Job Title
Solutions Architect ASEAN HPM, EC & AMD
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better.
We have a unique opportunity for a Solutions Architect to join our HPM AMD and EC business. As a Solutions Architect, you will play an integral role in increasing our market share by being the technical expert to our sales, marketing and project management team across APAC. You will be responsible for earning the trust of the customer by providing them consultation around the products and services that will allow them to be successful at delivering exceptional patient care. With the focus on differentiating our solutions technically from our competition and helping to drive technical standardisation, which is delivered, via strategic design & deployment of our technical solutions and by the positioning of our software maintenance agreements.
Furthermore, you will play a strategic role in building and maintaining strong customer relationships with both internal and external customers and influence customer decision journey with your deep understanding of customers key value drivers, customer-specific clinical and technical needs, and Philips internal sales process. As a result, you will be accountable for designing customer specific solution offering and recommendations and follow through in the continuum of services including installation, implementation, consulting/workflow and education services along with post-implementation maintenance and support.
You are responsible for
- Being the technical advocate for the customer-escalated situations and participate in Lifecycle Management process to ensure successful customer outcomes, confirm solution is ready for clinical use, and provide support at go-live.
- Play a crucial role in ongoing customer experience by assessing and tracking customer clinical outcomes, satisfaction, report customer issues to appropriate channels and partner closely with the wider HPM AMD and EC team to deliver ongoing customer engagement.
- Develop a strong knowledge of markets, competitors, and industry trends for products and participate as an active member of the team, sharing your experience and knowledge with the others
To succeed in this role, you should have the following skills and experience
- Bachelor's or Masters degree or equivalent ideally in physical or biological science, mathematics, engineering, computer science, or information systems
- Experience in medical technology capital equipment sales, healthcare professional services sales or network infrastructure sales engineering experience
- Strong network knowledge (certifications such as CCNA, CCNP, CCIE or CWNA or other specialised certifications such as security CISSP, CCSP, required)
- Knowledge of server and desktop virtualisation (Virtual Machine Certifications VCP, required)
- Must possess a working/operational knowledge of medical informatics such as HL7 and ADT interfacing, DICOM, clinical/hospital information systems interfacing
- Demonstrated team leadership or willingness/ability to manage advanced projects
- Exposure or experience in commercial contracting processes
- Requires a broad understanding of multiple technology solution areas in healthcare with specialised knowledge in those areas where HPM AMD and EC products are utilised in customer environments.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
- We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
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