Job Description:
This role will align within the Service, Markets, and Banking (SMB) Operations and Technology organizations. The SMB Oversight, Analysis & Program Management team forms part of the SMB Operations organization, supporting multiple programs and projects that are executed on an annual basis driving Citi’s Mission to Be the Best for Our Clients. SMB Cross Border Data Clearance rolls up into the SMB Oversight Analysis & Program Management function and oversees various controls governing data transfer across both the Operations and the Technology organizations. This team ensures alignment with the necessary regulations governing confidentiality, protection, and transfer of data. This role offers the opportunity to liaise with leaders across SMB Operations and Technology to lead risk management and controls implementation efforts, process improvements, and to contribute to organizational strategy. The role requires experience in risk management or controls oversight, preferably within an operations organization. Knowledge of industry-standards on data transfer principles and experience supporting a data transfer program are also preferred. Because of the wide purview of the team, this position provides a platform for continued development and visibility across a global organization as well as exposure to management and other functions.
Qualifications:
Experience in Operational Risk or related functions is a must. Other risk and control disciplines would be a plus.
Exposure in Internal Audit or Operational Risk Management (ORM) would be desirable.
Knowledge in the following is beneficial: Fraud Awareness and Risk Management, Legal and Regulatory Compliance, Managers Control Assessment (MCA) or related functions.
Prior participation in global operations and teams is a plus.
Excellent communications skills – verbal & written.
Strategic thinking, management engagement and influencing skills.
Analytical and presentation skills required – MS Office proficiency etc.
Education:
- Bachelor’s/University degree a MUST, Master’s degree would be desirable
Responsibilities:
- Assists and / oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks in relation to cross border data clearance.
- Assist and/or support Cross Border Clearance program activities, including but not limited to:
- Providing project oversight and business analyst support for SMB O&T Privacy Program initiatives; including monitoring and reporting on SMB O&T projects and related milestones; facilitating the recommendation of action plans.
- Providing transparent program status information to SMB Operations & Technology leadership, ensure appropriate escalation of risks and issues, and effective tracking of remediation efforts.
- Serving as a point of contact for cross border data clearance process-related matters
- Developing effective working relationships with SMB Controls leadership, Cross Border Data Clearance (CBDC) team, Privacy Office, O&T Independent Compliance and Risk Management, and key SMB Business points of contact.
- Creating and managing clearance requests to completion through CBAT application and partnering with CBDC and Business subject matter experts to meet established service level SLA’s.
- Leveraging reports, dashboards, and other information to effectively assist with the monitoring of cross border business related requests.
- Communicating metrics and measures for regular reporting on cross border initiatives to stakeholders.
- Reviewing data analysis to identify trends that may indicate noncompliance.
- Identifying process, tool, and reporting improvement opportunities and participating in implementation of enhancement initiatives/ad hoc projects.
- Escalating issues and concerns through appropriate channels.
- Performing data analysis to identify trends that may indicate noncompliance, driving risk reviews and compliance gap analysis and remediation efforts.
- Supporting external compliance reviews and internal audits of the SMB O&T Privacy and Cross Border Data Clearance programs.
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Job Family Group:
Risk Management
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Job Family:
Operational Risk
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Time Type:
Full time
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Primary Location:
Tampa Florida United States
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Primary Location Salary Range:
$79,120.00 - $118,680.00
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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