Total 27 job vacancies by Ntuc Club

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team to serve the events and travel products enquiry channels. As a Customer Care Executive, you will play a crucial role in ensuring exceptional customer service and satisfaction for our clients. You will be responsible for handling enquiries, resolving complaints, providing travel-related information including curating of travel programs and managing customer relationships.

· Respond promptly and professionally to customer enquiries via various communication channels (phone, email, WhatsApp chat, and social media) regarding events and travel-related matters.

· Provide accurate and comprehensive information about event itineraries, travel destinations, accommodations, transportation, visa requirements, and other relevant details to customers.

· Assist customers in selecting and booking event tickets, travel packages, hotel reservations, flights, and other related services.

· Resolve customer complaints and concerns efficiently and satisfactorily, aiming to exceed their expectations and maintain a positive brand image.

· Collaborate with other departments and external vendors to ensure smooth event operations and seamless travel experiences for customers.

· Process customer requests, changes, cancellations, and refunds in accordance with company policies and procedures.

· Follow up with customers to gather feedback, address additional needs, and promote loyalty and repeat business.

Requirements:

• A degree or diploma in hospitality and tourism, or related studies
• Min 2 years of relevant experience
• Good communications skill
• Adaptable in a fast-paced environment
• Great attention to detail
• Able to empathise with customers and resolve issues objectively
• Strong sense of ownership and ensures that customer issues are resolved promptly
• Positive and friendly in interactions with customers
• Flexible to attend to customer requests, out of office or on weekends/ public holidays

We are seeking a dynamic and experienced individual to oversee our Customer Service and Travel Curation team. The primary responsibility of this role is to ensure the seamless operation of our travel curation process, timely delivery of curated travel packages, and exceptional customer service to uphold our company's reputation. The successful candidate will lead a team, manage relationships with overseas operators, handle client complaints effectively, and maintain key performance indicators (KPIs) related to travel deals on our platform.

• Oversee Travel Curation Process: Directly manage the travel curation team to ensure the timely creation and updating of travel packages. Coordinate with the sales team to align travel offerings with market demands and promotional activities.
• Manage Customer Service Operations: Lead the customer service team to deliver outstanding support to clients, addressing inquiries, complaints, and requests promptly and professionally.
• Vendor Relationship Management: Cultivate and maintain relationships with overseas operators and travel partners. Negotiate contracts, secure favorable terms, and monitor performance to ensure the delivery of high-quality services.
• Performance Monitoring and Reporting: Establish and monitor KPIs related to travel deals on our platform, with a focus on achieving a minimum 30% contribution to total offerings from the Uplay portal. Analyze performance metrics, generate reports, and provide insights to drive continuous improvement.
• Operational Efficiency: Streamline processes and workflows to optimize efficiency and productivity within the customer service and travel curation teams.
• Adherence to Policies and Regulations: Ensure compliance with company policies, industry regulations, and ethical standards in all aspects of customer service, travel curation, and vendor management activities

Requirements:

• Bachelor degree or Diploma in Business Administration, Hospitality Management, or related field (preferred).
• Experience in customer service management and/or travel industry operations is an advantage
• Min 3 years of relevant experience
• Excellent communications skill
• Willing to travel when required
• Able to work on weekend/public holidays when required

The Role:

• Responsible for the monthly closing and reporting, including but not limited:
• Prepare journal entries, balance sheet reconciliations and analysis (including bank reconciliation, inter-company reconciliation)
• Prepare monthly balance sheet schedules
• Assist with month-end, quarterly and year-end closing procedures
• Income Tax/ Goods & Service Tax (GST) Submission
• Assist in preparing quarterly GST returns, ECI and Tax computation
• Assist in year-end audit
• Perform other duties, ad hoc assignments and projects as assigned

Requirements:

• Minimum Diploma/ Degree in Accounting & Finance or equivalent
• Minimum 3 - 5 years working experience in finance & accounting
• Team player, good interpersonal skills, keen to learn and posses positive attitude
• Able to work independently and meet tight deadlines
• Strong analytical skills and attention to details

The incumbent requires to have in-depth understanding of both the technical expertise and leadership skills to manage a diverse work force. Incumbent will oversee the day-to-day technical and maintenance aspects of ensuring safety and optimal functionality of the facilities. Incumbent will also be responsible for any planning and managing of projects pertaining to technical and facilities aspects.

Areas of responsibilities:

1. Technical Systems Management:

• Manage installation, testing and adjustment of facilities and related systems to ensure compliance with required specifications.
• Supervise, operate, and maintain all technical systems including water filtration, circulation, water temperature, and chemical treatment systems.
• Ensure compliance with safety regulations and industry standards for water quality and equipment operation.

2. Projects Management:

• Develop and oversee project schedules, budgetary requirements, and submission for approvals requirements.

3. Team Leadership:

• Manage a team of technicians, mechanics, and other technical staff.
• Ensure proper coverage for daily operations as well as even distribution of work during lull and peak periods.
• Keep abreast of industry advancements and make recommendations of new technologies into waterpark operations where applicable, especially pertaining to Environmental, Social and Governance (ESG).

4. Preventive Maintenance:

• Develop and implement a comprehensive preventive maintenance program (PMP) for all equipment and facilities of the park to minimize downtime and extend the life of assets and environment.
• Schedule routine inspections and maintenance tasks for rides, pumps, filtration systems, and other technical components.

5. Emergency Response:

• Establish and oversee emergency response protocols including but not limited to a Risk Assessment for technical malfunctions, equipment failures and/or electrical downtime.
• Coordinate with relevant authorities and/or parties to ensure a swift and effective response to any such emergencies.

6. Budget Management:

• Collaborate with the management team to develop and manage the technical services budget, ensuring cost-effectiveness and efficient resource allocation.

7. Compliance and Regulations:

• Key personnel in liaison with relevant authorities for all types of inspections and/or approvals, ensuring the technical systems and the structures comply with local, state, and federal regulations.

8. Vendor and Contractor Relations:

• Manage relationships with external vendors, suppliers, and contractors providing technical services or equipment to the park without compromising on integrity.
• Negotiate contracts, oversee service agreements, and evaluate the performance of third-party service providers.

9. Documentation and Reporting:

• Maintain detailed records of maintenance activities, repairs, inspections, manuals and drawings, etc.

Requirements:

• Degree in Engineering or construction management
• Minimum 5 years of experience in technical services, construction or maintenance with significant experience in design, specification, implementation, testing and commissioning of industrial systems
• Diploma in Engineering is acceptable with minimum 10 years of related experience indicated above
• Able to work on weekends/public holiday when required
• Experience in managing a team of technicians
• Good communication skills

You will be part of the team to develop and strengthen My Golf Kaki (MGK) value proposition, drive membership growth, and achieve revenue targets.

Responsibilities:

· Conduct market research, analyse industry trends and identify opportunities to enhance packages and experiences so as to increase membership recruitment and retention.

· Oversee the development, planning and organising of various MGK programs, events, and initiatives offered. This includes social golf events, competitions, workshops, and community engagement activities to engage existing and attract potential members into MGK membership.

· Manage the development and operations of the MGK Golf Academy. Work with key stakeholders such as SGA, SPGA, partner academies, to improve academy curriculum and development pathways to fulfil learning demand and grow number of golfers in Singapore.

· Build and maintain strong relationships with key stakeholders, potential partners, and industry leaders to increase MGK value proposition, visibility, and reputation. This includes but is not limited to golf equipment and apparel, F&B, lifestyle products and services, etc.

· Identify and secure partners for membership recruitment and event participation. This includes but not limited to golf academies, schools, unions, corporate companies, etc.

· Coordinate recruitment efforts with internal and external stakeholders. Work with Marketing, Public Relations and Membership Operations and other stakeholders to promote and market MGK.

· Manage budget planning, resource allocation and generate performance and financial reports for MGK membership and engagement activities.

· Assist with general enquiries and other duties as assigned by HOD/RO.

Requirements:

· Degree or Diploma, preferably in events, sports management or club membership.

· At least 2 years of relevant work experience in a similar capacity.

· Experience / knowledge of Golf will be an added advantage.

· Excellent communication, interpersonal, customer service skills and administrative skills.

· Experience in partnership, customer service and membership sales.

· Meticulous and detail-oriented with strong analytical skills.

· Proficient in Microsoft Office especially Microsoft Powerpoint and Excel.

· Able to work in a fast-paced environment independently and as a team.

· Able to work on weekend and public holidays when required.

IF you are creative and digitally savvy with lots of ideas, we would like to hear from you!

The Job:

1. Curate, plan and execute marketing campaigns, including digital initiatives and social media content
2. Collaborate with stakeholders to develop strategies, joint promotions and partnerships
3. Coordinate with media agencies and vendors for successful campaign launch and execution
4. Manage digital platforms and assets
5. Support the implementation of loyalty programs and ensure their smooth execution
6. Track campaigns performance and provide comprehensive reports

Requirements:

• Min a degree in Marketing or related fields
• 2-3 years of relevant experience
• Excellent communication and negotiation skill
• Good knowledge in various social media platforms and digital channels
• Able to analyze data for marketing campaigns performance

The incumbent plays an important role in ensuring the smooth operation and delivery of leisure and recreational services within a Recreation Center (RC). This position involves overseeing the planning, organization, and execution of recreational programs that cater to the diverse interests and needs of the community, promoting health, wellness, and a sense of community among migrant workers. By managing resources efficiently and fostering a welcoming, inclusive environment, he/she supports the enhancement of quality of life and contributes to the overall well-being of individuals and communities. Through networking with various stakeholders, this role ensures that recreational facilities and programs are accessible, engaging, and meet the expectations of those they serve.

Roles and responsibilities include:

· Plan, organize, and oversee recreational programs, including sports leagues, fitness classes, and cultural arts events, ensuring a diverse range of activities that meet the interests and needs of the RC visitors.

· Manage contracts with vendors, instructors, and service providers to secure equipment, facilities, and professional services required for program offerings.

· Implement marketing and promotional strategies to increase awareness and participation in recreational programs, including social media campaigns, local advertising, and outreach events.

· Conduct regular safety inspections and maintenance of recreational facilities and equipment to ensure compliance with health and safety regulations and to provide a safe environment for all participants.

· Evaluate the effectiveness of recreational programs and services through participant feedback, attendance records, and financial analysis, adjusting as necessary to meet visitors’ needs and optimize resource use.

· Advocate for the development and improvement of recreational facilities and spaces, including presenting proposals to NTUC Club and seeking grant funding to support expansion and enhancement projects.

Requirements:

• Min Diploma in business/events and/or other relevant fields of study
• 8 years of relevant experience for managerial role, and min 5 years of experience for assistant managerial role
• Good communication skills
• Able to plan and execute events with supervisory experience
• Must be able to communicate and interact with workers from diversified backgrounds
• Willing to work on weekends/public holdays when required

We are looking for an Accounts Officer to handle the Accounts Payable functions. If you enjoy working with numbers and keen to enrich your career with the possibility of cross-functional exposure in the accounting field, we look forward to your application.

The Job Scope:

• Handle the accounts payable functions and staff claims
• Prepare journal entries
• Ensure accurate and timely month-end/year-end closing of the respective accounts
• Ad-hoc projects/duties as assigned

Requirements:

• Min a diploma or relevant accounting certificate
• At least 1 year of experience in similar function
• Good in Excel and meticulous in numbers
• Good communications skills

This role is a key position within the Innovation & Curation team, focusing primarily on partnership management. It offers an unique opportunity to contribute to the growth and success of the Innovation & Curation team by building and managing strategic partnerships.

The main function entails:

• Overseeing the sourcing and onboarding of vendors for curated programs
• Negotiations and ensuring that onboarded partnerships align with the organization's goals and standards
• Cold callings and attend to networking events to expand the partnership network with potential vendors
• Recommend and implement appropriate pricing strategy to attract potential vendors for partnerships

Requirements:

• A degree in business/hospitality/tourism with min 2 years of experience
• Good communication and negotiation skills
• Proficient in MS Office
• Able to perform under tight deadlines
• Able to work on weekends/PH when required
• Some overseas travellings may be required

We are seeking a passionate Learning and Development (L&D) Manager to support the growth and development of our employees.

As an L&D Manager, you will play a crucial role in helping individuals enhance their skills and knowledge.

By providing training and development opportunities, you will contribute to our company’s success and ensure that our employees are equipped with the necessary skills to excel in their roles.

Join us in fostering a culture of continuous learning and professional growth.

Roles & Responsibilities

1. Policies & Programmes

• Develop, implement learning strategies, review & enhance L&D policies and procedures in line with Club’s business goals
• Develop, implement and facilitate customized programmes for staff
• Perform customization on programmes including stand-up training for some programmes
• Source, evaluate and manage training vendors
• Plan, manage and publicize training plan

2. Learning Plans, Needs Analysis & Skills Certification

• Assess development needs by conducting Learning Needs Analysis (LNA) for the organization with the derivation of Total Company Training Plan
• Manage & monitor the Learning Plans, Needs and Certification courses for departments
• Source and recommend courses to the individuals of the learning needs identified
• Monitor the completion of the Departments’ Learning Plans and Needs Analysis

3. Others – reports, grants, etc

• Ensure the smooth running of all customized in house training programme ie; logistics support in setting up the room; attendances; publicity of courses; evaluation etc.
• Handle enquires on any training related matters including resolving any issues that may arises
• Compile customized training evaluations and provide analytical reporting
• Tap on available grants to defray learning cost
• Manage & monitor training budget, programmes & calendar
• Prepare reports and presentation
• Provide support to Management/ Departmental retreat
• Participate in HR projects & cross departmental committee
• To assist in any other duties as assigned

Qualifications & Other Requirements

• Bachelor degree with minimum 8 years of HR experience especially in Learning & Development
• Proficient in Learning Management System
• Good initiative, drive & a team player
• Able to work independently, multi-task and work within tight deadlines
• Good organizational and interpersonal skill

Preferred Knowledge & Skills

• Preference will be given to those who have experience in doing LNA
• Proficiency in MS Powerpoint and Excel

Job Purpose

The individual in this role plays a vital role in driving revenue growth and financial success. This position involves strategizing, analyzing data, and implementing initiatives to achieve and exceed financial targets and will support the Director of Sales in overseeing the Corporate Sales team, aiming to achieve revenue targets for Club-wide entities. Examine diverse revenue streams and endeavour to penetrate potential market segments. Additionally, the incumbent will collaborate with the Director to evaluate the budgets of different business units and devise effective sales strategies to attain the sales target.

Roles and Responsibilities

Sales Strategy and Planning:

• Contribute to the development of a comprehensive sales strategy aligned with financial goals and KPIs.
• Analyze market trends and competitor performance to identify opportunities for revenue growth for Uplay

Financial Target Achievement:

• Work closely with the sales team to set and achieve revenue targets, with a keen focus on financial KPIs.
• Monitor and assess performance against financial objectives and implement corrective measures when necessary.

Budget Management:

• Collaborate with finance and other relevant departments to develop and manage the sales budget.
• Ensure effective allocation of resources to maximize return on investment.

Pricing Strategies:

• Work with respective Bus to develop and implement effective pricing strategies.
• Optimize room rates, WWW packages to achieve optimal revenue yield for Uplay sales

Team Leadership and Development:

• Lead and motivate the sales team to meet and exceed financial targets.
• Provide guidance on financial aspects of sales, including negotiations and deal structuring.

Collaboration with Other Departments:

• Work closely with marketing, operations, and finance teams to align strategies and ensure financial objectives are met.
• Collaborate with Revenue Management to optimize overall revenue performance.

Customer Relationship Management:

• Foster relationships with key clients and corporate accounts to drive high-value sales.
• Ensure that customer satisfaction initiatives align with financial goals.

Risk Management:

• Identify potential risks to financial performance and develop contingency plans.
• Implement proactive measures to mitigate risks and uncertainties.

Compliance and Ethical Standards:

• Ensure that all sales activities comply with industry regulations and ethical standards.
• Uphold the integrity of financial transactions and reporting.

Qualifications and Other Requirements

• Bachelor’s degree in business, Marketing, Hospitality, or related field.
• Proven experience in events or hospitality sales, with a track record of meeting or exceeding sales targets.
• Strong leadership and good networking skills.
• Excellent communication, negotiation, and presentation abilities.
• In-depth knowledge of the hospitality industry, market trends, and competitors.
• Proficient in using salesforce
• Preferred for incumbent to have good working knowledge in the leisure and the entertainment industry

Looking for a new exposure in the hospitality and attractions industry? We are seeking an energetic individual who enjoys working with numbers and able to take on rotating portfolio to join US.

Job Description

• Ensure preparation of timely and accurate monthly, quarterly, and financial year management accounts
• Prepare and maintain full sets of financial reports
• Monitor and analyse monthly results/ variances and perform financial review to Finance Manager
• Oversees cash flow planning to optimize income and expenses
• Collaborate with internal stakeholders on yearly budgeting and forecasting and perform variance analysis
• Handle quarterly GST preparation, ECI, Tax Computation
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, where required
• Manage the board paper production process effectively, ensuring that papers are sent to Directors in a timely manner
• Responsible for the arrangements of board meetings/ AGM and taking minutes
• Supervise and provide guidance to accounting staffs on all accounting related matters
• Perform other duties, ad hoc assignments and projects as assigned

Requirements

• Minimum Degree in Finance/ Accounting or other professional Accountancy qualification
• Minimum 5 years of relevant working experience in finance & accounting
• Team player, good interpersonal skills, keen to learn and possess positive attitude
• Able to work independently, hands-on, meticulous with strong accounting knowledge, analytical and the ability to work under pressure to meet timelines
• Good writing and communication skills
• Well-versed in MS Office, especially MS Excel, PowerPoint and Word
• Experienced in handling external auditors, tax agents and relevant authorities

If you are an organised person who are details oriented and enjoy interacting with people, we look forward to your application.

The Job:

• Support annual customer segmentation process including review with the different product that incorporate customer behavior performance values to optimize decision making for sales.
• Develops and implements sales strategy, new business/membership/client development, retention of clients/members, identification of entrepreneurial enterprises and relationship management strategies.
• Maintaining cloud-based customer relationship management (CRM) software, reviewing, and refining of existing sales SOPs and KPIs.
• Generating reports and presenting to organisation stakeholders, working closely with senior management to ideate new sales strategies.

Requirement:

- Degree in relevant industry / events/functions preferred.

- 5 years in sales customer facing role or internal sales support is preferred.

- Proficient in MS Powerpoint and Excel

- Good communications skills

- Knowledge in tender process and Salesforce

- Good writting skills

Join our Waterpark as a Superhero in ensuring safety for all water-based rides and pools, to prevent accidents and provide timely assistance to guests!

Apart from being a superhero, we will also need you to help us maintain the park especially during peak period with a group of team members.

Duties

• Inspection of facilities
• Monitor usage of pool areas
• Enforcement of safety rules for water-based rides and pools

Physcial trainings will be provided to ensure you're equipped with the necessary super powers for the job! Upon obtaining each certification, you will be eligible for salary increment up to 3 certificates. PLUS! Career progression opportunities.

Requirements

• Must be able to swim, preferably with knowlegde of first aid
• Able to work on weekends and public holiday
• Able to work in an outdoor environment
• Customer-oriented with good interpersonal and communication skills
• Valid Bronze Medallion and CPR certificates preferred
• No prior experience needed

Job Purpose

To secure, manage and achieve maximum sales for the Corporate Sales Department to meet revenue forecasts. Ensure excellent coordination with the relevant departments to maximize client satisfaction with DE’s facilities.

Target market to work with all companies & Union with experience in Corp Family Day & Teambuilding segment. Working knowledge of selling attraction and function facilities to companies will be preferred.

Job Description

• Develop, service and manage designated accounts, maintaining relationship with key accounts
• Identify new business opportunities, follow up on business referrals/enquiries and potential sales
• Conduct site inspection for potential clients
• Generate proposals and contracts
• Issue function orders, specifying instructions and coordinate with respective internal departments
• Communicating client’s needs to respective departments, handle any issues that may arise, coordinate with suppliers and respective internal departments to resolve issues to maximise guest satisfaction
• Provide feedback to Sales Leadership on market situation and competitors’ activities
• Work with Marketing to ensure consistent lead generation
• Work with sales leadership to generate ‘out of box’ ideas for sales and motivational initiatives in developing promotional packages and sales strategies
• Embody company culture and maintain high sales employee engagement
• Meet pre-determined revenue goals through the activities of direct reports and identifying the process of yielding when required
• Ensure correct usage of CRM and other sales applications

Qualifications & Requirements

• Minimum Diploma in any field
• Minimum 3 - 5 years’ of experience in hospitality industry (with specialty in Travel Agents or MICE)
• Knowledge of product, sales strategies, processes and available resources
• Excellent written and verbal communications
• Proficiency in MS office
• Ability to multi-task and adhere to timelines
• A team player and adaptable to changes