Total 115 Manager level Customer Service job vacancies in D09 Cairnhill, Orchard, River Valley

Job Highlights

• Competitive remuneration package & good employee benefits
• Career development opportunities
• Immediate vacancy & full-time permanent job role

JOB DESCRIPTIONS:

· 5 day work week

· Staff discount, voucher and monthly redeemable treatment

· AWS

· Salary up to $4,000

JOB RESPONSIBILITIES:

• Improving customer service procedures, policies and standards
• To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer)
• Coaching of soft skill to the team related to customer service
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry.
• Any Ad-hoc task assigned

REQUIREMENTS:

• Must be able to work on retail hours
• Must have Leadership ability
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in Mandarin and English to communicate with Chinese speaking customers
• Basic knowledge on digital marketing will be an advantage
• Minimum 2 years of supervisory experience
• Prior experience as cabin crew will be an added advantage

Be a part of something BIG!

Support the Operations team to optimize the capability of the Singtel Managed Cloud (Private & Public) platforms to deliver a cost effective and sustained level of availability to meet Corporate customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics, especially in managing vendors to deliver the expected service to Singtel customers.

In addition, to support technical implementation & operational support for both On-Prem VMware Infra & Public Cloud (eg. AWS & AZURE) infrastructure & services defined by the respective customers by Service Levels.

Make an Impact by:

Management Support:

1. To assist the Operations Director / Operations Team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
2. To assist the Operations Director / Operations Team in establishing IT standards, processes and guidelines that are in line with industry standards and best practices
3. To manage reporting of operational statistics based on respective competencies and cloud resources on a monthly basis.
4. To plan and execute the annual workplan for the effective management of the Singtel Managed Cloud platforms to achieve the agreed Service Level Agreement (SLA)
5. To manage the Opex/Capex of the cloud assets within the Singtel Managed Cloud platforms.
6. To lead, promote and introduce automation initiatives as part of continuous efficiency/productivity improvement of the various Singtel Managed Cloud platform.
7. To lead, manage the customer cloud end-to-end onboarding & BAU operations as part of a cloud project delivery coordinator / Ops manager.
8. To lead, manage and support the team on audits, compliance based on international (ISO) and local standards.

Technical Support:

1. Provisioning and de-provisioning Public Cloud Services (AWS / Azure) & Private Cloud (VMware-vCloud Director, vCenter, NSX-T, vSAN)
2. Deploying, managing, and operating Public/Private Cloud environments
3. Identifying appropriate use of Public/Private Cloud operational best practices
4. Estimating Public Cloud costs and identifying operational cost control mechanisms
5. Maintain technical documentation (ensure up to date info)
6. Proactively create (where appropriate) automation, to streamline provisioning and de-provisioning processes
7. Support data/service migration projects
8. Manage Public/Private Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
9. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
10. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
11. Ensure service level meets the requirement. Propose and implement action plan when required.
12. Review standard operations procedures to ensure relevancy.
13. Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
14. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
15. Provide systems related technical advice to customers or project teams for manageable issues.
16. Implement processes based on security standards or best practices to avoid security breaches and reduce system vulnerability. Support security audits and implement the necessary corrective/preventive actions.
17. To provide 24x7 Support @L2 to L2.5 tier

Skills for Success:

• Diploma in Computer Information Systems or related field
• VMWare VCP Certification or Training will be a plus.
• Certification in Azure System Administration
• ITIL v3 Foundation Certification - Mandatory
• Certification in AWS System Administration
• Minimum 4 years working experience relevant to functional area, especially in supporting (AND/OR)
• Private Cloud Infra / Virtualization using VMware technology, especially in vCloudDirector, vCenter, vSphere, vSAN & NSX-T administrations
• Public Cloud Infra (AWS & AZURE) Administration
• Experience with Automation Tools (python and others)
• Experience Configuration tool (Terraform and others)

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 22 April 2024 and close 22 May 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

JOB DESCRIPTION:

As Regional Head of Customer Activation and Marketing, you deliver added customer value, through insights and data driven initiatives, driving customer centric and meaningful engagement, growing the loyal customer base and brand in the region. As a partner to the Regional Manager, you lead the business and people according to H&M values, standards, policies and procedures, in the marketsof Singapore, Malaysia, Vietnam, Philippines, Japan and Korea – Region East Asia (EAS).

Key responsibilities:

• Drive the global strategies, plans and frameworks and make them relevant to regional conditions (e.g Brand, BU, Media, CRM & Loyalty, Sustainability etc).
• Own the total picture of the regional customer activation plan, tying together insights, brand, loyalty and media to meet the region’s KPI goals and targets.
• Collaborate with regional functions to constantly adapt and challenge plan based on changing customer behaviors and patterns, working closely with both E-com and store.
• Set and follow-up on regional and sales markets KPIs and goals with management team, infusing the CA team’s insights and knowledge into the goals and budget process.
• Secure effective investments in media spend, content production & other costs and drive a customer and business data driven approach to assigning investments to different initiatives.
• Provide key results and analysis and collaborate with stakeholders in Global, Regional and Sales Markets to drive and follow up on results for the region.
• Lead your team of senior Group Managers and drive the direction of their work to deliver an omni world class customer experience and strong business results; encouraging a mindset of omni customer centricity, commerciality, test and learn.
• Create conditions to enable performance of teams and individuals through talent identification and development; proactive pipeline and succession planning, building a future organization and diverse team.

Key qualifications:

Being part of this journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.

Besides your personality we see that you have / are:

• Formal education in economics, marketing or equivalent.
• An experienced manager that has a proven track record of delivering customer centric results through creating excellent communications, media, store and digital activities in an OMNI setting.
• Experienced in steering and setting commercial plan, priorities and action at an omni level
• Expert level hands on knowledge of disciplines within marketing, communications, customer research, data analytics and having executed 360 activities in media.
• Relevant experience as a leader to varied teams in a multi-country context.
• Strong business acumen and ability to translate business context into needed actions with exceptional stakeholder management.
• Experience in working strategically (e.g Project Management) and strong analytical skills.
• You are a networker who easily connects with other people and mentalities across departments.
• You have proactive and solution-oriented mindset.

Goulburn Valley Water (GVW)  is seeking a passionate leader with a proven record of successfully integrating works management, execution, and assurance processes in an operational setting.  This newly created position will be an integral part of the Service Delivery Leadership team and collaborate with internal stakeholders to drive continuous improvement of processes to ensure field services are delivered effectively and inline with customer and stakeholder expectations.
About your new role...
As the Manager - Operational Support and Integration, you will have a primary a focus on enabling the Service Delivery portfolio through the provision of services including wastewater and reuse system management, work order system management, operational administration and performance monitoring and reporting.
This position will utilise your strong engagement skills to build effective internal relationships to support the achievement of shared outcomes. As a leader you will influence and ensure successful implementation of change initiatives for ... Click here to view more detail / apply for Manager ? Operational Support and Integration

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Job Responsibilities:

• Together with the Pedagogy team , provide leadership to teachers in quality early childhood curriculum design, development and implementation of teaching;
• Coach and support teachers to monitor, assess, document and maintain evaluation and assessment of children’s learning and development;
• Develop strategies to market and maintain the school’s student enrolment to maximise the school capacity;
• Manage cost control in all aspects of school operations;
• Select, coach and mentor teachers to maximise their professional relationship with parents, harmonious working relations with colleagues and teaching performance for the growth of students under their care;
• Maintain students’ records and teacher to student ratio as required by the Ministry and where necessary stand in as class teacher to maintain such ratio;
• Maintain the school physical condition and maximise the facilities to provide learning environment of students;
• Establish and maintain positive and effective communication with parents and the school community;
• Organise school events to support cultural, festive events, racial harmony and green environment

Job Requirements:

• A recognised Bachelor degree in Early Childhood Education from an approved institution and Diploma in Early Childhood Care & Education (Leadership) or its equivalent;
• At least 5 years working experience in a pre-school with at least 2 years in a leadership role
• High EQ, matured, exemplary leadership and management skills are essential;
• Exceptional interpersonal skills
• Excellent written and verbal communication skills.
• We seek only passionate and dedicated educators who want to make a difference in children's learning.

Working location: North-East / East

We offer a competitive remuneration package plus benefits to the right candidate.Interested candidates are invited to apply online by clicking ‘APPLY NOW’ button below.

Please include cover application letter and detailed CV with current and expected salary, and copies of qualifications and testimonials.On appointment original copies must be provided for verification.

Job Description

Position : Network Marketing Operation Manager

Roles & Responsibilities

Responsible for all Events, Promotions, Product Sales, Marketing & Communications, Training, Sales Metrics, Distributor Relationships in Singapore and managing a team of 3 Marketing executives.

Events:

· Management all Company training, incentive and Events

· Identify and develop new events to target different market segment.

· Ensure quality and content of event, selection of speakers.

Promotions

· Identify, plan & develop promotions to drive distributor sales at various segments by analysing business performance and metrics.

· Drive communications of promotions to distributors

Marketing & Communications

· Communications to various segments of distributors through, e-marketing, print, tele-conference, meetings, social media, mobile.

· Develop Marketing tools and Product information packages to support distributors in sales of products and branding of the company.

Training

· Identify needs of distributors on a regular basis and develop training required for them.

· Develop ways to promote and communicate training syllabus to encourage distributors to attend training.

· Develop training content with Speakers to address current training & development needs.

· Sales Metrics

· Analyse metrics in all areas of sales, distributor performance, organizational performance for reporting to higher management and for decision making in 3-5-year Strategies.

· Develop and communicate reports derived from Sales Metrics to Key Distributor Leaders

· Distributor Relationships

· Identify and groom potential and upcoming distributors.

· Support Distributor activities and provide advice.

· Constantly speak and motivate Distributors daily.

Requirements:

· Diploma/Degree in Sales & Marketing or its equivalent.

· Prefer 3 of relevant experience in Netwrok Marketing industry.

As an Area Manager Singapore, you are responsible for reaching the Sales and Profit goals in your Area by setting a plan to deliver a Great Customer Experience in line with the Sales Market ambition. You ensure you have great teams and support their development. You work with succession planning, talent and leadership development and structured performance management for your Area Team and Store Managers based on results, values and leadership. As a partner to the Sales Manager, you lead the business and people according to H&M values, standards, policies and procedures in your Area.

Key responsibilities

• You deliver on sales and profitability through excellent customer experience – regularly analyzing and following up on your Area’s sales and profit kpis and taking actions accordingly to maximize results. This is achieved together with the Area Controller to set hours plan inline with sales budget, traffic and conversion opportunities in stores.
• Together with the Area Team, you prioritize actions that have a clear impact on selling – such as, and not limited to, implementing and following up on store operations best practice; follow up on store execution via customer experience tool; ensure H&M customer service standards are delivered in all stores; securing the inventory / customer offers at an optimized level; and empowering store management team to make right commercial decisions.
• You actively prevent loss together with store management and area team, as well as have an overview of competitor landscape, potential risks, threats and opportunities together with the relevant support office functions.
• Oversee and manage recruitment, training, development and succession planning for Store Managers and Area Team in line with your sales market strategy and goal – you monitor, evaluate and manage the performance of Store Managers and Area Team members, executing dialogue, development plans, feedback, follow-ups and take actions accordingly.
• You actively work with talent and leadership development within the Area Team and Store Managers, bringing to live our Values and H&M Culture.

Qualifications

To be successful in the role as Area Manager, you should have strong customer and commercial focus and is passionate about talent development, performance delivery and leadership, with proven ability to drive results and work towards goals. You should have a broad leadership knowledge and experience that understands the overall picture from our Brand and People Plan.

What you need to succeed:

• Have senior leadership experience within the retail sector.
• Are skilled in managing multiple stores including strategizing, planning, budgeting, P&L management, merchandising and marketing, etc – and are sales driven, customer focused, and result oriented.
• Have proven leadership skills and ability to secure top talents through learning and development, talent growth, performance management and succession planning.
• High level of salesmanship and analytical proficiency; is skilled in Microsoft 365 applications.
• Effective collaborator with strong stakeholder management and communication skills with proficiency in English.

Additional information

This is a full-time position, based in Singapore, reporting to the Sales Market Human Resource.

Apply by sending in your CV in English as soon as possible, but no later than 25th April 2024. Due to data policies, we only accept applications through career page.

Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at www.hmgroup.com

Assistant Manager (F&B)

Reporting to the F&B Operations Manager, the incumbent shall be responsible to:-

• Assist the respective outlet managers in the efficient running of the daily operations of the outlet.
• Ensure standards of service and operating procedures are in compliance with the Hotel’s policies and procedures.
• Maximize revenue and minimize costs in accordance to the budget.
• Ensure maximum guest’s satisfaction pertaining to food and services.
• Supervise and monitor the daily job performance of the team members.

Requirements:-

• The incumbent is expected to have a track record of at least 2 years of work experience in a similar capacity
• You need to be service oriented, energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements
• Able to perform rotating work shifts on weekends and public holidays

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Job duties:

• Assist and support all administrative duties with respect to creating, maintaining and updating of customers’ accounts.

• Achieves sales objectives by contributing sales information and recommendations to strategic plans and reviews.

• Deliver good sales presentation to senior level clients.

• Develop new clienteles and maintain high level relationship with existing clients.

• Preparing and completing action plans; implementing quality, and customer service standards; resolving problems; identifying trends; determining regional sales system improvements; implementing change.

• Recommends new business ideas, surveying consumer needs and trends; tracking competitors.

• Keep detailed records of all accounts who have signed up for SIC partnerships.

• Provide updates and feedback of accounts to be reviewed

• Distribute marketing collaterals for clients.

• Build and maintain positive working relationships with clients and colleagues.

• Keep up to date with market and industry trends, competitors and leading customer strategies.

• Cultivate effective business relationships with executive decision makers in key accounts.

• Provide support to business growth plans and work closely with respective department heads in pursuit of new contracts and opportunities.

Requirements:

• Good interpersonal and communication skills.

• IT savvy.

• Sales and marketing experience is a plus.

RESPONSIBILITIES:

Set sales goals, compare performance to goals, and adjust goals as needed

Assess current team processes and procedures, identify opportunities for improvement, and implement them

Develop individual quotas and assign territories for team members

Provide detailed and accurate sales forecasts

Coach, mentor, and provide feedback to team members

Foster a competitive yet collaborative team environment

Assess individual performance through observation and measurement, and suggest corrective actions as needed

QUALIFICATIONS:

Strong oral and written communication skills

Proven ability to lead a team to meet quotas

Results-oriented with strong analytical skills

Excellent leadership skills and experienced in setting sales goals

1-2 years of experience in sales

Responsibilities

• Performing routine audits of systems and software and perform system backups
• Performing standard or project change request as per change window
• Provide on-call 24 x 7 support on a rotating basis
• Performing routine audits of systems and software and perform system backups
• Performing standard or project change request as per change window
• Applying operating system updates, patches, and configuration changes.
• Responsibility for system security compliance, health check & server hardening
• Responsibility for documenting incident RCA report the configuration of the system and System performance tuning
• Monitor availability, performance to ensure proper functioning of server systems and applications
• Able to proactive provide assessment and improvement on current infrastructure
• Plan and participate in disaster recovery tests, experience in full system recovery and restoration
• Monitoring utilization and plan for server systems capacity upgrade
• Ensure compliance with IT security standards, policies and procedures
• Diagnosing and resolving any system issues or problems
• Liaise and work with other technical teams including Application Developers and vendors
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service delivery management, with a focus on maintaining SLAs and driving continuous improvement.
• Strong understanding of ITIL framework and related best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients/stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully leading teams and driving results.
• Experience managing vendor relationships and third-party service providers.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely manner.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities

• Manage the delivery of IT services according to agreed SLAs, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to develop, implement, and maintain IT service delivery processes and procedures.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Act as the primary point of contact for clients/stakeholders regarding IT service delivery issues, escalations, and requests.
• Lead incident management efforts, coordinating with support teams to ensure timely resolution and communication with stakeholders.
• Develop and maintain strong relationships with clients/stakeholders, understanding their business needs and aligning IT services accordingly.
• Drive service improvement initiatives, proactively identifying opportunities to enhance service quality, efficiency, and effectiveness.
• Ensure compliance with regulatory requirements, industry standards, and best practices related to IT service delivery.
• Provide leadership and guidance to the IT service delivery team, fostering a culture of collaboration, accountability, and continuous improvement.
• Stay abreast of industry trends, emerging technologies, and best practices in IT service delivery, incorporating relevant advancements into organizational strategies and processes.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service delivery management, with a focus on maintaining SLAs and driving continuous improvement.
• Strong understanding of ITIL framework and related best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients/stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully leading teams and driving results.
• Experience managing vendor relationships and third-party service providers.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely manner.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd