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Overall employee rating

2.9
Based on 8 reviews
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4
3
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Detail Ratings
Work life balance
3.0
Career Growth
2.0
Work flexibility
3.0
Job Security
4.0
Pay and benefits
3.0
Leadership
2.0
Company Culture
3.0
Disclaimer: Reviews on Jobstore are independently submitted by users; we do not guarantee the accuracy or truth of any individual submission. Read more
Personal Banker
2.4
8 April 2026
Decent Banking Job, But Always Restructuring
Pros: Working in retail banking, there's always a need for people onsite to help customers. It's a big corporate bank, so there's a sense of stability on the surface, which is nice.
Cons: But honestly, as a Personal Banker, you're always wondering about branch closures. They restructure teams pretty often, so job security isn't as solid as you'd think for these types of roles.
Advice to Management: Focus on communicating changes more clearly to employees, especially around branch strategies. It would help ease some of the worry about roles.
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Relationship Manager
2.9
30 March 2026
Decent bank, but culture needs a refresh
Pros: I had some really great teammates as a Relationship Manager here. You can learn a lot about the financial services industry. The benefits package is pretty solid for a large bank.
Cons: The company culture feels a bit stuck in the past. There's so much red tape for everyday tasks, especially in our Boston office. It really slows things down and makes innovation tough.
Advice to Management: Modernize processes and encourage new ideas from the ground up. Focus on better internal communication and transparency across departments.
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Financial Analyst
2.9
30 March 2026
Leadership is kinda a mixed bag
Pros: Some senior leaders are genuinely supportive, which is great for career growth. There's a solid training program for new Financial Analyst roles. The Boston, MA office has some decent teams.
Cons: Middle management often lacks clear direction, which causes confusion. It feels like upper leadership in this big corporate bank doesn't always understand the daily grind. Decision-making can be super slow and frustrating.
Advice to Management: Invest more in developing middle managers to provide clearer guidance. Try to bridge the gap between executive decisions and how they impact day-to-day operations for us on the ground.
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Customer Service Representative
2.6
23 March 2026
Okay Culture in a Big Bank
Pros: I liked the stability of working for a big corporate bank like Santander. There are decent benefits, especially for healthcare and 401k matching in retail banking roles. Good for getting your foot in the door if you're new to the financial services industry.
Cons: The company culture in the Boston office can feel pretty old-school and slow. It's hard to get new ideas heard, and there's a lot of bureaucracy. As a Customer Service Representative, sometimes it feels like just a number.
Advice to Management: Try to encourage more innovation and listen to feedback from frontline employees. Modernize the company culture a bit to keep up with industry changes.
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Retail Bank Manager
3.0
13 February 2026
Okay for Stability, Tough for Quick Growth
Pros: The job security as a Retail Bank Manager at a large corporate bank like Santander is pretty solid, which is a big plus in the financial services industry. They do have some training programs available if you seek them out, which can help with skill development.
Cons: Career progression here can be really slow, particularly if you want to move up or switch roles within the Boston office. It feels like there aren't enough clear paths for internal mobility, making it tough for ambitious professionals to advance quickly.
Advice to Management: Management should really look into creating more transparent and accelerated career paths for employees, especially for those in retail banking. It would help a lot with retention and employee motivation if there were clearer opportunities to move into other areas of the financial services industry.
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Retail Banking Associate
3.0
19 December 2025
Okay Start in Banking, But Growth is Slow
Pros: As a Retail Banking Associate, you learn the ropes of the financial services industry pretty quick. It's a solid place to get your foot in the door if you're fresh out of college, especially in a corporate environment like Santander. The initial training for new hires in New York, NY is actually pretty decent.
Cons: Career progression is tough; it feels like management doesn't really push for internal promotions. Moving up from a client-facing role often means you have to really advocate for yourself or look elsewhere. There's not much structured mentorship for long-term career growth, which is a real bummer.
Advice to Management: Invest more in clear career paths and mentorship programs for associates. It would really help retain talent if there was a clearer roadmap for career progression within the corporate structure.
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Operations Specialist
3.0
18 December 2025
Decent for an Operations Role, Hybrid is Okay
Pros: I liked the hybrid model, getting two WFH days a week. That really helps with commuting in Boston, MA. For an Operations Specialist in financial services, the workload was usually manageable. My team was pretty supportive, which is a plus.
Cons: Sometimes unexpected projects pop up, messing with your plans. Leadership can be a bit slow on new tech adoption. It feels like a big corporate bank sometimes, with a lot of bureaucracy, making career growth feel a bit slow.
Advice to Management: Try to speed up processes and listen more to front-line staff. Improve internal communication, especially around changes. Investing in better training for new technologies would also help.
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Loan Officer
3.0
10 December 2025
Solid Benefits, But Base Pay Lags for Loan Officers
Pros: The health insurance package is actually really good, and the 401k match is pretty solid for a large financial institution. You get decent PTO too, which is a plus.
Cons: Base salary as a Loan Officer in the Boston office feels low compared to the cost of living. It's tough to really move the needle on total compensation. The bonus structure isn't always clear or easy to hit.
Advice to Management: Seriously, re-evaluate base salaries for banking professionals, especially in key markets like Boston. Make the bonus plans more transparent and achievable. It would help with retention.
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