Total 1 information technology job vacancies in Customer Service category in Health Sciences Building

Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations.

We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.

Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.  Our Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes, and drive strategy across our industry.

Job Background/context

Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of our Prime Swap clients while providing Trade Processing support to the Desk and Business.  The successful candidate will be the main point of contact for all operational queries for their client base and they will interact closely with clients and internally across the Business, Middle Office and Operations.

This this a newly created team within the Equity Swaps Middle Office, with the primary purpose of affirming the Cash impact of Derivative lifecycle events with our Synthetic Prime Brokerage customer base with the goal of improving the overall settlement rate with ours. Responsibilities include providing first class operational client support, trade & trade lifecycle event exception management and root cause analysis of exceptions to drive both platform and behavioral improvements. There will be increasing focus on providing innovative value add services to increase the client experience, whilst reducing Manual Touchpoints (MTP’s), driving operational efficiency and improving the overall settlement rate. The successful candidate will be developed into an SME (Subject Matter Expert) in their respective areas of focus.

Key Responsibilities

• Main point of contact for client operational queries
• Overseeing the clients cashflow lifecycle, affirmation economics with customers and exception handling root causes that cause discrepancy
• Management of client trade activity, liaising with the Desk and Clients to resolve any issues
• Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
• Driving initiatives to reduce Manual Touch Points (MTP’s) and in turn improve the overall affirmation / settlement rates.
• Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.

Key Characteristics

The successful candidate will also be required to demonstrate the necessary skills and experience to deliver on the below value add and service differentiators.

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support and Corporate Actions with Global Markets
• Product Knowledge: demonstrate high-level knowledge and understanding of the Cash Equity and Equity Swap product.  A general knowledge of derivatives is highly desirable.
• Client Presentation:  An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly client service reviews or ad-hoc issue/resolution meetings. 
• Innovation/Creative Thinking: Each team member should offer creative and innovative solutions (based on their skills above) to client issues when they arise.  Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs). 
• Business Liaison: Team members will partner with the business and Client Executive team to help drive behavioral improvements on cash affirmation timeliness.

Qualifications, Experience and Skills:

• 2-5 years of experience in a related role
• Relevant degree or equivalent work and industry experience preferred
• Cash Equity and Equity Swap product knowledge essential
• Client Service experience preferred, preferably within Prime Brokerage
• Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.
• Solid understanding of life-cycle trade processing for Equity Swaps. Includes trade capture, settlements and reconciliations.
• Corporate Actions experience preferable

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Salary Range:

$79,120.00 - $118,680.00

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