Total 2 job vacancies by Access People (singapore) Pte. Ltd.

Our client is looking for a Customer Support and Projects Engineer

Responsibilities

• Responsible for Installation, modification, and commissioning of HVAC Products
• Support customers in resolving technical issues and troubleshooting.
• Responsible for Site Visit and Site Coordination
• Diagnose, repair, and maintain air conditioning systems.
• Review and ensure compliance with the components of the project, including drawings, reports, specifications and studies.
• Prepare project requirements/deliverables such as Drawings, specifications, BOQs, Reports, etc.
• Liaising with the Support Manager and the client to keep informed of all developments associated with the project.
• Responsible for preparing Material purchase request with proper, clear specification & correct quantity.
• Coordinate and work with procurement team to get the right materials at site in time.

Required Knowledge/Skills, Education, and Experience

• 2 – 6 years’ experience in working with HVAC/Electrical industry
• BE/BTech Graduate or equivalent – Electrical/Mechanical (From premier Institutions)
• Strong understanding of HVAC and Electrical Products
• Knowledge of engineering design principles and standards
• Excellent written and oral communication skills
• Good Team player and excellent collaboration skill
• Experience in inspecting, servicing, repairing, and installing all types of HVAC systems.
• Working knowledge of electrical circuits and schematics, MEP, and equipment controls
• Design knowledge in Ducting / Chilled Water Piping design, Heat Load Calculation etc.
• Experience in Material control & reconciliation.

If you are a match to the role, please send email with CV to Ritu Chaudhari - Ritu@access-people.com.

Access People Executive Search & Recruitment – www.access-people.com for more info

Role Purpose

The role leads a team of managers and professionals under the application development, maintenance as well as project / quality management in driving end to end strategic and operational delivery solutions to meet the consumer and enterprise business needs.

The role reports directly to the Chief Information Officer.

Responsibilities

Application Development

• Collaborate with the business stakeholders to prioritize requirements to achieve optimal delivery outcome, in particular high value add implementation services
• Identify synergies between initiatives of different BUs, so that business requests can be streamlined
• Work closely with business users in the development of business case and pre-assessment of IT solution for work plan prioritization and project delivery. Ensure that business requirements are in line with overall program
• Perform manday planning for coming months to meet the business demands while balancing cost
• Work with BU and appointed vendors to translate business needs into implementable technical requirements and push for delivery
• Align and update business on technology roadmap, so that business can plan and leverage on upcoming features
• Escalation point (for business) for issues related to delivery and system operations

Application Maintenance

• Daily Production Support (BAU Operations, Application Monitoring, Incident Management, Problem Management, Event Management)
• Escalation point (for business) for all production-related matters
• Provide/Review Weekly / Monthly / Annual Maintenance Report
• Provide/Review RCA to ensure proper short and long-term resolution
• Provide/Review Application / System performance and health
• Identify and review gaps that arises from IT / Biz process gaps and issues
• Manage Appointed Vendors’ resolution plan to current production issues

Cross Functional Services

• Demand / Supply Management
• Project Management

o Review and management of BRT/MRT Status. Monitor critical deliverables

o Risk & Issue Logs Management

• Quality Assurance
• Develop roadmaps for the implementation of Agile methodologies and practices in a qualitytesting function
• Approve new solutions, best practices, design approaches and technologies in qualitymanagement

Requirements

• Degree in IT, Computer Science or related field
• At least 12 - 15 years of experience in Telecommunication industry is preferred. Strongknowledge in Telecommunications business with experience leading large-scaletransformation or complex projects
• Experience in leading team size of more than 50, across multiple geo locations, includingexternal vendors
• Budget management experience (CAPEX/OPEX/cost)
• Strong in communication across multiple levels in the organization, bridge gaps, and bringpeople to a common consensus
• Proven track record in introducing new tools to improve quality/efficiency/cost within thedelivery organization
• Systems integration experience in complex environments involving CRM, Online ChargingSystems, EAI, Billing and their peripheral systems. Good understanding of Customer Careand Billing systems concepts
• Sound understanding of software development life cycles, scripting, systems programming,Agile, and Javascript
• Analysis and design thinking experience on complex projects or have experienceparticipating in agile scrums
• Experienced in vendor management (e.g. Matrixx, Compax, Comviva)
• Excellent oral and written communication skills
• Excellent stakeholder management skills with proven ability and commitment to workcollaboratively towards common goals
• Possesses effective planning and problem-solving skills
• Equally proficient in operating with both technology and business fast-pace workenvironment

If the above is a match for your next career challenge, please send email with your updated CV to Ritu Chaudhari at Ritu@access-people.com

Access People Executive Search & Recruitment – www.access-people.com for more info

We regret that only short listed candidates will be notified