Total 698 Manager level Customer Service job vacancies

角色描述

我們正在尋找一位充滿活力且經驗豐富的業務支援經理兼行政人員加入我們的團隊。在此職位上，您將負責領導我們的業務支援和物流運營，並專注於庫存和庫存管理。您將與跨職能團隊合作，發現問題、制定解決方案並增強流程，以簡化我們的供應鏈營運。

主要責任

• 領導和管理一支負責庫存和倉庫管理的團隊，確保庫存處理的準確性和效率。
• 確定流程改善的機會並實施解決方案以優化庫存控制和庫存管理。
• 與跨部門團隊合作應對挑戰並推動持續改善計劃。
• 管理和優化寄售庫存分配，確保適當的庫存水準以滿足營運需求。
• 協調採購活動，包括供應商管理、談判和採購流程。
• 監督 E-Perolehan (EP) 協調，確保遵守採購準則和政策。
• 維護庫存交易、庫存水準和採購活動的準確記錄。
• 準備並提交有關庫存狀態、績效指標和供應鏈運營的定期報告。
• 領導者解決與庫存差異、缺貨和供應鏈中斷相關的問題。
• 進行績效評估、提供回饋並支持團隊成員的發展與成長。
• 管理辦公室和設施運營，包括維護、安全和後勤支援。

資格

• 工商管理、供應鏈管理或相關領域學士學位。
• 至少 2 年團隊管理經驗。
• 了解配送和物流原則。
• 對創新技術感興趣，並專注於自動化軟體。
• 在庫存管理、庫存控制和物流運營方面擁有豐富的經驗。
• 強大的領導能力，能夠激勵和發展團隊。
• 出色的分析和解決問題的能力。
• 能夠在快節奏的環境中協作工作並適應不斷變化的優先事項。
• 具專案管理和流程改善計劃的經驗者優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

Role Description

We are seeking a dynamic and experienced Manager of Business Support cum Admin to join our team. In this role, you will be responsible for leading our business support and logistics operations with a strong focus on inventory and stock management. You will collaborate with cross-functional teams to identify problems, develop solutions, and enhance processes to streamline our supply chain operations.

Key Responsibilities

• Lead and manage a team responsible for inventory and warehouse management, ensuring accuracy and efficiency in stock handling.
• Identify opportunities for process improvement and implement solutions to optimize inventory control and stock management.
• Collaborate with cross-departmental teams to address challenges and drive continuous improvement initiatives.
• Manage and optimize consignment stock allocation, ensuring appropriate levels of inventory to meet operational needs.
• Coordinate purchasing activities, including vendor management, negotiations, and procurement processes.
• Oversee E-Perolehan (EP) coordination, ensuring compliance with procurement guidelines and policies.
• Maintain accurate records of inventory transactions, stock levels, and procurement activities.
• Prepare and present regular reports on inventory status, performance metrics, and supply chain operations.
• Lead problem-solving efforts related to inventory discrepancies, stockouts, and supply chain disruptions.
• Conduct performance reviews, provide feedback, and support team members' development and growth.
• Manage office and facilities operations, including maintenance, security, and logistics support.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• Minimum of 2 years of team management experience.
• Understanding of distribution and logistics principles.
• Interest in innovative technologies, with a focus on automation software.
• Proven experience in inventory management, stock control, and logistics operations.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Prior experience in project management and process improvement initiatives is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities:

• Transform traditional business platform to digital business platform. 
• To initiate new ideas for improvements in business processes as well as operational system for efficiency and effectiveness in the entire process.
• To lead and drive digital project management activities and timeline planning with internal or external parties to organize the various components needed to initiate, run and conclude major projects. 
• Frequent conduct Fintech market research on digital technology, propose & implement applicable solutions/features to the Company. 
• Act as the owner of digital business platform (AEON Web, Mobile App, Wallet & any digital business platforms) to create & maintain the digital business platform through collaboration/coordination with respective stakeholders. 
• To measure & monitor on the digital business platform performance and liaise with respective business units for the digital platform improvement and growth. 
• Refinement of policies and procedures, system enhancements, rules and regulations to support overall strategic direction 
• Responsible to innovate and develop new improve features in functional system requirement. 
• To lead the digital channel process/operation improvement that provides expertise and serve as an internal consultant to Business Units specialising in improving customers experiences. 
• Provide support to external and internal stakeholders in regards to functional system. 

Job Requirements:

• Bachelor’s degree in Marketing, Bachelor degree in Marketing, Communications, Business, and Arts, Social Science or other related creative discipline required.
• Min 5 years of experience in Digital Planning or equivalent.
• Adapt at building and leading strong, happy and productive team environments, internally and externally, across varied stakeholder teams.
• Ability to work and thrive in a self-starter, fast-paced and changing environment.
• An outstanding creative sense, with exceptional attention to detail.
• Self-motivated, ability to multi-task and meet deadlines.
• Ability to provide efficient, timely and reliable customer service to both internal and external customers.

Perks & Benefits

• Performance Bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

This role resides within the Marketing Department and the successful candidate will be responsible for leading and driving the growth and penetration of our products and financing solutions to ensure that Aeon Credit achieves its growth and commercial ambition. The individual should have a good understanding of consumer marketing and retail merchandising. 

Key Responsibilities

• Lead the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• In charge of planning and implementing brand activation strategies and integrating retail marketing plans with overall brand positioning.
• Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations.
• Supervise and ensure the smooth execution of all brand activation planning, retail installation and implementation across all touchpoints. 
  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives.
• Conduct regular market visits and engage in fieldwork to gather feedback, identify challenges, and align strategies with market realities.
• Evaluate the effectiveness and impact of current retail marketing initiatives through tracking and analysis with the aim to optimize cost spending.
• Build advocacy and enhance awareness amongst AEON Credit Employees through Internal Marketing funnels.
• Manage department’s A&P expenses tracking & processing of PO and/or invoices as well as ensuring full compliance to procurement processes, campaign fulfilment requirements, campaign expense controls, and other audit/regulatory obligations. 

Requirement

• Degree or other suitable qualification, preferably in Business Management/Marketing.
• Minimum 8 years of relevant working experience in marketing, preferably within the financial or banking industry.
• Possesses sound Marketing/Trade Marketing/Retail Marketing knowledge, excellent communication & strong interpersonal skills.
• Customer centric marketer with an inquisitive and passionate brand mindset.
• Robust analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platforms.
• Proficient in marketing research and statistical analysis with ability to interpret and translate online and offline customer behaviours into strategic activities.
• Able to work independently without much supervision, resourceful, innovative and is a team player. Self-motivated with a high level of drive, initiative, and commitment.
• Possess excellent communication and interpersonal skills to work collaboratively with cross-functional partners to optimize quality and impact of omni-channel plans and campaigns.
• Prepare to take on other roles and responsibilities when required.

Perks & Benefits

• Performance bonus
• Parking Allowance
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Job Description 

• To conduct desk and field investigation for both issuing and merchant acquiring fraud.
• To identify gaps along the processes to minimize fraud risks.
• Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
• Investigate and resolve any fraud cases with comprehensive findings and recommendations.
• Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
• Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
• Conduct fraud awareness trainings to internal customers.
• Conduct site visit and/or field investigation to suspicious merchant / potential new merchant.
• Conduct merchant training as and when required.
• Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
• Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
• To represent the Company in MRMTF meeting and court appearance for fraud cases.
• To conduct joint investigation with industry players as and when required.
• To conduct periodic review on process flow and update the operation manual (where necessary).
• To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management.

 

Job Requirement 

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum eight (8) years’ experience in card / banking fraud investigation experience.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Credit card, personal loans and consumer merchandize knowledge.
• Good analytical skill.
• Computer Literate.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.
• Preferably Managers specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• Preparation and review of finance and accounting overall functions, including payments as part of Finance day-to-day operations
• Ensure timely and accurate submission of monthly/quarterly/annual management report with proper analysis of schedules
• Assist in handling tax matters as assigned in close liaison with the tax agents, including having understanding of tax regulations.
• Enable proper tax planning and ensure timely and accurate filing of annual tax return, tax estimation and payments
• Assist in liaison with external auditors to finalize the annual audit and ensure the statutory audited report are promptly submitted to Company Registrar
• Undertake any other jobs and duties assigned from time to time from superior
• Preparation of finance and accounting policies and procedures
• Collaboration with other business unit routinely
• Supporting and working on the financial forecast and annual budget
• On going review the internal control process of its effectives
• Monitoring cash flow, receivables and reconciliation of cash balances via bank statement
• Drive the finance and accounting related project

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

5 - 10%

Service Delivery Manager

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Senior Service Delivery Manager

About Team & Product/Project Details:

Leadership position for CIO Platform Services Team in the Global Delivery Organization to provide strong leadership, mentoring and handle a dynamic 24/7/365 production environment within the Global Data Center Operations.

Platform Service Delivery Leader takes complete ownership and accountability of Production Support operations, application Support and provide strong leadership and mentoring to the team members. 

Service Delivery Leader ensure our teams provide 24 x 7 application support for assigned production-related platforms. Monitor software applications, systems and hardware in a computer processing environment identifying and resolving problems in a timely manner to meet service levels and standards for the job.

What you will be doing (Shift Time & Key Roles and Responsibilities):

• Service Delivery Leader ensures we achieve Service Quality Improvements including Product Availability, Service Intelligence, Service Operations and Financial and process Goals and metrics as per the CIO Leadership.
• Service Delivery Leader is responsible
• To build a professional relationship with key client staff
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Collaborate with senior management on Application Platform Services Management and growth
• Prepare and present Performance Dashboard Metrics and improvements
• Remove all obstacles to customer satisfaction and / or financial performance

What you Bring:

• Must have 12+ Years in Production support management including technical and at least of 5 years leadership experience.

• Must have 6+ years’ experience with Windows and Linux-hosted application platform support products.
• Must have experience in IIS, Windows Services, Windows applications & Architecture.
•  Must have experience in Oracle, SQL, SSRS, Reporting, IBM HTTP Server, and Apache Tomcat
• Must have experience with Unix/Linux-based applications, including a very good knowledge of Unix/Linux commands.
• Exposure to Password Management, SSL Certificates Management and Vulnerability Remediation,
• Must have experience in Oracle & SQL Server Database
• Must have experience dealing with a large number of ETL Job abend and resolution and processes within SLA.
• This shift requires work between 11 and 10 PM IST IST between Monday through Friday. However, the resource has function responsible for 2 shift and weekend shift deliverables and is expected to oversight on Sunday for change execution

What We offer You:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• An international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

5 - 10%

Service Delivery Manager

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Senior Service Delivery Manager

About Team & Product/Project Details:

Leadership position for CIO Platform Services Team in the Global Delivery Organization to provide strong leadership, mentoring and handle a dynamic 24/7/365 production environment within the Global Data Center Operations.

Platform Service Delivery Leader takes complete ownership and accountability of Production Support operations, application Support and provide strong leadership and mentoring to the team members. 

Service Delivery Leader ensure our teams provide 24 x 7 application support for assigned production-related platforms. Monitor software applications, systems and hardware in a computer processing environment identifying and resolving problems in a timely manner to meet service levels and standards for the job.

What you will be doing (Shift Time & Key Roles and Responsibilities):

• Service Delivery Leader ensures we achieve Service Quality Improvements including Product Availability, Service Intelligence, Service Operations and Financial and process Goals and metrics as per the CIO Leadership.
• Service Delivery Leader is responsible
• To build a professional relationship with key client staff
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Collaborate with senior management on Application Platform Services Management and growth
• Prepare and present Performance Dashboard Metrics and improvements
• Remove all obstacles to customer satisfaction and / or financial performance

What you Bring:

• Must have 12+ Years in Production support management including technical and at least of 5 years leadership experience.

• Must have 6+ years’ experience with Windows and Linux-hosted application platform support products.
• Must have experience in IIS, Windows Services, Windows applications & Architecture.
•  Must have experience in Oracle, SQL, SSRS, Reporting, IBM HTTP Server, and Apache Tomcat
• Must have experience with Unix/Linux-based applications, including a very good knowledge of Unix/Linux commands.
• Exposure to Password Management, SSL Certificates Management and Vulnerability Remediation,
• Must have experience in Oracle & SQL Server Database
• Must have experience dealing with a large number of ETL Job abend and resolution and processes within SLA.
• This shift requires work between 11 and 10 PM IST IST between Monday through Friday. However, the resource has function responsible for 2 shift and weekend shift deliverables and is expected to oversight on Sunday for change execution

What We offer You:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• An international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

About the Company Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. We are seeking a EL1 Manager, Enterprise Operations Centre for a for a 12-month contact with the option of a 12-month extension. This role is based in the Brisbane CBD with hybrid working arrangements. You must be an Australian Citizen to apply for this position. About the Role In your new role, will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
Manager and report on Service Level Agreements (SLAs) with
... Click here to view more detail / apply for Manager, Enterprise Operations Centre

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures

 

• Disseminate all information by the Management to team members

 

• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively

 

• Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel

 

• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations

 

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

 

• Develop lead sources through prospecting, referrals, trace files, and cold calls

 

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance

 

• Conduct site inspections with prospective and existing clients

 

• Develop and implement new sales strategies, tactics and action plans for account base

 

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients

 

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):

• Electrical, internet, telecom, audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities

 

• Maintain and update current account information records

 

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions

 

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 

 

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

 

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly

 

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

 

• Negotiate food prices, place required daily food orders and ensure prompt delivery

 

• Generate purchase orders on approval requisitions and obtain necessary authorization

 

• Obtain competitive price quotations and confirm purchase availabilities

 

• Provide the Financial Controller with a monthly summary of purchasing reports

 

• Coordinate regular inventories with storeroom personnel and department heads

 

• Coordinate capital project purchases with corporate purchasing and outside contractors

 

• Cultivate the sound supplier relationships

 

• Conduct regular quality control audits to ensure staff are performing their duties according to standard guidelines

 

• Conduct food supplier premise checks with the Chef before registering the supplier as a vendor to ensure supplier compliance with Hazard Analysis Critical Control Point (HACCP) standards

 

• Conduct surprise audit of receiving and storage areas from time to time to ensure that Hazard Analysis Critical Control Point (HACCP) standards are adhered to

• Taking responsibility for the planning and execution of financial duties and projects of a company.
• Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
• Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
• Managing the risks involved in the financial activities of the business.
• Estimating short and long-term financial objectives by setting performance targets.
• Compiling financial reports and supervising month-end processes.
• Drafting procurement processes and signing off on purchase orders.
• Managing and monitoring metrics, KPI tracking, and reports for the financial department.
• Evaluate the financial performance of the organization and measure returns on investments.
• Providing training to staff members regarding financial processes.

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget