Total 9,138 Quality Assurance / Control job vacancies in singapore

KEY RESPONSIBILITIES

Participating in internal audit reviews, risk and controls self-assessment, internal controls testing, compliance reviews, business process review and risk analysis, provide value-added recommendations.

For internal audit review:

• Prepare and develop a work-plan by identifying high-risk areas to be examined for the audit assignment.
• Organize, manage and coordinate the field audits as follows:
• Review the key business processes.
• Review the root cause of the key issues identified during the audit and establish the seriousness of the discoveries.
• Determine the risk implication and recommend appropriate improvement measures (with consideration of business practicality).
• Conduct process review to identify possible area of weaknesses, potential conflict of duties, deliberate non-compliance and likelihood of high risk control lapses.
• The review of key business processes will include but not limited to the following:
• Sales Cycle Management – sales order processing, credit control, receivable administration and sales return.
• Purchase Cycle Management – supplier management, material requirement planning, purchase order processing and payable administration.
• Inventory Cycle Management – inventory turnover analysis, consumption analysis, stocks aging administration and quality control of aged materials.
• Cash Cycle Management – segregation of receipt and payable duties, proper authorization of payment, cash conversion cycle analysis.
• Follow-up on the implementation of audit recommendations.
• Ensure consistency in the use of audit methodology and support the strengthening and improvement of audit processes.
• Maintain excellent working relationship with auditees and senior management in order to resolve issues as they arise and provide practical solutions.
• Consolidate the audit findings for presentation to NPX management at audit exit meeting and prepare the audit report.
• Helping stakeholders to design and operationalize risk management framework
• Leading compliance reviews, design and operationalize compliance management framework
• Delivering projects from planning to closure and perform first review of team member’s work.
• Support ad-hoc projects as directed by the department manager.
• Coach team members

JOB REQUIREMENTS

• This position will be based in Singapore
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Chemical), Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• At least 5 years of working experience in the manufacturing environment, service industry or public accounting. Those with knowledge of risk assurance management, operational and internal control areas, supply chain management, internal audit are preferred.
• Meticulous, highly analytical, process-driven individual with the ability to work both independently and as a team member.
• Computer literacy in ERP system (i.e. SAP), Microsoft Office and other business-related software will be advantageous.
• Frequent traveling is required (approximately 50% of the time).
• Good communication skills in English and Chinese, both written & spoken, are required for this role in order to liaise with China-counterparts.

Job Purpose

To strengthen the in-house actuarial capability in the area of general insurance and provide actuarial support to general insurance business.

The Job

· Performs valuation and assist in preparation of reserve review reports

· Supports implementation of target operating model for IFRS 17, including the assessment of insurance reserves, profit and loss.

· Collaborates with internal/ external stakeholders to price and develop GI products.

· Provide pricing guidance and review support across entities.

· Assists the Company in driving the GI business through experience and profitability analysis on various business lines.

· Performs business projections for business planning, stress scenario construction and stress testing under both RBC and IFRS 17 basis.

· Supports Reinsurance (RI) related assessment, such as optimal RI assessment, RI accounting and financial reporting.

· Develops and enhances in-house statistical capability using SAS software, which includes:

a) Periodic data preparation for valuation and pricing

b) Assist in the financial management of the general business

c) Support business units by generating required reports

· Provide technical support on other general insurance related matters, such as marketing, underwriting and claims management

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Degree in Actuarial or relevant fields, and good progress in Actuarial examinations

· Excellent in statistical analysis, problem solving and communication skills

· Proficient in MS Excel and good knowledge of statistical packages and strong interest in programming (e.g SAS, SQL, VBA, Prophet)

· Familiar with general insurance, RBC2, reinsurance structures, IFRS17, and AS400 system data structure will be an advantage

· At least 5 years of relevant working experience

· Demonstrates alignment with the organisation’s core values through expected behaviours

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

Job Responsibilities:

· Reconciliation of Profit and Loss statements (P/L)

· Prepare Risk reporting and position reporting

· Conduct assessments to define and analyze possible risks

· Evaluate the gravity of each risk by considering its consequences

· Audit processes and procedures

· Develop risk management controls and systems

· Design processes to eliminate or mitigate potential risks

· Create contingency plans to manage crises

· Evaluate existing policies and procedures to find weaknesses

· Prepare reports and present recommendations

· Help implement solutions and plans

· Ensure risk exposures of the company is within stipulated limits

· Work closely with other business stakeholders

Job Requirements:

· Degree in Business Studies/Finance/Banking/Economics Commerce/ or any other relevant education

· Minimum 5-8 years of relevant risk or credit risk control experience

· Professional Risk Manager (PRM) certification is a plus

· Independent, organized, highly analytical and proactive

· Good written and verbal communication skills

Other Information:

· Salary: $5,000 - $6,000 per month

· Working Hours: Mon to Fri, 9.30am to 6.30pm

· Location: Chinatown MRT

· Performance Bonus

Vault Personnel Pte Ltd

EA Licence No: 20C0275

Tan Li Yen

Registration Number: R23115268

Quality Validation Specialist (1-year Contract)

Our client is a global pharmaceutical company aim to improve the quality of human life. The company is one of the leading MNCs in developing and manufacturing drugs, vaccines, and consumer healthcare products.

Responsibilities:

• To review, assess and approve validation documents.
• To plan, conduct, coordinate and initiate quality related meetings.
• To participate and conduct investigations related to non-conformance events.
• To prepare and assist in quality compliance audits.
• To ensure all validation activities are carried out in accordance with regulatory requirements.

Requirements:

• Diploma in Chemistry/ Science/ Pharmaceutical with more than 5 years of relevant working experience.
• Degree in Chemistry/ Science/ Pharmaceutical with internship or 1 years of relevant working experience.
• Hands-on experience in analytical methods/ systems/ equipment validation/ requalification.
• Good knowledge of GMP, Pharmacopoeia, and quality related regulatory & analytical lab safety requirements.
• Practical knowledge of performing analytical lab investigation, change control & CAPA.
• Good knowledge of analytical lab instruments/ equipment/ methods.
• Willing to train and guide co-workers.
• Excellent documentation, interpersonal, communication and problem-solving skills.

To apply, please visit https://www.gmprecruit.com/ and search for Job Reference #: 24330.

To find out more about this opportunity, please contact Patricia Lin @ Patricia.Lin@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Patricia Lin | Registration No: R22105276

his position is part of the Quality Control Department reporting to the QC Manager and will be located in Benoi, Singapore.

In this role, you will have the opportunity to:

• Carry out day-to-day testing including preparation of standards and samples and escalating the failed and risky products.
• Support plant initiatives on PSP, 5S, ESH, Engagement and Kaizen.
• Support to drive lab vision, ensure execution of lab vision to meet company business and production requirement.

The essential requirements of the job include:

• Minimum ITE/ Higher Nitec/ Diploma in related Science.
• Ability to read/write in English.
• Computer skills – Excel, Word, Typing and Data entry skills.
• Working in 8 hours shift in a cleanroom environment with the gowning procedure.

It would be a plus if you also possess previous experience in:

• Exposure experience to ICP-MS / GC-MS / Liquid Particle Counter/ TOC.
• Good understanding of GMP, GDP, GLP and Quality parameters in QC operations.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Our client is seeking an experienced Money Laundering Reporting Officer (MLRO) to oversee our compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) regulations in Singapore.

The ideal candidate will have a strong background in investigation compliance, an in-depth understanding of AML/CFT laws and regulations in Singapore, and be approved by the Monetary Authority of Singapore (MAS) for a similar role. The MLRO will report to the Head of Legal and be part of our global compliance team.

Key Responsibilities:

• Oversee the Singapore AML/CFT compliance program, reviewing and evaluating compliance issues and risks within the organisation.
• Develop, implement, and monitor compliance policies, procedures, and standards of operations.
• Conduct regular risk assessments to identify potential areas of vulnerability and recommend risk mitigation strategies.
• Serve as the primary point of contact for regulatory bodies, including the MAS, for all AML reporting matters.
• Monitor transactions daily and adjust rule settings to effectively detect and prevent financial crimes and high-risk transactions.
• Responsible for STR filings to the Suspicious Transaction Reporting Office and the Commercial Affairs Department of the Singapore Police Force as appropriate and/or required.
• Keep abreast of the latest regulatory requirements to provide advice and support to top management on strategic activities, internal controls, and daily operations.
• Provide guidance and training to the transaction monitoring team, ensuring they are equipped to detect and report suspicious activities effectively.
• Promote a culture of compliance throughout the organisation and ensure that compliance considerations are integrated into business operations.

Qualifications:

• Bachelor's degree in Finance, Law, or a related field. A Master's degree or professional certifications (e.g., CAMS, CFE) is a plus.
• Minimum of 5 years of experience in a compliance role, with at least 2 years as an MLRO or in a similar position.
• Strong understanding of the regulatory landscape in Singapore and knowledge of AML/CFT regulations.
• Proven track record of managing AML/CFT compliance programs in a payment institution or financial services environment. Experience in cryptocurrencies is a plus.
• Excellent analytical, communication, and interpersonal skills.
• Ability to work independently and make sound decisions in a fast-paced environment.

Responsibilities:

• Assist in developing and implementing quality control processes and procedures.
• Carry out inspections and tests on incoming materials, in-process components, and finished products to ensure compliance with quality standards.
• Assist in monitoring and analyzing quality data to identify trends and areas for improvement.
• Collaborate with the QA team and cross-functional teams to resolve quality issues and implement corrective actions.
• Assist in managing and maintaining the company's quality management system.
• Support the development and delivery of training programs on quality control and assurance.
• Participate in internal audits to evaluate the effectiveness of quality systems.
• Stay updated on industry best practices and regulatory requirements related to quality control.
• Contribute to continuous improvement initiatives to enhance overall product quality and customer satisfaction.

Requirements:

• Diploma or Bachelor's degree in Engineering or related field.
• 1-3 years of experience in quality engineering or related roles.
• Experience with quality management systems.
• Strong attention to detail and accuracy.
• Ability to work well in a team environment.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to julie@talenttradersg.com

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The APAC Quality Manager maintains and optimizes the quality management system for the Asia Pacific region in support of commercial and logistics operations. This role will assess regulatory and business requirements and drive continuous improvement activities, ensuring the QMS fulfills both regulatory and customer requirements. In addition, the incumbent will also be responsible for the following:

• The complaint handling system for both regulated and non-regulated products based on the global complaint handling process.
• Represent the QMS as the Quality Management Representative per ISO requirements
• Serves as the primary point of contact for Notified Body audits and regulatory agency inspections
• Maintains and improves the site document management control, CAPA, internal audit, and supplier audit processes
• Supports the Quality Notification, Global Field Safety Notification & Ship Hold processes
• Organizes and conducts quality-related training to internal employees and distributors
• Maintains the Singapore controlled drug and poison licenses for the import and release of controlled drug products in Singapore.
• Supports Veterinary certificates or other government agency licenses activities for the Asia Pacific distribution center operation
• Manages the secondary assembly program at the Singapore Distribution Center

How You’ll Make an Impact:

• Ensures the QMS for Asia Pacific region is effective and aligned with the Complany Quality Policy and quality objectives, fulfills both regulatory and customer requirements
• Supports the commercial organization for the supplier audit program.
• Maintains controlled drug licenses and execute operation control on the release of controlled drug products.
• Support export documentation such as coordinating of the Veterinary certificate and poison licenses to support distribution center operation.
• Supports Australia, New Zealand and Korea import permit activities
• Assess and resolve gaps between regulations and the quality management system
• Maintains, optimizes, and improves current complaint handling system based on global complaint handling policy
• Responsible for post-market actions based on divisions’ CAPA plan and local regulation requirements. Support Quality Notification, Global Field Safety Notification & Ship Hold
• Be responsible for managing local SOPs according to Global SOPs. Maintain document control process
• Organize internal and external audits of the quality management system

What You Bring:

• Bachelor degree in Pharmacy. Professional pharmacist or intermediate certificate of clinical examination is preferred. Pharmacist registered with the Singapore Pharmacy Council
• At least 7 years' work experience in QA with 3 years management experience.
• Strong planning/organization skills
• Personnel management skills
• Good spoken and written English ability
• Strong ability to work effectively with diverse responsibilities
• Excellent interpersonal communication skills
• SAP ERP experience is a plus

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

#LI-GT1

Interested candidates, please submit your application through the Bio-Rad Careers website:

https://careers.bio-rad.com/jobs/quality-mgr-asia-pacific-singapore

The Role:
My Client is a global Commodities Trading Firm and we are looking for a Compliance Manager to join the team in Singapore. You will be given the opportunity to lead a team in Singapore, and will be the main point of contact for all Compliance related issues in the firm.

Responsibilities:

• Oversee all Compliance framework and policies
• Implement and enhance the AML and Sanctions policies within the business
• Subject matter expert IN Financial Crime and Sanctions related Compliance
• Assess the impact of the Risk profile, and mitigate any gaps within the business
• Monitor any changes in regulatory developments and ensure the policies are in line with laws and regulations
• Carry out investigation work should there be any alerts, red flags etc

Requirements:

• At least 7 years of experience in a Compliance
• Experience in Commodities Trading / Trade Finance products preferred
• Strong working knowledge of Sanctions / KYC / Trading Compliance etc
• Candidates from the Banks are also welcome
• Ability to manage and work with regional stakeholders

Take charge of this opportunity to welcome a new career challenge in 2024

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Responsibilities:

• General financial and data analysis on bank and department level business performance, including basic data sorting and processing;
• Prepare financial analysis and reports, perform comparison of actual figures with prior month/year figures as well as the budget figures;
• Analyzing the reason and contributing factors that result in such changes, highlighting issues and problems, and making appropriate recommendations;
• Perform forecast of financial performance on a periodic basis;
• Prepare monthly monitoring and variance analysis reports on department, products and customers performances
• Assist in carry out budgetary process and ensure that budgetary reports are submitted to management and head office for approval within stipulated time frame, set financial targets for various business units according to HO approved Budget.
• Other adhoc reports and data analysis related jobs.

Requirements:

• A recognized University Degree, preferably in, Accounting, Finance, Analytics, Statistics, Mathematics, IT or programing related fields.
• More than 2 years relevant experience, preferably with working experience in banking and financial services industry.
• Self-driven, a team player, good coordination and IT skills are preferred.
• Possess good communication and interpersonal skills, strong analytical and problem solving skill, proficiency in the use of MS Excel/Word/PowerPoint /Access.
• Proficiency in Chinese would be an added advantage as incumbent is required to understand Chinese documents from Head Office

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

This position is with TikTok's Stability Assurance Team. The team is responsible for ensuring that the services provided by TikTok are highly reliable with low-latency. Reliability assurance is complex and systematic, for any massive application system. We focus on optimizing the application architecture from end to end, driven by data analysis and aim at automatic and intelligent failure recovery.

In this role you are:

- Responsible for the optimization of TikTok's core function architecture, designing a highly available, high performance, and highly maintainable system to ensure the stability of core functions;

- Design and achieve the guarantee system of end-to-end full-link stability for the core functions

This role will allow you to:

- Optimize the quality and process of the entire R&D process, conduct in-depth research on code quality improvement, automatic testing, and automatic deployment.

- Optimize the architecture of TikTok, improve the architecture for better reliability, better scalability and lower latency, design automatic disaster recovery solutions.

- Build a massive service governance system with the ability to visualize the entire system architecture, and locate and resolve faults automatically. Help develop an automated chaos system.

- Build a stability measurement system, systematically measure the system's ability to prevent, detect, and resolve failures, and provide a one-click solution to solve stability problems.

Qualifications:

- Bachelor's degree in Computer Science or a related technical background involving software/system engineering, or equivalent working experience.

- Good programming experience with high concurrency/complex business system/service management.

- Proficient in at least one of the following backend languages: C/C++/Java/Go/Python/Shell/PHP.

- Positive and optimistic, strong sense of responsibility, self-driven, serious, good team communication and collaboration skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality Systems

1. Supports overall maintenance of quality systems

2. Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team

3. Maintains the Mastercontrol and ISO document control system

4. Maintains customer related documents such as Quality Agreement, PPAP

5. Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

6. Ensures effective implementation of all company quality policies

7. Implements ISO and other recognized standards

8. Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.

9. Sets, communicates, and implements quality objectives in line with business goals

10. Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.

11. Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.

12. Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

13. Leads ISO quality standards implementation as Management Representative.

14. Conducts and leads quality audits to specific quality standards.

15. Leads customer related audits

16. Conducts supplier audits

17. Conducts internal audit investigations for product quality and process issues

18. Responsible for ensuring timely resolution to audit findings

Training

19. Provides training for all employees on basic quality and statistical concepts

20. Provides training to appropriate personnel for updates and changes to quality policy

21. Attends relevant external training sessions/courses and shares learning internally

Job Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

• Certificate in Quality Engineering is preferred.

• Position requires 4-6 years of quality management experience.

• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing

. Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

Role Purpose

The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC.

Ideal candidates will need to be proficient in both Customer Service and Sales environments as well as have a good understanding of the APAC market nuances in the specific market he/she is supporting. Success in this position requires strong critical thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.

Responsibilities:

• Perform audits on recorded client interactions and provide evaluation feedback through QMS
• Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
• Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
• Highlight trends and red flags to the business for better improvements
• Ensure accurate maintenance of sample calls/chats library
• Provide a bi-weekly QA dashboard highlighting QA audit completion and QA trends to all stakeholders.

Requirement

• Degree preferred or equivalent practical experience;
• Minimum of 2 years of Quality auditing experience in a call centre environment
• Has a clear understanding of the Call Center’s quality framework and methodology.
• Excellent interpersonal and communication skills.
• Bilingual - Fluent in English and one other APAC language (Mandarin and Bahasa Indonesia)
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Coaching experience is a plus
• Knowledge of digital advertising is a plus
• Experience in performing Root Cause Analysis/drill-down is a plus

Position Summary

Responsibilities

Primary Responsibilities

• Inspect, test and sample materials or assembled parts or products for defects and deviations from specifications

• Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments

• Discuss inspection results with those responsible for products and recommend necessary corrective actions

• Discard or reject products, materials and equipment not meeting specifications

• Maintain records of testing, information and various metrics such as number of defective products per day etc.

• Inspect procedures of the entire production cycle to ensure they are efficient and comply with safety standards

• Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database

• NCR data collections and photos taking

Qualifications Summary

Experience:

This position requires minimum 1-year relevant experience in quality control

Education:

Minimum ITE grad

Skills:

Proficient in MS Word, Excel, Outlook etc.