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Manager II, Customer Engineer - Shift Supervisor (M2)
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
Executes escalation procedure.
Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering.
Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.
Functional Knowledge
Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.
Business Expertise
Applies understanding of how the team relates to other closely related areas to improve efficiency of own team
Leadership
Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines
Problem Solving
Uses judgment to identify and resolve day-to-day technical and operational problems
Impact
Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function
Interpersonal Skills
Uses tact and diplomacy to exchange information and handle sensitive issues
May be required to interact with outside customers, vendors or suppliers
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
#LI
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
4 - 7 YearsWork Experience:
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
NoU.S. Salary Range:
$76,000.00 - $104,500.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Official account of Jobstore.
Key Responsibilities
Ensures that warranty costs incurred by Applied Materials meet the business unit's goals, via resolution of equipment problems encountered and elimination of recurring problems. Lead significant tasks forces to resolve systematic product gaps
Resolves customer software problems/complaints/issues, utilizing all appropriate channels.
Ensures that appropriate resources, including those of other AMAT department (e.g., employees, material, funds, time) are available and utilized to resolve equipment problems, and that recurrence of problems is minimized.
Ensures that chronic software problems are eliminated in the field.
Leads wide scale cross organization task forces. Manages subordinate personnel. Provide coaching and guidance for group members.
Ensures that customers are appraised of software technical improvements available for the installed base.
Provides software technical assistance to the manager responsible for installation of the business unit's products.
Ensures that the appropriate procedures for testing and troubleshooting systems (including PM) are developed, tested, documented and disseminated to appropriate areas.
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
#LI
Knowledge:
Knowledge necessary to perform job includes advanced knowledge of software and system controller engineering concepts and techniques, general knowledge of relevant software languages, intermediate knowledge of real-time control concepts, networking and operating systems. In-depth knowledge of Applied Materials systems, semiconductor manufacturing process knowledge, wafer process knowledge. Prior Applied Materials systems or Factory Automation experience required. Understanding of customer Factory Automation and APC methodology required.
Skills and Abilities:
Skills and abilities to perform job include good analytical skills. Good problem solving and ability to work in a team, ability to manage a team/project, ability to work independently. Good customer management and communication skills. Factors relating to complexity of job include customer automation knowledge, customer IP practices and complete knowledge of software on multiple semiconductor platforms, effective escalation techniques and management of team members across multiple regions. Technical skills include networking, controller, software language knowledge, system knowledge, Factory Automation knowledge.
Education and Experience:
Minimum: Knowledge and skills typically acquired by a completed BS in Science, Engineering or related technical discipline (or equivalent knowledge). 9+ years directly related experience, at least 5 years in a management role.
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
7 - 10 YearsWork Experience:
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
YesU.S. Salary Range:
$112,000.00 - $154,000.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Official account of Jobstore.
Manager IV, Customer/Field Service Engineer (M4)
** Experienced in semiconductor manufacturing and wafer fab equipment **
Key Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost requirements.
Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance. Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:
Communication of business progress and all related action.
Setting goals and controlling achievements.
Establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required. Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
Reduce cycle time
Drive continuous improvement of technical performance
Empower the work force
Functional Knowledge
Solid understanding of semiconductor manufacturing & wafer fab equipment (operational & service experience)
Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Business Expertise
Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
Identifies and resolves technical, operational and organizational problems
Impact
Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
Guided by policies and resource requirements within business unit, department or sub-function
Interpersonal Skills
Guides, influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
#LI
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
7 - 10 YearsWork Experience:
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
YesU.S. Salary Range:
$112,000.00 - $154,000.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Official account of Jobstore.