Job Description
Do you want to work at one of the largest industrial pharma concerns in the Netherlands within a high-tech environment and use your knowledge and skills? Did you always want to work in a company where your work can have a real impact on people’s lives? We would like to meet you!
We have an exciting new job opportunity at our location in Haarlem and are looking to hire a
Customer Engagement Manager Oncology - Genitourinary (GU) Cancers
Purpose of the role
The Customer Engagement Manager (CEM) is responsible for optimizing the availability of our medicine in the prioritized hospitals to contribute to optimal access for patients in oncology. The CEM is the central customer facing role within the business unit and is the strategic partner for stakeholders involved in the hospitals, focusing on optimizing customer engagement by means of a strategic sequential, multichannel customer journey execution. The CEM is also responsible for account management, to identify accounts/target areas with biggest potential as defined in Opportunity Spaces and leading to Business Ambition. CEM should have a proven track record of solid relationship management skills and leveraging customer insights to provide comprehensive solutions and feedback to agile teams. CEM demonstrates the ability to execute at each stage of the sales process and guides others in developing selling skills that change customer behaviors based on multi-channel interactions.
Welcome in our team
In our team we experiment to reach our goals, iterate and learn in the process. You will join an autonomous cross functional team that is focused on continuously learning and delivering to achieve business ambition. To facilitate this we have frameworks, goalsetting methodologies and organizational structure that support in iterating and learning.
Main responsibilities
- Ensure clear stakeholder mapping of hospitals and referral pathways to academic centers,
- Contribute to optimizing patient access and availability of our company's medicines in hospitals,
- Delivering robust account plans with SMART Objectives, key activities, in close collaboration with the cross-functional team.
- Facilitating the sharing of knowledge and experience within the medical professional world and thus active peer-to-peer learning.
- Point of contact for HCPs, personalizing and orchestrating the various channels and key messages for each HCP in the best way.
- Represent the customer voice in agile teams and have an active role in determining the hypotheses to test with the customer to further improve HCP engagement.
- Proactive in using data & analytics to improve customer engagement.
- Data-driven decision making and prioritization.
Your profile
- Bachelor’s degree required. Master’s degree preferred.
- Data driven decision making mindset.
- Knowledge of therapeutic area and drugs.
- Experienced account manager.
- Excellent communication skills, both oral and written.
- Strategic thinking and execution.
- Dutch and English business proficient.
What we offer
We welcome you to a truly global, dynamic, and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.
- Competitive salary and a 3% year-end allowance.
- 35,5 days of leave.
- Attractive collective health care insurance package with considerable reduction rates.
- Solid Pension Plan.
- Sales bonus based on own performance.
- Company fitness.
- Lease car
- Numerous training, coaching, and e-learning modules for long term job opportunities and development.
Do you have questions about this vacancy?
Please send an email including the vacancy number and job title to the following email address: RecruitmentNL@MSD.com
Applications can only be submitted via our website.
Who we are … For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for … Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
