarking to drive successful outcome.
• Liaison with internal teams and customers on technical matters, and respond to complaints.
• Coordinate internal effort to provides time to solutions to resolve customers’ issues for assigned projects.
• Manage internal teams and processes to ensure on time delivery of equipment and upgrades.

Requirement

• Degree in Electrical / Electronics / Mechanical / Mechatronics Engineering or related disciplines
• 3 - 5 years of relevant experiences in Semiconductor Assembly Equipment industry
• Possess Project Management experience will be advantageous

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Engage and collaborate with active ageing programme partners and internal AIC divisions to support frailty management for robust and frail seniors (emphasis: prevent/manage frailty) in alignment with National Frailty Strategy Policy guidance and other national directives.
• Research, plan and implement evidence- and interest-informed initiatives at the Active Ageing Centres (AACs) for robust and frail seniors in collaboration with partners and the Community Care sector
• Review activity impact to explore further enhancements to better meet activity needs at the AACs for both robust and frail seniors
• Analyse information, data and ground insights to identify trends, needs and gaps and formulate strategies to support activity provision at the AACs
• Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities for both robust and frail seniors
• Develop strategies and plans, in collaboration with internal and external stakeholders, on differentiated engagement approaches to better reach out to seniors, especially under-represented segments, to encourage activity awareness and participation at the AACs
• Review enablers to support activity development and delivery with key active ageing programme partners (e.g. capability building of staff, volunteers, partner agencies)
• Project manage and evaluate the outcomes and effectiveness of the initiatives
• Engage and manage internal and external stakeholders to gain buy-in and partnerships

Job Requirements

• Degree in any discipline with at least 5 years of relevant experience
• Strong collaborative and partnership building skills
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player, who is able to mentor and guide more junior colleagues

• Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
• Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
• Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
• Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
• Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
• Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
• Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
• Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required

Requirements

• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
• Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
• Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement

• Develop and review strategic plans, proposals and policies to enhance the Silver Generation Division (SGD)'s capabilities to support our seniors in the community
• Engaging stakeholders and partners from Ministries, Agencies, Corporate organizations, VWOs and grassroots to explore opportunities for collaboration and co-develop initiatives and programmes to benefit our seniors
• Develop the division's annual work plans and Key Performance Indicators (KPIs)
• Plan for resources such as budget and manpower to support the capability building, projects and operations
• Perform data analytic on outreach data and generate insights, dashboard, management reports for management and key stakeholders
• Prepare proposals/presentations and communicate to senior management and stakeholders
• Support the development of communication plans in alignment to the strategic directions
• Coordinate and monitor the operationalisation of workplans and projects, and compilation of SGD's KPIs and submissions from sub-units
• Drive innovative efforts and continuous improvements for the division

Requirements

• Degree in any discipline
• Possess project management, planning, coordination and facilitation skills
• Good in writing, presentations, data and numbers
• Curious, agile and willing to push the boundaries
• Enjoy working with ambiguity and multiple perspectives, good critical thinking and decision making skills
• Ability to work in a fast-paced, dynamic work environment, and willingness to learn and do new things

As the Centre Manager, you will be responsible for managing and supervising a team of care staff to ensure the smooth operation of the senior care centre. You will also be required to organise activities and ensure the centre provides safe care by analysing incidents and implementing solutions to ensure the safety of our clients.

Responsibilities:

• Ensure clients’ (Daycare and Rehab) welfare and safety are well taken care of in the centre.
• Develop, implement, and evaluate innovative and therapeutic activities in line with the GRACE model or care for all daycare clients.
• Engage internal and external stakeholders in conducting meaningful activities to engage clients.
• Organise and conduct MDM to ensure holistic care of clients.
• Promote inclusive care for clients by inviting community residents into the centre.
• Conduct Risk Management Assessments to ensure centres provide safe care by analysing incidents and implementing solutions to reduce incidents.
• Partner with internal stakeholders to achieve organisational goals.
• Provide overall operational leadership and supervision for staff in centres.
• Ensure business sustainability via prudent management of resources, and achieve 95% utilisation rate at a steady state (2 years) for Daycare and Rehab.
• Provide quality service in line with MOH SOPs and service requirements.
• Ensure the centre is ready for clinical, service and financial audits.
• Ensure centre facilities, equipment, and assets are in good working condition, and that all scheduled servicing is carried out promptly.
• Ensure the accuracy of monthly subvention reports.
• Collate data and submit reports when the need arises.
• Increase publicity by engaging community partners within the centre’s catchment area.
• Manage Transport fleet and ensure operational efficiency.
• Ensure staff attend compulsory training (core program, mental health training, first aid, ETC)
• Promote a learning culture by supporting staff in upgrading their skills and knowledge through attending in-house or external courses.
• Identify areas for improvement, along with making recommendations and implementing solutions for the betterment of the care centre.
• Any other projects that are assigned by the manager.

Job Requirements:

• Degree or Diploma in relevant disciplines.
• Prior experience in caregiving duties in Hospitals, Nursing Homes or individual parents would be advantageous.
• Willingness and patience in serving elders.
• Bilingualism (Mandarin) is required due to the work environment.
• Team player with strong communications, interpersonal and organisational abilities.
• Capable of working independently and under time constraints.
• Proficient in the use of Microsoft Office Applications.
• Singaporeans and local PRs Preferred.

Our Client is a leader in the Environmental Service industry in Singapore. Due to their current expansion plan, they are looking for a HR Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Engage with department managers to align job descriptions with organizational goals.
• Establish and manage recruitment policies, processes, and channels.
• Lead talent acquisition, including sourcing, interviews, and selection.
• Develop and enhance onboarding programs for new hires.
• Manage performance, compensation, and benefits.
• Ensure compliance with regulatory requirements.
• Oversee payroll operations and reporting.
• Develop and implement performance management policies.
• Facilitate annual performance reviews and promotions.
• Develop and review learning and development policies.
• Monitor training budget and program effectiveness.
• Facilitate career development pathways.
• Organize staff communication and engagement initiatives.
• Measure staff engagement and identify areas for improvement.
• Manage HR technology adoption and reporting.
• Lead HR projects, such as competency development and digitalization.
• Oversee general office administration.
• Any Ad-hoc duty as given

Requirements

• Min Degree in HR or Relevant Discipline
• Min 3 year HR Generalist related experience and strong in recruitment
• Good Knowledge in employment/manpower regulations
• Good understanding in government schemes and industry/HR practices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

LCentral English is a premium English enrichment brand and we are seeking dynamic individuals to fill the position of Centre Manager. Centre Managers are key to business development and daily operations.

Responsibilities include:

• Overseeing the administration of the centre (roster, scheduling, payments, etc.)

• Managing student enrolments (enquiries, assessments, registration, etc.)

• Managing a team of administrators and teachers

• Scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)

• Record keeping (data, finances, etc.)

• Establishing excellent rapport with parents, children and teachers

• Responsible for maintaining the professional appearance of the centre and staff

• Responsible for maintaining brand standards (image and presentation, safety and hygiene)

• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum N / O level

• Training will be provided

• Proficient in standard English

• Good administration skills

• Good organisation skills

• Customer-oriented

• Bilingualism is an advantage

• Salary range $2800-$3500

• 5-day work week ( weekends included )

• Able to start work immediately

• Working location: East, North East, Central

Important: Please email your resume and relevant certificate directly to jessica.tampines@lcentral.net

Only short-listed candidates will be contacted.

[CANDIDATES WHO REQUIRE WORK PASSES NEED NOT APPLY]

• Responsible for design, development and execution of go-to-market (GTM) marketing plans for specific industry verticals (e.g., Public Sector, Financial Services, Manufacturing, Communications, Media and Entertainment) or customer segments (e.g., enterprise, SMB, consumer, U.S. Hispanic and other multicultural markets).
• Key activities include assessment of customer insights and identification of target segments for company products, services or solutions offerings through close partnership with the sales force, relevant partners and customers.
• Identify and assist in the establishment of third-party relationships designed to provide offerings throughout products, services and solutions lifecycle to a specific segment or industry.
• Maintain industry or customer segment relationships and serve as internal customer segment or industry expert.
• Expert: Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
• Frequently contributes to the development of new ideas and methods.
• Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• May provide mentoring and guidance to lower level employees. Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.

Requirements:

• Bachelor's Degree in Marketing or related fields; MBA preferred.
• 7 years of Marketing experience, industry, sales/channel experience.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Highlights

• Career Progression
• Medical, TCM Benefits
• Training and Development

Job Summary

• As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

• In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772.

Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

· Conduct market research and identifies needs, desires and sources

· Develop strategies and plans to generate sale orders proactively

· Develop new major accounts

· Initiate and implement new service policy

· Evaluate performance of new products

· Establish close relationship and rapport with decision makers and key buying influences in the assigned accounts

· Evaluate customer satisfaction management

· Attend to incoming enquiries and preparation of quotation

· Monitor projects and quotation and coordinate with management in pursuing projects

· Evaluates and determines customers’ quality requirements

· Formulates plan, marketing strategies and develop new markets for existing and new products

· Initiates and coordinates all marketing activities in order to achieve marketing objectives

· Forecast sales and develop plan to achieve the budgeted revenue target

· Ensure that contract review procedure is properly initiated and followed

· Review and verify internal and external corrective actions in consultation with the General Manager

· Identifies the responsibilities and authorities of staff reporting to him/her and their training needs

· Review and approve sales contract agreement and/or quotations

· Achieve overall objectives pertaining to sale budgets and targeted accounts

· Leading a team of customer service engineer in performing their roles effectively

· Attend to any escalation issues

· Conduct technical training

· Any other duties and responsibilities assigned by the Company from time to time