Total 7,633 call center job vacancies in Singapore

Shift Role

Governament related industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

JOB SCOPE

• Help guests with planning and booking reservations for Integrated Resort products and services.
• Understand guests’ needs and provide them with personalized solutions.
• Be customer centric with internal and external guests via all communication channels.
• Deliver high touch experience that is aligned with Company Service Strategy to all guests.
• Handle first level complaint with a pleasant disposition.
• Agility to handle services and requests effectively & efficiently.
• Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
• Up to date with hotel information of events/activities to provide accurate information in a timely manner.
• Responsive to emergency situations in according to hotel guidelines.
• Contribute to achieve individual and team KPIs.
• Support other responsibilities that may be assigned from time to time.

JOB REQUIREMENTS

• Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
• Proficient in English; multilingual is strongly preferred.
• Excellent communication skills, both verbal and written.
• Polite and confident with a great deal of patience.
• Customer centric attitude and work well under pressure.
• Compose in handling complaints and emergencies.
• Ability to multi-task and comfortable with applications and technology.
• Rotational shifts including public holidays and overnight shifts, depending on operation needs.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Work is subjected to change to meet business/operational need.
• Able to work in front of computer and sit for extended periods of time.
• Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.

Responsibilities:

• Managing inbound calls in a timely manner
• Maintaining database in Billing and CRM systems
• Assisting in telephony contracting by guiding customers through the buying process
• Following up on calls whenever necessary
• Assist in other ad-hoc duties

Requirements:

• Bilingual skills
• Fluent in English and Mandarin (due to the need to answer enquiries of mandarin speaking customers)
• Professional phone presence (good grammar)
• Possess excellent interpersonal and customer service skills
• Computer skills
• Willing to learn and meticulous
• Able to multi-task
• Self-motivated
• A positive attitude and a strong work ethic required
• Able to commence work immediately or within short notice

Working location:

• Near Jurong East MRT

Interested applicants, please forward your detailed resume with enclosed photograph including your last drawn salary, expected salary and availability to HR.SG@pacificlight.com.sg

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to HR.SG@pacificlight.com.sg, you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

Apply Now
















Customer Sales Consultant - Call Centre


Warwick Farm - NSW





Excellent earning potential for top performers
Salary penalties leave loading commissions


Plenty of growth and opportunity for the right person



The Peter Warren Group is one of Australias largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,700 employees across NSW and QLD, we are focused on growing and developing a career path for all our employees.   About the






... Click here to view more detail / apply for Customer Sales Consultant ? Call Centre

• Call Centre
• Office Hour / 5 Days Work Week (including weekends)
• CBD

Responsibilities

• Handle inbound and outbound call
• Attend to customers' enquiries via hotline and sometimes email
• Proper recording of conversation with customer in the call centre system
• Achieve individual and team KPI set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other ad-hoc duties as assigned

Requirements:

• Possess Call Centre experience
• Good communications and interpersonal skills
• Customer service oriented
• A good team player and able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Days Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner. You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work. You will also be required to participate in work groups to drive change in the call centre.

Requirements:

- Bachelor’s Degree with at least 8 years of relevant hands-on operational experience and 2 years of supervisory experience

- Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry

- Prior experience in healthcare industry will be an advantage

- Good project management skills

- Independent, strong team player who can multi-task in a dynamic and fast-paced environment

- Strong communication and interpersonal skills

Out-of-Hours Call Operator
Salary: £21,764
Location: Sutton-in-Ashfield
Hours: 34 hours
Shift Breakdown: Rota completed 13 weeks in advance, will usually have 4/5 on, and then 3/4 off - Twilight - (Weekdays) - 5pm - 9:30pm - // Night Shift - (Weekdays & Weekends) - 9:30pm - 9am // Long Day - (Weekends) - 9am - 9:30pm

Are you looking for a new role that will give you variety and a sense of achievement?

I am looking for an Out of Hours Call Operator that will support the community in providing emergency accommodation to those who need shelter! You will become part of an amazing team, support vulnerable people, and you will really contribute to the organisation`s visions and culture.

In partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They aim to provide the very best service, and they would love YOUR help to continue that vision.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £21,764, and a very desirable employee package which includes; enhanced annual leave of 35 days, enhanced sickness pay based on your length of service, flexibility surrounding hybrid working, access to our National Wellbeing Lead and Wellbeing Champions, Employee Assistance Programme, team initiatives, pay-care employee benefits service, personal development, optional overtime, refer a friend scheme, passion about EDI strategies, work place pension, social media posts to celebrate achievements, and much more!

Overview of the Role
The main focus will be to take on incoming calls from people who are seeking emergency accommodation. You will assess their needs, and then provide the appropriate accommodation. As you are based in a family unit, should a resident need some advice and support, you will be expected to support where appropriate. Some shifts will be quieter than others, and if you are not on the phones, you will still be expected to complete admin tasks, and ensure the building is safe.

Key Responsibilities:

• Providing a flexible, responsive service which operates in a timely and person-centred manner
• Signposting customers to relevant sources of information, support, guidance, and advice
• Following clear risk assessments, and adhering to the organisations Health and Safety Policy
• Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks).

To be successful in this role, you will meet the followng criteria:

• Driver is preferred due to the shift patterns
• Demonstrate customer service experience
• Have experience/knowledge of homelessness

Is your current role related?
If you are interested in this position, and you come from the following areas and job roles, I would LOVE to talk to you too!
Criminal Justice, Police, Prison & Probation, Children & Young People`s services - if you work with ex-offenders, or supporting those at risk of re-offending, or if you work with young people or young adults who have experience of gang violence, or are care leavers, please do apply!


If successful, you will be required to have a DBS, eligibility of right to work, and your start date will be subject to sufficient references.

Excited about this opportunity and want to be considered?? Click apply now!

Job scope

• Attending to enquires from emails and in bound calls
• Resolving of problems and implementing solutions by clarifying issues
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Arranging and booking of appointment for patients
• Other ad hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

The Opportunity:

1. Permanent Role | Tanjong Pagar

2. Office hours, 5 days work week including weekend (8.00am – 5.30pm / 8.30am – 6.00pm)

3. Basic up to S$2,700 + Allowances + AWS + VB

4. Singaporeans only

Adecco is a partnering with a company pivotal to the success of the transportation industry. At our client's workplace, inclusivity and friendliness are the heartbeat of their culture. As a Customer Care Agent, your role will involve assisting customers regarding any requests/enquiries.

The Job:

• Attending to incoming enquiries through hotline or email
• Resolving call enquiries which includes card related issues/claims/technical issues
• Handling queries efficiently and escalate issues promptly

The Talent:

• Min Diploma in any discipline
• Able to communicate with Chinese speaking customers
• Comfortable to work on weekend
• No experience required

Next Steps:.

• Prepare your updated resume (please include your current salary package) and expected package
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lee Wei Ting

Direct Line: 9631 7519

EA License No: 91C2918

Personnel Registration Number: R1985905

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.

JOB DUTIES AND RESPONSIBILITIES

1. Manages the console (e.g. DND, busy verify lines).
2. Receives and transfers all calls to respective extensions and rooms.
3. Assisting and providing information for all callers.
4. Take down messages for guests.
5. Ensure checklists are done accurately.
6. Monitoring all the telephone printers – for wake up calls.
7. Assist to carry out emergency and evacuation procedures.
8. Responsible for morning calls
9. Take down and programme morning calls.
10. Ensure all morning calls are answered.
11. Update the Back Office information white board.
12. Monitor the contingency reports every hour.
13. Maintaining an updated telephone extension list.
14. Assisting guests with outgoing phone calls.
15. Assisting guests with new reservations after office hours.
16. Ensuring all guests’ complaints and feedback are recorded in Empower (GXP).
17. Maintain effective service in line with the Hotel’s Corporate Image
    - Company’s Grooming Standard
    - Standard Operation Procedures
    - Departmental Policies
    - Corporate Policies

18. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

19. To ensure and follow established procedures and compliance as per LSOP guidelines.

20. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-2 years of relevant working experience in handling Call Centre Operations.
• Full-Time position(s) available.
• Rotating shift work basis.

We regret that only shortlisted applicants will be notified.

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent - Password Reset Specialist. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient service while ensuring a positive experience for all users.

*Rotating Shift & Weekend Support Required*

Responsibilities:

• Password Reset Assistance: Respond to user requests for password resets promptly and efficiently, following established procedures and security protocols.
• User Authentication: Verify user identities and ensure proper authorization before processing password reset requests.
• Troubleshooting: Perform initial troubleshooting of basic account access issues to identify potential causes and solutions.
• Documentation: Accurately document all user interactions and resolutions in the helpdesk ticketing system, ensuring thoroughness and clarity.
• Escalation: Escalate complex or unresolved issues to appropriate technical teams or higher-level support personnel as needed, following escalation procedures.
• User Education: Provide guidance and education to users on best practices for password management and account security.
• Customer Service: Deliver exceptional customer service by maintaining a professional and courteous demeanor in all interactions with users, demonstrating empathy and understanding.
• Adherence to Policies: Adhere to company policies, procedures, and security guidelines at all times to ensure the integrity and confidentiality of user accounts and data.
• Continuous Improvement: Actively participate in training and professional development opportunities to enhance skills and knowledge related to password management and user support.

Requirements:

• Education: Diploma or equivalent; additional certifications or coursework in IT or customer service is a plus.
• Experience: 3 years of experience in a customer service or helpdesk role preferred, with specific experience in password reset support highly desirable.
• Technical Skills: Basic understanding of computer systems, networks, and password management principles; familiarity with helpdesk ticketing systems is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
• Problem-Solving Abilities: Strong problem-solving skills and the ability to troubleshoot and resolve basic technical issues independently.
• Customer Focus: Dedication to providing exceptional customer service and maintaining a positive user experience.
• Team Player: Ability to collaborate effectively with team members and other support personnel to achieve common goals.
• Adaptability: Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Attention to Detail: Meticulous attention to detail and accuracy in documenting user interactions and resolutions.
• Able to commit to rotating shifts & weekend support
• Singaporean(s) Only

If you are passionate about helping users and ensuring their satisfaction through prompt and effective support, we encourage you to apply for this position. Join our team and play a crucial role in facilitating user access and enhancing overall productivity within our organization.

Coen Tay Zhi Xuan (R1989334)

Scientec Consulting Pte Ltd (Scientec Personnel) -11C5781

Out-of-Hours Call Operator
Salary: £21,764
Location: Sutton-in-Ashfield
Hours: 34 hours
Shift Breakdown: Rota completed 13 weeks in advance, will usually have 4/5 on, and then 3/4 off - Twilight - (Weekdays) - 5pm - 9:30pm - // Night Shift - (Weekdays & Weekends) - 9:30pm - 9am // Long Day - (Weekends) - 9am - 9:30pm

Are you looking for a new role that will give you variety and a sense of achievement?
I am looking for an Out of Hours Call Operator that will support the community in providing emergency accommodation to those who need shelter! You will become part of an amazing team, support vulnerable people, and you will really contribute to the organisation's visions and culture. If this sounds like the perfect role for you, I would love to hear from YOU today!

I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They aim to provide the very best service, and they would love YOUR help to continue that vision.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £21,764, and a very desirable employee package which includes; enhanced annual leave of 35 days, enhanced sickness pay based on your length of service, flexibility surrounding hybrid working, access to our National Wellbeing Lead and Wellbeing Champions, Employee Assistance Programme, team initiatives, pay-care employee benefits service, personal development, optional overtime, refer a friend scheme, passion about EDI strategies, work place pension, social media posts to celebrate achievements, and much more!

Overview of the Role
The main focus will be to take on incoming calls from people who are seeking emergency accommodation. You will assess their needs, and then provide the appropriate accommodation. As you are based in a family unit, should a resident need some advice and support, you will be expected to support where appropriate. Some shifts will be quieter than others, and if you are not on the phones, you will still be expected to complete admin tasks, and ensure the building is safe.

Key Responsibilities:
Providing a flexible, responsive service which operates in a timely and person-centred manner
Signposting customers to relevant sources of information, support, guidance, and advice
Following clear risk assessments, and adhering to the organisations Health and Safety Policy
Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks).

Required Experience
Driver is preferred due to the shift patterns
Customer service experience
Experience/knowledge of homelessness

Is your current role related?
If you are interested in this position, and you come from the following areas and job roles, I would LOVE to talk to you too!
Criminal Justice, Police, Prison & Probation, Children & Young People's services - if you work with ex-offenders, or supporting those at risk of re-offending, or if you work with young people or young adults who have experience of gang violence, or are care leavers, please do apply!

Interview Process
1st Stage - Shortlisting & Pre-Screening
In this stage I will review your CV, and then invite you for a telephone conversation, where will discuss your right to work, work history, suitability for the role, and any questions you may have.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

If successful, you will be required to have a DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click 'apply now', or call Samuel for more information (0121 480 8217).

Y our New Company
We have partnered with a leading provider of Traffic Controllers within the Southern Region of Tasmania that are seeking expressions of interest from qualified Traffic Controllers who would be eager to join an on-call roster. This is a fantastic opportunity for someone looking for flexible working hours and the chance to further develop their Traffic Control experience.



As a Traffic Controller, you will have a variety of tasks that include but not limited to:




Directing and controlling vehicle and pedestrian traffic at construction or event sites.
Ensuring the safety of the work crew and the general public.
Setting up traffic management signs and equipment.
Communicating effectively with the public and work crew.

What You Need To Succeed
As a successful candidate, you will have some experience in this position or

... Click here to view more detail / apply for Traffic Controller (On-Call Roster)

Out-of-Hours Call Operator

Salary: £21,764
Location: Sutton-in-Ashfield
Hours: 34 hours

Shift Breakdown: Rota completed 13 weeks in advance, will usually have 4/5 on, and then 3/4 off - Twilight - (Weekdays) - 5pm - 9:30pm - // Night Shift - (Weekdays & Weekends) - 9:30pm - 9am // Long Day - (Weekends) - 9am - 9:30pm

Are you looking for a new role that will give you variety and a sense of achievement?
I am looking for an Out of Hours Call Operator that will support the community in providing emergency accommodation to those who need shelter! You will become part of an amazing team, support vulnerable people, and you will really contribute to the organisation`s visions and culture. If this sounds like the perfect role for you, I would love to hear from YOU today!

I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They aim to provide the very best service, and they would love YOUR help to continue that vision.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £21,764, and a very desirable employee package which includes; enhanced annual leave of 35 days, enhanced sickness pay based on your length of service, flexibility surrounding hybrid working, access to our National Wellbeing Lead and Wellbeing Champions, Employee Assistance Programme, team initiatives, pay-care employee benefits service, personal development, optional overtime, refer a friend scheme, passion about EDI strategies, work place pension, social media posts to celebrate achievements, and much more!

Overview of the Role
The main focus will be to take on incoming calls from people who are seeking emergency accommodation. You will assess their needs, and then provide the appropriate accommodation. As you are based in a family unit, should a resident need some advice and support, you will be expected to support where appropriate. Some shifts will be quieter than others, and if you are not on the phones, you will still be expected to complete admin tasks, and ensure the building is safe.

Key Responsibilities:
Providing a flexible, responsive service which operates in a timely and person-centred manner
Signposting customers to relevant sources of information, support, guidance, and advice
Following clear risk assessments, and adhering to the organisations Health and Safety Policy
Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks).

Required Experience
Driver is preferred due to the shift patterns
Customer service experience
Experience/knowledge of homelessness

Is your current role related?
If you are interested in this position, and you come from the following areas and job roles, I would LOVE to talk to you too!
Criminal Justice, Police, Prison & Probation, Children & Young People`s services - if you work with ex-offenders, or supporting those at risk of re-offending, or if you work with young people or young adults who have experience of gang violence, or are care leavers, please do apply!

Interview Process
1st Stage - Shortlisting & Pre-Screening
In this stage I will review your CV, and then invite you for a telephone conversation, where will discuss your right to work, work history, suitability for the role, and any questions you may have.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

If successful, you will be required to have a DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click `apply now`

The Opportunity:

1. Permanent Role | Tanjong Pagar

2. Office hours, 5 days work week including weekend (8.00am – 5.30pm / 8.30am – 6.00pm)

3. Basic up to S$2,700 + Allowances + AWS + VB

4. Singaporeans only

Adecco is a partnering with a company pivotal to the success of the transportation industry. At our client's workplace, inclusivity and friendliness are the heartbeat of their culture. As a Customer Care Agent, your role will involve assisting customers regarding any requests/enquiries.

The Job:

• Attending to incoming enquiries through hotline or email
• Resolving call enquiries which includes card related issues/claims/technical issues
• Handling queries efficiently and escalate issues promptly

The Talent:

• Min Diploma in any discipline
• Able to communicate with Chinese speaking customers
• Comfortable to work on weekend
• No experience required

Next Steps:.

• Prepare your updated resume (please include your current salary package) and expected package
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lee Wei Ting

Direct Line: 9631 7519

EA License No: 91C2918

Personnel Registration Number: R1985905