Total 18 job vacancies by Changi Airport Group (singapore) Pte. Ltd.

We are hiring! Changi Rewards, the travel and retail loyalty program of Changi Airport is looking for a marketing senior associate. As part of the Rewards Marketing team, you will be responsible in driving customer acquisition and visits, increasing customer engagement and spend.

The successful candidate will be accountable for the day-to-day management of the loyalty programme, developing customer journeys and experience, and driving engagement initiatives. This is an individual contributor role. If you are passionate and excited about developing a best-in-class travel and retail loyalty program like us, join us!

Key Responsibilities

• Develop Changi Rewards WeChat Mini Program with stakeholders to acquire users and increase our penetration for China market.
• Use of WeChat to build social CRM to engage users, convert and turn into brand advocates.
• Focus on customer segmentations, customer journeys and customer lifecycle management, and leverage on marketing automation & digital tools to carry out customer lifecycle marketing.
• Involve in brand refresh program to increase awareness and customer engagement.
• Implement Rewards campaigns and data-led marketing initiatives to drive conversion and retention.
• Support premium customers program to deepen engagement and maximise value.
• Pursue and support revenue-generating opportunities for profitability.
• Organise members exclusive events to drive footfall, sales and unique customer experiences, managing end-to-end from conceptualisation, planning and execution to post-event analysis.
• Drive personalised engagement with members through digital marketing across various communication channels such as eDM, website, in-app, and other touchpoints.
• Develop in-depth understanding of our members through data analysis; track and measure CRM program performance, and transform data insights into action plans to improve business performance.
• Business partner to support business units and drive stickiness through loyalty program.
• Adopt best CRM practices and innovations, and develop best-in-class loyalty program to both travellers and non-travellers through a suite of offerings and unique experiences.

Key Performance Measurements
• Brand Heath Index
• Customer acquisitions/visits
• Spend per member
• Penetration rate for active members
• Digital Engagement metrics

Requirements

• Good degree with 1-2 years of experience in loyalty marketing, preferably in retail/ hospitality/tourism/banking/aviation industry. Fresh graduates with similar internship experiences are welcome to apply.
• Experience in China market and WeChat eco-system is strongly preferred.
• Familiar with customer relationship management or customer lifecycle management, from acquisition, engagement, conversion to retention.
• Experience in digital marketing and hyper-personalisation across customer segments/journeys through different channels.
• Independent and self-driven individual who is a team player and agile to changes.
• Ability to manage multiple stakeholders, cross-collaborate and multi-task.
• Excellent communications with both creative and analytical mindset.
• Advanced in MS Office (Excel and Powerpoint), knowledge in Business Intelligence tools (eg Microstrategy, Tableau, Power BI, Google Analytics) and campaign management tools eg Braze, Session M, Adobe Experience Cloud) highly desirable.

The Airside Development team oversees the development and operationalisation of new airside infrastructure projects particularly for T5 (apron, baggage, taxiways), and plan for future concept of operations by working closely with internal and external stakeholders, to ensure a safe and efficient airside and baggage operations in Changi Airport. To do so, building strong rapport with internal and external stakeholders across various levels of seniority is necessary. Most importantly, you will need to combine big picture thinking with detail orientation in the course of work:

• You will formulate and articulate airside operations requirements for the design and development of T5’s apron and aircraft movement areas, airside facilities and infrastructure
• You will develop future apron concepts for T5, conduct proof of concept trials and recommend projects for implementation in current terminals (i.e. Auto-Passenger Loading Bridge)
• You will ensure the smooth and timely operationalisation of new airfield infrastructure through the conduct of tabletop exercises and ground trials to deliver additional airside capacity in an efficient and safe manner

Requirements:

• Good degree in any discipline. Fresh graduates or candidates with 1-3 years of relevant working experience are welcomed to apply
• Strong written, verbal, and interpersonal skills to interact with a diverse group of both senior management and operations staff
• Good design thinking, project management and stakeholder management skills
• Highly driven, independent, resourceful, and adaptable team player who enjoys working in a fast-paced and dynamic environment
• Enjoys problem-solving and challenging status quo
• Strong proficiency in paper-writing/presentation tools and spreadsheet/data analytics tools (e.g. Microsoft suite of tools and any other digital tools to aid in work)
• Possess strong interest and passion in the aviation industry

An exciting opportunity awaits you at Changi Digital Factory, where you will lead the digital transformation efforts of Changi Airport Group. In this role, you will contribute to Commercial and Operational digital applications and projects, revolutionizing our business and elevating the customer experience. Collaborating with like-minded enthusiasts in squads, you will reimagine how we serve our connected customers. As a digital disruptor, your focus will be on recreating and redefining our business to establish a lasting competitive advantage, with a specific emphasis on building applications for Changi's existing and new digital products.

Responsibilities:
• Develop code based on design documentation for integration into desktop and mobile websites, as well as web applications.
• Understand cross-browser and cross-platform concepts and concerns.
• Ensure code and design quality through the execution of test plans.
• Exhibit a strong attention to detail and understanding of UX and visual design concepts, providing leadership perspective on front and backend technologies and their impact on the creative process.
• Collaborate closely with internal and external design, business, and technical counterparts.
• Adopt an agile approach: Develop, test, analyze, and iterate applications with the end objectives and key results in mind.

Requirements:
• 2-4 years of in-depth knowledge and experience in front-end and backend development for consumer-facing applications, including websites and mobile devices.
• Ability to solve complex development problems and produce high-quality code while pushing the technical boundaries of online applications.
• Proficiency in one or more programming languages; we use Python and JavaScript.
• Familiarity with AWS serverless components, e.g., development using DynamoDB, RDS, SNS, SQS, Cognito, S3, API Gateway, AppSync, Lambda with Python.
• Manage cloud resources with Infrastructure as Code, such as Terraform/AWS CDK.
• Development and consumption of RESTful web APIs.
• Implementation using GIT and working with continuous integration & deployment.
• Knowledge in frontend frameworks such as React and Next.JS.
• Knowledge in design frameworks such as Ant Design and Bootstrap.

We are looking for motivated and analytical individuals who play an important role in enhancing Changi Airport's operational performance in safety, capacity and efficiency. Your role requires you to have in-depth knowledge of airfield and flow to manage airside operations at Changi Airport.

To ensure a high-performing airside operation, you will be the key conduit between stakeholders which includes airlines, ground-handlers, Air Traffic Control, CAG divisions, etc. You will provide operational guidance and support to strive for optimal on-ground execution to enhance Changi’s safety, capacity and efficiency. You will perform quality assurance and engage stakeholders to improve operational processes. You will monitor and analyse the factors that result in sub-optimal performance for the airside operations, provide recommendations and work with stakeholders to formulate solutions to resolve them. You will also be involved in projects related to optimize Changi Airport’s capacity and improving efficiency of business operations. You will develop proposals/ recommendations to solve complex operational challenges and develop contingency plans to handle operational incidents.

Requirements:

• Good degree in any discipline with at least 2 years of work experience . Familiarity with airport planning/operations, ground handling operations is a plus.

• Strong written and verbal communication skills, to be able to put your ideas across to internal and external stakeholders.

• Data analytical capabilities and programming know-how will be advantageous.

• Motivated team player, able to handle fast-paced projects and adapt to constant changes.

• Fast learner with the willingness to contribute to a wide spectrum of operational areas.

Changi Airport Group’s (CAG) Power Platform Centre of Excellence (CoE) helps teams across CAG to streamline & re-engineer business processes, and designs & builds digital solutions and automations for these teams.

We are looking for a Power Platform Developer who will fit into our Power Platform CoE team of business analysts, support engineers and developers. You will be delivering solutions built on the Microsoft Power Platform, including, and not limited to, PowerApps, Power Automate, Power Virtual Agents, Power BI, Power Query, SharePoint, and Microsoft Teams.

As the Power Platform Developer & Power Platform CoE team member, you will:

• Work with product owners and stakeholders to analyse existing processes and requirements
• Create business process flows to automate processes & design solution process using swim-lane diagrams
• Collaborate with user product teams to design and develop the solutions
• Develop and deploy Power Platform-based solutions based on swim-lane diagrams, user stories, wireframes and other requirements-specification artifacts
• Identify system deficiencies and recommend design changes
• Add new features and enhancements to deployed applications
• Assist team members with troubleshooting PowerApps/Automate related issues that may arise in the day to day running of Power Platform applications
• Run, contribute and participate in User Acceptance Testing (UAT), including performing quality assurance checks and code reviews of solutions built by other developers
• Work with IT colleagues to ensure that solutions are deployed into CAG’s Power Platform environment in accordance with IT governance procedures
• Share your Power Platform knowledge through training sessions, workshops and consults

You should have:

• A degree in Computer Science, Engineering or any other related field, or equivalent software development experience
• 2 or more years of front/back-end development experience, with at least 1 year of Microsoft Power Apps/Power Automate development experience and have developed & deployed at least 4 canvas apps
• Good to have experience in setting up and interfacing with SharePoint, Dataverse and SQL databases
• Good communication, presentation and stakeholders’ management skills required

This role might be for you if:

• You derive immense satisfaction from building great software that your users love using
• You thrive on learning new things and look forward to sharing knowledge with others who may not be as experienced in low-code application development, especially on Microsoft’s Power Platform
• You are resourceful in working around the limits of your tools (e.g., Power Platform) and finding new and creative ways to achieve outcomes that others might not have thought possible
• You are an excellent team player, enjoy interactions with other developers and can work independently when the need arises
• You are patient with non-techie users

It would be extra awesome if:

• You are passionate about UX design thinking
• You are constantly brimming with ideas, always have a couple of side coding projects that you’re working on, and regularly finish and deploy them into the world

Responsibilities:

• Supervise a group of Junior Fire Officers in the areas of fire vehicle operation, life preservation and minimization of property loss at an aircraft incident/accident site
• Operate sophisticated firefighting and rescue equipment and vehicles
• Plan and maintain the operational effectiveness of the unit under his/her charge
• Ensure appropriate operational standards, procedures and operating practices are established and maintained
• Organize and implement fire safety awareness and emergency preparedness programmes
• Maintain operational readiness and effectiveness by passing the Airport Firefighter Fitness Test (AFFT) annually

Requirements:

• Diploma from a local Polytechnic
• Strong inclination for rescue work
• Physically and medically fit with good eyesight in order to lead team of emergency officers to respond and mitigate emergencies at the aerodrome (you will be required to undergo a physical fitness assessment if shortlisted)
• Self-disciplined and composed under pressure
• Leadership qualities as well as good communication and writing skills
• Candidates with Class 3 driving license would be preferred
• Willing to perform shift duties
• No experience required

Responsibilities:

• Assume command and control of operations at an aircraft incident/accident site
• Ensure first response to all emergencies including chemical, biological and radiological threats, hazardous materials incidents and structural fires in buildings
• Assess priorities (life safety, incident stabilisation, property conservation, etc) to determine the strategy and tactics to be used in mitigation of incident/accident
• Support coordination of tactical multi-agency response during a crisis
• Plan and maintain the operational effectiveness of the unit under his/her charge
• Ensure appropriate operational standards, procedures and operating practices are established and maintained
• Set direction for the unit, with specific focus on the performance, development and training of the people under his/her charge

Requirements:

• A good university degree
• Physically and medically fit with good eyesight in order to lead team of emergency officers to respond and mitigate emergencies at the aerodrome
• Composed under pressure, possess clarity of thought and an analytical mind
• No experience required
• 2 - 3 years of relevant leadership experience in emergency response, crisis management and/or emergency planning/business continuity policy will be advantageous
• Excel in leadership and possess skills in people management especially in training, career development and succession planning
• Have excellent interpersonal skills to build and maintain rapport with internal and external customers
• Willing to perform shift duties

Responsibilities:

• Perform rescue and firefighting operations during aircraft/domestic emergencies
• Operate sophisticated firefighting and rescue equipment and vehicles
• Maintain operational readiness and effectiveness by passing the Airport Firefighter Fitness Test (AFFT) annually

Requirements:

• Possess at least 3 GCE 'O' Level passes / NITEC
• Strong inclination for rescue work
• Physically and medically fit with good eyesight (you will be required to undergo a physical fitness assessment if shortlisted)
• Self-disciplined and composed under pressure
• Candidates with Class 3 driving license would be preferred
• Willing to perform shift duties
• No experience required

We are looking for a motivated individual with a passion for the aviation industry and a keen interest in the spearheading the digital transformation efforts of Changi Airport Group (CAG). You will be driving the development of our consumer applications that will transform our business and bring customer experience to greater heights. You are likely to possess a sharp business mind and a proven ability to project manage the delivery of high-quality technical solutions that drive key business strategies. You will guide functional development teams, both within and outside of CAG, through all phases of the product development process, from discovery, through development, to product launch.

Job Responsibilities
• Assist the product management leads to identify project milestones, align requirements, identify risks and coordinate resources
• Managing project progress and adapting to changes as required
• Ensuring that projects are delivered in accordance with agreed timelines and resources
• Managing relationships with internal development teams, stakeholders and external vendors
• Overseeing all incoming and outgoing project documentation
• Managing project costs, including procurement activities
• Participation in tender process (eg design, submission and review) where necessary
• Participation in internal data protection risk assessments and developing risk mitigation plans
• Working with product owners to conducting project reviews and creating reports for management reviews
• Working with various tech and business teams to optimise and improve processes and overall approach where necessary

Job Requirements

• Degree in Business / Data Analytics / Economics / Information Technology / Information Systems / Computer Science or a related field preferred
• Have at least 4-6 years of digital project management experience using Agile methodology (SCRUM preferred)
• Experience in managing Adobe Experience Manager-based portal rollouts and maintenance, good understanding of all AEM building blocks including templates, components and dialogs is highly preferred (*please elaborate on your experience with AEM if you have*)
• Strong organisation and stakeholder management skills
• Proven track record in managing medium to large-scale digital project deliveries
• Ability to solve problems creatively and effectively
• Results and customer oriented
• A good team player that is resourceful and able to work independently
• Ability to multi-task and thrive in a dynamic and fast paced environment
• Motivated and driven, with a curiosity and openness to constantly look for new solutions and ways of working to tackle new challenges
• Excellent written and verbal communication skills.
• Able to communicate with both technical and non-technical audiences

An exciting opportunity is waiting for you in the newly set up Digital Factory, who will spearhead the digital transformation efforts of Changi Airport Group. You will be working on digital applications and projects that will transform our business and bring customer experience to greater heights. You will be working in agile squads with fellow enthusiasts, re-imagining how we serve our connected customers. As a digital disrupter, you’ll recreate and redefine our business to generate lasting competitive advantage, focusing on building the applications for Changi Airport. You will be responsible for the below areas:

• Coach scrum teams to define Minimum Viable Products’ objectives and scope, develop project plans and track project deadlines.
• Collaborate with Product Owners to create and maintain product backlog
• Work closely with the Solutions Architect to develop the technical requirements and ensure scrum teams deliver scalable and re-usable solutions.
• Conduct agile ceremonies, including sprint planning, demos, retrospectives and daily stand ups
• Coach scrum teams both individually and as a team to realize their potential and achieve project vision
• Work with Program Managers to identify pitfalls and address project impediments
• Support Product Owners to provide updates to Senior Management on project deliverables
• Foster an agile culture in Changi, including assisting / giving training / brownbag sharing to wider CAG staff on agile methodology

Job Requirements
• A bachelor’s degree in a relevant computer science, information technology or related fields
• At least 5 - 6 years of experience in delivering agile projects (planning, execution and team management) in the context of Software Engineering
• Extensive work experience as Scrum Master, with in-depth knowledge on agile tools (eg Jira, Confluence)
• 1 or more of the following certifications:
• Certified Scrum Professional
• SAFe Program Consultant, LeSS or Lean Methodologies
• Familiar with AWS components and services
• Passionate about helping teams grow and develop agile mindset
• Possess outstanding analytical, stakeholder influencing and cross-functional collaboration skills, including collaboration with internal teams and external vendors
• Excellent communication (written and oral) and interpersonal skills

Responsibilities:

• Perform rescue and firefighting operations during aircraft/domestic emergencies
• Operate sophisticated firefighting and rescue equipment and vehicles
• Maintain operational readiness and effectiveness by passing the Airport Firefighter Fitness Test (AFFT) annually

Requirements:

• Possess at least 3 GCE 'O' Level passes / NITEC
• Strong inclination for rescue work
• Physically and medically fit with good eyesight (you will be required to undergo a physical fitness assessment if shortlisted)
• Self-disciplined and composed under pressure
• Candidates with Class 3 driving license would be preferred
• Willing to perform shift duties
• No experience required

Responsibilities:

• Supervise a group of Junior Fire Officers in the areas of fire vehicle operation, life preservation and minimization of property loss at an aircraft incident/accident site
• Operate sophisticated firefighting and rescue equipment and vehicles
• Plan and maintain the operational effectiveness of the unit under his/her charge
• Ensure appropriate operational standards, procedures and operating practices are established and maintained
• Organize and implement fire safety awareness and emergency preparedness programmes
• Maintain operational readiness and effectiveness by passing the Airport Firefighter Fitness Test (AFFT) annually

Requirements:

• Diploma from a local Polytechnic
• Strong inclination for rescue work
• Physically and medically fit with good eyesight in order to lead team of emergency officers to respond and mitigate emergencies at the aerodrome (you will be required to undergo a physical fitness assessment if shortlisted)
• Self-disciplined and composed under pressure
• Leadership qualities as well as good communication and writing skills
• Candidates with Class 3 driving license would be preferred
• Willing to perform shift duties
• No experience required

We are looking for an individual with a passion for auditing, with at least 5 years of experience in performing various audits, including integrated audits of business processes and systems, IT audits, and auditing emerging technologies. We value individuals who are able to work independently and also as part of a team.

The auditor will play a consulting role as advisor to business units - advising business units on control procedures, system security measures and other governance matters.

CAG Internal Audit aims to be a data-driven audit function. We focus on use of data analytics and other digital tools to improve the effectiveness and efficiency of audits. Prior experience in the use of data analytics and data visualization tools in audits would be advantageous.

Responsibilities:

• Responsible for assigned audit activities, including risk assessment and planning, establishing audit scope and approach, resource planning, preparing the audit assignment plan and audit programme, carrying out audit fieldwork, maintaining proper documentation, reviewing and/or supervising work done by teams, resource management if leading a team.
• Responsible for communications and resolution of observations / findings with stakeholders, preparing clear and concise reports on the risks, findings and recommendations to stakeholders.
• Establish data analysis criteria, be involved in user acceptance testing of the analytics developed, and use of analytics in performing audits.
• Enhance audit program and procedures where required, to improve audit effectiveness and efficiency.
• Ensure adequate follow-up of audit recommendations after report issuance, until all issues are resolved and implemented.
• Act as a consultant to business units to review and advise on control procedures, system securities measures, and/or governance matters.
• Act as a relationship manager between Internal Audit and audit clients.

Requirements:

• University degree majoring in Accounting, Information Systems, Computer Science or related disciplines.
• Professional qualifications: CPA, Certified Internal Auditor (CIA) or CISA, CISSP, CCSP.
• At least 5 years of practical experience in performing integrated audits of system and business processes, IT audit, and auditing emerging technologies.
• Excellent communication skills (verbal and written).
• Effective project management, interpersonal and influencing skills.

Responsibilities:
• Be responsible for the creation and further development of an E-commerce marketplace for iShopChangi based on SAP Commerce, Mirakl and microservices
• Work closely with Business team to understand pressing issues, communicate and consult with them on technical solution and timeline
• Provide high level estimation for new features
• Support in creation of technical specifications
• Ensuring code quality, performance and security
• Develop, test, deliver and maintain features and applications
• Fixing Production bugs with short-term and/or permanent solutions

Requirements:
• 4 years + experience in designing and implementing E-commerce solutions based on SAP Commerce
• Excellent understanding of the base architecture and design patterns of SAP Commerce
• Good coding skills in Java, experience in Spring MVC and Spring Security
• Focus on software quality, SCA and tools like SonarQube
• Experience in software testing processes, methodologies and tools (e.g. Junit Mockito, Postman, Karate, etc.)
• Experience on the following SAP Commerce modules: OCC, Order Management, SOLR, 3rd Party integrations
• Experience in Spring, TDD, design patterns, simple design, SOA
• Hands-on experience with Microservice architecture and Spring boot applications
• Familiar in designing and implementing APIs and RESTful services
• Experience in working in a DevOps culture (e.g. CI/CD, Jenkins files, monitoring, etc.)
• Ability to work as part of a team
• Communicate effectively and professionally in all forms of communication with technical team, business units and third-party partners
• Attention to detail
• Highly organized and able to handle multiple tasks simultaneously

Responsibilities:

• Create reliable and maintainable solutions and write well-designed, efficient and testable codes
• Prepare technical documentations and training
• Provide support to business units
• Analyze and troubleshoot production issues
• Manage and maintain multi-tenancy structure within AEM
• Onboard new project to AEM

Requirements:

• Significant development experience in AEM version 6.x
• Excellent knowledge and experience of AEM fundamentals like Adobe core components, Maven, Sling, OSGi and JCR
• Experience in integration with components of Adobe Marketing Cloud such as Adobe Analytics, Audience Manager and Target
• Experience with RESTful and SOAP-based web services
• Experience in frontend JavaScript frameworks such as ReactJS and Angular
• Strong knowledge of Continuous Delivery, version control, branching strategy and code management
• Knowledge of modern software engineering practices, such as Test-Driven Development, Behavior Driven Development, Continuous Integration (Jenkins), Code Analysis software (Sonar)
• Ability to work as part of a team
• Communicate effectively and professionally in all forms of communication with technical team, business units and third-party partners
• Attentive to detail and highly organized to be able to handle multiple tasks simultaneously
• Adobe Certified Expert as AEM developer will be added advantage