Total 12 job vacancies by SIN KONE Pte Ltd

Did you know KONE moves over one billion people every day. We employ over 65,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

Maintenance Technicians ensure the performance and functionality of elevators/escalators in the buildings of West Region. This role supports Service Operations Team in their activities by conducting regular maintenance, respond to call outs, repairing worn out parts in the elevators/escalators, and promptly restoring them to activity. This role plays a very important in our KONE’s vision, which we dedicated to the people flow. 

What will you be doing?

Customer relationship management

• Responsible for maintaining excellent relationships with the customers, the site contact person and end-users presents on site, by applying the service mindset attitude.
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)
• Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition
• Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process

Service operations

• Accountable for the end-user’s and the site’s safety
• Responsible for a safe working environment during the site visits
• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions, and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions
• Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders
• Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads
• Responsible for effectively planning the workload, in conjunction with his supervisor
• Responsible for accurate and real time back reporting of work performed and materials consumed (at the equipment level) to ensure the accuracy of customer communication and invoicing.
• Responsible for managing the proximity stock (shelving, inventory, stock transfer)
• Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department
• Responsible for reporting possible near misses to his supervisor

Competence development

• Responsible for developing your competences through on-the-job training, learning from others, and attending proposed trainings (e-learning, classroom, onsite etc.)
• Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk · Required to give training/coaching to persons nominated by the supervisor

 Are you the one?

• Experienced from customer service
• Prior experience of elevator/escalator industry is a plus
• Basic knowledge of electronics
• Fresh graduates in electrical/electronic/mechanical engineering are welcomed to apply

What do we offer?

• Career progression opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
 

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day. We employ over 65,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

Maintenance Technicians ensure the performance and functionality of elevators/escalators in the buildings of West Region. This role supports Service Operations Team in their activities by conducting regular maintenance, respond to call outs, repairing worn out parts in the elevators/escalators, and promptly restoring them to activity. This role plays a very important in our KONE’s vision, which we dedicated to the people flow. 

What will you be doing?

Customer relationship management

• Responsible for maintaining excellent relationships with the customers, the site contact person and end-users presents on site, by applying the service mindset attitude.
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)
• Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition
• Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process

Service operations

• Accountable for the end-user’s and the site’s safety
• Responsible for a safe working environment during the site visits
• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions, and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions
• Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders
• Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads
• Responsible for effectively planning the workload, in conjunction with his supervisor
• Responsible for accurate and real time back reporting of work performed and materials consumed (at the equipment level) to ensure the accuracy of customer communication and invoicing.
• Responsible for managing the proximity stock (shelving, inventory, stock transfer)
• Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department
• Responsible for reporting possible near misses to his supervisor

Competence development

• Responsible for developing your competences through on-the-job training, learning from others, and attending proposed trainings (e-learning, classroom, onsite etc.)
• Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk · Required to give training/coaching to persons nominated by the supervisor

 Are you the one?

• Experienced from customer service
• Prior experience of elevator/escalator industry is a plus
• Basic knowledge of electronics
• Fresh graduates in electrical/electronic/mechanical engineering are welcomed to apply

What do we offer?

• Career progression opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
 

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day. We employ over 65,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

Maintenance Technicians ensure the performance and functionality of elevators/escalators in the buildings of West Region. This role supports Service Operations Team in their activities by conducting regular maintenance, respond to call outs, repairing worn out parts in the elevators/escalators, and promptly restoring them to activity. This role plays a very important in our KONE’s vision, which we dedicated to the people flow. 

What will you be doing?

Customer relationship management

• Responsible for maintaining excellent relationships with the customers, the site contact person and end-users presents on site, by applying the service mindset attitude.
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)
• Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition
• Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process

Service operations

• Accountable for the end-user’s and the site’s safety
• Responsible for a safe working environment during the site visits
• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions, and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions
• Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders
• Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads
• Responsible for effectively planning the workload, in conjunction with his supervisor
• Responsible for accurate and real time back reporting of work performed and materials consumed (at the equipment level) to ensure the accuracy of customer communication and invoicing.
• Responsible for managing the proximity stock (shelving, inventory, stock transfer)
• Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department
• Responsible for reporting possible near misses to his supervisor

Competence development

• Responsible for developing your competences through on-the-job training, learning from others, and attending proposed trainings (e-learning, classroom, onsite etc.)
• Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk · Required to give training/coaching to persons nominated by the supervisor

 Are you the one?

• Experienced from customer service
• Prior experience of elevator/escalator industry is a plus
• Basic knowledge of electronics
• Fresh graduates in electrical/electronic/mechanical engineering are welcomed to apply

What do we offer?

• Career progression opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
 

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

What will you be doing?

Testing

• Liaises with relevant site personnel to ascertain state of lift. Posts notices on lift and communicate with the others who may be affected
• Ensures that the lift is electrically safe
• Commissions the lift in accordance with the agreed specification parameters
• Tests the lift in accordance with the relevant test document and KONE standard interpretation of EN81, Lift Directive and/or Design (Essential Health & Safety Requirements compliance)
• Takes measurements and completes the necessary documentation
• Records any abnormalities for corrective action or inclusion in H&RA for the lift/site
• Carries out final inspection and signs the Final inspection document
• The Tester reports the condition of the lift to the Installation Supervisor who is responsible for all the site activities.
• The Tester will give snagging items list to the Fitter and a copy to the Installation Supervisor.
• The Tester should not make any other communication outside the company without permission from the supervisor.
• Takes part in meetings and work groups related to quality and technical issues
• Is responsible for the lift well security (safe for other trades and public etc) and safety of all persons involved in the installation activities during commissioning and testing of the lift (or escalator)

Are you the one?

• Holistic knowledge of products
• Working knowledge in lift directive and related legislation, EN81’s and related standardization, local codes, installation methods, lift technology and model-related product technical specifications.

What do we offer?

• Career progression and opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills > https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be
• You are surrounded by fun colleagues and a lively working environment within the Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

What will you be doing?

Customer relationship management

• Responsible for maintaining excellent relationships with the customers, the site contact person
• and end-users presents on site, by applying the service mindset attitude.
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)
• Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition
• Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process

Service operations

• Accountable for the end-user’s and the site’s safety
• Responsible for a safe working environment during the site visits
• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions, and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions
• Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders
• Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads
• Responsible for effectively planning the workload, in conjunction with his supervisor
• Responsible for accurate and real time back reporting of work performed and materials
• consumed (at the equipment level) in order to ensure the accuracy of customer communication and invoicing.
• Responsible for managing the proximity stock (shelving, inventory, stock transfer)
• Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department
• Responsible for reporting possible near misses to his supervisor

Competence development

• Responsible for developing your competences through on-the-job training, learning from othersand attending proposed trainings (e-learning, class room, onsite etc.)
• Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk · Required to give training/coaching to persons nominated by the supervisor

 Are you the one?

• Experience from customer service
• Prior experience of elevator/escalator industry is an asset
• Advanced knowledge of electronics

What do we offer?

• Career progression opportunities within a global
• Full-time role enabling you establish a function and make it your
• Total reward elements that engage and motivate our employees and help us make KONE a great place
• Comprehensive learning and development programs covering a wide range of professional > https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? We employ over 63,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

We are embarking upon an exciting growth phase and as such we have an amazing opportunity for you to join our team in KONE Singapore, as Procurement Manager. This role directly reports to Procurement Manager, KONE Southeast Asia. The Procurement Manager is responsible to coordinate and handle procurement activities in his/her local unit in close collaboration and alignment with local business operations and frontline. This includes driving the implementation of global and frontline-based sourcing projects in the country as well as local supplier selection, negotiation and management. He/she represents Procurement of the country and supports functions and business on smart spend optimization.

What will you be doing?

• Acts as a key point of contact and contract owner of all subcontractors and suppliers. Managing subcontractors and suppliers, procurement of local materials, manage contracts, PO management, process improvement, compliances, audit and supporting stakeholder’s request.
• Drives availability, quality and cost development of local materials and services in the country
• Ensures smooth process of Purchase Order management
• Facilities cross-functional cost and spend reviews in the country
• Supervises Purchasing Coordinator
• Implement process improvements, compliances, and audits
• Provide efficient and effective business support to all stakeholders
• Implements Global and Frontline category plans in the country
• Strategic planning and execution

Are you the one?

• Degree in Sourcing or Supply Chain Management or Industrial Engineering related courses
• Solid experience in procurement of direct materials or Quantity Surveyor (Cost Estimation)
• Proficient in using MS Office tools and SAP
• Demonstrated experience on leadership with a minimum of 4 years
• Ability to communicate effectively and efficiently with both internal and external stakeholders
• Proven track record of cost savings related to procurement or logistics management
• Ability to thrive in a matrix organization
• Knowledgeable of supply market or cost estimation in area of responsibility
• Strong supplier tendering and negotiation skills
• Well versed in Contract Management
• Good command of English

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
 

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

 #LI-YL1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

What will you be doing?

Customer relationship management

• Responsible for maintaining excellent relationships with the customers, the site contact person
• and end-users presents on site, by applying the service mindset attitude.
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)
• Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition
• Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process

Service operations

• Accountable for the end-user’s and the site’s safety
• Responsible for a safe working environment during the site visits
• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions, and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions
• Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders
• Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads
• Responsible for effectively planning the workload, in conjunction with his supervisor
• Responsible for accurate and real time back reporting of work performed and materials
• consumed (at the equipment level) in order to ensure the accuracy of customer communication and invoicing.
• Responsible for managing the proximity stock (shelving, inventory, stock transfer)
• Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department
• Responsible for reporting possible near misses to his supervisor

Competence development

• Responsible for developing your competences through on-the-job training, learning from others and attending proposed trainings (e-learning, classroom, onsite etc.)
• Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk · Required to give training/coaching to persons nominated by the supervisor

 Are you the one?

• Experience from customer service
• Prior experience of elevator/escalator industry is an asset
• Advanced knowledge of electronics

What do we offer?

• Career progression opportunities within a global
• Full-time role enabling you establish a function and make it your
• Total reward elements that engage and motivate our employees and help us make KONE a great place
• Comprehensive learning and development programs covering a wide range of professional > https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

About KONE

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Looking for a new Challenge?

Are you looking to kick-start your career as a Tester? Look no further!

KONE is a global leader in the industry, and we're excited to announce that we are actively seeking individuals with no previous experience to join our team. 

Don't worry if you're new to the field – comprehensive training will be provided to ensure you have all the necessary skills to excel in this role. Whether you're a recent graduate, or simply looking to gain hands-on experience, we welcome part-time workers and stay-at-home moms from all backgrounds.

Our commitment to diversity and inclusion means that we encourage applications from both male and female candidates. Join us on this exciting journey and unlock your full potential as a Tester with us!

What will you do?

Testing

• Liaises with relevant site personnel to ascertain state of lift. Posts notices on lift and communicate with the others who may be affected
• Ensures that the lift is electrically safe
• Commissions the lift in accordance with the agreed specification parameters
• Tests the lift in accordance with the relevant test document and KONE standard interpretation of EN81, SS550 Lift Directive and/or Design (Essential Health & Safety Requirements compliance)
• Takes measurements and completes the necessary documentation
• Records any abnormalities for corrective action or inclusion in H&RA for the lift/site
• Carries out final inspection and signs the Final inspection document
• The Tester reports the condition of the lift to the Installation Supervisor who is responsible for all the site activities. The Tester will give snagging items list to the Fitter and a copy to the Installation Supervisor. The Tester should not make any other communication outside the company without permission from the supervisor.
• Takes part in meetings and work groups related to quality and technical issues is responsible for the lift well security (safe for other trades and public etc) and safety of all persons involved in the installation activities during commissioning and testing of the lift (or escalator)

Are you the one?

• Able to work in a fast-paced environment
• Able to understand professional documents and communicate about own professional area
• Comprehensive training will be provided to candidates with no experience

What do we offer?

• Career progression in opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!
 #LI-YL1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

A Digital Service Operations Expert is a recognized expert of one or more KONE digital solutions in terms of process and tool understanding. This role exists at frontline level. The role is the primary support person and subject matter expert for digital solutions. They have important role to develop competences of the digital services in their own frontline in collaboration with other functions. The position is part of THD organization.

What will you be doing?

Operative activities:

Sales technical support

• Support Maintenance sales team on the digital services with technical guidance

Evaluate and coordinate issues from customer and field

• Responsible of the digital issue resolution end to end process
• Accountable that the issues from customers and field are solved as defined in Service Level Agreementy(SLA)
• Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
• Coordinate local actions needed for troubleshooting
• Create knowledge articles about issues and distribute them to local and global as needed
• Act as first point of escalation for issues when new solutions are deployed in frontline
• Proactively check that support tickets escalated from/to IT are followed and required actions done
• Monitor 24/7 Data Transfer Unit (DTU) installation status for lift/Esc.
• Follow up with MM/OM on the backlog and get their plan for the installation.
• To monitor the device stock level in Global Spare Supply (GSS) and make plan for the material procurement.
• Proactively monitor the timely closure of all Service Need (SN) and work with MM if there are any issues to close the SN.
• Proactively monitor the SN for critical equipment’s and advise Operations(OPS) team for actions to be taken.
• Data collection from 24/7 for Alternative Maintenance Regime (AMR) contracts existing/ New customers.
• Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
• Lead the weekly meeting on SN and repeated callouts.
• Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
• Work with KONE CUSTOMER CARE Centre (KC3) to check on the timely dispatch of SN.
• To contribute any other new initiatives initiated by the country to improve the operation efficiency.
• Training for the planner group technician on digital solutions.
• To work closely Operations (OPS) on the new development to improve the operations.
• To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.
• To support on Dynamic Maintenance Plan(DMP)implementation for service operations.
• Required to travel to KSEA countries on Digital Solutions.

Customer onboarding:

• Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
• If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
• Ensure that customer site and administrator users are correctly created and maintained

Be specialist of solution configurations and commissioning:

• Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
• Support NEB-SEB handover process for the digital services

Competence development activities:

Support in learning and training

• Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations
• Identify the need for training together with L&D, help with relevant training material
• Train The Trainers to ramp up the local field competencies related to commissioning and testing
• Communicate and train new services and solution updates based on product releases
• Create excitement of the digital services in the sales and operations in co-operation with Offering management

Digital community activities:

• Actively participate in Digital Champions network and other APF network communities
• Support and perform tests when required from Global team to improve digital services
• Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates
• Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable
• Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services
• Supporting localization of On Line Help center support articles if needed

Are you the one?

• Bachelor’s degree in Engineering or other relevant field
• Fluent local language skills and good level of English
• Working experience with digital solutions or services
• Customer service mindset. Good communication and interpersonal skills
• Good knowledge and understanding of digital systems, cybersecurity and technologies overall
• Ability to seek information and learn about new digital technologies independently
• Ability to see from end users’ perspective
• Ability to explain technical complex situations in an understandable way to people who are not digital literate
• Project management skills an asset
• Understanding of processes related to change and change management
• Genuine interest in processes, methods and tools in own specialist area

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
 

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

 #LI-YL1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

Safety Specialist supports business in the improvement of safety management, understanding and performance within their organizational responsibility area. They work with the global/area/unit teams to implement, maintain and continually improve KONE Way for Safety.  

What will you be doing?

Safety policy and objectives

• Support the implementation, maintenance and improvement of KONE safety management system (operating model) including worker, user and third party safety
• Cultivate an understanding and actively caring culture for safety. Act as a role model  
• Compile, maintain and improve safety documentation together with the unit safety team
• Actively participate in and contribute to unit safety committee and other safety forums
• Provide professional advice and support to the unit on matters affecting safety
• Plan, participate in and implement projects and activities to improve safety
• Work closely with customers and partners, including KONE subcontractors
• Support the development, review and exercise of crisis and emergency response plans   

Safety risk management

• Monitor and develop safety risk management processes, tools and practices
• Support safety related change management projects and initiatives

Safety assurance

• Collect, measure and ensure accuracy of leading and lagging safety data. Report performance  
• Monitor legal and business environment development in safety, identify and propose actions
• Perform safety audits regularly to verify compliance, identify uncontrolled risks and deviations
• Assist line management in safety audits/visits and support the audit process improvement
• Analyze and investigate incidents. Support the investigation process improvement
• Manage corrective and preventive actions for continual improvement

Safety promotion

• Develop own competences as a safety specialist in co-operation with the manager
• Support the training and development of others’ safety competences in the unit
• Proactively communicate safety information including investigation outcomes and best practices

Are you the one?

• Recognized professional qualification in safety.
• Registered as WSH Officer with MOM for at least 10 years preferred.
• Minimum 10 years working experience in the building construction industry preferred.
• Good knowledge of applicable safety regulations
• Safety management system, tools and certifications experience
• Problem solving, incident management, auditing and analysis skills
• People management, training and communication skills
• Strong people and interpersonal skills
• Ability to work well in digital and mobile environment
• Project and change management skills
• Bachelor degree or equivalent experience in relevant field  
• MRT and LTA project experience preferred.

What do we offer?

• Career progression opportunities within a global organisation
• Full-time role enabling you establish a function and make it your own
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

https://youtu.be/KMLfv2i8Cts

#LI-YL1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

What will you be doing?

Site supervision process:
• Accountable for the delivery of the installation project
• Accountable for Site Safety
• Responsible for securing efficient management of environmental aspects of the installation (waste handling, hazardous material, minization of travel)
• Accountable for the financial result of the project (cannot be responsible for costs associated with changes in factory prices or exchange rate variables)
• Participates to the sales/installation hand-over and validates the term of the order received from the customer together with the salesperson
• Prepares the overall installation program and resource planning
• Responsible for planning and organizing the delivery and storage of materials and tools to the site and placing the orders to subcontractors and Non KONE factory material suppliers
• Responsible for site preparations and follow-up of site readiness
• Accountable for use of correct KONE installation methods throughout the installation
• Ensures cost control as per action plans during budget, and pre-calculated CM2% towards achieving the  R80 targets
• Responsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to his superiors
• Responsible for maintaining project documentation
• Updates information to company management systems (eg S-plan milestone updates)
• Collaborates with Accounts payable / Controlling to ensure site activities are planned and executed in accordance with contractual payment terms and actual payments received.
• Accountable for final testing of the equipment and handover to maintenance

Customer and Sub-contractor Relationship management:
• Accountable for customer satisfaction and quality of installation
• Accountable for Sub-contractor quality and Safety performance
• Single point of contact towards the customer during installation regarding site management, responsible for internal and external communication during the project
• Aims at achieving allocated sales targets and add-on sales and variations during installations
• Develops and maintains a cordial and professional relationship with the sub-contractors

People management / Leadership:
• Accountable for people (site operatives) development and wellbeing, and managing the performance of the team and individuals.
• Determines objectives, plans as well as organizes, communicates, controls, and motivates the installation team
• Identifies field operative training needs and manages training plans

What do we offer?

• Career progression opportunities within a global organisation
• Full-time role enabling you establish a function and make it your own
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

https://youtu.be/KMLfv2i8Cts

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

A Technical Field Support Engineer provides technical support during the installation and commissioning of KONE products.  He/she resolves technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE’s safety, process and quality requirements, without problems and on a timely basis.

He/she collaborates with other system providers (like BMS, Access control, etc.) to help commission and deliver a turn-key solution to the customer.

What will you be doing?

Remote and site support services for Front Lines and Supply Operations

Provide remote or on-site technical support for installation coordination of digital solutions (destination control system, monitoring system, LAN network, etc.) with KONE project team and KONE subcontractors

Verifies that installation of digital solutions is properly performed and up to standard.

Provide technical support to ensure customer requirements are met

Provides related training to subcontractors, KONE project team, customers on KONE digital solutions.

Product development

Piloting and implementing new product and solution

Method and tools development

• Installation method development
• Trouble shooting tools development

Quality:

• Create quality reports after site visits and list issues which require corrective actions
• List all site issues and forward corrective actions according to KONE process requirements.
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

Safety

• Be aware and operate within KONE safety requirements
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.

• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected

Are you the one?

• Completion of bachelor’s or master’s degree in Computer Science, IT, Electronic Engineering, or related field
• Intermediate knowledge of popular OS like Windows 7/10/11, Linux (Ubuntu)
• Knowledge of C#, SQL or Python is a plus
• Have strong interest in exploring new cutting edge technologies
  • Cloud and open-source technologies
  • IoT
• Good communications (written and verbal), negotiation, and problem solving skills.
• Strong level of self-motivation and ability to work independently

What do we offer?

• Career progression opportunities within a global organisation
• Full-time role enabling you establish a function and make it your own
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers