Total 4 Director/C-Level Full-time Legal / Public / Security job vacancies in east region

Job Description Summary

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.

Customer Success

· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.

· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.

· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.

· Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success

· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.

· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.

· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led

· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.

Distinctive Expertise

· Build deep industry expertise and apply that expertise to help customers realize value.

· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.

· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.

· Act as door opener to new relationships within the customer.

· Ensure account compliance and lead accounts with integrity.

People

· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team

· Mentors junior Account Partners and provides skills assessment

· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals

· Act as a steward of the Kyndryl culture

Job Qualifications

· University Graduate and minimum of 15 years working experience in IT

· More than 10 years of IT services sales experience in Singapore Public Sector

· Experience in managing P&L of greater than US$30 million

· Work experience with global multinational IT service provider preferred

Job Description Summary

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.

Customer Success

· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.

· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.

· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.

· Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success

· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.

· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.

· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led

· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.

Distinctive Expertise

· Build deep industry expertise and apply that expertise to help customers realize value.

· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.

· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.

· Act as door opener to new relationships within the customer.

· Ensure account compliance and lead accounts with integrity.

People

· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team

· Mentors junior Account Partners and provides skills assessment

· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals

· Act as a steward of the Kyndryl culture

Job Qualifications

· University Graduate and minimum of 15 years working experience in IT

· More than 10 years of IT services sales experience in Singapore Public Sector

· Experience in managing P&L of greater than US$30 million

· Work experience with global multinational IT service provider preferred

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Overview of the job

The Ministry of Justice’s People Group supports the organisation by enabling its people to be the best that they can be. We are continuously reviewing and enhancing the services that our people group provide across the Ministry of Justice to deliver high quality services for our customers. MoJ has a team of committed and capable professionals delivering people services across the Justice family.

As owner of the People Strategy and delivery plans for their associated area of the business the HR Business Partner will support a number of business units, acting as a consultant to provide direction on how best to align the people and business priorities.

With a key focus on working relationships and an ability to establish how policy, process and good practice can be used to ensure that People Priorities are delivered to maximise performance and optimise staff engagement.

Key strategic People Lead role working to provide a service to stakeholders at either Executive or Senior Leader Level.

Summary

The post holder will be required to deliver their role in a variety of locations and may be called upon to support national projects across areas of the business.

As a qualified (or aspiring) HR professional, the post holder will use a combination of generalist knowledge, personal skills and experience to provide direction on how best to align the people and business priorities.

With links to the wider HR specialist functions, including the Learning and Talent and Organisation Development community, the post holder will work with senior leaders and provide recommendations and advice following analysis and assessment.

Responsibilities, Activities & Duties:

As a lead expert in individual and collective learning, the role will require the post holder to complete business need analysis on the capability of its people, the organisational design of the business and the development of staff and teams.

Providing advice and recommendations for talent management strategies; supporting the building of capability through implementing talent reviews, performance validation and capability plans for the business. Building relationships with expert areas of the business including L&D to meet the skill development needs of staff.

Supporting the implementation of changes by proactively planning and advising on effective change management in collaboration with colleagues from OD&D, People Group Business Change and appropriate specialists from across the HR Function.

Engaging colleagues across the business to ensure people issues and risks are considered at the appropriate time in the execution of change management and during business as usual activities.

Work closely with key stakeholders on strategic workforce planning to establish existing and future workforce numbers, skills requirements and organisational structures.

Provide support and advice on resourcing vacancies, ensuring compliance with Civil Service Recruitment Principles and supporting the workforce plan with effective staff retention plans

Supporting stakeholder group to identify and plan employee engagement interventions, using Civil Service People Survey data, that will drive increased capability and performance.

Proactively work to resolve HR issues which may be a barrier to achieving key performance objectives and improving business functions. Using networks and contacts to identify opportunities to improve people delivery

Working with stakeholders to interpret complex case management and other HR advice into key business activities using HR knowledge and understanding of business demands and priorities.

Awareness of the wider context of the country, department and profession, and an understanding of the impact of these on your area of work.

Specific Areas of work will include:

• Employee Experience and Staff Engagement
• Staff Wellbeing
• Diversity & inclusion
• Contingency Support (Urgent Notification, Special Measures etc)
• Resourcing & Retention Strategy & Planning
• Employee Relations

Role may involve line management of EO or HEO colleagues within the regional or central team.

The Senior Manager of Network Infrastructure possesses a deep understanding of the organization's technological landscape. This role serves as the strategic interface for networking and security infrastructure initiatives and is tasked with translating business goals into actionable network and security strategies. This leader partners with cross-functional teams, ensuring that the organization’s IT infrastructure aligns seamlessly with business objectives.
They also play a pivotal role in identifying emerging trends and technologies that can be leveraged to further enhance the organization's competitive edge. This position requires strong analytical and leadership skills, paired with the ability to communicate complex technical concepts to non-technical stakeholders.
Furthermore, the Senior Manager of Network Infrastructure ensures all projects are delivered on time, within scope, and within budget. They are accountable for managing potential risks, developing contingency plans, and ensuring network and security standards are consistently met.
Overall, this role is instrumental in ensuring the efficiency, stability, and security of the organization's IT infrastructure, all while fostering innovation and continuous improvement within the network and security domains.

Primary Responsibilities:

Strategic Product Management:

• Conduct comprehensive market research and capture customer feedback to formulate a robust product strategy and roadmap.
• Articulate a clear product vision aligned with expected ROI.
• Analyze market and competitor data to position products effectively, ensuring differentiation and appeal.
• Manage the full product lifecycle, from ideation and prototyping to launch and iterative improvement.
• Technical SME and drives vendors for products and solutions based on indepth knowledge and understanding of the product landscape and industry.
• Oversee the design, development, and deployment of products, ensuring alignment with strategic goals.
• Establish and maintain a prioritized product backlog, ensuring clarity and alignment with stakeholder needs. Ability to think ahead and plan resources and tasks, to clearly align business requirements to backlog.
• Ensure product scalability, resilience, and security throughout the development process.
• Collaborate with cross-functional teams to align product offerings with business objectives and emerging needs.
• Translate product strategies into actionable requirements for the engineering teams.
• Champion the integration of the latest industry trends, including NFV, SASE/SSE, ZTNA, SD-WAN, and Micro-segmentation, into viable product solutions.
• Craft compelling go-to-market strategies to drive product adoption and market penetration.
• Analyze market data to fine-tune sales strategies and set clear product objectives.
• Develop product strategy documents outlining business cases, technical requirements, revenue projections, and expected ROI.
• Serve as the Subject Matter Expert (SME) in the network and security domains.
• Guide PtX processes within the product division, ensuring optimal outcomes.
• Lead cyclical budgeting and planning sessions, forecasting multi-year plans for network and security solutions.
• Stay abreast of industry innovations and regulatory changes, anticipating challenges and identifying opportunities for product enhancement.
• Proactively identify and assess new technologies and methodologies to enhance infrastructure and product orchestration.
• Propose cloud-based solutions and other transformative strategies to meet evolving enterprise needs.
• Drive technical strategy and influence business leaders CxOs on improving business outcomes using technical solutions.
  Deployment:
• Guarantee that the network and security equipment are constructed in alignment with the organization's standards and baselines.
• Advocate for automation, enhancing efficiency in end-to-end provisioning and deployment processes.
• Engage with external vendors and contractors, specializing in network products and services, to assess options and curate optimal solutions.
• Forge strong partnerships with the engineering, production, marketing, and sales departments, ensuring coordinated product development, QA, and release. Strategically allocate resources to bolster organizational success.
  Operational Responsibilities:
• Oversee and analyze network performance metrics, delivering comprehensive reports on system load, usage, and responsiveness.
• Strategize and execute network upgrades to ensure peak performance and reliability.
• Proactively identify and rectify network control gaps or defects, providing in-depth Root Cause Analyses (RCAs) and action plans to mitigate recurring challenges.
• Investigate, assimilate and draw on detailed problem solving across products in Infrastructure to identify unpredictable situations or complex problems. An expert and senior SME in problem solving.
• Deliver expert diagnostic analyses on the network system, pinpointing potential faulty devices, and addressing module issues and overall network disruptions. Ensure meticulous documentation of all actions undertaken for transparency and future reference.
• Champion the integration of software solutions, advocating for DevOps and Site Reliability Engineering (SRE) practices to enhance operational processes and outcomes.
  Financial:
• Maintain a holistic perspective on product-related costs, spanning from planning and engineering to operations, personnel, and risk management.
• Analyze competitor offerings, identifying opportunities to distinguish our products by optimizing the price point to align precisely with specific business requirements.
• Exhibit proven experience in overseeing multi-million-dollar network projects, ensuring effective product deployment within the organization.
• Craft compelling product positioning narratives and messages that set our offerings apart in key market segments.
• Champion operational improvement initiatives and drive Operational Excellence programs to refine processes, products, or services, aiming for optimized resource utilization and significant cost savings.
• Predict and plan for financial, material, and human resources, aligning them with set objectives.
• Advocate for resource optimization, removing redundancies, and meticulously analyzing to cut unnecessary buffer periods, all in a bid to trim implementation costs. Prioritize organizational cost savings at every step.
• Leverage regional and global synergies to minimize the Total Cost of Ownership (TCO) for network products.
• Ensure meticulous resource optimization to eradicate redundancies. Analyze and curtail any unnecessary buffer times to ensure cost-effective project implementation.
• Commit to delivering projects at, or under, the allocated budget, always emphasizing cost savings for the organization.
  Customer:
• Proactively engage with customers to assess their needs, keeping in mind current market trends and potential partnerships, with a focus on ROI and the build-vs.-buy approach.
• Analyze product specifications and design programs to ensure they align with customer needs.
• Oversee production timelines across multiple departments, ensuring that projects are executed seamlessly.
• Champion an agile way of working, fostering robust stakeholder engagement and collaboration.
• Regularly engage with clients, establishing product cabinets for feedback collection and updating them on recent advancements.
• Respond to cybersecurity threats efficiently and ensure documentation of network and security protocols.
• Build and maintain robust relationships with key internal and external stakeholders, including those within MUFG. Key stakeholders would be Director, MDs and CxOs across the region.
• Collaborate with peers across regions to support the implementation of regional projects at various levels.
• Partner with various departments to discern IT hardware and network requirements, ensuring solutions are well-managed and implemented.
• Foster strong relationships with IT vendors, guaranteeing quality service delivery to the organization.
• Aid the team in navigating intricate infrastructure challenges, working closely with relevant stakeholders to ensure timely resolution.
• Consistently liaise with stakeholders, guaranteeing concerns are addressed, appropriate measures are adopted, and open communication is maintained with customers.
• Proactively anticipate customer requirements, solicit feedback, and provide well-reasoned advice based on comprehensive solutions or strategic roadmaps.
  People:
• Maintain open lines of communication with users and IT staff, ensuring a holistic, 360-degree view of operations and issues.
• Cultivate and sustain relationships with both internal and external stakeholders.
• Identify problems, troubleshoot issues, and adeptly manage conflicts to ensure seamless team operations.
• Oversee products, projects, and operational teams, ensuring alignment with organizational goals.
• Lead the team's transition to an Agile way of working, promoting agility and responsiveness.
• Design SMART KPIs for team members, articulating the vision, roadmap, and purpose behind each objective. Regularly track and evaluate KPIs to ensure alignment with organizational goals.
• Support individual performance by setting clear objectives. Encourage continuous learning, facilitating growth opportunities, and coaching junior management.
• Ensure effective acquisition, allocation, and optimal utilization of resources within teams.
• Establish learning roadmaps to support the continuous professional growth of team members.
• Oversee team activities, delegate tasks, provide necessary assistance to team leaders, and cultivate a sense of ownership and dedication to organizational objectives.
• Exemplify the highest standards of professionalism and adherence to company policies and guidelines.
• Provide support, coaching, and guidance on complex technical matters, ensuring teams are familiar with MUFG's internal processes, including ITSM and project management.
• Manage team performance, ensuring regular coaching, career progression, and training.
• Foster the growth of subject matter experts (SMEs), develop succession plans, and nurture the next generation of leaders within the organization.
  Others/Control:
• Maintain a comprehensive overview of risks and controls for the network and security stack of products. Proactively address open issues, identify Self Identified Issues (SII), and create effective remediation plans.
• Understand business needs and lead the implementation of a zero-trust architecture in the region.
• Ensure departmental projects are delivered within scope, on time, and within budget.
• Assess branch requests for infrastructure assistance and allocate appropriate resources for support.
• Support the creation and updating of policies, ensuring alignment with all pertinent regulations.
• Assist in managing the department's risk profile, ensuring all aspects are monitored and addressed.
• Maintain an updated understanding of industry trends, products, relevant laws, and regulations.
• Prepare and submit monthly departmental reports, showcasing progress, challenges, and future plans.
• Engage in relevant branch and regional committees, contributing expertise and insights.
• Act as a subject matter expert on infrastructure, as well as database and Unix administration topics, providing guidance to management.
• Ensure the provision of a secure and stable platform for the Bank’s database and Unix servers.
• Ensure project and BAU activities are maintained within agreed service levels, optimizing team resources to maintain desired support levels. Able to influence processes and systems based on expertise.
• Offer insights on system development and integration, ensuring the correct application of technical strategies, policies, standards, and practices.
• Monitor technical progress, inform the Head of Department about significant technical issues, and make resolution recommendations.
• Strictly adhere to all company policies and guidelines, setting an example for the team.

Requirements:

• Minimum 20 years of experience in managing regional IT infrastructure
• Experience in Networks (Cisco/Juniper/F5) and WAN/LAN/Wireless.
• Experience in managing end-to-end product management process
• Experience in a Financial Services or large complex and/or global environment preferred.
• Project management experience
• Infrastructures troubleshooting build and deliver experience a must.
• Experience of having led an Infrastructure support teams.
• Degree in Computer Science or a related technical discipline.
• ITIL certification is preferred.
• PMP, Cloud (AWS/other), MCSE, RHEL, CCIE, VMware certification is added advantage.
• Degree in Computer Science or a related technical discipline.
• ITIL certification is preferred
• Strong experience in a dynamic Network product management role. Proven success in overseeing all elements of the product and project development lifecycle
• High effectiveness in managing cross-functional teams
• Experience in delivering finely tuned product marketing strategies
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
• Understand Total Cost of Ownership (TCO) principals at a high level.
• Having technical knowledge in Network(WAN/LAN/Wireless), Server virtualization, SAN Storage, VMware, NSX, SDN, Database, etc
• Excellent leadership skill
• Excellent Analytical, Troubleshooting and Problem-solving skills
• Good verbal and written communication and able to manage key stakeholders i.e. project team, security, compliance and IT operations.
• Good understanding on basic networking technology e.g. TCPIP, ip multipathing, IP aggregation, etc.
• Good understanding of the various enterprise technologies e.g. SAN, enterprise backup, backup procedures, storage management, enterprise monitoring, ITSM etc.
• Good knowledge in virtualisation/hypervisor technologies on various operating platforms e.g. KVM
• Knowledge on Ansible, Zabbix, CyberArk, Splunk, GLPI, OCS Inventory, PHP, JP1, Ansible
• Bachelor’s degree (or equivalent) in product design or engineering
• Previous experience in Product Management, Operations and deployment management.
• Proven success as a product developer in a nonmanagerial role
• Demonstrable in-depth knowledge in cloud-based network solutions.
• Technical certifications like in prime vendor (Cisco, Juniper, AWS, MS Azure) solutions and cloud-based products. Excellent leadership skill
• Excellent analytical and troubleshooting skills
• Good verbal and written communication and able to manage key stakeholders i.e. project team, security, compliance and IT operations.
• Excellent Unix scripting skills (Bash, Python, Perl)
• Knowledge on Zabbix, GLPi, Ansible, Splunk, JP1 etc
• Merge technical prowess with a strategic mindset, ensuring seamless deployment and optimized operations of our network and security infrastructure.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10061998