Total 5 job vacancies by 1774 Airbus Asia Training Centre Pte. Ltd.

Job Description:

Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Front Desk operations: 

• Provide welcome and check out on the first and last day of training of the pilots

• First line assistance and support to any customers / visitors entering the premises

• Facilitate effectively pilots’ requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)

• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc

• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects

• Maintain high standards of Customer Experience at any point of time

• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

Boutique operations:

• Perform opening and closing of the Airbus Asia Training Centre Boutique shop

• Provide assistance for products sales while delivering high range experience to customers

• Support regular stock inventory and orders management following processes in place.

• Organize promotional events to increase boutique sales

• Take initiative on renew boutique products and mode of sales

• Work with marketing department for new boutique campaign

Communications and events:

• Support company events in coordination with Airbus communications and marketing teams.

• Support organisation and execution of special visits (government, VIP, etc)

• Organise and execute any relevant internal and external events.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Fixed term

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Experience Level:

Entry Level

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description:

Airbus Asia Training Centre (AATC) is looking to hire an administration professional for our Business Operations Department, on a 6-month contract. Responsibilities include overseeing the day-to-day operations in security, procurement and other support functions in ensuring the seamless execution and completion of processes within the department.

Responsibilities

• Administration:

  • Monthly invoice process from suppliers such as telcos, rental of printers, security services

  • Quarterly billing to Satair on security services rendered

  • Yearly IM SLA and any chargeback or project cost by Airbus Helicopters Southeast Asia

  • Ad hoc billing to Airbus Helicopter on maintenance services rendered

  • Forecasting quarterly expenses of IT and security and revenue of ATR Training Centre

  • Communication with Starhub telco for new mobile requirements, mobile distribution to staff and data roaming application as authorized personnel

  • Update and conduct Induction programme to new joiner on Business Operations department. Main objective to ensure new joiners are aware of the assembly point and evacuation routes. 

  • Assist Training Operations team in ordering training materials for operations. 

• Security:

  • Ensuring day to day security operations run smoothly. (E.g. Ensuring sufficient security officers on site, patrolling completed, familiarisation with AATC emergency response plan, all new and reactivation of badge recoded accordingly.)

  • Check customer registration records for any discrepancy or any customers from the sanction country list. 

  • Update and ensures the security procedure manual is up to date

  • Able to operate all security management systems such as Sipass, Siemens CCTV system, iDesign, visitor registration management.

  • Incident management such as incident investigation include CCTV footage extraction, access records extraction.

  • Ordering of badge necessities such as cards, lanyards and card holders

  • Assisting with Satair security services such as any badge enquiries or access investigation required, new badge request, and CCTV footage extraction.

  • Any adhoc duties or projects required

• Shared Services IT support:

  • Work closely with IM Business Relationship Manager to ensure any IT related issues in AATC are being solved promptly and service rendered. 

  • Open communication with different IT teams to ensure any issues occur to follow up closely. Different teams such as the network team, Tech Bar team etc.

  • Administrative processes for invoice from suppliers such as SoftwareONE Deutschland Gmbh, NTC Integration and adhoc

  • Observe and look out for any IT related issues on site or improvement needed. 

  • Support AATC staff in any IT related issue. Issues unable to solve, encouraged to raise ServiceNow ticket or proceed to Tech Bar for assistance. 

• Procurement:

  • To process all Purchase Request from Business Operations staff to Purchase Order

  • Ensure all supporting documents uploaded, PR raised are tally and justified. Any cost differences are to clarify with the requestor. Encourage staff to negotiate with suppliers on price differences.

  • To process New Vendor Requests (KYS). Ensure all documents provided are sufficient before applying to the SMDA team. Once approved, the vendor requests to forward to the finance team for the SAP creation process. 

  • Aging report from finance, to follow up with customers on payment. 

• Duty Manager:

  • To process Duty Manager monthly allowances

  • Ensure all DM processes and information required are provided for their duty. 

  • Conduct quarterly or semi annual meeting to discuss on past experience, process and feedbacks from both DM and staff

  • Open communication between DM and staff to understand both needs and challenges

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Fixed term

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Experience Level:

Entry Level

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description:

Job Objectives

As Flight Training Operations Specialist - Training Support & Delivery, you will be responsible for providing day-to-day operational and administrative support to the flight crew training courses conducted by AATC whilst ensuring the highest quality of flight training and satisfaction is delivered to Airbus customers.

Primary Responsibilities

• Act as the primary focal point for internal/external customers and their trainees from start to end of their training in AATC.
• Check and ensure trainees fulfil all necessary flight experience and prerequisites during the registration process. 
• Check and ensure all regulatory approvals are attained before training commencement. 
• Prepare grade sheets, course materials and other relevant training paperwork for Training department.
• Perform trainee registration using Company tools and in accordance with Company procedures.
• Conduct welcome briefings for trainees on the first day of their training.
• Monitor completion status of trainees attending remote learning courses.
• Provide regular updates to customers’ training department on trainees’ progress when courses are ongoing.
• Liaise with Training department and instructors on the completion of training records when courses are ongoing and/or completed.
• Collaborate with other internal departments (Planning, Training, Maintenance, Quality, Customer Experience and Commercial Sales) on operational matters during training execution.
• Manage any training disruptions or unscheduled changes to training course programmes with internal departments and customers.
• Prepare course certificates, licensing paperwork and organise training records for customers in accordance with Company procedures upon customers’ completion of training.
• Manage test notifications, process and submit flight crew licensing paperwork to Civil Aviation Authorities on behalf of Training department and/or customers.
• Perform archiving of trainee folders in accordance with Company procedures.

Secondary Responsibilities

• Participate and contribute to Training Operations improvement projects under guidance of Training Operations Director
• Collaborate with other departments to deliver exceptional customer experience, such as birthday celebrations for trainees and welcome ceremonies for new airline customers.
• Assist in any ad-hoc operational duties assigned by the Training Operations Director

Requirements

• Strong organisational skills with attention to detail
• Strong interpersonal and communication skills
• Adaptable team player and able to work in a fast-paced environment
• Ability to work in a multicultural / multinational setting
• Min. Diploma in aviation/aerospace/aeronautical fields with 2-3 year working experience
• Proficient in Microsoft Office / Google Workspace
• Understanding of CAAS and/or EASA flight crew licensing regulations will be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Permanent

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Experience Level:

Entry Level

Job Family:

Sales, Marketing & Commercial Contracts <JF-MC-VE>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description:

Job Objectives

● Serves as business partner in executing HR processes in accordance with HR policy to support
business objectives.
● Advise and coach the management & employees on general business and HR topics.
● Serves as the primary interface for HR in the business.

Primary Responsibilities

● HR Proximity
o Define HR action plans based on business requirements; coaching managers to enable them to take actions in creating and maintaining a successful, engaging environment within their perimeter; ensuring HR proximity to the employees by taking appropriate measures
o Work closely with Centre of Excellence (CoE) to ensure seamless execution of HR initiatives to the business and employees

● HR policies
o Implementation of HR policies, services and programs for the respective business;
● Change Management
o Facilitating the change with any appropriate measure(s) and control the sustainability of change processes
● Resource Management
o Qualitative and quantitative resource management in cooperation with the business in order to ensure the right level of recruitment and mobility (Resource Review, Competences Management, headcount planning, succession planning, staffing etc.);
o Ensuring that the learning, training/development actions are implemented on time, cost and quality including training budget management.
● Talent Development

o Identification and selection of talents and following their development;
o Advising and supporting managers and employees on career development (support individual development plan(s), promotions)
● Performance Management
o Drive the HR annual cycle (People Tempo) i.e. annual interview, salary review etc. within the partner business sector
o Coach the managers and employees on effective performance management
● Ethics & Compliance
o Ensure Airbus’s Ethics and Compliance approach and the respective rules and behaviors are respected and followed by employees
● Project Management
o Leading and/or supporting projects/sub projects

General

● Airbus core values set to guide our ways of working, leadership practices and employee development
● Adhere to Airbus Ethics & Compliance policies
● Contribute to a positive, inspiring and non-bureaucratic work environment

● Supports welfare initiatives within Airbus Asia Training Centre and Airbus

Personal & Interpersonal Skills

● Possess excellent interpersonal skills, strong business acumen and agility to influence key stakeholders.
● Have an engaging personality capable of represent HR to Business Leaders with a consultative approach
● Excellent analytical, problem solving, writing and communication skills.
● Able to work independently and as part of a team in a fast paced environment

Professional Skills

● Degree in Business or HRM with at least 3 years HR experience in multinational environment
● Working knowledge of multiple human resource disciplines, including compensation practices, employee relations, diversity, performance management, training & development and employment laws
● Ability to consult and coach employees and managers in HR policies, processes and tools as well as in all people related matters.
● Support human aspects of change. Build a trustful network with the internal customers.
● Ability to build and develop effective cross-functional team work.
● Understand, drive, promote and monitor the implementation of HR policies and related processes in line with the Airbus HR strategy
● Serve the business needs while meeting HR standards, time, cost and quality requirements as well as ensuring consistent application across area of responsibility
● Promote and apply new information technology tools to HR work & share best practices within HR.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

HR Business Partnership <JF-HR-BP>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description:

The jobholder will be tasked to drive the overall AATC Marketing plan, support Business Development initiatives & Sales Campaigns and seek to increase potential revenue and profit streams. This shall be accomplished through a mature awareness of the market, leading initiatives in identifying & developing new business opportunities as well as enhancing competitiveness. The candidate will complement and work closely with the Business Development and Sales teams for optimum effect.

Primary Responsibilities: Marketing

Strategic Marketing

• Working in a team to develop short to long term addressable and capture flight training markets for each targeted customer segment in close collaboration with relevant stakeholders.
• Map out current and future (short to long term) training needs in the region for each customer
• Map out current and future (short to long term) potential competitors
• Identify customer changing behaviours and challenges faced
• Develop Go to Market strategy and customer priorities
• Review win and loss deals and develop appropriate action plans
• Analyse customer feedback and drumbeat relevant actions to improve customer satisfactions and loyalty

Brand marketing

• Develop AATC branding strategy to improve its brand equity, recognition and reputation
• Manage social media platforms (LinkedIn and website) through a timely development and broadcast of relevant contents
• Create and product timely marketing media (digital and physical)
• Promote AATC products and services through periodic organisation, sponsorship and participation in relevant Simulation and Training related industry events.

Flight Experience

• To lead in Flight Experience initiatives
• Develop standard product for general public, schools, institution & airlines marketing
• Identify short to long term addressable and capture flight experience markets for each targeted customer segment in close collaboration with relevant stakeholders
• Review win and loss deals and develop appropriate action plans

Communications and events

• Contribute to achieve optimum synergies in the execution of marketing strategy
• Support company events in coordination with Airbus communications and marketing teams.
• Support organisation and execution of special visits (government, VIP, etc)
• Organise and execute any relevant internal and external events.

Secondary Responsibilities:

Business Development

• Establish and maintain permanent awareness of regional and global training markets. Provide a periodic market assessment to the management covering the assigned region.
• Actively promote synergies between Airbus and Airbus Asia Training Centre through close collaborations
• Prepare and secure AATC’s long term sustainable business through identifying new business opportunities. Activities include leading in ideation, business analysis, planning, budgeting, business plan; business case to execution and industrialization activities in close coordination with relevant stakeholders.

Scope may include the following:

• New training devices and/or building expansion investments
• Decommissioning or upgrading existing training devices
• Establishment of service level agreements and contracts with partners and service providers
• Identification of new customer segments (e.g. regulators, individuals, academies, flight schools, hotels, etc.) and respective needs
• New initiatives to promote existing and evolving business activities
• Preparation and submission of business dossier to AATC management for
  consideration
• Identify opportunity to streamline existing process and improve efficiencies
• Maintain a repository of relevant market and business intelligence data
• Conform to relevant Airbus Governance standards (e.g. Export Control, Data Security)

Training Sales

• Support and participate on customer visit
• Support on Sales proposal & customer meeting coordination
• Support customer relationship and intelligence data system
• Support sales backend function such as providing administration (monthly report etc), quotation, invoices and procurement work
• Support for effective contract management to ensure the commercial proposal, contract issuance and subsequent Purchase Order receipt and invoice issuance are conducted in a timely manner
• Support Sales on Contract drafting and amendments

Requirements

• Previous experience in customer environment in Asia Pacific area
  and display an attitude that is key to success
• Possess Tertiary qualification in Sales / Marketing / Business Development related subjects
• Exhibit interest for aviation and airline industry
• Analytical, independent, team oriented
• Strong interpersonal skills with all levels of stakeholders. Confident
  to build rapport with both customers and inter department staff.
• Highly self-motivated and driven. Ability to deliver work under stress
  and tight time frames

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Sales, Marketing & Commercial Contracts <JF-MC-VE>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.